{"id": "182528", "pid": "182528", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nbeware. Hyatt has an UNANNOUNCED policy of turning changes into cancellations. IF you change a reservation, it will be cancelled and rebooked at the (higher) prevailing ) rate. That is their right, but I booked this hotel 6 months before this policy was born and they still tried to apply it to me. To much nickel and dime of the guest. Also, the view rooms are not that great after all, so do not waste your money. I compared my (view) room with a friend's standard room and there was no difference in view. Just a way to get you to pay another 30 bucks.\n\nReview 2:\nStayed 2 nights. The entire hotel was closed and remodeled in late 2008. It is a whole new hotel. Beautiful public and guest rooms. Modern design, great bed, friendly hotel staff. This is now my hotel in Vancouver. Great location.\n\nReview 3:\nI stayed at the Hyatt in downtown Vancouver for 5 nights in June. It was not a pleasant stay. After ensuring that my request for a queen or king non-smoking room had been entered on at least 3 occasions before arriving, I was told upon arrival that all that was available was a smoking room or better yet, a non-smoking room which only contained a sofa-bed (no bed!). As a costly 4 star hotel (over $300/night), I would expect non-smoking room requests to be matched at a minimum. While the housekeeping was very good, the rooms and furniture are dark and the balconies (concrete, ugly chairs) are overrated. Pool and hottub are in an ugly concrete area sandwiched next to another building. Located on a noisy street. When I went to check-out, was charged for overnight parking that I had not used. Would not recommend this overrated, overpriced hotel. Tip - use the free street parking overnight and avoid excessive hotel parking charges.\n\nReview 4:\nAlright, so the elevators are cool with the touch screens outside the elevators for where you are going and then it tells you which one to get on. That said, this is still a nice property. 4 blocks from convention center and right downtown- walking distance (or a very short cab ride) to nearly everything needed. Rooms are very clean and sharp. Starbucks downstairs (one on every corner though so don't worry about getting enough caffeince). Helpful people.\n\nReview 5:\nWe recently took the train up to Vancouver, just to get away for a bit. Booked a room at the Hyatt and received outstanding service, even before we arrived. Opting to use SkyTrain to get into downtown, we were delighted to find that the hotel is just across the street from the Burrard Station. The room was lovely. I do like the Hyatt beds, though hubby thinks that they're a bit too firm. The hotel is amazingly quiet, which makes staying there again very probable. Econcierge made reservations for us at our favorite restaurant and even arranged for me to have a facial at the spa next door. We'll be back.\n\nReview 6:\nWe booked our trip through Hotwire and it was as though they had a problem with this. We were given a smoking room which we did not want so we had to downgrade the bed size to get a clean smelling room. We were told that if we wanted a good room we would have to pay an extra $25. There was no free internet ($15 for the night) as we didn't want the upgraded room which we found strange for a 4 star hotel. The room was okay but lacked the amenities of other 4 stars we have stayed at. The person who checked us in was very nice but overall we felt as though we were treated like second class citizens.\n\nReview 7:\nWe loved the Hyatt Vancouver. We had a room with a balcony on a higher floor, which we extra for but was well worth it, the room was well furnishedand had a nice clean bathroom. The view overlooking the city was awesome, its fun to be able to walk out of the hotel and be right in the middle of the city. The staff is gracious and competent--most eager to help in any way. we didn't wait in line at check in or at the restaurant We walked by many other hotels and feel that this is the best place to stay while visiting Vancouver. I was a little hesitant to stay here as I was reading the reviews but I found that this hotel and its staff were warm and welcoming. Great Place !!!! We can't wait to return.\n\nReview 8:\nGot a reservation on Hotwire for $169 for a Saturday night. We asked for a renovated room and the lady checking us in said we'd have to pay an extra $20 to get one. I said yes but it seems like an arbitrary fee after reading the previous reviews who paid less and got a renovated room for no extra charge. The lady checking us in even noted that the renovated rooms were \"much, much nicer\" than the old rooms, so why would I even consider staying in an old one? That said, our renovated room was lovely and comfortable, with a fabulous view. Just wish I wouldn't have had to pay extra for something I feel like I already paid for.\n\nReview 9:\n11 of of our family dined here on a Thursday night. Food was spotty (some good, some terrible). Service was good but the server could not get our bill correct. It took about 45 minutes and three trips to finally get them right. Would not go back again.\n\nReview 10:\nI had high expectations from the Hyatt and am pleased to say that they were all met. The hotel is modern and functional and very conveniently located in downtown Vancouver. The staff were very friendly and helpful, assisting with the various questions I had about the town and making excellent restaurant recommendations.\n\nReview 11:\nLocation is the most convenient. Right in the centre of everything. Stroll down to the convention centre. Do not take taxi. Very friendly staff. The best I have ever came across. Shopping is close by and the City itself is super clean and beautiful. 4 DAYS was too short. Have to come back with family.\n\nReview 12:\nBeautifu people inside and out and a beautiful staff made a wonderful experience for our family...great location as well which is close to all you couild want !! !\n\nReview 13:\n2 adults early 50's August 1 - 6/08 stay with Priceline. The hotel was great! The location was excellent we walked everywhere which we like to do. We walked to Stanley Park, Granville Market, Robson Street and waterfront is very short walk,and all the other places we visited. The concierge was very helpful. My only complaint about the hotel was we had to pay to use internet and the valet parking was expensive. We arrived at 12:30pm and our room was ready on 22nd floor with nice view. The room was large and very clean and always made up on our return. The price we paid was awesome for such a good 4 star hotel. You can do no wrong staying here!\n\nReview 14:\nSuper soft bed, killer city views and the SkyTrain connects you to the city right outside the front door. Even better, there is a 24-hour Tim Hortons adjacent to the lobby. The price is reasonable as well and the hotel catering was exceptional.\n\nReview 15:\nChecked in today for the weekend. Yes, the location is good, but location isn't everything. Customer service is part of the experience. And when they treat Priceliners as second-class guests, I don't have to like it. Just because PL would let them put me in ANY room doesn't mean they should. According to them, they can charge me $25/ night more for the privilege of switching to a one king bed, because, again according to them, all STANDARD rooms with king beds are sold out. I guess they've never heard of a comp upgrade to keep a customer happy. Also, when a hotel charges you $14.95 + tax for one day of internet access, you know they are there to rip you off. Oh well, live and learn. I have just been upgraded by a nearby Sheraton the other day for no other reason than to keep me extra happy. I guess now I know which chain my loyalty should be with. The double beds cannot be described as spacious by any stretch.\n\nReview 16:\nWe were very pleased with this hotel right in the middle of downtown vancouver, close to everything. Rooms have received a tasteful update, beds are very comfortable, staff were pleasant. When in Vancouver again, I will likely return.\n\nReview 17:\nDated hotel with little to offer but ok rooms. Staff generally helpful, friendly and positive.. Felt like a transient hotel rather than somewhere to stay for any period of time. Good location. They have suites but are not really suites. Upgraded our room to a suite as a surprise for my wife only to find it was an identical room to a club room with access to another identical room with a sofa bed rather than a bed. No additional facilities. No mini bar in any room. And expensive internet connection. Fortunately I have a loyalty card that meant I did not have to pay. One restaurant - lifeless. Bars closed at 11pm! Sound proofing between rooms not great. Also expensive parking. Disappointed as generally I am a big supporter of Hyatt but will not be using thia one again.\n\nReview 18:\nwe only stayed one nite before our cruise, but thought the hotel was very nice, clean and I know others complained about having to use your key in the elevator but we thought this was a great idea for safety reasons. Hotel had great location. we had a room with a small balcony that we could overlook the city. Beds and pillows were fine. we had mini breakfast in the lobby coffee shop since the restaurant was pricy for breakfast. Bell Staff was friendly and helpful. Girls at concierge desk weren't as helpful. We didn't get a deal and paid full price however I would stay there again\n\nReview 19:\nStayed here two times over the course of a week end of June, and must say that while the property and the room itself was satisfactory, the behavior by the front desk staff and management (Mr Si in particular) was completely unacceptable. As a frequent Hyatt visitor at several of the chain's hotels including Park Hyatt and Andaz properties around the world both during private visits and as a corporate account guest , I was truly appalled with how the staff and the duty manager at that time dealt with a sensitive issue relating to me checking-out from the room. Without going into to much detail about the incident, a hotel of this caliber should treat all its customers and in particular the loyal ones as a guest that is extended whatever assistance needed to make both their stay comfortable and relaxing. Instead I experienced borderline hostility and general coldness from the staff resulting in hardly getting any sleep before a very long intercontinental flight the coming morning. I will never return to this property, and in general my attitude towards Hyatt as a chain has been seriously dented.\n\nReview 20:\nStayed for one night in Feb. We had a room on the 29th floor, and loved the huge windows. Great bed, fine shower, nice room. Every staff person was friendly, and we were well served. I would consider this hotel if wanting to go to a concert at the Commodore, or shopping on Robson.\n\nReview 21:\nAbsolutely convenient location, Just blocks away from water and the financial dinstrict. Fabulous staff I should say from the front desk to the house keeping to the inroom dining. Ver helpfull and accomodating. Rooms itself were very clean, bright and comfortable. Enjoyed the stay here.\n\nReview 22:\nWe would definitely recommend this hotel. Great location and excellent customer service.\n\nReview 23:\nWe arrived at the Hyatt Regency tired after a long day of sightseeing in Victoria, BC. We were greeted warmly by the bellman who took our bags and walked us to the reception desk, waited while we registered then brought us to a very nicely appointed room. Nice view, roomy, nice 40\" flat panel TV, large desk. The only negative for my wife was the subtle lighting in the bath. Not good for makeup, etc. Good location for walking to harbor and shopping areas. Can't say enough about Eric at the Concierge Desk. He gave us excellent dining suggestions, tour and sightseeing info and really worked hard to arrange our train transport to Seattle. He went above and beyond.\n\nReview 24:\nMy family and I stayed here on a recent trip to Canada. We made the purchase through Priceline - which can be a gamble - but this one was a winner. We arrived early, and were pleasantly surprised to find our room ready. It was very nice, spacious, and clean. They even had an umbrella in the closet for rainy Vancouver days. The staff were super friendly. The Hyatt is in a perfect location - walking distance to the water front, just 2 blocks over from shopping/restaurants on Robson St, and right next to the subway station. Our only complaint was the high cost of wi-fi access (around $15 per day). We ended up using the Starbucks around the corner, where wi-fi is free.\n\nReview 25:\nCheck in: a little annoying since they try to get you to use the automated system rather than checking you in in person. If they want you to use an automated system, they should be like airplanes and let you choose your room from a room map. Rooms: large clean, and well furnished. VERY comfortable bed. Nice recently renovated bathroom. Modern clean and relatively new furniture. Excellent bath products. OK towels. nice flat screen TV. Internet: fast and efficient but a little pricey at $14.00 CAD per day. Free wireless internet in the lobby. Concierge: very friendly and helpful, with lots of good suggestions. Pool and Gym: small but nice pool and deck, excellent health club for a hotel. Location: Superb. A few blocks from the water front. Close to shopping and restaurants on Robson Street. Very safe.\n\nReview 26:\nThis hotel was very modern, and the rooms were very nice. The view from our window was amazing! The staff was very attentive and accomidating. The hotel has a coffee shop when you first walk in. Another nice feature was the shops right in the hotel. When we walked out of the hotel, you are right in the perfect place for scenery. The waterfront is just a few blocks away, and Canada Place is where all the cruise ships dock for cruises to Alaska. There are several good restaurants as well as plenty of great stores for shopping. Also plenty of night life in the area near the hotel. Transportation is right at your front door. You can take in the sights, without walking miles to find a ride. The people in Vancouver were very friendly, and I would recommend anyone to visit there.\n\nReview 27:\nThe hotel was under major renovations. They did not have water from 11:00pm to 5:00am. If you needed a bathroom at night it was not an option.\n\nReview 28:\nI just finished a four night stay at this hotel. I was upgraded to a suite with an outdoor balcony. I believe the suites are only located on the 33rd floor. So ask for a room on this floor ahead of time if you want a suite upgrade. Everything looked very modern. Room service and consierge service was exceptional. ONE BIG PROBLEM though...a certain waitress at the hotel restaurant was very rude. She must have had a bad day or something, but it kinda ruined my entire day. Oh well. I hope you like the pictures I am posting of this property and the views too :)\n\nReview 29:\nChecking in was very fast, no line. We got up to the room, it looked like we were staying in a Suite. I compared it with our friends and all the rooms were gorgeus. Everything was clean and neat, the staff was very friendly and room service was GREAT.\n\nReview 30:\nI attended a conference at the Hyatt, 2-6 April and thus had benefit of good conference rates. The recent renovations are elegant and comfortable: good sized room, good new mattress and nice bedding, wall-mounted flat TV (but skimpy boring Canadian cable package), room-darkening curtains (v. important to me), and very nice bathroom (but stylish lighting not best for applying makeup) with ceiling mounted 'rain' shower. My only reservation is the hard to control room temperature adjustments, which are not responsive. I like a very cool room at night and thus felt obliged to keep the heat off all during the day, or I feared I would not be able to get the room cool enough for sleep. Another traveller mentioned this in his review, and it is an annoyance at a luxury hotel. Hotel food surprisingly good, but Vancouver is very 'foodie' everywhere. Downtown location is standard big city downtown but easy for transportation elsewhere and even walks take you many places. Value depends on price.\n\nReview 31:\nIt was surprising to see negative comments about this hotel. When my car pulled into the drive way. The door staff was very friendly and welcomed me to the hotel. They help me unload and provide me with directions for parking and check-in. At Check-in the Front Desk Staff are very approachable and helped me to make this trip perfect. I would recommend anyone coming to Vancouver to stay @ the Hyatt Regency Vancouver. Please keep up the great work.\n\nReview 32:\nWe booked our room through Priceline and got it for 103.00 US a night. Check in was smooth, we upgraded $ 30.00 for a King and a balcony with a vIew. We were also given a $ 20.00 room credit because we went through Priceline. So we bought coffee and yogurts for breakfast. It was a great deal. We loved this hotel! The convience of the Skytrain right next door was one of the reasons, another reason being it is very central to everything. Great king size beds with ample size bathroom with tub. I like the shampoo product too. The work out room is good and it looks onto the outdoor pool. Cold towels in the fridge for after your work out. ( I love that) Lots of equipment. It opens at 6am. Filtered water to fill up your bottle. Had a great stay. Only downside was we went to dinner at the Flying Pig.... not impressed. It is a new place opened in Yale town..... But Brunch was great ... we went to Medina Cafe! I hope this helps in your choice of Hotels downtown Vancouver.\n\nReview 33:\nLove this hotel. The location is fantastic, close to everything. The service and the rooms are also really good.\n\nReview 34:\nI had a good experience here. The room was clean and attractive. The staff was helpful; I got a great recommendation for Italian food from the concierge (Italian Kitchen). My father had purchased the room for my husband and I as guests, and there was no hassle or problem with the special payment arrangements. I was staying for my wedding anniversary, and I was given a complimentary bottle of wine and a congratulations note from the staff, which was very thoughtful. My only disappointments were the broken hot tub and the lack of cable channels, but overall, it was a positive experience and I'd happily stay there again.\n\nReview 35:\nMy wife and 9 year old daughter stayed in a room with two double beds on the 7th floor. The room was spacious enough for us all and had great views of the city. The staff were very helpful and attentive with the exception of one cleaner who, even though we specifically asked her not to clean the room and had put a notice on the door, was found in our room a short time later. There is a relatively small outdoor heated pool and jacuzzi and a decent gym. We only had (self service) breakfast in the restaurant but it was one of the better hotel breakfasts we've had. Downtown location is good next to the skytrain and shops, restaurants and bars. Definitely recommend.\n\nReview 36:\nMy wife and I checked in for one night at the end of an extremely relaxing vacation. We paid extra for an upper room and specifically requested one (in writing) that was quiet. Our room on the 32nd floor seemed to fit the bill. However, there was a letter from the hotel's general manager in the room advising that roof repairs were going on between 9-5. As this was a Friday, one might reasonably assume repairs would not happen on the weekend...wrong!!! At a little after 9 the next morning, here they came. Why would a hotel: 1) sell rooms at a premium price which are materially impacted (7 days/week we were told) by noisy construction? 2) assign an inferior room to a (purportedly) valued member of their passport club? 3) offer points but not a discount until pushed when a complaint was filed with the manager on duty? 4) give as a feeble excuse \"sorry, we were busy when you checked in so it must have been overlooked? Clearly, this Hyatt is clueless about customer service. With so many choices in Vancouver and other major cities, why not look elsewhere?\n\nReview 37:\nThis is an excellent location for a downtown stay, no need for a car, one can walk everywhere including Robson St for shopping, the Pacific Centre Mall , and of course English Bay and the sea wall walk, sky train is within a 5 minute walk,20 minutes to Granville Island ! The hotel room is very comfortable. One draw back, if you don't have to have a car, don't take it as parking is pricey! !\n\nReview 38:\nCheck In: First off, we booked two nights and they only had one on record. I called a week prior to change the card it would be charged to and they said it was a confirmed change. When we arrived, they had it on the wrong card and the check in machines were incredibly slow and horrible. Nothing is complimentary: They charge for holding bags at the bellhop for a whopping $3 a bag! All they do is hold them behind the desk. What a crock. Check Out: When we checked out, they double charged us. We had to call to get this changed.\n\nReview 39:\nThe service at this hotel was very good from valet parking to the room service. The valet parking cost 35 a night with regular self park costing 25. We found the hotel to be very clean and nicely situated downtown only a couple blocks South of Robson St. Our room was large and nicely appointed with modern furnishings and large windows with a nice view of the city from the 26th floor. The bed was very nice but not as comfortable as the bed we had just stayed in last weekend in Vancouver at the Marriot Pinnacle. The room was a standard however came with a nice wall mounted LCD and a large desk with double USB, double power outlet, and of course DSL or wireless internet all at the work station. Good room and hotel for a business traveler or romantic evening.\n\nReview 40:\nGreat location, beautiful accommodations and friendly personnel.\n\nReview 41:\nThis is a stylish hotel. On the plus side, the bedroom was very elegant and the bed very comfortable. It had access to the club lounge, managed by a senior concierge who is the most helpful I've ever encountered. Her name is Katie and she is great. Slightly less impressive were the bars which lacked atmosphere or character. The location is great, however, and I'd gladly come back.\n\nReview 42:\nWe are from Toronto and we are only staying for one evening wedding event. Before the event, I looked at their web site and saw they will charge $28/day self parking or $38/day for valet parking. I was thinking whether they will give the guests a break, such as validating parking or lower parkign rate. I called in the hotel and the guy is basically talking in a \"dead-person\" mode. He only respond, \"yes\" or \"no\" with HUGE pauses right after those single-word answers. Also, I asked him whether he could suggest any alternative options, he REFUSES to tell me and told me that I should park on the street meters! Basically, his attititude is etiher we pay the hotel daily rate or good luck to go somewhere else. I have checked other reivews and I saw that there is evening rate available and if you park yourself without getting through the hotel, you will get a better deal.\n\nReview 43:\nparking management don't know how to management, i park in P1, there is no sign to say how to get out from parking lot, then i have to find staffs to talk, take me to p2 then i can get out from underground parking, poor management! Don't go there, expensive and bad!! !\n\nReview 44:\nMontreal to Vancouver for a sleep in before Whistler. We are not expecting Park Hyatt but at least Australian Hyat standard. It is a machine check in, it is late, we are exhausted. The foyer is cinema chain awful, the lift to regency floor reveals beige everything leading to a sterile room. No mini Bar, nothing except a bed & essentials and a view, of the rain on the city. Quick room service french onion soup was beef broth covered with plastic cheese. Sleep. 4.30am we are woken by an awful insistent noise. Housekeeping has not reset alarm clock. Can't sleep so go to swim- outside pool and no, repeat NO change rooms, so strip in gym, swim, and find myself locked out. REGENCY CLUB? Yeah- petrol service machine coffee Aussies hate, no eggs, just bagels lox and plenty of cream. DO NOT STAY AT THIS HOTEL unless your busuness is making you. you have been warned.\n\nReview 45:\nAttending the stastics conference from Norc, Chicago we enjoyed our 5 days saty here very much. Very comfortable in the midst of all. Attending the conference getting back and enjoying the city. Say it was so convenient. Hotel staff off all nationalities were extremely wonderfull and help full.Clean and spacious rooms with views of water and mountains was nostalgic. Their MOSIC BAR AND GRILL was a nice place to wind up too.\n\nReview 46:\nCentral location, staff went above and beyond when asked for recommendations/directions, rooms are what you would expect with a few modern elements. Convenient connection to underground shopping.\n\nReview 47:\nI stayed at the Hyatt with my 2 children and had a great time! The room was wonderful and so comfortable and obviously newly rennovated. The front desk staff always greeted us with a smile, in fact all members of staff did. We ate at the hotel restaurant a few times and was amazed by the the staff there too. Each time we arrived the English hostess greeted us with a smile and seemed genuinely interested in how our day was etc. We dined in the restaurant 4 times and each time she remembered us and our name which meant a lot. The server was also so friendly and went beyond what I would expect in a regular restaurant. Thanks very much Hyatt.\n\nReview 48:\nwe booked this on Hotwire and got a great deal, breakfast not included. The hotel is in a great location, right downtown. The rooms looked liked they had just been. We had originally booked 4 nights on Hotwire and asked about adding one more night at reception. The only way we could do this was to pay the full rack rate, they wanted $259 canadian which was nearly twice as much as we had paid on Hotwire, Needless to say we moved to another hotel for our last night. Would definately recommend the hotel but would also recommend you shop around on the price before booking it.\n\nReview 49:\nWe visited Vancouver for Xmas 2009. The hotel in itself is good , but there is a major issue of parking. the hotel does not have a parking garage or a parking lot. There is a public parking right below the hotel which is bit on an expensive side when you want to have a relaxing in and out of Parking vacation. SO for business travel where you travel by Taxi or train its fine, but if u need to pay so much extra for a couple of days vacation is a lot. Rest the location is right in downtown which is good and so is the great shopping around. Very close to Stanley park and North vancouver Capilano Bridge.\n\nReview 50:\nWe got a great nonrefundable ($119 C) deal, and thought that the room was a super buy. Renovated recently with Asian decor, the room was large enough, well maintained, and sleek in design. The desk and conceirge were more helpful than most, although the person we spoke to did not know that the Mountaineer train bus service stopped at their hotel (which caused us a major problem). Great location as others have said.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 27564, "query_start_index": 27566, "query_end_index": 27566, "truncation_seperator": "... 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{"id": "2515955", "pid": "2515955", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe spent three enjoyable days in this hotel by default. We were travelling with 5 other friends and noticed 5 days before departure that we had booked another hotel to the one our friends were staying in. Having trawled the web we liked the look of Orchard Garden and its location. It is on Bush Street which is central(beside chinatown gate) and within a short ride of everything. It is san fran's first eco hotel(visit website). A warm welcome met us on arrival and our room (double) while a bit on the small side was perfectly formed. Extremely comfortable bed with crispy bedlinen, free Wifi, flat screen TV. Marble bathroom with good lighting and toiletries. Buffet breakfast was included in our deal,juices,breads, fruit, cheese, cold meat,excellent. Breakfast menu available at an extra cost.Staff discreet and polite. Overall this was a very positive experience for us. We felt safe and cared for. 300$/night B&B\n\nReview 2:\nHad a short break in San Francisco in early March. Hotel was in good condition, very clean, very comfy beds. Location was great, steps from Union Square and Chinatown. Valet parking was reasonable and convenient. We had breakfast across the road in an amazing French cafe, very good breakfasts. I recommend this hotel for business, couples and friends. Thank you for a fantastic vacation!\n\nReview 3:\nNot that it's a bad hotel, it's got a great location, but their supposedly 'green' mattress is the most uncomfortable I have ever slept in - it was so soft that it gives me the worst backache after 2 nights. I was there for 6 nights and by the end I just gave up and slept on the floor which sort of ruined the experience for me. Initially, I was put in one of the worst room in the layout, with fire-escape eating up the room space, a wall for a view and right where the cleaning/maid station is. Only when I went and requested for a move was I put into a better room - definitely worth requesting. Limited room service - only at fixed hours and if they have a large group in the restaurant, they don't really have the capacity to cover room service at the same time.\n\nReview 4:\nI stayed here on business. It is a shabby hotel. The staff seem unsure of themselves and harrassed. My room key did not work on a couple of occasions and had to be reprogrammed. The rooms are quite spacious but far from clean. The bath plug did not fit. The breakfast room is not really set up to deliver a good breakfast fast although the breakfast that finally came was the best bit of the stay.\n\nReview 5:\nPerfect location next to the Chinatown entry gate. Hotel and rooms were nice, staff was friendly, husband used the business center and was happy with it. Only real complaint was on our last night - there was an incredibly loud humming noise that never stopped. Sounded like a semi truck was parked in our bathroom. Thankfully it showed up on our last night there, so we just dealt with it. Not sure if it was the air conditioning in the room above or next to us, but it became pretty annoying.\n\nReview 6:\nWe recently had a 5 night stay here. We found that this hotel was within walking distances to most of the major sights of the city. We had a non-street facing room and even though it didn't have a view except for the brick building next door, it was a plus because we didn't have the street or people passing noise. Each floor had about 12 rooms which meant not having a lot of hallway traffic and noise either. The beds were comfortable. The staff was very helpful and polite. Tip- if you need a ride to the airport, ask the doorman to order you a town car instead of a taxi. Cost about the same and much nicer and safer ride. Don't miss the nearby Farmer's Market on Saturdays, at The Ferry Building, which you can walk to. Definitely would stay here again..\n\nReview 7:\nI was a speaker at a recent conference and chose the Orchard Garden at the recommendation of a local client. Service and location couldn't have been better. A comfortable walk to the Muscone Center and Chinatown right around the corner. This would be a good location to stay and see San Francisco. Sustainability is high on their priority list without giving up any comfort or amentities. Highly recommended for business or pleasure. Rooms are not large but very adequate. Very nice roof garden with view of the city.\n\nReview 8:\nthe reviews i read were very intriguing so my wife and i tried it out for 2 nights. the reviews couldnt have been further from the truth. the room was clean and thats about where it ended. 45 dollars a night to park, kinda ruins their cheaper rates entirely. the only thing saving this hotel is the location. Upon check in, we were told we were being upgraded, i'm really scared of what the room we booked looked like as our upgraded room was very tiny. in the lounge, the bar tenders didnt want to get some of the liqueurs on the top shelf b/c, well, they just didnt feel like it. no lunch or breakfast offered in the room b/c of t he economic conditions? dont all hotels massively overcharge for these services? I would think you keep those services and drop others. free internet was nice, but almost was as slow as 56k dial up. maybe ive become a hotel snob, but I would not recommend this hotel unless you really are on a tight budget and dont have a car/rental car.\n\nReview 9:\nWe had a wonderful 3 night stay at the Orchard Garden Hotel. It's a great boutique hotel, very clean and reasonably priced. Service was friendly and helpful. The location couldn't be any better - close to Union Square, Chinatown, and restaurants. We would definitely stay at this hotel next time we're in San Francisco!\n\nReview 10:\nIf you are looking for a clean, comfortable, \"green\" hotel in a great location, this is the place for you. It is right around the corner from China Town and a short walk from Union Square. The beds were so comfortable, I did not want to get up in the morning. If you need ice, check the 7th floor in a closet. =) I found out the hard way.\n\nReview 11:\nThe view from my room on the 3rd floor, side of the building was, literally, of a brick wall. There was no sunlight able to come in the room at any time of day. So if you are going to spend a lot of time working in your room, be sure to ask for one with more light! !\n\nReview 12:\nTraveled with family (two kids ages 7 and 9). Staff was very welcoming and greeted us with chocolates (always a big hit with kids). Room and common areas were extremely clean and very spacious compared with other hotels in SF. Rooftop area lovely. Staff were helpful with suggestions. Location was perfect - easy walk to transportation. After a long day, the free DVD library was perfect for winding down.\n\nReview 13:\nMy daughter and I visited the Orchard Garden Hotel for 8 nights and thorougly enjoyed the experience. The Double, double room with a view was lovely and a good size, as was the bathroom. Location superb for shopping and walking around. The friendliness and helpfullness of all the staff was a great plus, and we enjoyed sampling the house cocktails! Room service was excellent as was the meal in the restaurant. Altogether, our stay at the Orchard Garden Hotel was a delight.\n\nReview 14:\nThe reviews for this hotel were spot on! Location to Chinatown, 3 blocks from BART/Muni, easy walking to all touristy sites, and most of all a great staff! I have stayed at other hotels nearby in the past but this one is definitely the best yet. My greatest fear was bed bugs but this place has none and is immaculately kept! The bed was comfy with a variety of pillows to pick from. I did feel it was slightly overpriced but worth it. And again, the staff is really friendly and helpful! Thanks, M. Szulinski\n\nReview 15:\nThis was our first visit to the Orchard Garden Hotel and we were very impressed. It's a beautiful hotel in a central location with many amenities especially the very comfy bed. The room and bathroom were plenty big and really liked the key card energy control system. Very nice staff who make your visit all the better. Even after we left and my hubby realized he had left a shirt in the closet, we called and at this writing the shirt is in the mail to us. The location is excellent...steps from Chinatown and a few blocks from most of the attractions we wanted to see. We will stay here again!\n\nReview 16:\nWe stayed here in early June. Our room was ample, comfortable, clean, serviced daily and very quiet. Very comfortable beds - too comfortable - we slept in one morning. Not much of a view, but we only use room to sleep. The staff were frienfly and helpful. Centrally located in downtown San Francisco, we could walk to shops and restaurants and the 30 bus is close by which took us to the Ballpark and to Fisherman's Wharf. No need to have a car - buy the 3 day Muni passport at the airport. We took the Bart from the airport and stopped at Montgomery Street Station where it is a short 10 minute walk. We would use this hotel again if we get back to SF one day\n\nReview 17:\nReally enjoyed my stay at the Orchard Garden. Great location just blocks from Union Square. Front desk was friendly and helpful assisting me with directions. Hotel has a great complimentary business center w/printer that I utilized. Had a very nice mini-suite that was nicely furnished. Hotel was environmentally friendly with a key card activated power and separate recycling receptacles. Room was well appointed and bed was very comfortable - slept like a log. Tip: to save money on valet parking, which the hotel charges close to $50 per night. Self-park at the Sutter Stockton garage - 1 block away. I paid only $23 there.\n\nReview 18:\nThe Orchard Garden Hotel has exceeded our expectations--for a second time. We returned because we love the location, the rooms, the green concept and the staff. Pay a little extra for the \"view\" rooms and be treated with a balcony and spacious quarters. We will look forward to returning to this great boutique hotel again.\n\nReview 19:\nThe hotel staff always greeted me when I walked by the lobby, and were overall very friendly. I had a delicious meal in the hotel restaurant, Roots, my first night. The bed was comfy and the room very nicely appointed. My corner room on the top (10th) floor faced two alleys and was very quiet.\n\nReview 20:\nMy husband and I love to take road trips for our vacations so we have stayed in many hotels across the country. This hotel was GREAT! Nice location, very central to many places in san Francisco and it was a very nice part of town. The staff was very accommodating and friendly. They were almost all quite young and still very professional and helpful. they had a nice tv in the room, and the bed was very comfy. the room overall was very cozy. We would highly recommend staying here!\n\nReview 21:\nI stayed at the hotel for 3 nights in part of a longer trip around the Western USA. The location of the hotel is excellent for both tourists and business travellers alike being close to Union Square, Chinatown and the business district. Fishermans Wharf is a nice walking distance away if you want to blow off the cobwebs. The hotel lobby is relatively small and narrow, fitting in with the boutique theme, with a small bar, a small restaurant and a small business centre with a couple of PCs. I didn\u2019t try the restaurant, there was a great French breakfast place opposite. I found the room to be excellent. Very modern, light woods, glass and really making a thing of the hotels green credentials. Free internet is always a good thing, and the room was particularly spacious, with a comfortable bed and good bathroom. The hotel is a solid 4-star and a good alternative to some of the name brand chain hotels nearby. I\u2019ll definitely consider it next time I return to San Francisco.\n\nReview 22:\nWe stay at the Orchard Garden Hotel whenever we go to San Francisco for the weekend. The rooms are a little small but very comfortable. You can always rely on the staff being friendly and helpful and the rooms being clean, fresh with very comfortable beds. It is located right outside the entrance to China town on Bush street, just a few blocks from Union Square. The price is a great value for the location and quality that you receive.\n\nReview 23:\nMy husband and I stayed at this hotel for our first trip to San Francisco and thought it was a great location for exploring the city. Only steps from the Chinatown gate and such a good value! Although the room was on the small side, it was well appointed and had everything we needed. (And besides, we came to San Francisco to see the sights and not sit in our room!) We also took advantage of the roof top patio one night and enjoyed being able to bring our own bottle of wine to sit and relax our tired feet.\n\nReview 24:\nThis hotel was in a great location and was exceptionally clean and relaxing.\n\nReview 25:\nStayed here for 4 nights and enjoyed it fully. Location was perfect and away from all the noise but still close enough to walk to Union Square. Modern and chic hotel and huge bathroom. I would stay here again. (i'm from Vancouver, Canada) LEED certified is a bonus too and FREE WiFi.\n\nReview 26:\nThis place was fun to stay. Very nice, and in good location for China town. Close to one of my favorite restaurants Cafe de la Presse. Customer service was superb, and they went out of their way to make sure we were happy. Rooms are very comfortable, as were the beds, and the bathroom was pleasant. They boast being a green hotel, environmentally friendly. Euro style lights, where you slip the card in at the door to activate the lights in the room.\n\nReview 27:\nRoom was awesome! Very clean and nice size(Superior room) This hotel is located at the gates to Chinatown. Very close to everything. we will be back/ A perfect place to stay.\n\nReview 28:\nMy wife and I are experienced travelers who found this hotel to be a \"Gem\". The room was very clean with tasteful modern furnishings as well as a spotless bathroom. The location was great, being within walking distance of many of the interesting neighborhoods and sites of San Francisco. Another plus of this hotel is the wonderful staff, especially at the front desk, who were most helpful and eager to please. Additionally, the hotel is reasonably priced and is an exceptional value.\n\nReview 29:\nReally nice, smallish hotel in great location right near China Town gate! Nice rooms, very clean, modern bright decor. Very friendly & helpful staff. Added bonus - ecologically friendly, a real green hotel!! Frances, Israel\n\nReview 30:\nI stayed at the Orchard Garden Hotel for more than a week on business. The breakfast buffet was high quality excellent food. Servers were very good. Room was somewhat compact, but not a problem with so much to do nearby day or night. Chinatown is literally 50 paces away, but yet hotel is clearly part of the Financial District. Lots of nearby restaurant choices from fast food to fine dining. Nearest BART station is about 4 blocks away, easy walk. Rate is a little expensive, but I probably ended up saving money because I didn't rent a car and didn't miss one during the entire stay because the hotel location is so central to business, entertainment, and dining. Everything in the hotel was very clean and efficiently run. All personnel did a super job.\n\nReview 31:\nStayed for two nights as part of our annual vacation from the UK. Excellent service and quality of furnishings. Noticed it's listed in Conde Nast 'hot list' for 2007. Location was fantastic, only a couple of blocks from Union square. We'd stay again.\n\nReview 32:\nI have stayed at the Orchard Garden several times, both for business and leisure. It is a small modern and contemporary hotel (built just a few years ago) in an ideal location for central SF, right next to the China Town Gate and 5 minutes walk from Union Square shopping, the financial district and the cable car lines. The rooms are clean, modern, nicely equipped and of a good size with very comfortable beds, and the hotel is very quiet with very pleasant and helpful staff. Don't expect a lot of facilities at this hotel, the location is the main attraction, but it does have a small but smart bar and restaurant, and a small business centre with a couple of PCs. Wi-fi is available in the rooms. It is also surrounded by excellent quality restaurants and bars. As a frequent visitor to SF, this is my preferred hotel.\n\nReview 33:\nWe stayed two nights over Fleet Week weekend and enjoyed the location. Close to Chinatown and bigtime shopping. The feel of the place is a little like Europe - small and accomodating. Joy was at the front desk for what seemed like the entire 48 hours and she is a great help. Nice value here.\n\nReview 34:\nWe had a very pleasant stay. The location was absolutely perfect (right next to the gate to Chinatown). The rooms were squeaky clean and the staff couldn't have been more helpful. The few things brought up by the rare previous negative reviews seem to have been taken care of. No sign of construction... Everything appeared to be beautiful and complete. Recycling was available in the room and our 2nd floor street facing room was very quiet.\n\nReview 35:\nMy husband and I just got back from our stay at the Orchard Garden Hotel in San Francisco. He was there for business and I got to tag along and discover the city. The hotel was immaculate and the staff was nothing but accommodating and friendly. The room was very clean and comfortable. We were there over Valentine's Day and they did their best to find a restaurant for us on that day on very short notice. They were also able to provide us with a variety of recommendations on where to eat on the other days we were there. In regards to my interaction with the front desk staff, they were able to help me with all of my plans while I got around the city. The hotel is wonderfully located. Just down the street from China Town, a few blocks from Union Square, and a short walk to the variety of transportation systems. We had a fantastic time in San Francisco and really enjoyed our stay at the Orchard Garden Hotel.\n\nReview 36:\nGood clean hotel away from the hustle and bustle of Union Square. Good location right next to the Chinatown gate and within walking distance of good shopping. Very friendly staff who were more than willing to help us shop for luggage accessories in Chinatown.\n\nReview 37:\nFound the place fairly easily with the help of GPS. Good Lord! I had no Idea it was so close to the Gate of ChinaTown. ( I scored!) Lobby is pretty much split down the middle by a cool clean modern looking restaurant/Bar....Very nicely appointed rooms, super quiet, secure, awesome bathrooms (best toiletries ever EO) comfortable beds and even housekeeping staff was cheerful and charming...Great to know we were staying in one of the few officially recognized Green Hotels...(LEEDS I think) Front Desk staff VERY helpful patient and kind..not snooty or rushed like some staff can be Charming AND Trendy...How do they do it??. :) Coffee shops, trolley stops great area..........Loved it....I WILL BE BACK!\n\nReview 38:\nThis is my preferred hotel in SF. It is clean, quiet, fairly new and well-located. It is not a luxurious boutique hotel, it is not a large business-savvy hotel and it is not a mom and pop shop -- just in between. Most importantly, it is right across the street from the Cafe de la Presse, which I love going to. It is also a short walk away from the SF market, which is always a pleasure to visit and shopping is nearby, too. Have never tried restaurant here, it is always empty and doesn't seem inviting. Gym is very small and has no windows. I booked a king room and was upgraded to a junior suite for my 6 day stay - much appreciated.\n\nReview 39:\nGood value in San Francisco.We enjoyed our four night stay at the Orchard Garden, it's one of the first \"green\" hotels in the United States. The room was spacious, clean and quiet, even though our room was on the second floor facing the street. The staff was very friendly and helpful. The hotel is located near the Chinatown Gate and within a few blocks from Union Square and the Cable Car line which provides transportation to nearly all tourist venues.If possible, leave your car at home, otherwise plan on spending $50 or more on parking per day.\n\nReview 40:\nIt was our second stay at the Orchard Garden. The staff helped in every way. The rooms are comfortable, clean and quiet. We're looking forward to our next stay.\n\nReview 41:\nMy girlfriend and I stayed this weekend and had a wonderful experience. The hotel staff was helpful and very friendly, the hotel was very clean and new. We had a room with a king bed; it was nicely appointed and quiet. It seemed very new. Great location and value. We have nothing negative to say about Orchard Gardens. I've recommended it to several others in the last day.\n\nReview 42:\nThis boutique hotel is a gem situated in the best location in San Francisco for discovering the city. This was my third trip to SF in the past year and I've stayed at a different small hotel each time, hoping I'd find one that was perfect. I have! It has 80 rooms which affords both privacy and attention from the staff. The staff goes the extra mile by promptly servicing your room and turning down your bed in the early evening. The beds are very comfortable and the bathrooms are modern with good water pressure. They also have a free DVD movie collection you can borrow from, so I watched Alcatraz after taking a tour of the prison. Many great restaurants are located close by for dining and even when the nearby financial district gets quiet on the weekends, it's a pleasant walk to North Beach or the Embarcadero. I will definitely return!\n\nReview 43:\nOne of the best and most clean hotels I have ever stayed in. The hotel staff was very knowledgeable and friendly. The location was good, just next to the Chinatown gates. The hotel room was a bit small but managed to enjoy it. The bathroom was so clean and by far the best hotel bathroom I have ever seen. The business center was a nice touch and the fitness room was really small. The doorman was always willing to grab a cab for you with the help of his whistle. There was also fresh fruit out on the front desk so it was nice to walk by and grab something on the go. A local pizza place up two blocks Uncle Vitos was a nice place to enjoy some pizza. Another nice place to eat was called the Stinking Rose. Great food for a good price.\n\nReview 44:\nEverything was spot on with the Orchard Garden Hotel! From the staff at the front desk, the gentleman at the door, even the housekeeping. It was clean, friendly and very accommodating. I would recommend this to everyone! !\n\nReview 45:\nThere really is no sacrifces made by staying here. The place is in a great location. Super clean, up to date and one of the few properties in SF that is new construction in it's downtown Union Square neighborhood, besides it's sister property a couple blocks up the hill that would likely stand up better in a earthquake. The best restaurants in SF are all mostly within walking distance and the nearby Ferry Building area near the Bay Bridge has better views than Fishermans Warf and less trashy, in my opinion. This is probably our 5th time staying at one of the two Orchard properties and I feel no need to scout out another downtown SF hotel in the future assuming they keep these two up as nicely as they have so far. Most of all I love a smaller property like this were you are less likely to run into a group of conventioners who take over your hotel. These guys don't seem to lust for the big groups and really treat the individual traveller well.\n\nReview 46:\nJust recently stayed here and we thoroughly enjoyed it. The location was fantastic just off Union Square and near the financial District. The staff were so friendly and made us feel so welcome,no request was too much trouble. I would definitely go back here the next time i go to San Fran.\n\nReview 47:\nWe have stayed here before and were not disappointed the second time. The location is excellent. The room is fresh and new. The bed is extremely comfortable. And we love the green aspects. The use of the computers in the business center is very useful also. If you have not been to the Ferry Buliding yet, you should definitely give it a try.\n\nReview 48:\nThis is a beautiful, clean and comfortable hotel. But here's the problem: the climate inside the room is too dry and stuffy. I chose this hotel because of the \"green\" atmosphere. The rooms are powered by placing the keys inside a slot near the door. The hotel is also new and allows no smoking in any of the rooms This is a plus because you can often smell cigarette smoke through the air conditioning system. Because it's a new hotel, apparently the building codes do not permit any windows to open. So this place is sealed shut. I was assured that the new \"state-of-the-art \" AC system was able to adjust and even allow for some outside air circulation. This was certainly not the case. I had to buy a cheap humidifier at Walgreen's in an attempt to get so moisture in the room. It helped a bit. I guess I'm confused about the description of \"green\" and this overall phobia of outside air. Here's a green tip: you can also cut your energy costs by shutting off the AC and opening a window!\n\nReview 49:\nWe just returned to St. Louis from a week stay in San Francisco. We could not have asked for a better place to stay. The room was so comfortable and clean. The location was perfect for walking any place we wanted to go. The staff could not have been any nicer or more helpful. We would highly recommend this hotel to anyone visiting the area. Mark and Terry\n\nReview 50:\nWe've stayed here half a dozen times. Well run, good value, great location\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 25923, "query_start_index": 25925, "query_end_index": 25925, "truncation_seperator": "... 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{"id": "111444", "pid": "111444", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy husband and I just spent a wonderful weekend in Boston. Although the weather was rainy, we had the most incredible time at the Fairmont Copley Plaza Hotel, aptly known as Boston's \"Grande Dame.\" We were greeted by a professional and friendly front desk staff who wanted to make sure we had everything we needed for a pleasant stay. Each staff member we encountered during our stay, whether in the restaurant or lounge, on the elevator or simply walking by in the hallway, greeted us warmly. We travel quite a bit, both for business and pleasure, and found the staff at the Fairmont Copley Plaza to really go the extra mile in how they treat their guests. Each time we've stayed there, our accommodations have been outstanding. The rooms are well-appointed with beautiful furnishings and well-stocked toiletries. Just walking through the lobby area is a treat with murals, chandeliers, and incredible architecture all around. We highly recommend this hotel to anyone traveling to Boston.\n\nReview 2:\nWe spent a full weekend in the hotel. It has pluses and minuses, but overall our impression was more on the negative side. On the positive side: - the location was very good - the bedding was nice - the bathroom was also reasonably nice On the negative side: - the doors have no insulation whatsoever. We could see the hallway lights under the door directly from the bed, and could hear everything - the tv did not work well, and repeated inquiries were useless - $7 for a bottle of water ? $15/day for internet access ? Most hotels include these amenities for free.\n\nReview 3:\nA very disappointing hotel. The rooms are plain and unimaginitive and are totally blocked from natural light by the highest building in Boston which is positioned next to it. The age of the hotel is noticable. Acomplete lack of public rooms. Only one bar which is dark and miserable, nowhere else at all for guests to relax. Noise from weddings on the 3 nights we were there was unbelievable. A companion found a FLEA in her bed. Staff smiled politely but were toally ineffectual. They just didn't want to know, were smug, huffy, snappy and useless in dealing with the public, from the bellman to the manager. Take my advise and avoid this place like the plague. I don't give bad reviews, read my others, but don't stay here.\n\nReview 4:\nI stayed for a recent business trip and the hotel was beautiful as ever. However, I was most impressed with the flexiblity I received. I traveled during the recent hurricane Irene. I found out that my flight was cancelled and I would have to stay an extra night. The hotel was able to accomodate my request and honor my rate. I then was able to reschedule my flight so that I would not have to stay the extra night but didn't find out until 2 PM that day. The hotel didn't charge any cancellation fee and didn't charge for an extra night even though I was checking out very late that day. The hotel is wonderful, beautiful and easily accessible to the Back Bay.\n\nReview 5:\nI have traveled all over, and who knew my favorite hotel I've stayed at was less than an hour from where I live. I booked a room for a night on the town of Boston and I have never been treated so well. The room was immaculate, the staff was friendly and very helpful, dinner & breakfast the next morning in the Oak Room were both delectable... I truly have nothing negative to say about this beautiful, historic hotel in the heart of Boston.\n\nReview 6:\nI was most upset at the treatment that I received at this resort. The staff were snooty and unresponsive. Many major problems with the room that didn't get fixed upon request and forced out of the room by annoying housekeepers at 8am, then at 9am, then at 10am. Not worth the amount they charge AT ALL! !\n\nReview 7:\nLuxury is as expected. Check-in staff and concierge were top-notch. Staff remembering check-in notes about anniversary was a plus. No coffee in room, even upon request was a let down. $10 pot of coffee is a bit steep. Could have more working plugs in this day and age. Pay for internet is a bit passe. Amenities were a bit stingy. No refills or replacement after use, even though I had stayed for 3 nights. Location is a little far from the main attractions, so you will have to take either a tour or learn to use the subway. Management handled security well despite the raucous outside from the July 4th celebrations. Express check-out was painless.\n\nReview 8:\nThis hotel was not what I had expected. When you enter the lobby it is not bad but avoid going into your room. The room had a very strong odor coming from the hall and the room was horrible. The doors in the whole room were cracked and rusted. The bathroom had many problems as well, there was gum on the floor and there was a ton of mold. If you take a shower it will take an hour just to rinse off the soap. The water preesure was very low and the shower head looked like it was supposed to be in a motel than a four star hotel. The location is pretty good but other than that this hotel is not good.\n\nReview 9:\nPrices are really exorbitant. And that's just for the room. A bottle of Evian water is $7. Toast on the room service menu is $6, orange juice is $7. That may be typical of this type of hotel, but it is still outrageous. If you happen to work for a company that has corporate agreement with them, prices are literally half the standard prices. If not, you are out of luck. My parents had the corporate rate, paying a whopping $200 less for a room that was twice the size of mine. I questioned at the desk why there was such a huge difference, they told me I was originally reserved for a smaller room and \"If you're complaining about the size of the room, you should see the room you would've had\". Great help. The staff are good a chit-chat, asking about where you're from and how the traffic was. But ask them to help you out otherwise, and get a snooty response. Really not worth the money. If you do stay, you can buy anything you need at CVS down the block and don't give the hotel any more money.\n\nReview 10:\nI love Fairmonts. I love the lobbies, I love the dogs, I love the service, I love the linens. I love the Fairmont Copley. I particularly love the suites with the bidets. I like cozy luxurious rooms, and that's what you get here. Some are smaller than others but I don't care about small. I sign up for meetings deliberately because they're located here. Fabulous place, great history, great service. I love Fairmonts.\n\nReview 11:\nMy husband and I stayed at this hotel for President's Day weekend. We booked this hotel through Priceline(--) for $85 a night! Standard rates were $209 a night that weekend. Booking through Priceline did not compromise the quality or the service. It was a beautiful room and the hotel has a lot of charm. The green line T stop was a block away and a shopping mall is across the street. A 24 hr CVS is located next to the T stop for late night snacks. It was the perfect stay. The location was unbeatable and I can go on and on about the price! Book here without reservation.\n\nReview 12:\nJust got back from Boston for a work trip. When we checked in they tried putting us on the first floor which was in the basment over looking a brick wall. Aftercomplaining and having to pay an extra $80 a night they moved us up to the 3rd floor over looking the some of the park. The view was ok but not realy worth the extra money. The staff there had a pretty pissy attitude from check in to check out. When ever you asked them for help it was if you where being a pain to them. Also dont bother using your alarm clock unless you are looking to wake up before 7 am. Every morning the cleaning crew would knock on our door to try to clean the room and would come back every 15 minutes to try again even after we put out the do not wake sign. Over all the hotel was average and would not recommed the place for the money, there is a good reason why they are ranked just average on this web site. If you are looking for a great hotel keep looking this is not the place!!!!!!!!!! !\n\nReview 13:\nfound other peoples' stuff under the bed - very dirty under tv table even had old traces of food. very noisy out side of room did not sleep through any of the four nights, trucks, buses, garbage trucks throughout the night. staff was very stuffy- unless you flashed a lot of money. not a good stay. the building is very pretty and very old that was the nicest thing of the stay. very over priced at over $400 per night - not even a doughnut for breakfast.\n\nReview 14:\nGreat one night stay in Boston at this beautiful, historical Fairmont hotel. Easy walking distance to Newbury Street and the Copley Plaza which is an upscale mall with decent dining and tons of shopping. The concierge showed us a nice walking path to the Boston Commons visitor center where we caught up with our tour group to do the Freedom Trail. The visitor center was actually closed for renovations when we were there, but the tour guide is just outside the center and was easy to locate. The room we had was nice and spacious. We tried their room service for breakfast which was pricey, but nice and timely. It was overall a very enjoyable stay, 2 thumbs up.\n\nReview 15:\nTitle says it all - sincere thanks for an over the top outstanding experience in every way! Staff had a \"whatever it takes\" attitude with a genuine interest in making our experience top notch. Coined a new word - Braditude...Brad (concierge) is a true asset to the Fairmont family. Enjoyed the tasty appetizers and hearty breakfast, well appointed lounge and sitting rooms, games, internet access and spacious room. Very convenient location. Clean and well kept. Would do it again in a heartbeat - a great value for the $!\n\nReview 16:\nFirst the good points, a wonderful old building in a great location, but it's geared up for corporate & weddings, there's no where to relax as a tourist, the price's for drink & food are extortanate, they boast of the best steak house in Boston, that's ok if you want to pay $150 each for a 2 course meal and a couple of glass's of house wine (we chose not to)\n\nReview 17:\nMy daughters and I stayed at the Fairmont Oct. 7th, 2006 for 3 nights. The rooms were spacious, clean and comfortable. The beds are to die for. Front desk was very accomodating. Requested to change room from 1st floor because of smoking rooms nearby. I was on the 6th floor the next day and they took care of moving luggage and all. Front desk is wonderful! This hotel is the perfect location to all shopping and subway. When I return, I will stay nowhere but here. My only complaint is the Oak Room. I ordered a Stoli Cosmo and it cost me $17.00. That I will NEVER do again. UGH!\n\nReview 18:\nFairmont Copley's location is great and accessible to food, shopping and the airport. The hotel is old and is badly in need of an upgrade/renovation. It is too bad Harvard always used them instead of the Westin or Marriot which is just beside, and newer.Front desk staff is aloof to requests and checking in the room is always delayed in the numerous times I have been there (8) this year. The last stay I was moved 4 times, the first room had dirty toilets; second was noisy from the construction; 3rd was at the very end of the hotel and the aircon/toilet was defective and finally we got a decent room. Cleaning staff is very helpful the front desk should take lessons from them in customer interaction. Being a Fairmont President's club member does not help in terms of being able to check in early, better rooms and the like you would expect from a hotel of this stature.\n\nReview 19:\nI stayed in room 627. The bathroom was from the 1940's. There was no heat duct in the bathroom and the temperature was probably 60 degrees. The closet in the room was even colder. I called the management inthe morning and they sent a portable heater to the room. They said its an older building and they will be doing some remodeling. Sorry for the inconvenience was their position. When blow drying my hair, the circuit breaker blew out. 15 minutes later they reset it. Again, sorry for the inconvenience, however now I was running behind schedule. As an accomodation, they took the breakfast charge off the bill.\n\nReview 20:\nI was booked in here for a two night business trip. Overall a nice, older hotel which had gone through a relatively new refurbishment. This seems a theme for me with Fairmonts (just stayed in the Santa Monica one two weeks ago and had the same initial impression). Most of the staff were good (maid, check-in) others were completely underwhelming - eg. disinterested / rude \"In Room Dining\" operator. Also, tried to go to The Oak Room for lunch - stood at the maitre de station (1.30pm on a Wednesday) for 5 minutes and no service. All fine for a 3 start but not for a 5 star. Also, was paying for the \"Gold\" level at around $430 per night, Can't see any value in that. The only thing \"Gold\" about it was the price. A pretty hotel, with a lovely ornate lobby, but not worth the money. I'm sure there must be better value in Boston\n\nReview 21:\nI stayed at this hotel while in town to run the Boston Marathon. Since I was a single woman staying alone, I thought I'd splurge and stay at a high-end hotel. It was the best decision I could make! The hotel is breathtaking- I know Fairmont's usually are, but this one stood out, perhaps because it was in such a picturesque city. Furthermore, the hotel was perfectly located in Copley Square- literally steps away from the marathon bus pick-up, finish line, the expo, the green line subway (which connects to the airport blue line), downtown Boston, and the various night-life on Boylston Street. My room was rather tiny, but it was a 'singles' room so that was too be expected. Service was great. The only complaint I have about this hotel, and this is my complaint everytime I stay at a Fairmont, is the internet. You'd think if you're spending a premium to stay there, the price would include free wi-fi or at least free business centre usage.\n\nReview 22:\nStayed here in January 2012. Trash on the room floor, bedside light didn't work, thermostat broken, fire drill at 11PM and no apology from manager to whom I complained the next morning after a sleepless night. This hotel is turning into a dump, and no one in authority cares.\n\nReview 23:\nLovely hotel, great local, beautiful and clean rooms. Friendly staff and great rooms.\n\nReview 24:\nStayed in Boston for 2 nights whilst on a road trip and rate this hotel as one of the best, front desk were excellent and attentive & went out of their way due to the room allocated being not quite ready for us & offering us a very welcome complimentary bar drink, would most definately rebook if I visited Boston again.\n\nReview 25:\nWe checked in 2/6/2012, 1st the heater was not working and the \"charged & high-speed\" WiFi was still charged and slow to no service. 2nd night, heater started to make loud noise at closed to midnight, 2 space heaters werec used to heat this 5-star hotel room, and WiFi still very slow to no signal. 3rd night, we finally switched to a different room to had a room finally have heat but the WiFi don't even work. They believed the problems were the setting on our laptop, iPhones, ipad, We finally met the manager (Patrick) only got an offer to use the computer station in this so called 5-star plaza hotel. Manager Patrick told us this paticular room, we actually were the 1st guests stay in , they don't know all the problems, (did I mentiom toilet won't flush properly also. ) All I can say is it is not worth to spend lots of money on this Fairmont copley plaza Boston, when it has no service. Totally disappointment\u00e3\u20ac\u201a \u00e5\u00be\u02c6\u00e8\u00b2\u00b4\u00e4\u00bd\u2020\u00e6\u02dc\u00af\u00e6\u0153\ufffd\u00e5\u2039\u2122\u00e5\u00be\u02c6\u00e5\u00b7\u00ae, \u00e8\u00a8\u00ad\u00e5\u201a\u2122\u00e5\u00be\u02c6\u00e5\u00b7\u00ae, \u00e5\u2022\ufffd\u00e9\u00a1\u0152\u00e8\u00a7\u00a3\u00e6\u00b1\u00ba\u00e6\u02dc\u00af\u00e7\u201e\u00a1, \u00e9\u20ac\u2122\u00e5\u00ba\u00a7\u00e8\u20ac\ufffd\u00e5\u00bc\ufffd\u00e7\u0161\u201e\u00e6\u2014\u2026\u00e9\u00a4\u00a8\u00e9\ufffd\u017d\u00e5\u017d\u00bb\u00e6\u203a\u00be\u00e6\u0153\u2030\u00e5\ufffd\u201e\u00e5\u0153\u2039\u00e7\u00b8\u00bd\u00e7\u00b5\u00b1\u00e7\u00b4\u0161\u00e7\u0161\u201e\u00e8\u00b2\u00b4\u00e5\u00ae\u00a2\u00e5\u0153\u00a8\u00e9\u20ac\u2122\u00e5\ufffd\u0153\u00e7\u2022\u2122, \u00e4\u00b9\u0178\u00e6\u0153\u2030\u00e4\u00b8\ufffd\u00e5\u00b0\u2018\u00e9\u203a\u00bb\u00e5\u00bd\u00b1\u00e5\u0153\u00a8\u00e6\u00ad\u00a4\u00e6\u2039\ufffd\u00e6\u201d\ufffd, \u00e4\u00bd\u2020\u00e6\u02dc\u00af\u00e5\u0153\u00a8\u00e5\u2026\u00b6\u00e8\ufffd\u00af\u00e9\u00ba\u2014\u00e7\u0161\u201e\u00e5\u00a4\u2013\u00e8\u00a1\u00a8\u00e4\u00b8\u0160, \u00e4\u00b9\u0178\u00e4\u00b8\ufffd\u00e5\u2020\ufffd\u00e8\u00a6\u2039\u00e5\u02c6\u00b0\u00e7\u00b2\u00be\u00e7\u00b7\u00bb\u00e7\u0161\u201e\u00e6\u0153\ufffd\u00e5\u2039\u2122\u00e3\u20ac\u201a\n\nReview 26:\nThis is one of my all time favorites. Shopping at your finger tips and the best museums are a short walk away. All the staff at the Copley are friendly and helpful. The gold floor with it's library and complementary breakfast are the best ever. This floor also offers a wide variety of extras. The Oak Room reataurant is a must if only for lunch but the dinners are to die for.\n\nReview 27:\nRight in town of Boston, eaasy to get around but why leave this beautiful hotel when it has everything you might desire.\n\nReview 28:\nThis hotel is a grand old hotel that really makes you feel like you are one of the swells. The entire staff in general, and the doormen and front desk people in particular, treat you with the utmost respect and courtesy. The room that I stayed in was large and spacious and the bed was a joy to sleep in. What I really loved about this room was that it had a window that really opened! My only complaint, a minor one considering the age of the hotel (and, perhaps, that I am not used to how Bostonians heat their building?) was that the room was rather warm no matter how low I turned down the thermostat. However, it was remedied my simply opening the window. The hotel is a beautiful old classic beaux-arts building (a sister to The Plaza in NYC) with beautiful decor. I highly recommend this hotel.\n\nReview 29:\nWas contacted by a rude staff member because of a typo on my CC expiration date when making my reservation. Dealt with other rude employees who wouldn't even let me speak before transferring me to voicemail. Room was disappointing and the lobby smelled really bad.\n\nReview 30:\nWe stayed at the Copley Plaza for a medical meeting last fall. It has a beautiful lobby and guest services were okay for restaurants reservations, tours, etc. The room was clean, but very small. The bathroom was ridiculously small with a toilet on an angle which made it difficult to find at night! The TV remote didn't work as well as the TV. There was no internet service in the room, either wireless or ethernet. Everyone was in the lobby trying find a place to sit to use their computers. We were there for five uncomfortable nights.\n\nReview 31:\nWe were surprised at how nice our stay was at the Copley Fairmont. The hotel staff was great from the doorman to the room service waiter. The hotel allowed us to check in early and keep our rooms a little later. The newly decorated rooms are quite nice with the largest HD TV I have experienced in a normal room. The beds are as advertised- heavenly.The location is great and the fact it is connected to one of Boston's best malls was a delight to my wife. We would definitely stay again.\n\nReview 32:\nI had stayed here 7 years ago, and it was not good to go back. This hotel is a sad shadow of its former glory, living on a reputation its not keeping up. For the price go get a room at the Marriot/ Sheraton - anywhere that will be newer, just as great a location and cleaner/ newer/ quieter rooms. The plumbing is ancient - if a room above or near has a bath you can hear them turn off the taps, the rooms look tired and dowdy, and the hotel is more geared up for weddings - of which there were two the weekend we stayed than for travellers. Go and have a look at the ceiling in the lobby, have a cocktail in the Oak Room but don't stay here, its a waste of money, which is such a shame. There is so much better in Boston.\n\nReview 33:\nNervous after reading some of the reviews but very happy with stay. I am a President's Club member and booked an Only One Way Winter Rate Fairmont Queen at $239/night. Upon arrival was upgraded without asking to an interior signature king room which was very large and decorated very nicely. Bathroom huge with separate tub and shower. Very clean. Old feel with modern updates. Public areas so classy. Katie Copley pretty darn cute. Oak Room bar and restaurant spectacular. Sunday lunch great. Across street there is an Au Bon Pain, various shops, Legal Seafood, salon/spa (at Westin), Starbucks. Excellent location. Within walking distance to many things and I don't like to walk! But was easily able to. Top notch. Definitely recommend and would return. If you get a room that you don't like, get another.\n\nReview 34:\nI had a nice stay here and found the hotel to be upscale and the location was terrific. The staff could definitely use a little oversight particularly in the Oak Bar. The maitre'd was texting as we came in, and the wait staff was very casual in its conversation in the bar area. The entire hotel is WAY over air conditioned. We could not stay long in the Oak Bar because it was freezing (and the casual chatter from the service people drove us nuts! We came to enjoy a cocktail after a long day, not to hear about their issues at home). Our room upon checking in was 63 degrees. Coming in from the rain on a cold rainy day made our first few hours here miserable, but other than that I would recommend it. Aren't we suffering from a global energy crisis? Come on Fairmont, you should get it together. Anything under 72 is egregiously wasteful, and offensive.\n\nReview 35:\nMy stay at this property was extremely pleasant and the usual first class Fairmont hospitality. My room was very spacious and spotless and did not lack for any comforts to make my short stay pleasant. The bed and pillows were heavenly. The service I received from the staff was what I have come to know and appreciate as impeccable Fairmont professionalism. The property itself is older with tons of character to add to its charm so if your taste is urban chic, look elsewhere.\n\nReview 36:\nStayed here 3 nights prior to cruising up to Canada. What kind of hotel in America doesn't have complimentary tea and coffee making facilities? Unless you want to pay room service prices you must trawl downstairs to make one yourself in a plastic cup and then trawl all the way back upstairs to the room. A very expensive hotel and certainly not worth the money\n\nReview 37:\nStayed here for 3 nights in a Gold Signature Room. The Gold experience is well worth it. The service was great - both on the Ground and Gold Floors. Very good location - easy to get around the city from here. The Gold Floor is a real plus. The lounge areas and refreshments are a real treat after a hard day shopping or sightseeing. Breakfast was excellent. Only issue was a smell of sewage in our room at times. The Gold Floor receptionist was very sympathetic, but didn't actually do anything about it!\n\nReview 38:\nI do not suggest staying here. I decided to stay here rather than the Copley Westin since I have stayed at the Kei Lani in Maui and liked it. Not this Boston Fairmont. Not a lean hotel. Saw a mouse in my room and was moved. Could NOT believe that I again saw a mouse near the elevator too...Never felt clean in this hotel. The bathrooms are TINY too. Not worth the money. Never again.\n\nReview 39:\nGreat location and beautifully furnished. I always try to splurge and stay in a fairmont gold room. Service is excellent and goodies in lounge are great. This is my favorite place in Boston; try the Lobster Benedict for brekafast in the restaurant.\n\nReview 40:\nIn the three nights we stayed at this property, we occupied three different rooms, not by choice, of course. First, we found a large wet spot on the carpet, and asked to be moved. The new room ended up being smaller than the first one, but we stayed anyway. Second, our door key reader did not work, so we asked for help. After an hour spent standing in the hallway while the security staff tried to fix the door (we were given no timeframe for how long this was going to take), we were finally packed off to another room because they couldn't fix it. The bellman came by, handed us the new keys, and didn't even bother to help us with our bags. The only staff who expressed any level of concern for our comfort and inconvenience were the housekeeping staff; the security, front desk and bell staff were not helpful and lacked customer service skills. We will not stay at this property again.\n\nReview 41:\nMy family enjoyed 4 lovely nights at the Fairmont on the Gold level. The room was nice and large and had great period details that really made the hotel and the room feel special. I would highly recommend the Gold level if possible. This added so much to our stay. We really felt that we could leave the room and have a little space to read the paper, enjoy a cold drink and have some extra quite time. The breakfast was good - and being able to have a access to waters, sodas etc all day was great. Especially since we were there during a terrible heat wave. The staff in the Gold level was great about maps and directions - and Nick especially got us some terrific dinner reservations.\n\nReview 42:\nI recently stayed at the hotel. The standard room although renovated was still shabby in some detail. The room is uncomfortable other than for sleeping. No place to sit. Extremely over priced even at a discounted rate I received.\n\nReview 43:\nFairmont Copley Plaza staff is an outstanding array of professionals. All great you by your name with a smile.\n\nReview 44:\nWhat an amazing hotel. The rooms were expected but the concierge service was just the best. Stayed in many five stars but the concierge goes way and beyond. I emailed a week before to inform them that we were coming and if they can recommend some restaurants for the week we were there. She called(international) and asked what type of restaurants we liked and what time. When we arrived she had a list of the reservations that she had made-all hip, great restaurants from French to Japanese. Jim and Catie Copely(the black lab) were super nice and helpful when our son wondered around the hotel when he was not supposed to and kept him company until I could find him again. Not just great service, but service with warmth and a smile.\n\nReview 45:\nWe had a wonderful stay with the Fairmont Copley Plaza. We checked in quick and easy, and had a fabulously large room (609). It accommodated our family of 4 very comfortably. We had a tray of cookies and strawberries left on the desk, but it was not for us. I assume it was for the previous guest from the day before, but they immediately came up, removed it and replaced it with our own snack and water. The children got to walk the hotel dog (Catie Copley), which was one of the highlights of the trip. The hotel was in a wonderful location (back bay) off of the windy water, but among great restaurants, a park and great shopping. We learned to use the T the first day, and the T stop was right by the hotel. I highly recommend this hotel and location for visitors to Boston. It's just so easy to get around the city wherever you are staying, but the Fairmont Copley Plaza adds a high class element to the trip!\n\nReview 46:\nThis hotel is in the perfect central location to access all that Boston has to offer. Walking distance for those so inclined to the Freedom Train, The Garden and Common and Fenway Park. The hotel itself is in a national registry building 100 years old but fully modernized. The service is spectacular. Fairmont Copley Plaza is know for its canine greeter Catie Copley a black labrador owned by one of the doormen who lounges in the lobby and greets the clients and their children. This was truly a wonderful hotel and great location.\n\nReview 47:\nI have stayed here multiple times and love it every time. I am a Fairmont Premier member, and used a room upgrade certificate. We were upgraded to the museum of science, suite and WOW! It was gorgeously decorated and obviously quite spacious. It was a shame we were only there for a weekend getaway! Staff is always very accommodating and very helpful. Cannot beat the location, right in the heart of Boston. If you are coming by train the Back Bay Train station is located only a block away. Once again a wonderful stay, Fairmont will get my business again next time I am back in Boston!\n\nReview 48:\nAlthough it was rainy and cold day at the end of may the Fairmont hotel was warm and friendly. The hotel was just so impeccably beautiful and the room so classy and homey. The bed was unbelievably comfortable. The service was also outstanding as was the restaurant. An added attraction for me was katie copley the black lab who greets you when you arrive. I have 2 labs myself so I was so excited. I had no idea it was a dog friendly hotel. I hope to visit boston again and would not even try another hotel. We had relatives staying at the ritz carlton which was also quite beautiful but the room was not anywhere as nice as the Fairmont.\n\nReview 49:\nMy family and I arrived early in the morning at about 10am. Most hotels these days won't let you check in early, the Fairmont was the exception. Lisa the front desk \"trainee\" noticed we had children in tow, she asked for my number and told us she would call as soon as a room was available. We went across the street and had breakfast and when we were finishing the phone rang. Our room couldn't accommodate both a crib and a roll away so Lisa had our room upgraded. When we went to our room the crib and rollaway were already set up. Don't miss the Oak bar in the Lobby. My waiters name was Kirk and he served me the best beer in my life and kept my needy family happy. The beer comes with a hot soft pretzel hanging off the front on the glass. I will be going back to Boston in September and will be staying at the Fairmont.\n\nReview 50:\nOur family of four stayed at this hotel on our recent visit to Boston. The rooms are quite spacious and nicely decorated. Particularly outstanding are the concierge services with regard to directions, restaurants and obtaining tickets. All the staff were found to be friendly and helpful. I would highly recommend this centrally located hotel.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29846, "query_start_index": 29848, "query_end_index": 29848, "truncation_seperator": "... 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{"id": "2515627", "pid": "2515627", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nWe checked in and entered our room at about 4pm and found that there were no towels anywhere in the room. We called the front desk immediately and asked for them to be brought up as we were tired and needed to shower. Two hours and four more phone calls later, still no towels....we ended up using the hair dryer to dry ourselves. No explanation or apology was ever given, the front desk even sounded annoyed by our calls. No towels, but well stocked with hair dryers and toilet paper to dry yourselves.\n\nReview 2:\nI stayed for 3 nights and had to change the room 3 times, first it was noise coming from the room above me, second it was clogged toilet which they could not fix in 2 hrs, that too in morning hrs.. you could understand, third time it was the shower not working...The hotel itself is great, its a boutique hotel, curtains, linens are different in a better way. All the three rooms were designed with Orange theme...location is good, although it says right in middle of Gaslamp quarter but I would say its good 10 minutes walk...and given San Diego Downtown is not the safest one, I wouldnot recommend walking. There are few restaurent near hotel but they are not the best. Parking is valet only and $32 per night. I dont agree that the hotel matches 4 star quality, service is horrible for the price you pay.. Indigo hotels are nice but this one certainly doesnt live upto all the hypes\n\nReview 3:\nI just return from a five night stay at the Indigo Hotel. I arrived early and the room was not ready. The young lady at the front desk (Cree) was very professional and courteous. She suggested several options for us to occupy our time until the room was ready. The hotel was clean and in a great location. It was in walking distance to the convention center, seaport village, the heart of the gaslamp district (5th street), and mall. The rooms were clean and well appointed. The only negative I have is that the maid service was slow. Our room was never ready before 5pm. After being at the convention center all day to return and the room not be cleaned got old real quick! Other than that, everything was perfect. The gym, relaxation room and outside bar are all on the 9th floor and were a welcomed treat. Internet service is free and the have two computers in the lobby for guest use. The restaurant food was pretty tasty also. The whole staff was very friendly and helpful with information about the area. I would highly recommend this hotel to anyone visiting the area.\n\nReview 4:\nMy husband and I planned on staying at Hotel Indigo for one night while we visited with friends in downtown San Diego. As a matter of fact, our friends recommended the hotel. It is snowing in the mountains that we must drive through to get to San Diego and we decided it would not be safe to travel. My husband called the hotel this morning and the manager absolutely refused to either waive the $206 charge or provide a credit for a future stay. He was inflexible and unwilling to accomodate our request. We will never stay there in the future and will certainly tell our friends to never recommend Hotel Indigo again.\n\nReview 5:\nThe worst customer service I've ever experienced. I would not recommend this hotel to anyone.\n\nReview 6:\nI reserved this hotel through an online booking service with a rate that was not refundable or changeable. That's fine, I understand that certain low rates come with restrictions and limitations. However, the hotel refused a request to change my arrival date by 2 days so I could attend my father's funeral. I think this shows an astounding lack of sensitivity or customer service - how can you stand behind corporate policy to this degree? I don't know if the Indigo hotel management could not or would not make a change - or if it was an Intercontinental corporate order. Regardless, I will never again stay at any Intercontinental property and urge you to avoid them as well.\n\nReview 7:\nPros: Very modern, clean, nice decor Cons: No hot water- I informed the front desk two times. Both times I was asked if I let the water run long enough to get hot. I left the water running for almost 5 minutes and it never got hot enough for a shower. The second time I called they sent an engineer to test it. He had to check something downstairs. After about 45 minutes, the water was hot. However, the next day it was cold again. The engineer informed us that it was because they were a LEED certified hotel. I do not know how you can be LEED certified and then ask a guest to run their water for a long time for it to get hot. This was definitely not a 4-star experience. They did compensate us with breakfast certificates and asked if we wanted to transfer rooms.\n\nReview 8:\nI booked Hotel Indigo purely on it's excellent Trip Advisor reviews and was not disappointed. We had a corner suite that was unbelievably large with views over Petco Park. Everything about this hotel was great-location,staff,friendliness and cleanliness Breakfast menu while not extensive, was very well done. Loved the yoghurt parfait Would stay there again anytime\n\nReview 9:\nAfter we checked out, the hotel charged us over $2000. without notification for water damage caused by a leak in the room! Even though we had a receipt that showed we had washed our pooch at a local dog wash, they claimed afterward that we had washed her in the shower! If you stay here take photos when you leave of everything and protect yourself from spurious charges. Caveat rentor.\n\nReview 10:\nWe arrived early after travelling 12 hours and were happy to see that our room was ready and we could go up and freshen up. The Bell Hop was pleasant and took the time to ask us if we had any questions and answered them all. Each employee of the Hotel Indigo truly went out of their way to make us feel welcome. The rooftop lounge overlooking the Petco Park, though small, is a great spot for before dinner drinks with a view! The bartender came down and ended up becoming our server for dinner and made our meal a pleasure. And, last, but not least, the room itself was fun and funky, yet more than comfortable which is not always true of \"boutique hotels\" in other locales. Started off our vacation on a fantastic note!!! !\n\nReview 11:\nI have to completely agree with last reviewer thats a platinum member. Its a 3.5 star hotel not a star. In this district you will have several hotels that are 4 star to choose from. The hotel is located a little out of the way to be considered gaslamp, but walkable. Bar and restaurant really regular hotel standard. service is good, i like the hotel runs on mac everything. rooms are not huge, but decent would be a great hotel for around 100.00 a night off peak.\n\nReview 12:\nJust returned from a San Diego vacation that included six nights at this hotel. Everything was perfect. The room and amenities were modern and welcoming, and housekeeping kept everything spotless. No noise at night- we slept peacefully. We didn't rent a car, so the close trolley stop (\"Park and Market\" location) and great breakfast spot nearby (quick walk to \"Cafe 222\"- fantastic!) were more than welcome. At check-out the staff assisted us in hailing a cab. Also, we were without a computer, but the ones in the lobby area were complimentary and staff helped us print out tickets to events. Monica- one of the front desk employees- was always going above and beyond for us. Can't wait to return next year!\n\nReview 13:\nThe location was out of the way from anything remotely interesting or convenient. Each day, the service (or lack thereof) was worse in the 3 nights I stayed. Room service never answered the phone, and I would have to call front desk each time to order breakfast. The tray arrived without silverware, napkin, cream or cup. One day, they never even cleaned the room, even though I left at 7:30 a.m. and put the sign on the door to clean. Very few amenities and no service at all.\n\nReview 14:\nA friend and I stayed here and could not have been more pleased! The rooms were stunning and the service was great! Dieter took amazing care of us and I would not hesitate to recommend this hotel to anyone.\n\nReview 15:\nGreat hotel, great location, great rooms. What really makes this hotel stand out however, is the exemplary professionalism of the staff. I stay in hotels approximately 180 days per year, and the Hotel Indigo staff is of the highest caliber. Always ready with a smile, knowledgable, articulate, and motivated, they provide a case study of how a hotel front desk should perform. Of particular note, Peyton stands out among her peers, a considerable challenge, given the abilities of her co-workers. Pete Captain, Jetblue Airways\n\nReview 16:\nThe hotel only opened in July 09 and is beautifully decorated, fresh and clean. The roof terrace is fabulous overlooking the base ball stadium!. The staff were very helpful and knowledgable. We had pre booked and paid but didn't know that there would be an additional charge for parking. The desk manager accepted that we hadn't been told about parking and waived the fee.\n\nReview 17:\nWe stayed at this hotel for 4 nights and were pleased with our choice. The hotel is very modern (although the rooms are a little dark) and comfortable. There was an acoustic guitar group playing on Thursday night in the lobby area which was good. The hotel is very well located for the Gas Lamp district which really buzzes at night with a great range of bars and restaurants. We were also able to go to Padres baseball match which was fun (alternatively you can watch it from the hotel rooftop bar). We didn't have a car but we were able to find our way around the tram and bus system and it was cheap only $9 for a 2 day unlimited pass. Several of the stops are nearby. The only downside was that there was not an inroom safe - we assumed that all hotels in cities would have this facility nowadays.\n\nReview 18:\nAfter a 11 hour flight all we wanted to do was go to sleep. A straight forwardvrequest for an expensive hotel you would reckon ? The first 2 room we had were next to ice machines that were powered by merlin engines and the bed in the room next to it vibrated. Our only choice was to upgrade, which we only found out later was to upgrade the view. This room was on the top floor but we were kept awake all night by music form the bars and traffic noise. The windows might as well have no glass in them. There is also a bar terrace halfway up the building just to make sure you cannot escape from the noise. If you dont plan to sleep in the room then this is a perfect hotel as it is clean and modern, next to petco, etc, etc. The staff are well aware of the noise issues and have excuses to the ready. Pity i prepaid via trivago otherwise inwould have left straight away. Try omni or the marriott.\n\nReview 19:\nThe feeling at Indigo is fresh and new. The staff have yet to settle into a rhythm (the front desk didn't have a key for the cash drawer and seemed a little distressed) and could be a little bit more personable, but were professional and courtesous. The 9th Floor bar was cozy with the fire tables, but I didn't appreciate using a short plastic cup for my $11/glass of wine. The best aspect of Indigo were the canines that seemed right at home. A good option for people who travel with their pets.\n\nReview 20:\nWe stayed here for Valentine's day weekend....The room was breathtaking and the views were unreal!! Ambiance is relaxing and upbeat. Staff was accomodating and super responsive to our needs. We were within walking distance to many of our favorite hot spots... Parking is so easy with valet. Could have stayed there all week. The best hotel in Downtown San Diego! Best part is when you return to the hotel the night is not over, There is a swanky bar downstairs with street/corner view and one on the 9th floor with a city view, music and heatlamps...perfect way to end the evening. Oh, and the Aveda products in the room are a breath of fresh air from many other hotel brands....Hope you enjoy your stay as much as we did!\n\nReview 21:\nNice, very modern rooms. Located at edge of Gaslamp, so close without all the extra crowd noise. Super friendly staff.\n\nReview 22:\nThis hotel is located close to a dozen or so restaurants as well as the baseball park. The room was pleasant, the bed nice and the staff very friendly. The hotel was also pet friendly as even the staff had their dogs with them. The shower however had absolutely no water pressure. All in all, a very nice hotel. I would definetely stay again.\n\nReview 23:\nGuest relations unavailable to help with unanswered questions. No towels available, air conditioner not working in beautiful room and it was scorching hot in July, noisy streets for 2 nights, it was a very bad experience for such a lovely hotel.\n\nReview 24:\nMy Team in Training group from Miami staying here for the San Diego Marathon Weekend, and we really enjoyed this hotel! Walking to everything in downtown was easy: ballpark, convention center, gas lamp's night life, and Seaside Village. The hotel is totally clear, the rooms were very nice & comfortable, and the staff help us feel welcome!\n\nReview 25:\nWe traveled to San Diego for a business trip for a week. The staff is absolutely the best taking care of any needs you may have for your trip. The atmosphere is young but older people fit right in. It is very clean, and modern in decor. We didn't eat at the Bistro but the food did look wonderful. They had a trendy coffee machine in the room with different coffees and teas. Would have like just a regular type. We thought the 32 dollar a day automatic parking fee was pretty stiff and by the time you kept tipping the valet, it really got expensive. ALL IN ALL, IT IS A GREAT, NEW, MODERN PLACE TO STAY. Allowing the family pets in the rooms was quite unique also. It was nice to go to the 9th floor bistro and see family pets with their masters enjoying an evening on the ruff (I mean roof)\n\nReview 26:\nMy husband and I stayed there for one night in December. We LOVED it! We got it on Priceline for 99 bucks a night. It was worth every penny. Such a beautiful hotel. The rooms were clean and gorgeously appointed. I have never seen a hotel room with hardwood floors. Would recommend it to ANYONE.\n\nReview 27:\nVery nice rooms with hardwood floor. The bathroom was amazing with a spectacular shower. Liked the security feature that only allows you to access the floor you are staying on via elevatgor. The fact that the ice machines were located on the even numbered floors only was somewhat of a drag. A great deal if you are a member of AAA. The service was okay, depending on who you dealt with. Valet parking was $32/day, but that was to be expected. Overall, it was a great experience and highly recommend it. I would also highly recommend the Thai restaurant on the next block. Excellent service, reasonable prices and the food was simply divine. Danielle and Sylvie Nova Scotia, Canada\n\nReview 28:\nGreat Hotel! Large, beautiful suite with separate living room, big bathroom and extremely comfortable bed. Excellent closet space. Furnishings very hip and trendy. Excellent location. Above all, fantastic staff. Everyone at reception went above and beyond to take care of everything from the moment we checked in until we left. Always greeted by name and very concerned about our needs being met. Have stayed in many hotels in San Diego and would choose Hotel Indigo above all others. Would highly recommend.\n\nReview 29:\nStayed here while attending a conference at the San Diego Convention Center. Very short walk to Petco Park ballpark and easy walking to many restaurants, shops and pubs in downtown, along the Harbor and on 5th Avenue. Also close to Horton Plaza shopping center. Room was modern and very clean with a very comfortable bed. Good size bathroom with shower only, no tub. Hotel has a roof deck on the 9th floor where you can have a drink and see into the ball field. Great viewing for the fireworks when they have them at Petco. Small gym and meditation area on the premises. Restaurant and bar in the lobby with cool windows that open up to the outside.\n\nReview 30:\nI spend about 50% of my time traveling for business and I have to say the week that I spent in this hotel has been an absolute breath of fresh air. The people at here really love what they do!!! A few team members that truly stood out for delivering excellent service are: Darren- always smiling and extremely helpful. Dave- terrific service with check-in and great interactions with your guests Peyton- very pleasant and accommodating Buckeye- very energetic and happy, he obviously loves his job! Mike, Evan and Matt in F&B spot on with their service and all went out of their to make sure the group enjoyed their week. Alysandra (sp? )- with the valet service. No matter the time of day, she had a huge smile on her face and was happy to interact with any guest. I look forward to the next time that business brings me to San Diego!\n\nReview 31:\nA quiet location a few blocks from the gas lamp with a wonderful front desk staff made for a pleasant two night stay in San Diego.\n\nReview 32:\nWe love Hotel Indigo and stay at them whenever possible. Love the how modern it is! And love the hardwood floors rather than nasty carpet. Bathrooms are always very clean and modern and love the Aveda products. This location did not dissapoint. The downsides of this location is that the only parking is $32 valet partking (daily). We did not mind since my company was paying for it. Also, the cleaning habits were a bit odd. The first day, they didn't come by until 6:30pm and by that point we said forget it, and the other two days they came before noon (we were gone) but they never did return the room to how it was originally, and that kind of bothered me. They didn't put back on the throw pillows, they didn't return trays or appliances to the original places, and they didn't put the ironing board up. A small inconvenience, but I just found it a bit odd. However, I would definitely stay here again. The location was perfect!!! Easy walking distance to Petco park, and the Gaslamp district. Loved it.\n\nReview 33:\nFriendly Helpful Staff, Great Service, Clean, Comfortable Rooms, Great Bar/Restaurant, Good Location, Only bad thing was valet parking at $35/night, but plenty of inexpensive parking nearby. If I go to San Diego again I would not consider anywhere else.\n\nReview 34:\nModern, new, and efficient rooms. The hardwood floors are a nice touch. Staff was very friendly and helpful. The gym had only a minimal amount of equipment, although it was clean and well kept. The rooms are a decent size, not small but not huge (maybe 300 square feet). This hotel is technically rated a 3.5* - likely because it does not have a pool - but I would say that it should be more like 4 or 4.5*. Location is 4 short blocks away from the main part of the gaslamp district.\n\nReview 35:\nI visited Hotel Indigo back in February of this year and had a pretty nice experience. My ONLY big complaint was there was someone had their dog in the next room and let the dog drag its leash around the wood floor from 4am-6am. It was very irritating. Also check out time was at 11am and housekeeping was knocking at doors at 10:15. Other than that, everything was great. Amazing customer service and that is what will get me to go back again.\n\nReview 36:\nThe hotel staff was excellent. They are exceptionally pet-friendly. In fact, Sergio went out of his way to give our dog some special attention. And, took the time to show us a special pet \"relief\" grass area on the 9th floor patio. The hotel itself is very modern, clean, and \"green.\" It's in an excellent location. For the level of service we received, the condition of the property, and pet-friendly policy, I would have expected to pay a LOT more. I would recommend this hotel/location to anyone! (A special thanks to Sergio, Darren, and all the friendly staff!!! ).\n\nReview 37:\nThis hotel is so new that you cannot find anywhere else that gives you as much for the price, but I assume the low rates won't last forever. And it's an environmentally conscious building! GREAT location for nightlife and absolutely amazing modern interiors. Beautiful gem in the sea of the Gaslamp district. I cannot recommend this place enough. If you can do it, the Terrace Suite (#916) is the cream of the crop, and gave my girlfriend and I an experience we will never forget for a very special weekend! We'll definitely be looking for an excuse to return!\n\nReview 38:\nI would like to take this opportunity to thank you and all your staff for the wonderful service last night at Hotel Indigo. We greatly appreciated your willingness to accommodate our requests and to make sure that all of our guests were satisfied. The appetizers were delicious and the atmosphere of the bar enhanced the overall success of the event.\n\nReview 39:\nThis hotel is very cute. It just opened but it already is getting a little bit dated and worn down, But beware!! if you you are going here for a nice quiet stay this is not the hotel. We experienced a very noisy room. We had tons of noise coming from both sides. I had to get up at 2am and change rooms. We were with friends and they chose to stick it out but i absolutely refused because neighbors were obscene!! I was charged 250.00 to sleep in a room for just five hours. In my new room i could still hear the neighbors, but i was so worn out i just toughed it out. If you are up for a cute fun place to stay and do not mind the noise this would would work out well. Great area and lots of places to hang out at. I'm sure there are better places to stay though for the buck\n\nReview 40:\nI called specifically to ask if this hotel was \"kid friendly\". They said \"yes\". That is a joke. We arrived around 1PM. The kids were hungry. They do not serve lunch. They also have no kids menu for dinner. The reception desk was not friendly. We tried to send a fax 2 times. We found out they didn't send it at all. What service!!! No coffee in the room as advertised. Their excuse was \"We are out of Coffee, nut you can come to the 1st floor and get some. Nothing for kids to do. Not even as much as a coloring book! The room service menu is a joke! They never did a complete job of cleaning the room. If this is how they treat Priority Club members, I would hate to see how others are treated. Oh yes, there is a valet charge of $32 a night. What a rip off. Never again.\n\nReview 41:\nWe were upgraded to a suite that overlooked the San Diego Padres stadium. The rooms were big, hotel is new, and staff was really nice and helpful. There is also a rooftop bar with a great view of downtown. We will definitely be back!\n\nReview 42:\nChecked in and room not clean (dirty rag on table and someone else's razor cap in shower)... Reported to front desk and room was to be recleaned... Came back hours later and room open/door not shut and my luggage was in there and room STILL NOT CLEAN -- same used razor cap in shower... Promised by front desk manager that room would be comp'd by hotel... Months later now and last phone call not returned and never received money back... I travel frequently and have not experienced service this poor....\n\nReview 43:\nPleasantly surprised, A+ hotel service from the valet runners to the front desk. They always had a smile and was ready to assist anything. The room was great, modern and clean, a definite change from my normal sheraton and marriot. Wished we stayed in a better room with a view. Only downside I can think of is no rooftop pool for this hotel.\n\nReview 44:\nHotel smelled horrible!!! Hotel was beautiful to look at but will never stay there again due to the smell. Also, our key only worked for 24 hours at a time which forced us to go back to the desk everyday for a new one. Never again!\n\nReview 45:\nRecently opened, the decor everywhere in the building is top notch and stunning. Absolutely every staff member we met had a welcoming smile and was eager to please. They will not only recommend a great place to eat (Broken Yoke for breakfast was our favorite), but give you directions, or call a cab while you check out and watch for it for you. We stayed Halloween weekend and aside from the Monster Bash going on a few blocks away, our room (and the entire hotel) was quiet and offered a great night's sleep. The pillows and beds were dreamy and comfortable. My favorite touch was the rich chocolate paint in the bathroom that complimented the colors of the vanity and floor wonderfully. (we were on the 11th floor, the first few floors have blue bathrooms) My only suggestion is to have housekeeping pay closer attention to cleaning the OUTSIDE of the toilet bowl, the window, as well as changing the coffee filter and supplies.\n\nReview 46:\nWe visited CA to go to the Rose Bowl from Ohio and started our trip in San Diego at the Hotel Indigo. Hands down the best hotel of the whole trip. Excellent, friendly staff, pristine lobby and rooms, the bed and sheets were to die for! Room is cozy yet modern. Good size room and bathroom with great glassed in shower. The price was excellent for what we got. I would recommend self parking (only one block away), otherwise, the hotel charges $32 per night for parking. Hotel room doors slam loud, but I wear earplugs so didn't bother me.\n\nReview 47:\nDecided to be a tourist in my own city for a day. When I saw East Village I was a little nervous at first, but it is not too east thank goodness. This hotel was walking distance to everything we wanted to do. It was very modern and clean and I wish we would have had more time to enjoy the 9th floor views. I agree with all of the positives on this site. The one negative I saw that can be true is the noisy part. We were in a corner room and the vent in the restroom can tunnel noise in, like sirens. We could also hear a bit more hallway traffic but not so much that we were annoyed at all. The bed was super cozy and the service was great.\n\nReview 48:\nWas in San Diego for conference. Stayed at the Indigo and walked to the conference. Very convenient to convention center, Gaslamp entertainment and the ballpark. Easy to airport and to freeways. Hotel seems new, very clean and quiet.\n\nReview 49:\nI only stayed one night but I was very impressed. The hotel was very quiet and clean. I stayed the night to attend a Padres game. The hotel is about two blocks behind centerfield, north of the stadium. My room had a view of the stadium and there is also an outdoor terrace bar on the 9th floor that faces the stadium. Although slightly removed from the action, it is still a great vantage point to catch the action!! Very happy with this hotel.\n\nReview 50:\nReally nice. Rooms are beautiful.exceptionally clean, bright and airy. Large bathroom with nice amenities. staff very helpful. I would reccomend.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26978, "query_start_index": 26980, "query_end_index": 26980, "truncation_seperator": "... 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{"id": "208552", "pid": "208552", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nI had no idea that when I booked that I would be staying at a drab walk-up quite a distance away from the hotel. I stayed on the 3rd floor of this walk-up and in the morning had to carry all our suitcases and carry-ons down ourselves because, yes, it's true, the \"bellman\" don't start until 8am. As an Italian-American, I've been to Rome probably a dozen times if not more. This was by far the worst experience I had.\n\nReview 2:\nWe stayed at this hotel two nights in August. It was by far the worst hotel I've ever stayed in. The room reeked of cigarettes (even though we selected a nonsmoking room) and there was no way to open the little window to air it out. No light came in through the window either, we were in perpetual night. The shower leaked (hope it was the shower, could have been the toilet.) Finally, they charged us for phone calls we didnt make, I think they must have pulled that cheating stunt in the past because when I innocently asked about saying it was a mistake, the guy at the counter (from New Jersey) started shouting at me in a manner that was completely out of proportion to the question or tone it was asked in. My friend with me worried he had mental problems and almost called the police. Avoid this hotel at all costs.\n\nReview 3:\nThe hotel had no availability for the dates we wanted so they offered us an apartment. I asked what it was like and was told it was decorated like the hotel's rooms and to take a look in the gallery. There was no photo showing how different the apartment was. It turned out to be a horrible dingy room with a dreadful too narrow bathroom and dirty extra blankets. in a street covered with graffitti. In the morning we asked if there was a room available in the hotel instead. They offered us a different apartment. It was better but still nothing like the hotel and far too expensive for what it was. We spent a day and a half of our precious holiday looking for another hotel. Fortunately we found a lovely hotel nearby with a lovely courtyard and at a cheaper rate! We then had a fascinating time in Rome but were sad to have missed so much holiday time worrying about finding a decent place to stay.\n\nReview 4:\nMy husband and I spent 5 days here over Thanksgiving 2011. It was a perfect location to see all the sights. We could walk to most everything we wanted to see. The rooms are beautiful and ours (with a balcony on the 6th floor) had a wonderful view of Rome's rooftops and St. Peter's Basilica. The breakfast in the basement is terrific, the front desk very helpful and the views from the roof top terrace the best! The biggest treat was watching the market change to nightlife each day and back again.\n\nReview 5:\nIf you go to Rome - stay there! It is small, nice, very good staff and the balcony on the roof was the best part. From there you can see the center of the town. The price - not cheap but the quality made it acceptable. Campo di Fiori is close by. And may of the other sights in Rome are not far away.\n\nReview 6:\nMy husband and I just spent 6 wonderful nights here and highly recommend this hotel. The staff was very accommodating, especially Gabrielle, and were always available to help us with dinner reservations, great places to shop and booking tours. The location is just perfect - near great restaurants, major sights, stores, and within walking distance of most of the major attractions. The rooftop terrace is beautiful and quite romantic. Our room was a bit on the small side but had a nice bathroom -besides how much time do you spend in your hotel room when you are in Rome! Even though this is a busy area, our room was very quiet and we never heard any noise from the Campo nearby. It is nice to be able to walk outside and have the great marketplace right outside your door! We would return to Hotel Campo De' Fiori next time we plan on visiting Rome. It is a gem in the center of the city!\n\nReview 7:\nAfter our port intensive Med cruise it was a relief to have such a haven as this hotel to unwind for three nights. We loved our top floor room with it's own terrace and the access to the fabulous large rooftop terrace was right outside our door. The terrace was not only a great 360 degree view of the historic area of Rome but it was such a great social place to join others over wine in the hours leading up to sunset. Magic. The staff is so helpful and made us feel so welcome there. Highly recommend this boutique hotel.\n\nReview 8:\nJust back from a long weekend in Rome and stayed in one of the Hotels Apartments - only a short distance away from the Hotel. We had picked the attic apartment so knew it was going to be up four flights of stairs. The climb was worth it as the apartment was lovely. A lot bigger than i expected and very light and airy. Great kitchen and Bathroom too. Only steps away from the market and the bakery was on the corner of the street - well worth buying your bread from their fresh in the morning. The fact we could also use the hotel roof terrace was a bonus too as this was a wonderful surprise - the views over to the Vatican were wonderful Can only agree with everyone else on the staff - very helpful when we arrived, showing us the directions on the map, taking us to our apartment, keeping our bags and letting us use the roof terrace on the sunday afternoon after we had checked out. Perfect location to be able to walk everywhere. I would thoroughly recommend this hotel and apartments to anyone. Linda\n\nReview 9:\nWe stayed in Hotel Campo De' Fiori in November, 2007. We loved the location and the friendly staff. The rooms were reasonably priced and had a great view from the terrace. Breakfast was included daily. The rooms had modern conveniences yet the hotel had a very quaint feel. I highly recommend this hotel and this area for your next visit to Rome!\n\nReview 10:\nAttracted by the website we chose Campo de Fiori hotel for our 5 days stay in Rome. As we came with our 2 kids they offered us an appartment next to the hotel. As we learned very soon, the appartment had little to do with the rest of the hotel. Even on a sunny day it was so dark that you needed all electric lights switched on. But the worst was the noise. Just outside are two popular bars where people were hanging out every night until very late. Even through the closed windows you could hear every word spoken. Difficult to sleep! The service was rather cold, not cordial like in the many other places where we had been staying in Italy. Also, we had ordered an Italian-speaking private tour guide in order to visit Caracalla bathes and Catacombs. Instead we got an English guide who wanted to show us the Colosseum... All in all not a positive experience.\n\nReview 11:\nWe've spent a beautiful long week-end at the hotel and had an absolutely perfect team who helped us in any case. If you're visiting Rome with little kids, the hotel is a great spot to stay, although the rooms are not huge (but very clean). You can start your day with a rich breakfast which is far beyond the poor Italian average, get the right informations from the excellent crew to avoid the classical ripoffs, and then off you go: All the sights are in walking distance with a stroller, and relaxing on the terrace after a long day is just outstanding. The hotel provides a taxi service to FCO with additional children seats (fixed price, child's seat included) and a perfect baby bed in the hotel room (additional price). Even the still mineral water is suitable for baby needs (\"acqua oligominerale\"). If your baby could choose: go for it!\n\nReview 12:\nWhat gem of a hotel. The staff went out of their way to help us with dinner suggestions, reservations, tour guides etc. Can't say enough about this boutique hotel and its staff. If I say too much it will get booked and I may never get back in. Enough said!\n\nReview 13:\nGreat service lovely reception team and breakfast was beautiful and lovely lady who waas serving at this time. We stayed three nights on our first part of our trip then three weeks later decided to leave where we were and headed \"home to Rome\" that was how we felt about Hotel Camo di Fiori and Rome as a city. Highly recommend this boutique hotel which is so comfortable and centrally located. Thanks for having us we didn't mind paying the account :):)\n\nReview 14:\nWe booked a twin room just for one night. Most of all we expected to be confortable and nicely treated. We made the reservation directly whit the hotel but when we arrived they had an overbooking. They give us a room with just a bed and a toilett as all services but they made us a big discount: 10 euros from the price of the \"apartment\" (an old, small room, unconfortable bed, cold with just one jurassic heater). On the top of it, they were rude and reluctant to give us the voucher for the breakfast. DO NOT GO, for sure you deserve a better stay in Rome!!! !\n\nReview 15:\nWe stayed here for 5 days in early May, I had chosen the hotel based on tripadvisor reccomendations, not something I have done before so was slightly nervous. However prior to our arrival I had contacted the hotel on several occasions with various requests. Each time I received a prompt, helpful and friendly response, which eased any concerns I may have had. On arrival we were greeted by the lovely Valentina, who along with all the staff made us feel pampered throughout our stay. The hotel itself is beautifuly appointed both public areas and the rooms, with the pretty roof garden as a bonus. Location is excellent for all the main tourist sites and was also close enough for us to walk acroos the river to Trastevre most evenings. I would struggle to fault this hotel on anything.\n\nReview 16:\nWonderful small hotel in the perfect locaion to walk to the Vatican and ancient Roman ruins. The staff was very friendly and helpful and the room was quite nice with a breakfast included. We will definitely stay here again.\n\nReview 17:\nCampo de Fiori is a real find!!!! The rooms are very comfortably and elegant and we had a romantic stay! The location is excellent and in the evening feels like returning home. The staff is great, Valentina, Guido, Matteo, Angelo and Barbara are warm and welcoming and suggested us nice restaurants and sighseeing tours. WE WILL COME BACK!\n\nReview 18:\nWelcoming, friendly and efficient staff, lovely room with well appointed bathroom and perfectly located for sight-seeing in Rome. What more could you ask for? We thoroughly enjoyed our four day stay at this hotel.\n\nReview 19:\nHotel Campo de Fiori is a charming boutique hotel with an outstanding location in the center of Rome. The hotel has a traditional Old Italy style, but everything is updated and modern. Great bathrooms, breakfast includes eggs, and a helpful staff. The view from the rooftop is amazing, with comfortable furniture, to make a pleasant place to relax. The entire hotel is super clean. Thanks to the staff for their help and suggestions, especially Valentina, who helped us get our IPad connected to their free wifi.\n\nReview 20:\ngreat location, very clean and friendly staff, specially mateo and olga. breakfast is very good. beautiful view from the terrace overlooking the city. would stay here again when in rome again next time. walking distance to all major sights.\n\nReview 21:\nThis hotel was the best part of our vacation! Clean, modern, with responsive staff, the hotel was fantastic. It is centrally located to all the best sites of Rome: Trevi, Colosseum, Imperiali, Campidoglio, Navona, Pantheon, Archs of Constantine, Giano and Tito, the Mouth of Truth at Saint Maria's, Piazza Garibaldi, Spanish Steps, Villa Medici, Piazza del Popolo and Castle Sant Angelo. We walked everywhere, and were never more than 15 minutes from some amazing, incredible site. Loved the hotel, loved the city. The hotel's patio rooftop provides a stunning view of Rome, and watching the sun set and the lights come up over Saint Peter's is worth the trip to Rome and a stay in this hotel. When we needed help, the staff called a cab, provided bus schedules, and made reservations at restaurants and two museums. Cafes and restaurants, sidewalk performers (singing, music, mime, dancing, juggling) are litterally 15 feet from the hotel's front door. It was the best hotel experience in 5 weeks and 6 countries. We'll definitely book this hotel next time we're in Rome.\n\nReview 22:\nThe hotel was very nice. the staff was very nice too and informative about things to do and places to eat. the hotel was in the middle of alot of piazzas and restaraunts. one thing i liked about the room it has music on demand for free on the tv. the roof top is a good relaxing place to overlook all of rome.\n\nReview 23:\nI stayed with my girlfriend at this hotel for a week. We were given a red romantic room with a brand new bathroom. Wifi was available in the room as well as in the lobby. Although we had been told that Campo de fiori square get's busy in the night we slept without any noise. Staff was friendly and helpful. At the check in they advised us to make a guided tour to the Vatican, and it was really useful. We enjoyed a bottle of wine on the terrace at the rooftop with a breathtaking view. Colosseum, Trevi and Spanish Steps are walking distance of 20 minutes. We will definately reccommend it.\n\nReview 24:\nMy daughter was living in Arricia attending college, so I came out for my 3rd visit to Rome. This was by far the best for many reasons! This place has the best location as you can see from all the other reviews. Paulo and Emanuelle were such good hosts and the nicest people! Both my daughter and I loved the rooms. They were clean and very Italian! It was great to be able to get fresh fruit and veggies every day. Paulo even took us for a ride on his scooter through Rome for an official guided tour. When we come back and we will, we will stay at Hotel Campo De 'Fiori.\n\nReview 25:\nWe came in mid-February for sunshine, good food, fine Italian service and found all of it. Forty minutes from Fiumicino by car, the hotel provided a fine visual impact, colours, decor and furniture pulling us in at every turn. The Room we had on the top floor had been chosen by us as it had a balcony and a view across the city. Small but perfectly equipped, and very clean indeed. The bathroom was a delight, surprisingly spacious and very elegant. The buffet breakfast was adequate in all respects with plenty of choice and the staff simply could not have been more helpful. Where else but in Rome would the proprietor have led two shattered guests out to show them his favourite local restaurant on the evening of their arrival? Taking everything into account, this was probably the most pleasant Italian \"city centre\" hotel we have stayed in, and we have been visiting Italy regularly every year since 1980.\n\nReview 26:\nOpening the windows in the evening to the sounds of music and nightlife was magical. The roof terrace was the perfect place to enjoy wine and appetizers from the corner deli. We fell in love with this very special hotel and location in Rome. Rooms were exquisite, location ideal and service warm and accommodating.\n\nReview 27:\nI cannot say enough good things about the staff at this hotel. They are outgoing, attentive to guests needs and always cheerful and willing go the extra mile to make our vacation in Rome perfect. The hotel has a great central location in Rome with easy walking to all the great sites as well as shopping. I highly recommend this hotel to anyone wanting a good experience in Rome.\n\nReview 28:\nWe loved this hotel's decor and location. It was great, there is an awesome farmers market everyday in the square right next to it. The location is unbeatable, 5 mins walking from most of the best attractions in Rome. The rooms were a bit pricey given the size of them but you are paying for the experience and location. Hotel staff is very nice and friendly (Oliver, Andrew, Gabrielle). They gave us great recommendations, one was for a personal Vatican tour that was unbelievable, which made our entire Rome trip (and no I'm not religious nor into art).\n\nReview 29:\nmy wife and me had a very pleasant stay at hotel campo fiori. it is situated very central. within a 15 min walk you can reach almost all touristic attractivities of rome. our room was not that big, but we did not care, we liked it a lot. very romantic, with a top level bathoom. the staff of the hotel is vigilant, pacient and extraordinary helpful. they recommended us brilliant restaurants very close and off the touristic tracks: just to mention two of them: roscioli (famous for stinky cheese and prosciutto ...delicatesses, noodles and outstandig wine accompaniement very italian!) or il san lorenzo (very delicious fish from the island of ponza, little expensive but top top top!) .... when we come back to rome, we will book this hotel again for sure. tip: saving money by online bookin ;-) greetings to the stuff, n+h nowak PS they offer a pick up service from the airport (you cant get quicker to the city ...!)\n\nReview 30:\nI would so recommend this hotel for the location, the accomodations, the friendliness of the staff and the amazing roof garden. I thank Travel Advisors for sending us in the right direction in the first place\n\nReview 31:\nWe were very impressed with the welcome and were blown away with the room, first class, very quiet (we slept in the first morning as it was so dark and quiet and the bed was so comfortable). Very nice bathroom. The highlight of the hotelthough is the rooftop terrace which provides a great view of the city, the piazza beside the hotel, and a great place to relax, have a drink and chat to fellow guests. Central location is a real bonus as it is an easy walk around the main sights of Rome. For the quality of the hotel, great service and central location this hotel is a real gem and great value.It doesn't matter there is no restaurant or bar as there are plenty right outside.\n\nReview 32:\nI just returned from a 5 day stay at this hotel. I am a classical orchestra conductor (Albany (NY) Symphony, London Philharmonia, Bulgarian National...) Upon entering this story book hotel I was struck by the fact that classical music was playing in all the common spaces. I knew that someone here knew what they were doing, techno music would have distracted from what the ambience reflected, and what the feeling and caring the hotel wanted to give its guests. A beautiful experience in the hotel which is surrounded by the Piazza that by day is a Flower Market and after Siesta is transformed into a very Romantic hideaway with wonderful restaurants and Italian music. Accross the street is the famous Piazza Navona. The rooms on the top floor have balconies that overlook Rome - also a roof deck to indulge in Prosecco all night - very special. I would never stay anywhere else in Rome.\n\nReview 33:\nWe just returned yesterday and had 3 wonderful days at Hotel Campo de' Fiori....we stayed in Room 602, a beautiful room with private terrace. The view from the Rooftop terrace is amazing and the antique decor in the rooms make this a very special stay. The staff was so friendly and helpful. We had 3 tours arranged by the hotel and I can't speak highly enough about what a special experience that was....our group of 4 were met at the hotel by Luciana the private tour guide and our reservations etc were all set for a 3 hour tour of the Vatican....it would have been so overwhelming without her guiding us. The area is fantastic and the hotel's recommendations for dining are great....we just loved this location and the hospitality....I must have looked at over 200 hotels in Rome and there is no doubt in my mind this hotel was THE BEST CHOICE!! !\n\nReview 34:\nMy wife and I have just returned from a 7 night stay in Rome and Campo was a perfect choice. Friendly staff and cosy feel is just what we like. Rooms are small but excellently furnished. Very clean too - the maid was excellent. Breakfast is typical buffet style, with meats/cheese/scrambled eggs/cereals and so on. All ver tasty. Location was perfects and we were able to walk everywhere we needed to. We booked a top floor room with a private terrace (602) and was perfect! If we return to Rome this is where we would stay. This is a beautiful small hotel - strongly recommended!\n\nReview 35:\nVery nice location. Very kind staff members, always ready to help, The room was nicely decorated, with style, very clean. We stayed on the sixth floor enjoying a small balcony where we could relax, read, have a drink and watch the sunset. On the rooftop there is a quite large terrasse on different levels offering different views (360\u00b0) of Rome. Even if located in a quite busy area, the ambiance was very quite and relaxing. Many nice restaurants in the area and all main sites to visit within walking distances. Breakfast room is located in the basement. We would have preferred on the rooftop like in many hotels in Rome but it was ok, nice decoration, Italian way, nice light music and finally the most important was a simple but nice buffet. (Only cold dishes). The only \"-\" comment we would make concerns the supply of soap/shampoo in the bathroom which are quite (too) limited.\n\nReview 36:\nMy husband and I stayed here for the last 2 nights of our honeymoon, and it was wonderful. This was the perfect end to our honeymoon. We had a top floor room with an amazing view of the city. The bed was so comfortable, the bathroom was great, the staff was super helpful, and the breakfast was very good. All in all this was the best hotel we stayed at during our 3 weeks in Italy.\n\nReview 37:\nGreat central location, convenient for sightseeing, shopping and dining. Stayed in one of the hotels spacious apartments with a full kitchen which came in handy for morning coffee, etc. Our apartment was on the 3rd floor so lots of stairs to walk up which will get you in training for the Cupola at the Vatican!!. We enjoyed the views of the city from the roof garden of the main hotel, its very romantic at night to take a bottle of wine up there and relax. The square below has good restaurants, street performers come and go during the evening and there is a market there during the day.\n\nReview 38:\nWhat this hotel lacks in its room quality it makes up for in superb service and fabulous location. Our family with two pre teen children stayed in one of the hotels off-site apartments. The bathroom was roomy, clean and serviced each day. The bed quality and linens were only average, but extra pillows and blankets were at the ready. Lighting was a small issue in the main living/kitchen area. Just out the door of the apartment was a forno for morning brioche & pizza and the daily food/gift market in Campo de'Fiori piazza offered many fruit options for the kids as well. The location of the hotel/apartment cannot be beat. 10 min walk to Pantheon, Spanish Steps. 15 to Colosseum. Plus, steps from fantastic coffee and restaurants. Lastly the hotel service and warmth was a true find. Great food/coffee recommendations, plus excellent partnership with a tour company. Our tours of both the Vatican and the Colosseum were highlights of the trip for the whole family. NOTE: The area around Campo De'Fiori is buzzing at night...late into the night. If you can handle that all will be perfect because of location and service.\n\nReview 39:\nA lovely hotel in a fantastic position we managed to walk to all the attractions easily. The roof terrace is lovely with great views. The room although compact was superb in decor, very comfortable, quiet at night and very clean. (we did have a room with its own balcony which was great). The staff could not have been more friendly or helpfull, excellent in every way, helping us around the city, to and fro from the airport (excellent shuttle service arranged for us). and always welcoming. Extra bonus three excellent retaurants within two minutes walk. The La taverna del Ghetto, and the Brazia both in the same street the Via Portico d' Ottavia + the Osteria ar Galletto in the Piazza Farnese, but make a reservation or go early.\n\nReview 40:\nWe picked this hotel mainly for it's location and found that we had booked into a real gem. The location was indeed very good - easy to walk to all the main attractions and an easy bus journey to the main line station. We took the limo service offered by the hotal to get from the airport and it was a very easy, hassle free option. The adjacent square, the Campo de' Fiori has a fantastic market running every day - we even brought some pizza herb mixtures home with us! The breakfast each day set us up for the whole day - a nice change from many hotels. The room was very comfortable and had a brand new en-suite - again a real surprise. But the main delight was that the staff, particulary on reception, were just great. They could not do enough for us. They guided us to some great restaurants - nothing mega- expensive but some great food. So a great experience all round! !\n\nReview 41:\nWe were delighted with the Campo De'Fiori hotel. The room we had (402) was nicely decorated and more spacious than expected.The bed was extremely comfortable and there was plenty of storage space. Thoughtful extras were bottles of water in the (otherwise empty) fridge and a bottle opener (they actually want you to bring in your own wine to enjoy on the roof terrace). There is also a little terrace in front of the hotel if you don't have a head for heights. The breakfast room was a charming place to start the day. We particularly liked the fact that the tables were beautifully set and the soft background Mahler. Not sure where all the other guests were as it was never very busy (not complaining - this was a bonus!). As everyone has noted - the staff are lovely and really help to make you feel very well looked after.\n\nReview 42:\nWe stayed four days, the rooms are quiet, clean with bathrooms of good quality. The continental breakfast was adequate and was included in the room rate which was very reasonable for Rome. The hotel position on the Campo de Fiori is great with bars and restaurants near by and the nightlife in this area is fun. The hotel is well positioned within walking distance of the Vatican, Colosseum, River and bus services for the City and main railway station. The staff were very friendly, helpful and spoke excellent English\n\nReview 43:\nVery well located by the Campo de Fiori, hence pretty much everything you might want to visit in Rome, this hotel is surprisingly charming. The roof top is simply beautiful, and it provides a very nice view over the city. Rooms are on the small side, yet they are well designed and arranged, so that they feel fairly comfortable. Breakfast is above the average for Italy - but then again, don't expect miracles there. The staff is surprisingly friendly and helpful, and they are perfectly fluent in more than one language for the most part. I would recommend it for a romantic and/or family stay in Rome, knowing the price isn't a total rip off on top of everything else.\n\nReview 44:\nThe location is fabulous, within walking distance of all the major sites. Rooms are small, but standard for Europe. We stayed on the top floor with a balcony, but it wasn't necessary as the roof top garden is a great place to sit and have coffee in the morning or a glass of wine in the evening. The staff was wonderful and the guides they booked for us were very good.\n\nReview 45:\nWe really enjoyed our stay at this hotel. Staff is really great and goes out of their way to accommodate. Great location, good breakfast, and nice, clean rooms. Rooms are a tad on the small side, but ample enough for your needs with modern bathrooms. Only issue we had was with some loud patrons utilizing the upstairs terrace and literally screaming in the halls. It was past 2 am and we had an early tour. We're on the 6th floor, close to the terrace entrance. Can also be a little loud in the morning when they clean, so if you're a late sleeper bring earplugs or request a room away from elevator below floor 5. Really outside of the isolated incidents the noise is tolerable. Terrace has great views of the city, nice seating area for drinks and lounging.\n\nReview 46:\nGreat place to stay. Lovely rooms with nice showers, good breakfast, perfect staff and very helpful with excellent dinner recommendations... The Library - small restaurant filled with wine bottles.. and of course walk across the bridge to the other side Traverse.. visit the Basilica and enjoy its splendor as well as its music.. Highly recommend this it is a little off the tourist path.\n\nReview 47:\nIncredibly professional, capable, hospitable, courteous staff, especially Adam at the fron desk, who really helped us with a tour reservation. Fantastic room, awesome rooftop terrace with views in every direction. Steps away from the Campo de Fiori square, where there is a great open air market 6 days a week. This is a great hotel.\n\nReview 48:\nHotel Campo de' Fiori is such a lovely, calm oasis with the most helpful and cheerful staff. Our room was beautiful, peaceful and had everything we needed. We have stayed in 5* hotels but this one is best. It is an excellent and dreamful hotel in a very strategic and marvelous position : in the center of Rome, just few steps from Campo de' Fiori, Pantheon or Navona square... Finally, and most importantly, I cannot even express how fantastic the hotel staff was-- to arrange for a car to pick us up and take us to the airport, to help to organize our trip to Sorrento. You can stop your relentless search for the perfect Hotel in Rome right now. This is the one. Serge\n\nReview 49:\nThe Hotel Campo de Fiori in Rome is a small ,well run hotel in the old section of Rome. Considering the location, it is remarkably quiet with small rooms that are well maintained by the excellent staff. Features include a free breakfast, room safe, refrigerator and a roof deck that in the evening offers a spectacular view of the lit Rome skyline. Contrary to the writeup in Fodor's , we found the staff to be extremely helpful. If you fly into Rome, we recommend getting the hotel to send a car to avoid getting ripped off by cab drivers. You could end saving money and stress. Book early because they fill up well in advance. Finally, the matresses were excellent. ( This was a re-posting of an earlier review to remove typos.)\n\nReview 50:\nThe final leg of our journey beginning in Nice, France was a night spent at Hotel Campo de Fiori. We had been on a cruise along the coast of Italy on a luxury ship. But we longed for the charm, romance, chaos, and wonderful food of Rome. We arrived early, and our room was ready! This meant we could safely store our bags and head out into the city for some AM sightseeing (everything is in easy walking distance.) We had time to sightsee, have a cafe lunch, and return to our room for siesta before heading out again for late afternoon walking and sightseeing and dinner in the Jewish Ghetto. We strolled back to the hotel in time to join the parties in the nearby piazza. The roof deck is outstanding. The hotel's Italian styling and design feature charming accents everywhere. Our room was small, but romantic. The hotel staff was helpful and friendly. Not sure if there's AC - but it would be hot during the summer if there isn't. The next morning the piazza was alive with market set ups. Truly a Roman experience!\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31534, "query_start_index": 31536, "query_end_index": 31536, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "90%", "inner_docs_start_indices": [176, 605, 1439, 2353, 2864, 3176, 4080, 4616, 5636, 5994, 6869, 7727, 7996, 8463, 9039, 9839, 10075, 10427, 10653, 11178, 11431, 12516, 12838, 13443, 14028, 14953, 15280, 15672, 16240, 17173, 17394, 18087, 18990, 19854, 20447, 21345, 21740, 22343, 23480, 24227, 25120, 25959, 26491, 27175, 27557, 28330, 28731, 29077, 29761, 30504]}
{"id": "203148", "pid": "203148", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nGreat staff. Francesco at reception is just a service professional. Anyone wanting to book for a stay should not hesitate!\n\nReview 2:\nRegular hotel, good service, nice but small rooms.Take care: it's a noisy street , a hot city and dispite its web site advise that the rooms are provided of \"Indiviadually controlled air condicioned\" they don't have air condioner in the rooms at all but only heating.\n\nReview 3:\nI found Intercontinental De La Ville a very diappointing property. Its a typical 3 Star property with a 5 Star Name. Location is good however the ambience around the Hotel is not that appealing. Maintainence is poor and make sure to flex your muscles before booking this place because on most occassion you will not find concierge services. Restaurant is awful especially for people comming from East or those who prefers Arabic / Asian food. Hotel lack privacy. The neighbourhood around the Hotel have a clean view into the intercontinental rooms Overall i would never want to return back to this Hotel\n\nReview 4:\nHave just returned from a 2 night stay at this hotel and had an excellent time, could not fault the attention and service from the staff. We used our ambassador free night and got a room upgrade to a suite with an excellent view - the night we paid for was pricey but balanced over the 2 nights we stayed gave good value. All in all an excellent choice ideally located at the top of the Spanish steps with a metro station close by and all major sites within walking distance. Our second day had poor weather but this did not spoil our trip we just borrowed an umberella from the concierge and ventured out in the rain We hope to return and would not hesitate to use this hotel again\n\nReview 5:\nSmall, cramped overpriced rooms. In a single room, you get enough room to either put your suitcase on the table or on the bed. If you put the suitcase on the floor (there being no such luxury as a stand for the suitcase) you don't have adequate space to walk to the door... Pathetic service. The \"included\" breakfast was a joke... Extremely over-priced food. The View is beautiful but the view doesn't fill your stomach or give you a good night's sleep.\n\nReview 6:\nit is not 5 star hotel -deffenatly. we got our room after 2 hours waiting, we booked junior suite with terrace with rome view, but we got junior suite with court yard view. (you see windows of other rooms and a restoraunt ). the size of junior suite is like regular small double room in other hotels-very small. in our mini bar we found leftovers of cheese and salamy from the previous guests. on the terrace there were dirty glasses. there was bad smell of canalization from the bathroom.the staff was unhelpfull. we were very uppset. we will never stay there again.\n\nReview 7:\nThis is the least comfortable place I've ever stayed and I'm a college student, so I've stayed at some sketchy places. I literally had to check and make sure that we actually had a matress and weren't sleeping on box springs. I requested a mattress pad which I never recieved. I've never had so many sleepless nights. Seriously, stay somewhere else so you're not tired while visiting Rome. The location is awesome, but it's so far from being worth it. I read all the other reviews and thought that people must be picky or something because I've never been at a bad IC hotel. But there is and it's in Rome. Whatever you do, don't book it! Read some more reviews and listen to them. They all same the same thing! I should have listened to them.\n\nReview 8:\nWe stayed here free thanks to a Holiday Inn \"stay two nights anywhere, get a free room anywhere\" promotion ... Not too bad of a deal trading two nights at a Hotel Indigo in Atlanta for a free night in Rome ... We were staying at mid-range hotels on the rest of our trip through Europe and so were not expecting a 5-star experience here, which some others have complained about in their reviews. This hotel is located very close to the Spanish Steps Metro station, which makes traveling through the city very convenient. Also within easy walking distance to the Trevi Fountain, a bit further to the Pantheon but still not a bad walk. Of all the hotels we stayed at in Europe, this was the most \"American,\" for better or worse. The towels were a little thicker, the bed a little more comfortable, plastic key cards rather than real keys, solid furniture, etc. Lacked a little 'charm' but certainly a solid, comfortable room, with a little balcony overlooking a courtyard. Only knock against this hotel is that once inside its doors, you could be anywhere.\n\nReview 9:\nSo, we all know that traveling in Europe we need to knock off at least a star compared to their North American counterparts. Well, this hotel is no different. A three star failing hotel, way past its heyday is the best way to describe this place. The first room on the 7th floor was so tiny I demanded a new room, which was finally granted after hours arguing with their less than polite manager, Pico. My new room was also tiny, but had a nice outdoor area. The staff was cold and unhelpful, other than one nice young man at the concierge desk and one lovely young woman who delivered items from housekeeping. You can do way better than the overpriced Intercontinental in Rome if you look hard enough. The place also had a strange smell to it which eventually I became accostomed to. The location was quite good although the entrance to the hotel is rather bizarre as there is barely any room to exit the taxi on a little strip of sidewalk. Overall, I felt ripped off at this overpriced, unfriendly hotel with tiny rooms.\n\nReview 10:\nMy husband and I spent 2 nights here during our honeymoon. We read lots of reviews (good and bad) and decided that you really can't go wrong staying at an Intercontinental - we were wrong! Location is ok, but hotel is in desperate need of a renovation. We were there in November and the room was extremely hot, so I can imagine how uncomfortable it would be during summer! We even opened the balcony doors to let in cool air but it is incredibly loud outside! Service was ok, but the room was really disappointing (old, cramped, shabby, dark, etc.). They even \"upgraded\" us from a double to a triple room, and it was tiny! Please don't waste your money - totally not worth it. Take your chances and stay at some of the smaller boutique hotels...you'll get more for your money.\n\nReview 11:\nVery tired hotel but in a superb location. It is in dire need of refurbishment throughout. The rooms are small and the ones facing the street are very dark and extremely noisy despite the double glazing! You could not swing a cat in the bathroom - very awkward design and mould on the walls. No room to put your toiletries. The staff were unbeleivably stuck up and very unhelpful unless you keep tipping them. If you dont tip - then dont expect service! Arrogant faces and not a single member of staff smiled!! Definitely would not recommend and not worth the money. Watch the breakfast tariff - if you have fruit, you will be charged 12 euros per person! !\n\nReview 12:\nWas in Rome with my wife on 17-11-2010 for 4 days to celebrate our 10 years wedding anniversary, and stayed in this hotel on our Priority Club points. Loved the location, on top of the Spanish Steps, where you get within minutes walking to all the great shops you can dream of for your medium to up scale shopping. The reception staff is top class (except when you get the trainees), and the concierge service very helpfull. All premises are very clean, although a bit old, which is especially seen in the bathroom (although it is still very decent). Some rooms are also very small so be carefull to ask for a larger room if possible. Buffet Breakfast looks gorgeous, although expensive (35 EUR). Didn't try the food though. All in all a very good experience I would repeat.\n\nReview 13:\nThis hotel is in a great location by the Spanish Steps and is quiet. We are members of the Ambassador through Intercontinenal Hotels. We had a free weekend voucher, which they would not let us use and the staff (other than the young man at the front desk) were rude and unhelpful. The air conditioner in our room was not working and it was hot in Rome during our stay. The young woman at the front desk merely shrugged her shoulders and said \"oh well\". Finally another woman helped us and they sent a very nice man who attempted to fix the air. They gave us two fans for our room. However for the price we paid for our room, this was unacceptable. It is a nice hotel, clean with a good location, however, the uncooperative staff makes a stay here unpleasant and because of that, I would not recommend this hotel nor would I stay there again when in Rome.\n\nReview 14:\nWe stayed for a snowy weekend in Rome, just before Valentines. The Hotel was very busy due to the Rugby and the snow was causing delays, but the staff were still helpful and friendly despite the added stress. The rooms were small but comfortable, although the room did get very warm in the night. The Laundry service stained two of my boyfriends shirts which he needed that week for work, but they were quick to offer to resolve the situation - although it ended up taking 5 more days until we heard from them and they had sorted the stains. Location is great for exploring Rome. Would recommend to friends.\n\nReview 15:\nFirst of all, this hotel is a real ripoff. NO services what so Evert included, not even as a Priority club Platinum member! Bottle of water was 9 euro, coca cola smallest ever seen 9 euro. INTERNET which one expect to be included in a hotel that flamma to be five star was 23 euro! But worst of all, the last might we called for a wake-up call at 7:20. NO wake-up call was made and we oversleept with missed meetings and a bad start of the day. The frontdesk confirmed, after a while that the hotel did recieved over quest and that they forgot. The only thing they did was to give a lame excuse and a promise that the supervisor syltor take care of this and come back with some kind of \"compensation\" as soon as she arrived the very same day. Since then we have heats NOTHING! This is unacceptable for a five star hotel! They caused us a LOT of problem and did not give a damm about it, shamefully bad!\n\nReview 16:\nWe had 2 nights in the penthouse here. The room looked great. However, the hotel is old and creaky. We heard the elevators moving constantly. The 360 degree view of Rome more than made up for it. The staff was nice, but didn't really go out of their way to make us feel welcome. It's a great value atop the Spanish Steps and a few blocks from the Trevi Fountains. I'd stay here again.\n\nReview 17:\nStayed there as I had a two-for one-night voucher from Inter.Continental to use. Staff does not care about the guests, guestrooms are old and small and would be in a need of a major refurbishment as would the common parts of the hotel. The location, however, is amazing, just a few steps from the Spanish Steps. Go somewhere else if you want service and luxury accomodations.\n\nReview 18:\nStayed here a few weeks ago, expecting a great deal as it's a 5 star hotel. Unfortunately it totally failed to live up to the hype. Our room (standard) was fairly small, and was no nicer than say a Travel Inn/Travel Lodge etc in the UK. The only 'wow' factor was a (VERY) small balcony out of the front where you could look out on the (VERY) busy street with a reasonable view of the Spanish Steps further along. There were no tea or coffee facilities or anything. We couldn't afford to enjoy the rooftop terrace (approx 20 Euros for a cocktail), nor the breakfast (A frankly outrageous 7 Euros for cornflakes!). The hotel itself was clean, and reasonably nice, and some of the staff were very helpful, while others were fairly unfriendly. In summary, the hotel is in a great location but if, like us, you are travelling on a budget and got a room through discounts/promotions etc, it is a real waste of time as the only luxuries (bar terrace/biggest rooms/meals) that the hotel provides come at a heavy price.\n\nReview 19:\nThis is my second stay at this hotel and it did not dissapoint. The location is great well withing reach of the major attractions and some splendid resteraunts. The rooms are clean and the beds very comfortable. Breakfast is wonderful particualary if you have a table in the courtyard. It is a great place to sit and enjoy the extensive breakfast menu. The staff are all very attentive and polite. The concierge booked tours for us and was able to advise us on the most appropriate tours. There is nothing negative I can say about this hotel as it really is lovley.\n\nReview 20:\nLoved the Intercontinental, great location next to the Hassler Hotel at the top of the Spanish Steps. Helpful and pleasant staff who spoke fluent english. Excellent recommendations for dining and for travel around Rome. Nice room, very quiet. Traveled there via the Airport Train to the Termini station and then transferred to the Metro A line for three stops. Very close to the Metro Station. One side note, at the Metro station there is an elevator that can be taken up to the street the Hotel is on. We found out the hard way walking up the Spanish Steps with luggage, oh well, needed the exercise! But the elevator is definitely the way to go. Would definitely recommend!\n\nReview 21:\nStayed for 2 nights 14th Feb 2009. Reception staff very polite and helpful. Room nice, not big but didnt expect so for italy. Small balcony, good size bathroom. Very expensive mini bar e.g. travel plug \u00a36! Dont expect to pay for the use of this. Cocktails \u00a316 each, breakfast \u00a329. Location is excellent - literally at the top of the spanish steps. 3 mins walk from the metro which is easy to use. 1 euro takes you anywhere. Used taxi to restaurant near colesseum 15 euros - 15 min drive. Concierge very helpful.\n\nReview 22:\nThe location of this hotel is perfect - a very short walk from the top of the Spanish Steps, and within walking distance to all major sites. Also, there is a metro station nearby for those sites not within walking distance (such as the Vatican). The staff were very friendly and helpful. The room was nicely appointed and well-kept. I had a single room, which was very small, but not much smaller than other hotels that I have stayed in in Rome. The bathroom was great - well above my experience at other Rome hotels. The breakfast buffet, which was included in the price of our rooms, was excellent. There was a wide variety of foods and the courtyard in which it was served was beautiful. Had we not been anxious to get out into the city, we would have spent more time just relaxing in the courtyard. I would not hesitate to stay at this hotel the next time I am in Rome.\n\nReview 23:\nClassic old time Roman hotel. Very well kept, immaculate rooms and public areas. Staff friendly and helpful. Don't be afraid to use the concierge - extremely good insights and recommendations. Yes, it is at the top of the Spanish Steps, but there is an elevator a few stores to the left of the steps!! Location can't be beat! !\n\nReview 24:\nI booked our hotel through lasminute.com \"Top Secret\" and was disappointed to discover the hotel was the InterContinental, having read several reviews here. However, my reservations were unnecessary. The hotel may not have the typical luxury of a five star, but it is certainly adequate and situated in a fantastic spot. Close to the Spanish Steps and a five minute walk from the metro. Our room, although small had everything we needed, was at the rear of the building and we were woken to the sound of church bells and birds.\n\nReview 25:\nFrom the moment we entered this hotel, the reception was cold, surly and unprofessional. No questions would be answered until a credit card was presented. Disgraceful housekeeping, no replenishment of toiletries, missing robes, unannounced construction, failed promises to correct inadequacies. Overcharged on drinks, feigned and thinly veiled excuses on restaurant service and just generally an overall rude and lazy attitude towards guests. Only one redeeming value was Pino at the concierge desk.\n\nReview 26:\nIf shopping is your thing, then you couldn't ask for a better location. However if you want to do the tourist thing & not up for walking then the can rank is just outside the door. The hotel provided good service. Roof top bar offers great views of Rome & live entertainment. Service was good and rooms well maintained. Balcony was a nice to have however offered no view.\n\nReview 27:\nWe really enjoyed this hotel. We got in late due to some delays and missing luggage, but there were still staff members available to help us. The man checking us in was a bit stuffy, but everyone else was very nice and the concierge checked on our missing luggage for us many times. We booked a \"grand deluxe with balcony\" through Orbitz. The room was not large, but that is expected in Europe. The bathroom was a nice size though and the view from our balcony was very nice. I fretted a lot over this hotel before leaving because of the mixed reviews and found it to be a lot of worrying for nothing. Breakfast was not included with our room and so I don't know what the restaurant or breakfast was like, but the courtyard surrounding the dining area was beautiful and the views from the second floor terrace were great! I would recommend this hotel!\n\nReview 28:\nWe stayed in hotels in Venice, Florence and Rome and found this hotel to be the worst hotel in which we have ever stayed! They nickel and dime you on everything! The \"business center\" charges $5 Euros for 15 minutes on their 1 computer; $8.50 for a Coke in your mini bar and $25 Euros for coffee and rolls for breakfast. I made 2 fifteen minute phone calls from my room phone to a Rome cell phone and they charged over $100 Euros!! Avoid this hotel like the plague! !\n\nReview 29:\nI have stayed many, many times at this wonderful hotel. On this trip, I was all alone, and the staff took such good care of me!!! From the moment of arrival, everything was just perfect. The front desk staff, the concierge staff, the dining staff, the housekeeping staff all receive highest stars from me. Mr. Giacomo Pica, duty manager, is always mindful of past guests, and sees to every minute detail to make our stays the very best. The new cafe in the lobby is exquisite and the food was fantastic. The new internet room is also a bonus, as well as being able to access it in my beautiful room. Thank you to all the staff for making my trip to Rome another memorable experience. I will be back in May!!! and ONLY at the InterContinental de la Ville!!!! !\n\nReview 30:\nStayed at the Intercontinental for 10 days during yet another Italian holiday and found the hotel to be outstanding. The courtyard bar is the perfect place to start the evening with a gin and tonic or two and found Antonio the waiter to be the most attentive we have ever come across and have stayed in some pretty fab hotels around the globe...so good we tipped him 50 euros on the last night as he made our stay so unforgetable. Located on top of the Spanish steps we couldn't have been anywhere better to wander during the day. Only two down side...room's aren't huge (although certainly not small by any means!) and a good 15 minutes walk to Pantheon Square/Piazza Narvona for the evenings but with the balmy summer nights it was a pleasure strolling back to the hotel at dinner. Only had breakfast once and to be honest for the price you can pick up some pastries and coffee 2 minutes away for about a 10th of the price. I would definately recommend this hotel for those looking for old school Italian glamour and a great location....worth every penny!\n\nReview 31:\nI am really a huge fan of intercontinental hotels but this one was a dissapointment.Our room was so tiny that we fell on each other.We even could not open our laggage properly.The bed was small for double bed and old.Generally the hotel needs to be renovated asap.If you are interested in staying in a hotel which is on a good location in Rome stay in this rabbit hole because it is by the spanish steps.Everything else is poor.\n\nReview 32:\nWe stayed in this hotel three times because we had some free nights on our PriorityClub account. Each time we paid for 2 nights in Junior Suite and took one night for free in a Standard room. 2 times the hotel management upgraded our free night to Junior Suite and so all three nights each time we stayed in JS. Both rooms 641 and 839 were great to stay in Rome, mainly because of their georgeous terraces. It's one of our best experiences in Rome. On the third time they had no opportunity to upgrade our free night and so we stayed one day ina Standard room before moving to our favorite room 641. Standard room is too tiny and I would never stay in such a room. Another problem is that many of these tiny Standards overlook Via Sistina - one of the busiest and noisiest streets in Rome. I guess I could never sleep there.\n\nReview 33:\nFound ourselves at the top of the Spanish Steps with a great room and great personal service.\n\nReview 34:\nFabulous hotel! My sister and I stayed here over New Year's 2006. The staff was extremely helpful and courteous! The concierge suggested some wonderful restaurants and made reservations at the museums for us. The breakfast was fantastic! Great location! We walked pretty much everywhere. It it close to several metro stops as well. I have absolutely no complaints about this hotel. I would definitely stay there again!\n\nReview 35:\nSmall smelly rooms, was woken up every morning by the building work being done to the terrace. Room didn't even have tea/ coffee making facilities or an iron. Our room key was deactivated twice so after a long day sightseeing we had to keep going to see the unfriendly reception staff who didn't even apologise. Internet access is 23 euros for 24 hours and a bottle of water from the minibar was 9 euros. I don't mind paying for quality but this place was a ripoff. Hotel is in a great location but that's about it. This hotel does not deserve its 5 star rating, I've had better service at Holiday Inns (who give you free internet!)\n\nReview 36:\nAbsolute best service ever experienced! ! Got food poisoning from a local bar and had to go to the hospital. Concierge stayed with us at the hospital to make us feel at ease. Hotel Manager Giacomo super helpful.. Visited us every day and made arrangements for extended stay. We felt the hotel staff went above and beyond any expectaions to help in this situation. (Not to mention this hotel in in a great location.) We were very lucky to have stayed in this hotel. Dont bother looking anywhere else, this is definitely THE place to stay in Rome. Thank you to Giacomo and the wonderful staff at the De la Ville! !\n\nReview 37:\nThese reviews are all about how expectations are met: all I wanted was a good nights sleep in a good hotel after a very long journey. I booked a single room for 1 night and indeed, I got what I paid for: a single room as big as a shoebox, with a single bed and the bed wasn't even that comfortable. The 'wetroom' (don't even dare to call it a bathroom) was so tiny that you can barely move and the shower couldn't hang properly. Tiles were damaged everywhere. All this at the price of \u20ac 200 without breakfast. They charged \u20ac 25 for internet use. Service at the desk was aloof but polite. This hotel does not, in any way, offer value for money.\n\nReview 38:\nIf you are going to Rome you could not be staying in a better place that this hotel! It is situated at the top of the Spanish Steps (Piazza di Spagna), with easy access to everything and everywhere in the city. Our executive room with a small balcony overlooking an internal courtyard, where breakfast and dinner is served, was large, clean and very comfortable. The whole hotel is tastefully decorated and well maintained. All of the staff that we encountered were friendly, helpful and seemed to enjoy their job and were relaxed and courteous all of the time! We will definately be going back there soon. Check out their own website for good deals, but be warned, July & August are very very hot, it was 35 degrees all weekend from 4th - 6th July!!! They have a roof top bar that is not to be missed, even if a little pricey (Euros 19.00 per cocktail! ).\n\nReview 39:\nThis hotel is in a great location + is really nice to look at but from a service point of view was terrible. I wouldn't recommend anyone stay there. They more or less told us we where wrong when we complained about our clothes being thrown in the bidet during room service - even though we had a photo to prove it. After discussing our issue with the duty manager no-one came back to us. Very very very disappointing.\n\nReview 40:\nMy wife and I spent three nights at this hotel and to say we were treated like royalty is an UNDERSTATEMENT. The staff ,especially the duty manager, Giacomo Pica, could not do enough for us. Their guest relations manager, Marco, answered all of our questions and was extremely helpful making all of our reservations. We intend to return to Rome this December and would not think of staying anywhere else. The rooms were beautifully appointed and the food was exceptional. We had cocktails every night before dinner on the top floor bar over looking the city....(try the watermelon cocktail). If you have the opportunity to visit this wonderful city, I can't recemmend this hotel strongly enough.\n\nReview 41:\nWe stayed for 3 nights and had a wonderful time. Room was clean and well appointed, and at the usual intercontinental standard. They are small but that is always going to be the case in the centre of rome due to the age of the buildings. Ideally located at the top of the spanish steps, we walked everywhere, including to the vatican city and this only took 25 mins (35-40 if you are strolling). Minibar as others have said is far too expensive but there are plenty of places to get drinks in the nearby area. II wouldn't pay full rack price for the rooms as you could get better for the same money elsewhere in the city but if you get a good deal then this is a great city centre hotel.\n\nReview 42:\nThe moment we arrived my son (14) and I were welcomed with warmth and experience. The entire experience -reservations, staff to the Duty Manager was a pleasure . I recommend this Hotel from the Heart. Intercontinental Del Roma truly made our stay a in Rome delight.\n\nReview 43:\nHotel has great potential unfortuantely we did not get to experience this. Our dingy small room was in need of renovating or at least painting! Hotel rooms in the courtyard looked fantastic. As we are ambassador members we felt slighted. I would suggest to anyone booking this hotel to call the hotel directly and speak with the guest relations advisor to ensure you are pleased with the room.\n\nReview 44:\nI will make my review short and painless. If you can get this hotel for a good price...GET IT. Dont think, dont look, dont even look for more reviews, just get it. Everything about this hotel is amazing. Location - It is right at the top of the Infamous Spanish Steps aka Piaza de Spagna. There is a metro train stop right there which can get to you the Vatican or the Colessum in no time. Shopping - Dont even have to ask. ..the Spanish Steps are the Rodeo Drive of Rome. To Eat - There are PLENTY of small Cafes, and restaurantes around. We were there in Jan for our Honeymoon, and it this hotel made our trip worthwhile.\n\nReview 45:\nHotel was beautiful and clean. Beautiful and delicious buffet breakfast was included each day. Eating outside was wonderful. Very good service throughout hotel. We had a junior suite and teenagers slept on a pull out sofa that they thought was actually comfortable. Bathroom was large. The only complaints we had were that the pillows were not full enough and the airconditioner must have had a governor on the thermostat because it never got colder than about 74 degrees, but I think that is typical for Europe.\n\nReview 46:\nThe hotel was lovely, rooms well appointed, bed/pillows were very comfortable, very quiet. No complaints. At the end of a very long day walking miles around Rome, however, it was a little daunting to have to climb all those steps before crawling into bed! Loved being near the Spanish Steps! Convenient to Metro station. We used points to pay for the room so we were very happy. We wouldn't have paid the high price to stay here!\n\nReview 47:\nstayed for 4 nights and were extremely disappointed with the level of service and the condition of the rooms. The lack of attention to detail at this hotel made our stay extremely disappointing. Would not recommend it to anyone. Only the location was is 5 stars! The hotel should not be rated 5 stars.\n\nReview 48:\nThe Intercontinental is at the top of the Spanish Steps, and excellent location. The rooms are beautiful, spacious, and the staff is very helpful and friendly to American travelers. The hotel has a lovely rooftop bar overlooking Rome, it is a must visit for a cocktail. The duty manager recommended two wonderful local restaurants for us, and even called the restaurant to expect us. I will absolutely stay there on my next visit!\n\nReview 49:\nThis hotel was the worst of my Italy tour and the most expensive. Location was good, however the beds were very, really very uncomfortable (do not ask for a king size bed by the way); When I mentioned this to the manager the response I got was \" this is a historic hotel in Europe, things are different than in USA\", after a long discussion he offered to change my room and he offered a downgraded room. The conceirge(s) were also minimally helpful in making reservations or assistance. I am really amazed this hotel is listed as 5 stars in some websites also, it barely gets 3.5 stars.\n\nReview 50:\nLike I've never had a bad meal in Italy, I've never met an Italian I didnt like. Until now. The staff at the hotel was extremely unaccomodating and not service oriented. Everything was a problem or a hassle for them. They were rude and abrupt with us. I will never pay that much money again to be treated so poorly.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30306, "query_start_index": 30308, "query_end_index": 30308, "truncation_seperator": "... 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{"id": "2514488", "pid": "2514488", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nA wonder hotel, situated in the queensway-noting hill gate area. Across the street from the park, with numerous shops and restuarants. The hotel was great value for the money.\n\nReview 2:\nI got to stay at the Central Park out of sheer desperation back in 1998. I did so because the (3) other hotels I'd attempted to book were not at all what I had come to expect from an American hotel. I've since realized that the smaller accomodations in London are part of its charm and that a British 4-star is just culturally different from an American 4-star. The Central Park has a european flair but if you're looking for any sign of back home accomodations, the Central Park has it. The hotel is near the Bayswater area and so is conveniently located to many tube stops including Queensway, Lancaster Gate, and the important Paddington station. I was able to book a good rate right off of the street, with my bags in hand and had a great breakfast each day I was there. Enjoy !\n\nReview 3:\nThought this hotel was good value for what we paid. Found the staff to be friendly and helpful. The hotel was close to the tube and bus stop. There were a good few shops, restaurants and pubs in the area. Room was spotless, bed was comfy and the room was cleaned each day. The only bad thing I can say is that the room was really warm and there was no air con. Ask for a room to the back of the hotel, the front can be very noisy.\n\nReview 4:\nAs with the other reviewers I would rate the location of this hotel is very convenient; close to two tube stations - Bayswater ans Queensway. Queensway is closer but there are good tube connections from Bayswater e.g. to Paddington. You may need to use Paddinton station as there is no luggage storage facility in the hotel (for check-in or check-out) and the closest station with LeftLuggage facility is Paddington station. This is a big nuisance and which I did mention to the hotel staff. Rooms are small but clean. For 70 pounds a night this is a good hotel that provided fairlly good continental breakfast (no cooked food). Internet connection is expensive 45 pounds/week or 5 pounds/hour or 12 pounds/24 hours. Staff were courteous and they quickly shifted me to another room when the first one they gave did not have a good view. Overall I am happy with the hotel and would like to stay there on my next trip.\n\nReview 5:\nMy family and I has just spent 4 nights in Central Park Hotel, London and we will NOT return. Staff is unfriendly, the included continental breakfast is very plain at best, no a/c in the room, but worst for us was that the hotel does not provide the possibility to leave your luggage in the hotel for a few hours after checkout. Hotel staff says \"It is for security reasons\" which is nonsense. In all my years of travelling I haven\u00b4t been in a single hotel not offering this simple but important service. It meant we either had to traverse the city to a major train station having luggage storage or carrying all our stuff with us until departure. This really was a major inconvenience to us.\n\nReview 6:\nwell, London must be absolutely ... special in the way that it's so pricey and has very little return for the money. The hotel had stains on the carpet floor both in hallways and in the room. The breakfast was so poor - actually for a hotel of this size to have 6 items for breakfast - coffee (don't even try), milk, musli, cornflakes, bread and marmalade is very, very poor. For 5 pounds extra you can get scrambled eggs and some sausages, but I think it's not worth it. I tried to have breakfast at the hotel for two mornings - but after that I gave up and went to Starbucks for the rest of the week. The location of the hotel is rather central - even Hilton hotel is 1 min walking distance away and Hyde Park is right next. Subway is two blocks away. Neighbourhood is quite good, but definately chooze smth else unless the proximity to the Oxford street is so important.\n\nReview 7:\nThis was my second stay at the hotel. Although the walls are thin and you can here everything, all in all I think it's one of the better budget hotels in London. It is a great location near Queensway and Bayswater tube stations. You get a fridge in the room which is great as I could take my own breakfast and keep the milk in the fridge. The TV doesn't have the best picture to it but that's not really problem. There's so much to do in London, I only needed my room for sleeping and getting showered and dressed. The room was very clean and the staff were helpful. Am booking again soon.\n\nReview 8:\nNice hotel with good location, but the rooms are very small\n\nReview 9:\nI've read all the reviews about this hotel, and while agree with a lot of the comments (poor breakfast, poor customer service etc), I think the hotel is good for the price. The location is excellent for anyone wishing to be close to all the sights in London. The hotel is very clean, and the rooms are cleaned to a very good standard. The bar is nice, but really needs some background music. Generally the customer service was very poor from all staff (Mgmt and staff alike), except for one friendly Concierge who directed us to a local Spanish restaurant which was excellent. Overall the hotel was fine, although I didn't spend a lot of time there, as it is so close to the Underground stations and there is also plenty to do in the local area. If it's a bustling hotel with plenty to do then this won't be the place for you, but if you're looking for clean no-frills budget accommodation close to everything then I'd recommend Central Park.\n\nReview 10:\nDue to the fact that we live in quite close proximity to London, we have very rarely stayed overnight; we travel a lot worldwide & hear many unfavourable comments about 'London Hotels'- so we were wary of this hotel as it was so reasonably priced. BUT what a pleasant surprise, the staff on check-in were extremely friendly & helpful as were ALL the staff; the room was clean & comfortable. I saw negative comments about the breakfast before we went - again this was better than expected, good coffee, and fresh croissants .... I could go on! but surfice to say it compared VERY favourably to a lot of continental & beyond hotels. We are now retired and hope to spend more time visiting our beautiful city and most certainly the Central Park will be our first choice of hotel!!! Great location.\n\nReview 11:\nWe spent a week at the hotel and loved it. The location was very convenient, 2 short blocks to lots of restaurants, 2 underground stations (Queensway and Bayswater). Kensington Park is just across the street. The rooms are small, but sufficient. It was kept very clean, especially the toilets, spotless. The staff was helpful and answered all our questions. The breakfast was a little weak, with rolls, toasts and croissant, but it's free! It saves time in the morning, just to have a light breakfast and we're on our way! We've enjoyed our stay!\n\nReview 12:\nVery bad hotel, rude staff, very small rooms. no ironing facility available in the rooms, no porter. very expensive, bad breakfast, the worst management staff ever, noisy (spent all night listening to baby crying) plus drunk people were shouting all night, very very very expensive internet connection\n\nReview 13:\nAlthough the location of this hotel is convenient, the service and room conditions was terrible. My bed was so uncomfortable, which come to find out, was a simple portable cot. The drain in the tub was clogged upon arrival and although we asked for three days for this to be fixed, nothing was done. There are other hotels in the area...I would give them a try before suffering through a Central Park Hotel experience!\n\nReview 14:\nWe booked this hotel through a vacation package that we built through Gate 1 Travel. We had been to London before, but we had stayed in another neightborhood not far away. This hotel is right across the street from Hyde Park and 2-3 blocks from the tube. The room was large with two twin beds and private bathroom. It also has elevators! for those of you used to traveling in Europe, you know how nice this is in smaller hotels. The hotel was very clean and the staff were very helpful. The continental breakfast that came with the package leaves something to be desired; however you could upgrade to a better continental or full breakfast for a few pounds. It was nice to have the tour bus coaches stop at the hotel to take you to the tour departure point. We would definitely stay here again. Thanks, Gate 1, because we had not heard of this hotel before.\n\nReview 15:\nThis hotel is small and dirty! The continental breakfast is terrible! Coffee is undrinkable! The staff are not friendly at all. After we checked out, we asked the front desk clerk about the cab. He told us that we have to go to the street to flag for one. However, overheard the conversation, the Japanese guy at the concierge told us he can order one for us. We thought we were getting a cab, but he called his Indian friend over. At the end, we paid double the Pounds what the cab would have caused us! Stay away!!!! The must go some kicked back from the car driver!! !\n\nReview 16:\nOur room faced the main street. There was constant noise - traffic, trucks, people talking. It reached a peak around 4 a.m. with banging, rolling, thudding, scraping noises. I don't know if they were emptying trash or delivering supplies. The noise was lessened (but not eliminated) by closing the window... However, if there was air conditioning, it didn't work. Other drawbacks: *The shower was in the bath-tub. The edge was high up, and the floor was slippery. It was difficult to get in and out of, and no grab bars. *We had a room with single beds. They were short and narrow but otherwise not too bad. *Breakfast buffet consisted of cold cereal, juice, and bread rolls, coffee and tea. Good points: *Located near Kensington Gardens within walking distance from three museums, the Royal Albert Hall, Kensington Palace and other attractions *Two tube stations nearby: Bayswater and Queensway *Very multicultural diverse with choices of many types of restaurants\n\nReview 17:\nThe hotel is off the northwest of hyde park - towards Notting Hill. Good value for money. Clean. Our first room was cramped - really tiny, so for our second, third and fourth nights we've asked for a much larger room, which we were gracefully given. Staff are generally pleasant and helpful. On the down side, there is a bit of a chaos in the dining room and rules are confusing and are unnecessary cumbersome. The lady there (Alice) is rude and is evidently in the wrong job. The Japanese man from the concierge desk was particularly helpful and so were the reception staff. I'd give the hotel a 7/10 overall. And a good value for your money (we got a deal, I think).\n\nReview 18:\nCheck in was 3PM, didn't receive towels until 5:30 PM. After a trans Atlantic flight we wanted to clean up. Breakfast was horrible, old rolls, shot glass size juice -- we only ate there once in 4 days. Room was clean but extremely noisy. We could hear the guy in the next room snoring and conversations.\n\nReview 19:\nThis hotel was extremely noisy. The walls of the rooms were paper thin; we could hear everything in the room next door and from the corridor. I could hear the people next door showering in the morning, it sounded like a waterfall beside my ear! Rooms are also very small, they squeezed three beds into a max. two bed space. Staff were not particularly nice, especially upon check out, when we were overcharged and received no apology. We were also told on check out that there was no baggage storage facility in the hotel for our luggage. Consequently we ended up hauling our bags around London city for the day as our flight was not until 8.30pm. I have stayed in a tiny hostel in New York City where space is scarce and even there I was able to store my bags for the day. I would avoid this hotel if at all possible.\n\nReview 20:\nAt first when i read the reviews i did not want to stay in the hotel. I am a young person with a boyfriend and we found the hotel to be very clean and the staff very friendly always there to help if i asked any questions.. Yes they are right that they do not hold luggage but most hotels do not hold luggage.. why check out at 9 if you have nowhere to leave your bags. We checked out at 12. i got up early in the morning and went shopping, i then went back to the hotel for 11.45 to pack, so that i did not have to bring luggage around the shops.\n\nReview 21:\nbreakfast without any possibility to have a seat or something to eat! reception not good to help us ( ask for a 3 beds, had 2 for all our stay! pre paid reservation, no money back! wi fi do not works properly room not clean. towels dirty of blood and other things!! !\n\nReview 22:\nWe stayed four nights in this hotel. It was better than we expected. The room was small, but there was everything we needed. The bed was good and the bathroom small but comfortable and very clean. The continental breakfast was enough for us and tea was very good! Location was very good, there were a lot of shops and restaurants just around the corner. Bus stop and underground was nearby, but sometimes we walked through the Kensington Park as far as the Thames. If you want a place to have a bath in a clean bathroom and sleep in comfortable bed after walking around this lovely city for all day long, this is a place for you. If you want to stay in hotel, this is not the place.\n\nReview 23:\nMe and my husband stayed in this hotel for 6 nights and I must say it was beyond our expectations, bathroom and the room were clean, towels were new and everything spick and span. The only thing that bothered us was that they have no left luggage facility. We had to leave our luggage at Paddington station's left luggage service after we made our check out, this took us round an hour to leave our things there and costs us \u00a38.50 for every luggage. Will definitely return again but if there is the left luggage facility at the hotel it would be more convenient.\n\nReview 24:\nWe booked 4 double rooms, and got rooms right down the hall and down in the basement. This is the hotel for you if you like small rooms, with no windows, wet floors, hole in the walls, locked up firedoors, worst continental breakfast ever, and a couple of unwelcomed staff at the reseption. You should get paid to sleep at this hotel!\n\nReview 25:\ngreat location! two tubes stations minutes apart (queensway/bayswater) so u get access to the best lines! i requested a bath got it! hot water on tap! great reception great everything! great value paid just 57 a night and got a great room .. stayed for 2nights wish i had booked for longer.. we stayed in the craven hotel / crown hyde park it was a dive! i payed 150 for 3nights booked out! in the morning.. got refunded 100 then booked into central park hotel for 110 and wow what a difference this hotel is so lush! i totally recommend it! .. thin walls.. but its not too bad..\n\nReview 26:\nAfter staying at a similarly priced hotel in the same neighborhood, I switched to this hotel and it was a drastic improvement over the shanty I was staying in. For 52 pounds a night, the room is clean and comfortable (people saying small clearly haven't stayed at a London budget-friendly hotel before) with a spacious bathroom. It is 2 blocks from Queensway tube station - awesome for transporting luggage easily. My only complaint would be the lack of a luggage/baggage facility. Since checkout was at 12, I had to take my bags then - would have been inconvenient if my flight home was in the evening.\n\nReview 27:\nI stayed at this hotel the night before my wedding. My fiance and I decided to be traditional in spending the night before apart. The hotel was under very loud and messy construction. Upon checking in I asked the front desk about the construction and they said \" What construction?\" followed by a jackhammer on que. At 5:00A.M I awoke with uncomfortable itching that when inspected were large bites all over my body, including neck and face. I went down to the front desk to show them and they pretended not to know what the bites were and threatened to call the police if I continued to complain. Long story short I checked out and got married and will never forget the Central Park Hotel since I have bedbug bites in my wedding photos and had itchy disgusting wounds for several days that oozed day and night while my new wife and I were trying to enjoy our honeymoon. Please don't let this happen to you it was a horrible experience.\n\nReview 28:\nRoom was small and the double bed was two singles pushed together, and we did book a double!! If you do stay here take some earplugs because the walls are so thin we could hear everything that was going on in the adjoining rooms !! We booked a continental breakfast, what a joke.....a very small glass of orange juice and dry bread...I tried to get some cheese and salami but was abruptly told that I could only have the dry bread!!! Once you have enjoyed your breakfast and you check out, you will then discover that you cant leave your luggage at the hotel!! I have never stayed in a hotel that doesn't offer that facility, we overheard an American family who were not flying home until early evening that they would have to take there bags to a station!! Absolute joke, and will never go near this hotel again!! !\n\nReview 29:\nI found Central Park hotel is best near Hyde Park London. Very convenient location. Near Bays Water underground station and Hyde Park. Wonderful experience.\n\nReview 30:\nTraveling alone and staying here for my two night mini-tour of London, I was quite surprised how close it is to everything. The subway (I'm not going to say 'tube') was just around the corner, and it was easy to get to everything for someone who had never visited the city before. Small room, small bed, and pretty clean for the price - which was right around 80 USD. By no means luxury, but that wasn't on the menu for this trip.\n\nReview 31:\nme and a friend stayed in the central park hotel on 09/01/09 for 3 nights. On arrival we where mistakenly put in a double room instead of a twin, this was however rectified quickly with no inconvenience to us. The room we stayed in was a good size very clean with comfortable beds and surroundings, bathroom was a good size and also clean. The location of the hotel was good on the edge of hyde park with a tube station just around the corner. Staff where really friendly and helpful, i can only praise the service. On leaving the hotel i left my ipod in the room the hotel very kindly mailed it to me i left monday and received my ipod back thursday morning. Overall i was really pleased with my stay at the central park hotel and i dont understand where the bad reviews are coming from some people must expect the ritz for less than 100 pound please do not listen to negative reviews.\n\nReview 32:\nGOOD HOTEL IF YOU SPEEK ARABIC.... I have traveled the world and one thing is consistant... CNN or BBC TV... This hotel in the heart of london had neither.. you would think a London hotel would offer BBC at least, but no... It had al jazeera of all stations. In additon, the bathroom sink would not drian.. there are many better hotels many better ones! This hotel did offer a free breakfast but was loaded with tourists mostly blue hairs and camera toaters...\n\nReview 33:\nI've been at the Central Park Hotel in London several times, mostly because the position is excellent and the price (around 80-90 euro for the single room) is fair. However, my last experience was really negative: I had a single room on the ground floor, tiny, with no windows and with one of the worst acoustic isolation ever (I could hear TVs in the other rooms, and the noise of people walking on the stairs). Lesson learnt: if you want to try this hotel, stay away from ground floor rooms (the other rooms are bigger, quieter and have windows).\n\nReview 34:\ni read the reviews here and was nervous about the hotel, since we'd already booked it. when we arrived, what a nice surprise! the room was lovely... sparkling clean and comfortable. we arrived at 10am and were let into our room to nap despite check in not being til 3. the continental breakfast is nice... croissants, cereal, coffee etc. the staff was helpful as could be. the hotel is convenient to the tube and is really lovely all-around. you will NOT regret staying here!\n\nReview 35:\nTiny rooms, squeaking beds, noisy, service impolite. Heating was broken. Cleaners kept entering the room when I was in and the \"do not disturbe\" sign was hanging. The only reason to stay - the location.\n\nReview 36:\nMy husband and I had a one night stay at this hotel in December, and it was HORRIBLE. We were booked in room 8-something. Offcourse we tought we got a room on the 8th floor, but NO. The room was located in the basement, with no window. We were thrilled to be leaving the next day. When packing our belongings we checked under the bed to make sure we did not leave anything behind. To our surprise there was a cockroach there (it was alive) ! We hurried packing up and left the room. We told the reseptionist about the vermin when checking out. All she did was say; I`m sorry, there is nothing I can do about it. She was not shocked, nor did she alarm the cleaning staff. At least not during the 20 minutes we were in the lobby! Her reaction also indicated that it was not the first time guest had found cockroaches in their hotel!\n\nReview 37:\nThis is one of the worst places I have ever stayed. The staff were unfriendly, they had misplaced our reservation and weren't into much of a hurry to find it, even though it was pre-paid. The decor was old and tatty throughout, the bedroom had a radiator that looked positively dangerous as it was hanging off the wall, and made loud clunky noise all the way through the night keeping us awake. There was barely room to turn around in the room. Breakfast was a poor buffet and you had to pay extra for cooked food. All in all I\u2019d say you'd be better off with a cardboard box under Waterloo Bridge. Thanks goodness we only had to stay one night.\n\nReview 38:\nWe took a four day trip to London on a very limited budget, and found this hotel through a 'two nights free' offer from British Airways. We read online reviews before we left which described the hotel as small and dirty, but when we arrived we were pleasantly surprised. Everything was very clean, and not ridiculously small, just typically european sized. The staff was very nice, and the concierge frequently gave us walking directions, called taxis, and made reservations. We found it to be a very nice, reasonably priced hotel in a fantastic location- about half a block from beautiful Kensington Gardens, a short walk to Portobello Road and Knightsbridge. We would not hesitate in using them again.\n\nReview 39:\nAvoid this hotel. It might be inexpensive for London, but it's not worth the discount. The rooms are not clean, the service is quite poor, and I found a cockroach in my bathroom.\n\nReview 40:\nI knew, after reading some of the reviews, that this hotel was so-so. I only stayed for one night and paid 58 pounds. The room itself isn't too bad, they are fairly clean. The room is super small and the bathroom is super duper small. The hot water is cold and the cold water is even colder. I let the \"hot\" water run for a few minutes thinking that it will eventually heat up...I was wrong. The lady at the counter had told me that all their rooms are non-smoking, but when I walked in the room the stench of smoke was pretty bad. It's a good place to stay for about a day or two, maybe three, if you don't mind the smell, or no hot water and you only need a place to lay your head. I went by myself and I didn't need much space so the lack of space wasn't much of a problem for me. I don't think I would go back though, I'll try my luck somewhere else. Nearest tube is about 5-7 minutes away.\n\nReview 41:\nAfter reading a few reviews about this hotel, I was very unsure about staying here I arrived at the hotel about 10.30am to drop my suitcase off. was allowed to check in but I was told my room was being cleaned told to leave my case in the room. hotel Receptionist helpful and welcoming I booked a twin room, the room and bathroom was very clean, bed a bit lumpy! (but I had a good night sleep!) a good size room had a nice little fridge good for keeping bottled water chilled etc.. Good location two blocks away from tube station(Queensway-Central Line) and (Bayswater-District line) lot's of handy shops and places to eat around the hotel too. Heating and plenty hotwater all working fine. my stay was just for one night, I have no complaints about this hotel you get what you pay for, I have stayed far worse hotels. this hotel is no Ritz but it's not the cockroach motel either ....\n\nReview 42:\nI paid a 100 pounds to stay there for a day.location excellent.unfortunately the room just ok.I asked for a twin got 1 double bed and my friend got a Childs bed which was not long enough. Went to the toilet the water was extremely boiling hot so complained and the plumber told me I have to put the taps on in the bath to make the temperature fine in the basin that didn't work.my friend had a shower next day with shampoo in her hair and cold water in the shower. Bad experience.I say if u want to sleep only and stay close to tube this is good don't expect anything else. Sarah\n\nReview 43:\nWe were not able to get our usual London hotel for 5 days, but this was in the same area and they had a 3-person room available for these five days. Now I see why. Good location, comfortable beds, affordable. But otherwise, very cold atmosphere, poor customer service, very galling Gallic-shrugging concierge in the afternoon/evening. The staff seem to pretend they don't speak English, though they are in the heart of the English-speaking world! Tried to get help with theater tickets and, eventually, concierge deigned to toss (honestly!) a brochure at me. My 23 yr old son was aghast, and I was literally speechless. The room was tiny with paper-thin walls. I'd suggest staying on an upper floor for quiet if you must stay here, but then again: the elevators were often out of service. No concern of the concierge, of course. Good riddance.\n\nReview 44:\nI would definitely stay in this hotel again if I visited London again. We were given a room on the 7th floor and had a nice view of the London Eye. Unfortunately, as the room was located next to the housekeeping office, we had some issues with the noise in the morning from housekeeping. Fortunately, the moment we complained, Management responsed professionally and promptly to address the problem. The room change was prompt and they even upgraded us to a larger room which made the stay even more pleasant. Although we lost the view of the London Eye..we did not mind. Rooms were larger than anticipated, clean and comfortable. The Hotel is strategically located - it was very easy to catch any form of transportation from the hotel and a pleasant walk from Notting Hill Gate (approximately 10 minutes). It's opposite Hyde Park which was convenient and lovely as the weekend that we had in London had wonderful weather. We were able to walk all the way to the Royal Albert Hall. Staff were friendly. Would definitely recommend this hotel.\n\nReview 45:\nIf you want to sleep in pre-fab beds, or questionable quality, while listning to everything that goes on in the rooms next to you, while counting how many times the lift doors open and close... well then you can not go wrong stayng at Central Park hotel. Makes you wonder how on earth this kind of hotel can stay in business...makes you wonder\n\nReview 46:\nStayed there for one day. Had to say the worst three star I have ever stayed in . 1. cold welcoming. ( it seemed like , look another number .lets book in and get our money ) 2. Noisy room . walls seems to be too thin because I could hear the people in the room next tous, speaking in the middle of the night & watching tv. Tried to change the room. No help. 3. The staff were shouting in the lobby in the morning . Told the red head three times to calm down but apparently she is doing her work with a walkie talkie. 4. Breakfast was a joke. Had to upgrade and pay ten pounds for a decent one. 5. I don't recommend this hotel at all. 6. The only good thing was central location.\n\nReview 47:\nI stayed for 2 nights at this hotel and found it very good - specially considering the price of 57 GBP including continental breakfast. I was given a room in the ground floor which I suppose is newer than the floors above. It was a really big room, new, surely less than 2 years old, with an LCD TV (which was small but enough) and very clean, too. The staff were friendly and helpful. The quality of the breakfast included in the price was not fantastic but OK. Overall, from my experience I consider this as a good choice for a budget hotel in London.\n\nReview 48:\nThis was probably the worst hotel i ever stayed in. The staff was extremely rude upon arrival and the room look like a cave. There were no windows in the room on the first floor. The bedspread looked like a wet dog slept on it and it was too big for the bed.The bathroom toilet leaked which made the floor constantly wet. The TV was noting more than a 13 inch with 5 channels. The only saving grace was the fact that it was close to a tube station and Hyde Park. There were other hotels near by though that I would check out first..Save your money and look elsewhere....\n\nReview 49:\nNot sure what people expect for \u00a365 ish in central London but for the price paid the room that we got was excellent. Nice large room, comfortable king size bed, small but perfectly functioning bathroom, clean towels daily, TV with freeview, tea/coffee making facilities and a fridge. Didn't have breakfast so can't comment on that but in that area there are lots of little cafes offering good value breakfasts or there is a small Waitrose nearby where you can buy croissants, danish pastries etc. We were there for a 2 day stay and it was a perfect base for us, really handy bus and tube links, lots of small shops nearby for supplies. The staff that we encountered were very friendly, the cleaners gave us extra coffee and milk on request and the concierge was very helpful in suggesting the best methods of transport to get to various places. I would definately stay here again and would recommend it to anyone on a budget visiting the Capital. The value for money is very good. We really couldnt have asked for better for \u00a365.\n\nReview 50:\nThe hotel was dirty, Smelly, Noisy, Hot.... The staff were lazy, our T.V was broken, i rang reception 3 times to get it fixed, and they kept saying they were too busy, but when i went down stairs, 4 staff members were standing around chatting. The room and bathroom was very small. No air conditioning and the temperature at that time was 37 Degrees. But if you opened the window, you were at risk of getting robbed or attacked. Plus with the window open, it was very very Noisy from all the drunk people hanging out the front of the hotel. It is the worst place i've ever stayed in my life.... Keep shopping around for something better.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31403, "query_start_index": 31405, "query_end_index": 31405, "truncation_seperator": "... 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{"id": "214683", "pid": "214683", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nIdeal in many ways We stayed here during a conference and thoroughly enjoyed the resort. Rooms were attractive and updated in tropical motif, roomy with 2 comfortable reading chairs, and balcony was private with outstanding ocean view. Staff was friendly and helpful in making arrangements for us. The location is so convenient to anyplace you want to go in Waikiki.The only negatives would be the cost of internet service---which I think should be included in room rate when you are hosting as many conventions as are in Honolulu. Also the parking is steep as it costs more than the car rental. Although we have visited 3 of the other islands, we do love Oahu and especially this stay.\n\nReview 2:\nGreat Location, Outdated Rooms We had read the reviews about the Waikiki Beach Marriott Resort  Spa so were prepared for the rooms to be a bit outdated. The property is lovely and the pools were awesome. They were maintained well and we never had a problem getting drink service or chairs. It was also nice that you could sign out towels for the beach. We stayed in the K Tower and the rooms were a bit dissapointing for a Marriott. The bathroom was very worn out and the shower tub was pretty gross. The furniture in the room was also outdated. The beds and the bed linens were great. We did not ask for a different room because we were busy the whole time and got a great military discount. The location was great because it was quiet yet we could still walk everywhere. We went to Lulu's for breakfast every morning. You have to have the stuffed french toast.\n\nReview 3:\nWell-situated spot for taking in the sights        K Tower 1714\n\nReview 4:\nvery loud music till 11pm i've stayed at the waikiki marriott 2 times in 2007... i always get a room with ocean/diamond head view which is great... what isn't so great is the constant music from the hotel next door and from the beach. the music is so loud that it caused the sliding window to vibrate and in effect becomes a drum to the interior of the room... this noise goes on till 11pm... at $350 per night...i expect quiet. i understand marriott can't do anything about the music from the hotel next door or the beach sound system...so...i have decided not to stay there anymore. its a great location, the ocean view rooms are large and clean...just can't stand that booming base till 11pm. on christmas eve i had the buffet at the kuhio grill...wow...that was really bad... the prime rib was tough and served cold, the hot side dishes literally looked like garbage and the salad bar looked wilted... dk steak house was really good... i had the best burger and fries and the service was great. on the ground floor, there is a little sushi bar called ran...or was it run... anyway...it was pretty good too...\n\nReview 5:\nReally enjoyed the Marriott Waikiki! I have to say I am a big Marriott fan and have never really been dissapointed with my stays. The Marriott Waikiki lived up to it's standards. We were upgraded to a double balcony Waikiki and Diamond Head view on the 32nd floor. What a spectular view and the room was lovely!When we checked in the staff was extremely helpful and very professional. The beaches are across the street but that was no problem for us. It's located in a great location nearby everything and close to Diamond Head. I would definitely stay here again!Aloha!\n\nReview 6:\nNo thanks We originally booked a 5 night stay at the Hyatt (5 star), but when we checked in and were shown to our room, we decided we could not stay there for 1 night, muchless 5, as their rooms were unacceptable. (I simply cannot do carpet in the bathroom, but that is another review). I had stayed at this Marriott many years ago so was familiar with the hotel. We checked in for 1 night, obviously out of desperation, with the idea that we would try and find a 5 star hotel or resort that had availability the next day. We left the next morning after booking at a resort on the north side of the island.Our thoughts about this hotel in 3 words: No thank you.Waikiki, Honolulu and Oahu in general are past their 'use by' dates. I'm sure it was all fantastic back in the 70's, the Hawaii 5-0 days. There is not one hotel on the island that I would pay money to stay in again, including this one. If you like class, style and luxury, do yourself a favour, don't stay in Oahu.\n\nReview 7:\nExpensive, 3*** Quality This Marriott hotel is overpirced and over-rated. These are some problems I found:-- 4.5 stars? i think NOT. Small room, tiny old bathroom, cheap furniture, ugly and dead lobby. My US rating is rather 3 star.-- Consierge, SPA, and restaurants do not belong to the hotel. Could not use my Marriot Reward points for anything!-- Expensive. Expect to pay $130-150/night-- No private beach unlike Sheraton or Hilton.-- Ugly, small swimming pool with NO food or drink service. (25ft x 6ft)Do your research before booking here. Good luck!\n\nReview 8:\nParadise I\u9225\u6a9de just returned from staying at the fabulous Waikiki Beach Marriott Resort  Spa! The hotel and the surroundings are lovely, cascading waterfalls in the lobby. You are less than five minutes away from Waikiki Beach but how cares, don\u9225\u6a9b let this put you off!! The hotel rooms are fine and the bed was the softest that I had ever slept in! The concierge can arrange all your trips, restaurants are on site what more could you ask for?! I would recommend you stay at this hotel!\n\nReview 9:\nMarvelous Marriott       view from the balcony\n\nReview 10:\nTraveler BEWARE!!! It's not what you paid for!!!!! My family recently stayed at this hotel. Although the location was good, located across the street from Waikiki Beach, the hotel itself is barely 3-stars. The rooms are EXTREMELY small (not recomended if there are more than two of you in your party) and the hotel is very old. You can hear everything through the paper thin walls, including, each time someone flushed the toliet, open the sliding door to the balcony, or the VERY loud music that plays *every* night at the restauraunt next door until 10pm on weekdays, and 1am on the weekend. I would NEVER stay at this hotel again. It is toally overpriced ($8 for a small bowl of soup) and the rooms are really crap.\n\nReview 11:\nBad experience, do not stay here I stayed for a week at the Waikiki Marriott and had a horrible experience. The noise was terrible and the rooms were really run down. There are so many other options in Waikiki, I would not stay here again.\n\nReview 12:\nOahu Adventure We stayed at this wonderful hotel last week and had a very pleasant time. The hotel is perfectly situated in the heart of Waikiki and is a great point for exploration of all of Oahu. We particularly enjoyed the ABC store in the hotel, great live music by the pool every night, and beautiful ocean view from our rooms. Make sure to request the K tower--the view and accessibility is far better than P tower. We highly recommend this hotel to others! You will enjoy your stay~\n\nReview 13:\n3* at best Stayed here two nights precruise Dec 15-17. Very large facility, was given upgrade to ocean view. The room was spacious but the bathroom is small. The staff was helpful with information and directions. The pools are small, but the beach area was very nice. The location is at the end of Waikiki, a more central location such as the Hyatt would have been a better choice. Got a AAA rate of $215 for partial ocean view. Do not pay more, there are plenty of good choices.\n\nReview 14:\nLoved Mariott...Excellent Choice! Mariott was an excellent choice. Staff was very friendly, room was really clean, the water pressure of the shower was excellent and the pool was really clean. At night by the pool was a nice Hawaiian band singing some nice Hawaiian tunes...really relaxing. The beach was literally across the street...really nice and clean...i can say it's PARADISE! Overall, my stay was excellent and enjoyable...highly recommend it!\n\nReview 15:\nFirst time in Hawaii and what a wonderful time!! View from balcony- Room 2424\n\nReview 16:\nAverage Very average. Booked it at USD180 (before taxes) at Priceline. Given a side (partial) sea view room on check-in. Asked for an upgrade but told that will have to pay a supplement. Given a room which faces an opposite hotel directly. In the morning, the rubbish trucks woke me up. Nothing spectacular about this place. Extremely average.\n\nReview 17:\nOverpriced Resort First time going to Hawaii. Arrived there and the person who check us in (Jon) was very rude and told us not to expect anything that you saw on the brochures from the travel agency. Rooms were out dated, beds were very comfortable. The sink plugged up all the time and when you call the front desk to report the problem, they don't answer. No one ever answers the phone at the front desk. But they will answer the phone to concierge. The nicest people were at concierge when we booked shuttles. They were very helpful and knew exactly what to book. Hawaii on television is truly a vision, it doesn't exist in Oahu. It's Little Los Angeles. And Marriot did not live up to it's name at this resort.\n\nReview 18:\nJust OK Yet another Marriott with some good aspects and some bad. They never seem to get everything right. I've stayed in some scary Marriotts, but this one was nice. Average... but nice. The hotel itself seems pleasant from the outside, but the location is not the best. Nice lobby and public facilities. An overall good first impression upon arrival. Front desk staff average. To the point, and not genuine at all (very Marriott-like). Standard room with few frills. Did not use restaurant or bar, but they looked like they were high quality. I had room service once. The food was good, and the server friendly. Overall, nothing to spectacular to speak of, including the vew. Poor location = Poor views. No big deal though. Overall, nice, but just OK. If your looking for something a little more special around the same price, check out some of the higher-end hotels right along the beach (Sheraton and Radisson are wonderful locations).\n\nReview 19:\nmariott waikiki beach Awful room, awful service, awful response to complaint..never again. this is my 4th trip to waikiki beach, all others were wonderful.\n\nReview 20:\nAre you kidding me? First of all, this hotel is NOT on the beach like the pictures make it out to be. We stayed in the older tower closer to the water than the other and it was tidy but not clean. The walls were thin and I could hear my neighbors as they could probably hear me. There was also a festival going on that was very loud in addition to the band playing until all hours next door. I would say it would be good for business travelers, but not if you want to get any sleep or have to drive anywhere. The only good thing is the convenient location of a Pete's Coffee and Tea. I needed it!\n\nReview 21:\nTimes Square with a Beach               More photos\n\nReview 22:\nVery Clean 3 Star Hotel, It is NOT a 5 STAR The beds are exceptional!! The bathrooms are very dated and need to be upgraded. The walls are paper thin and you can hear everything next door, on some ocassions it sounded like the pipes were going to burst through the walls the water flow was so loud. We would not stay there again and it is certainly not a 5 star hotel by our standards. I am assuming they consider it a five star because of the amenites, certainly not because of the rooms.\n\nReview 23:\nGreat location, nice rooms Booked this hotel last minute as most others were all full in Waikiki. Room was decent size and very clean. The hotel itself had many great amenities such as location, pool, valet parking, shops, restaurants. Great access to the Waikiki strip for all tourist activities. Pretty easy to get onto highway. Overall, very pleased. I would book this again.\n\nReview 24:\nMore Then I Expected!! I booked the Waikiki Marriott thru Triple A and was very impressed with the service  location. Two years ago we stayed at the Ihilani Marriott and found the Waikiki location to be just as nice (just a little busier). Check in was a no brainer and the room appeared to have updated furniture and linens. The bed was super comfortable and the housekeeping service was excellent. My view was of Diamond Head, and I mean View with a capital V ! I could see the entire mountain and from the 2nd balcony I could see the sunset and Waikiki Beach ! This was a corner room on the 24th floor of the K tower. Everyone says the beach is a block away, but when you walk thru the hotel and out the P tower - it is right in front of you. I would highly recommend this hotel to families, singles  business people. I would definitely stay again.\n\nReview 25:\nMedium Hotel We stayed at this hotel from Feb 8 thru 12th. The room was average. The hotel is average. One thing I would not recommend using is the concierge desk. They were not helpful in helping us find rental equipment. I complained to the Asst GM of the hotel and he apologized as he explained Marriott farms out the concierge services to pleasant hawaiian! and they are not marriott employees. That explains why the lady was unhelpful at helping us gain or return the rented equipment! She responded this is not my responsibility Nice!\n\nReview 26:\nFantastic Hotel, Fantastic Location My wife and I flew to Hawaii from the UK for a quick 6 night stay and I must say this hotel made it feel like we had been relaxing in Waikiki for a lot longer than that. We got a fantastic discount rate of $159 for a city view room but when we arrived at the hotel around midnight following a 4 hour delay in LA we were delighted to be given an upgrade (without any prompting from ourselves) to a Deluxe Ocean View room.The room was fabulous, the view was amazing and we found every single member of staff we came across could not do enough to make sure everything was OK.We will definately be back and I would recommend this Hotel to anybody.\n\nReview 27:\nDONotStayhere I booked the one with ocean view-$350/nightThey gave me half(or less) ocean view which is not really a great view. problems-1.The building is smokefree but people still smoke on their units so I couldn't open the balcony door or stayed on balcony for too long.2. It is very hard to see ocean from the room, I had to step outside to see ocean. I am surprised that they list it as ocean view and charge you $3503. very noise-from outside street and other rooms4. made sure to check your bill. I stayed there for 8 nights and they told me that I only needed to pay $25 per day for parking with mulitple entries. It ended up as 16 charges for parkings (16X $25) Plus a valid parking. (the garage was full on the first night so I was told to go valid with same self parking rate$25)I had to go back to and negociate with them. Great that a lady removed those charges but her attitude was not really friendly tho!5. wait for 30+ minutes to check in6. Poor collage girls were stuck in elevator one night.\n\nReview 28:\nNice hotel Booked three nights here this month (ended up cutting this to two nights, as we had to return to MA to deal with a flooded basement).The place is huge, but it doesn't take long to get the lay of the land. As others have mentioned, this hotel is not right on the beach, but across the street from Kuhio, which is a section of Waikiki Beach. We didn't like the enclosed beach, so we ventured up towards the Sheraton, Outrigger, etc., and enjoyed that.Room was lovely, with a nice Diamond Head and partial ocean view. We were in the P tower. Our friends were in the K tower, in a deluxe corner room, and had an amazing ocean view.Very comfortable bed and pillows, nice staff.\n\nReview 29:\nGreat Hotel for the Price and Location My family stayed at the Waikiki Marriott for 2 nights from May 20-22.We arrived 3 hours early but our room was ready and we had been upgraded from a city view room to a partial ocean view room.The lobby was very nice.The location was great-just across the street from the beach in the heart of the Waikiki Strip.We walked down a few blocks to the beach in front of the Hyatt because it was nice.Only ate at one restaurant, the Moana Terrace, which was poolside overlooking the beach.The food was terrible but the drinks were good.The breakfast buffet was expensive at $21 so we ate elsewhere.The pools are on the smaller side but that is the case with all Waikiki Beach Hotels.The room was on the smaller side but the beds were comfy, the bathroom clean and the furniture very nice.I'd definitely stay here again.\n\nReview 30:\nNice location\n\nReview 31:\nOur Honeymoon at the Waikiki Beach Marriott       nightly view from 17th floor\n\nReview 32:\nLoved the Waikkiki Beach Marriott Great location - just steps from the beach and shopping district. Will definitely recommend this place to all travellers to Honolulu! Staff were also very friendly and helpful. Ocean view rooms a must!\n\nReview 33:\nbest beds!!! Very nice hotel, good location, Softest beds we have ever encountered. Attentive staff.\n\nReview 34:\nBest hotel bed ever!!! Nice hotel! I was sick in bed for 3 days and I've got to say the beds at The Mariott were super (they are soft so if you don't like soft go elsewhere). The pool is nice- not as nice as Hilton Hawaiian Village. The parking garage is small- you can valet for no extra charge if garage is full. Didn't eat at the hotel- saved that for Dukes for breakfast (best in Waikiki), Cheeseburger in Paradise (close by), Bubba Gumps and Cheesecake Factory. Location is great at the end of Waikiki but close enough to easily walk to Intl Marketplace, Dukes, shopping etc. Also McDonalds, Burger King, Quisnos, etc close by. We stayed in the K Tower which is closer to the beach. The staff was great- no complaint at all.\n\nReview 35:\nNice stay at the Waikiki Marriott       Pool area\n\nReview 36:\nGreat room, Great view We stayed here for three nights before our NCL Cruise. The room was spotless and had a great view from the 22nd floor. We never waited more than two minutes for the elev. and we were in the P Tower. The beds were the most comfortable hotels beds we ever slept in. Yes, the bathroom is small but there is a separate sink and vanity area. Perfectly functional. Free Lei making class three times a week in lobby. Great breakfast buffet, with wonderful Japanese selections, although I thought it was a little expensive for breakfast, $19.99 I would not hesitate to stay here again.\n\nReview 37:\nMariott Waikiki I recently returned from a stay, mid January at the MarriottWaikiki which was a major disappointment. Although therestaurants and shops on the first floor were good, therooms for the price were substandard. Our room hadfurniture that was old and very beat up, the bathroom was old,housekeeping showed up every day after 2 pm, there was no blow dryer in our room and the help wasn't going out of theirway to offer aloha spirit in any way. The Hilton Hawaiian Villagewhich I have stayed at in the past is a far superior hotel at abetter price.\n\nReview 38:\nMarriot Rocks! Our stay was quite pleasant and comfortable. We enjoyed our stay very much. In the hotel there was free ley making and a beautiful open foyer with a waterfall right in the middle. The staff was outstanding with their customer service!! It is a few feet from the beach and had an excellent view. We would definately recommend it to anyone traveling to waikiki.!! !\n\nReview 39:\nLove this Hotel       View from our Room\n\nReview 40:\nUnacceptable noise on lanai Stayed 4 nights in this hotel for a conference and was given an upgrade to a room with a view of the ocean and Diamond head at $224 per night. Room was nice, as was hotel, BUTthere was a great deal of noise from an adjoining building (not a Marriott property) So much noise that I could not use the lanai (balcony) or even open the balcony door to get the sea breezes. I think that the noise was from the airconditioning unit on the top of the adjoining building. Very loud. Main desk said that they were unaware of the problem but I did not believe them. Do not stay at this side of the hotel, or if you do, open the balcony door and listen. Maybe they fixed the problem.\n\nReview 41:\nLoved the hotel My husband and I stayed here for our honeymoon from 10/17 thru 10/24. The hotel was fabulous. Everyone was very friendly and more than helpful. The rooms were spacious and clean and the beds were very comfortable. It was at a nice location (many things within walking distance and quiet at night). The parking was a little expensive ($14 A DAY) and one night the parking garage was full but they let us use valet parking at no charge. I would definately recommend staying at this hotel.\n\nReview 42:\nVery nice Hotel for couples or families. lobby of the P Tower\n\nReview 43:\nGreat home away from home!\n\nReview 44:\nMarriott Should Be Ashamed Beautiful lobby. Very small, dirty rooms. Uncomfortable beds. Refrigerator did not work well. Key cards for rooms and parking garage (at $14 parking per day) worked sporadically. Over 30 stories and 700 rooms, but most days only 3 elevators worked, computers down on check out so no bill to approve and they overcharged after we left. Have disputed the charges. Can not recommend this hotel and will never stay there again.\n\nReview 45:\nVery Nice Stay This is a very nice hotel...We were in the 2nd tower on the 25th floor with a view of Diamond Head/Waikiki Beach. The room was nice, but simple, infact, kinda on the small side, but who needs a huge room in Waikiki? It was also nice to have a fairly large balcony. The hotel is very large! It was very nice to have 2 ABC stores in the hotel! Seriously, that is such a plus to me. The hotel has 2 pools. They are both on the 3rd floor. One of the pools is bustling and popular, while one is set back near the second tower and much quieter. I was kinda let down by the size of the pools. They are small pools! The location is great. It was very easy to get around Waikiki from this hotel. The beach is nice...However it is very lagoon-like...The Sheraton has a much better beach...Oh, and you MUST hike Diamond Head!\n\nReview 46:\nGreat stay We had a lovely stay at the Marriott Waikiki Beach in May of this year, following a crusie of the islands with NCL. THe room was large and clean with a fridge which we were able to use for our own groceries. We had a partial ocean view, with a fab balcony that was always peaceful as no one else seemed to use theirs.The concierge was great, and booked us a shuttle to Pearl Harbour which collected us from right outside the hotel. They also arranged our airport transfer with the same, well priced reliable company.\n\nReview 47:\nLoved it!! This was a great Hotel. I really thought the location was perfect. It was away from most of the congestion and the rooms had perfect views of the ocean and diamond head. I wanted to bring that bed home with me. The rooms are spacious and clean.The hotel staff was professional and helpful. The breakfast buffet was awesome. I did not eat any other meals in the Hotel. The only down side was that the K tower (I think it was K) was too far from the front desk and lobby.MDupree, Ohio\n\nReview 48:\nGreat Location This hotel is ideally located for anything Waikiki. It is walking distance to just about anything and is right across the street from Waikiki Beach. The rooms were large and well kept. The breakfast buffet was very good. There is plenty of shopping right in the hotel. The staff was very friendly. All in all a very good choice to start a trip through Hawaiian islands.\n\nReview 49:\nIt was great. It was a great place to stay. I thought the room service was perfect. And they never forget to say theIR Please and Mahalos. Great rates, and above average activities.\n\nReview 50:\nThe Marriott went above and beyond! Outside the Marriott at night\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 23901, "query_start_index": 23903, "query_end_index": 23903, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "66%", "inner_docs_start_indices": [176, 874, 1748, 1823, 2947, 3529, 4516, 5083, 5581, 5639, 6370, 6622, 7124, 7616, 8080, 8170, 8526, 9253, 10205, 10373, 10982, 11046, 11548, 11939, 12803, 13356, 14048, 15072, 15768, 16633, 16659, 16750, 16998, 17111, 17853, 17915, 18528, 19098, 19489, 19542, 20255, 20770, 20844, 20883, 21346, 22188, 22728, 23234, 23631, 23825]}
{"id": "229497", "pid": "229497", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nStayed here a few times in the past, I booked 3 rooms this time for 6 men, many months before I travelled, yet was made to share a queen bed with another man!!!!! So were my friends. It was October, definitely no Mosquitos lol, yet I was bitten 4 times in bed, not good. I am a platinum Marriott card holder, got no assistance from staff whatsoever, won't stay again\n\nReview 2:\nStayed 3 nights with my wife and 13 year old daughter. We travel a lot (4 and 5 star typically) We were very satisfied with this hotel. It was exactly as portrayed by the hotel website. Room was spacious, modern, clean and comfortable. Club access a very nice plus - good continental breakfast, snacks, drinks etc..., free wifi... Very enjoyable. Staff helpful, and friendly.\n\nReview 3:\nWe stayed 3 nights at the Renaissance in Amsterdam and didn't have to take the subway or a taxi one time! The hotel is located directly across the street from the train station and you can easily walk with luggage back and forth. The hotel is also walking district from the Red Light District, the Anne Frank House and great shopping, restaurants, etc. The concierge desk helped us book a canal tour and we were able to purchase the ticket at the hotel and put on our hotel bill. The concierge desk also suggested two great restaurants. The rooms are fine sized, what you expect of a hotel. The bathrooms were updated and TV was good sized. We really didn't spend too much time in the room! :) We had access to the concierge lounge which was FABULOUS! The breakfast was awesome and the \"happy hour\" with free apps and cocktails served as our dinner 2 nights! I would absolutely stay here again.\n\nReview 4:\nThis is an excellent locaton for anyone just arriving. It is near the train station, Amsterdam Centraal, but relatively quiet. Perfect for the traveller arriving after a long trip. The staff, particularly, the concierge and the staff in the customer delight office made our stay, giving good advice and detailed directions. The room was a quiet, clean room typical of Marriott. We were there as tourists, and though the hotel is clearly oriented toward the business traveller, we felt comfortable and welcome. The area has wine shops, cheese shops, and the bakeries and a lot of restaurants.\n\nReview 5:\nI stayed at this hotel for a conference , the hotel has extended into another buiding, and added more rooms. however to get to few of those extended floors , its going thru a maze , got lost a few times on the first day , and to reach room 935 , carrying my luggage was indeed difficult , it was situtated between 2 floors tucked away in a corner, next to an office. My room window opened into the narrow street and few feet away from the neighbouring house window. Restaurants are good, location is also great to central station and other sights around and to the tour companies, Concierge was excellent. wireless Internet were overpriced . and the room rates are slightly overpriced.\n\nReview 6:\nWe intended to stay here two nights, however after an awful first night we decided to check-out early and stay elsewhere. Hotels website terribly misrepresents the conditions at this hotel. We checked in at the late evening and were offered an upgraded club room, which was more of a hinderance than help. Our room was located in an adjacent tower-requiring us to take multiple elevators and a lengthy corridor to reach the room. Walls and doors at this property are paper thin, after returning from a late night out we faced hallway noise throughout the night and didn't get any sleep. Security and front desk did not follow-up on our complaints. We discovered by reading the in-room services directory that the property was converted from a Ramada Inn. The only thing this hotel has going for it is the breakfast which was fantastic. Next time I'm in Amsterdam I'll be staying at Hotel Pulitzer.\n\nReview 7:\nI really enjoyed my 2 night stay at the Renaissance in March 2005. I was very impressed with the lobby area and professional staff. Our room was very comfortable and clean with a huge bed. Friends were travelling with couldn't check in right away and got bumped up to a mini-suite for no charge. The location of the hotel was wonderful as well. Everything was in walking distance. Highly reccomended!\n\nReview 8:\nDon't be fooled, this used to be a Ramada and remains so by any other name. Once again, no amount of research or preparation helped me out in Amsterdam. As Marriott member, I thought I would try this for 1 Sat. nite -- we needed to be downtown for an event at Oude Kerk.. as someone stated, this is definitely better for business. I don't think this hotel would be able to exist sans business guests... rates exorbitant considering we paid less than 1/2 the price last month at Apollo Museum Hotel for nearly identical room (and both properties have lifts, which are important to me): barely adequate in size, bed certainly not large enough, decor staid and uninteresting, tub impossible to get out of --- only this pricey hotel has no coffee maker but the audacity to charge for a kettle that takes 15 minutes to boil!! The only thing that looked interesting was the quaint old restaurant across Katgatan but we did not have chance to dine there.\n\nReview 9:\nJan 2008 - Its a building site and will be for much of the year. But you pay full wack non the less. The bar and restaurant have been moved so that you get to walk outside in the rain or cold to get to them. You don't need an alarm call. the builders will wake you around 7.30 and keep you awake. Complaining changes nothing other than getting you angry. The comments make it clear it is your issue, not theirs I suggest you try the Radisson. The Renaissance may offer the Mariott but that is on a busy road and miles away Watch out if you have a package rate that includes Internet or discounts. These did not appear automatically on my bill and its not the first time that has happened here. When I did point this out, there was no apology or surprise. My impression was that they knew exactly what they were doing. Very unpleasant experience\n\nReview 10:\nnice hotel and good location- walking distance to lots of places and close to train stops. the rooms are a little small, but the bed was very comfortable! they have free coffee and tea in the lobby in the morning and always have a candy dish out!\n\nReview 11:\nThis place is a dungeon. The rooms are dark and drab. I requested a non smoking room, and it was given to me; however, I had to walk about 10 minutes through horrible hallways before I arrived at my room. The bathrooms smell horrible and have no upscale qualities...I got kicked out of my initial room because the bathroom sprung a leak...I thought Moby Dick was in the tub for heaven's sake. The maintenence guys were a gag! What's up guys? They did compensate me with a nice dinner voucher though. On the positive side, it's location is strong to quite strong--close to central rail station and walking distance to main attractions. Overall, if you get a super cheap rate, ahead and book the sucker, otherwise, shop around.\n\nReview 12:\nStayed at the Rennaisance Hotel for 6 nights in May.Room was spacious (for Amsterdam). Excellent bath and bed. Comfortable and quiet. Staff was very experienced and competent. Enjoyed a room service breakfast served hot and on time. Location is excellent.\n\nReview 13:\nThis was my first time to Amsterdam and it really helped that we stayed at a nice hotel. The hotel is somewhat off the main strip of shopping, eating, bars, etc. but it was nice and quiet. But also, it wasn't far away from the attractions and sight-seeing as well. I never thought it was noisy here at all. I do remember it taking awhile to get checked-in and checked-out, but there were tons of people that arrived at the same time, so I'm thinking that's the reason why. The workers were always very helpful, especially the concierge. The breakfast and happy hours were pretty good too and again, the servers were very accommodating. I also remember using free Internet while I was there. Rooms were always meticulous, the bed was extremely comfortable and again, it was pretty quiet throughout our stay. I would recommend this hotel to others.\n\nReview 14:\nI read the reviews and took my chances. What a wondeful hotel!! Front desk staff was awesome and friendly. Rooms were large and very clean. Walls are a little thin, we could hear a child crying but did not bug us to much (as we have kids of our own so we know how traveling with them is) Close to the train station and walking distance to Dam Square and other sites. Resturant down stairs is good but staff could be more attentive. There are resturants and markets close by if you do not want to eat at the hotel. Overall, we enjoyed it.\n\nReview 15:\nFantastic Renaissance property. Quick walk to Central Station (but not in a sketchy area), and very close to the nice canals. Excellent concierge with helpful tips. Also great Concierge Lounge for Elite members - extensive snacks/breakfast, free wine/beer, and open on weekends.\n\nReview 16:\nJust got back from Amsterdam & stayed at this hotel. Room definately not worth 300 euros per night, exceptionally poor value for money. Room was nothing special despite being upgraded to one of the newly refurbished rooms. Hotel supposed to be a 5 star but in reality should only be a 3 / 4 star. No pool which is a 5 star must. Hallways are ugly brick and dimly lit. GOOD news room was very clean and good location but BAD news all the hidden charges e.g. when we arrived to get in not only did we have to pay up front but was also asked for 50 euros per night deposit. Would definately not recommend this hotel. Staff very rude expected tips for even the simplist of requests.\n\nReview 17:\nHotel was fine. Luggage taken to room immediately on arrival. Staff friendly and efficient. Room was comfortable. No coffee/tea amenities in room no bottled water available except if you pay for it. Breakfast was good with plenty of variety.\n\nReview 18:\nThe hotel website forewarned us that there was construction ongoing at the property, but we were shocked by the true impact of it. The lobby was non-existant, no place to sit and relax. The check-in and concierge desks were extremely small and lacked any appeal. Gift shop located on the 2nd floor in a regular size guest room, breakfast buffet was ridiculously expensive and the choices were not impressive. The rooms were noisy, we could hear our neighbors conversing through all hours of the night. On the positive side, it was only a 7 minute walk from Amsterdam Central train station and was relatively convenient for the Anne Frank house. We would only stay at this hotel as a last resort. In the future, we will look elsewhere.\n\nReview 19:\nNice hotel, but out to get you. To use the phone, even an 800 number, you pay handsomely, so beware. I had pre-booked and pre-paid this stay, but was billed twice on my credit card. In trying to get the hotel to credit me, I had to call 3 times.\n\nReview 20:\nFirst, they gave me and my family a room whose heating didn't work (and it was December and freezing!). We complained about it and they gave us another room, but the extra bed they gave was broken. We asked for a new extra bed and they gave us an extra bed which was 160 cm x 60... ehm. We didn't want to eat breakfast at the hotel because of the prices (20-30\u00e2\u201a\u00ac).\n\nReview 21:\nPros: - Excellent location! Right where all the action is (bars, etc), yet nicely tucked behind. Spuistraat is a wonderful walk and so is Singel, 50 meters or so from the hotel. Close to shopping, within walking distance of the train station, etc. - Good rooms, some larger than others. I've stayed twice and the difference in size was significant. - Good gym facilities (access to sauna and steam room). - Professional and friendly staff. - Amazingly comfy beds Cons: - The rate fluctuates a lot. I ended up with 118 euros/night but it had gone up and down quite a bit. - Some rooms can be a bit small by some standards, but it is the Netherlands. - They seem to be a bit cheap on the amenities. You don't get a robe & slippers by default. You have to specifically ask, then you get it.\n\nReview 22:\nNice hotel for a short stay. Excellent service, breakfast really good. Rooms a bit small but lovely and comfortable. 5 minutes from the station. They do great deals so worth looking out for them on their website. The only downside is some rooms are quite far from the lift as it is a bit hotel and a bit of noise from outside but nothing major.\n\nReview 23:\nWell, where can I start? This hotel claims to be a 5 star but there is:- -no coffee in the room -no free wifi -billing system always sucks (they hold on to 5 times to your stay bill on your credit card and you have to beg them to release it) -cunning mini bar which double counts after you remove one chocolate bar -their 9th floor rooms are actually on a different part of the hotel which feels like ibis and god forbid if your rooms keys don't work, you have to walk a mile back to the reception! Enough said!\n\nReview 24:\nNice cosy hotel not too far from the tourist attractions of Dam Square and the Red light district, cafe's bars etc. Very comfy bed, decent sized room for Europe (I had upgraded to a club room) and OK breakfast. Staff was polite and helpful. Recommend the hotel for your stay. Safe location.\n\nReview 25:\nI picked a \"Luxury\" Room and paid the 220 EUR rate + taxes per night and ended up with a room very small with nearly no window. I had the feeling to be in a basement ! This hotel is old and need serious refreshing. The bar sucked and there was no service ! We had to stand by the bar and wait for 1\u00c3\u00a0 minutes until the waiter would turn away from TV. REALLY DO NOT RECOMMEND IT !\n\nReview 26:\nA very nice hotel, clean , value for money, in the centre of amsterdam , close to the railway station..nice restaurants inside hotel.Top Choice to Stay!! !\n\nReview 27:\nWe all very much enjoyed this hotel. It is a couple of blocks from Centraal Station, the concierge is very helpful, the hotel is clean and modern. It is a bit pricey but the amentities more than make up for it.\n\nReview 28:\nI stayed at the Renaissance Amsterdam for 4 nights on business. I enjoyed this hotel. The hotel is especially convenient to the Central Rail Station and the tram lines are only a block away. Facilities are modern and clean. Staff is friendly and helpful. My room was on the Club Floor. Club Lounge was quite convenient for breakfast and afternoon beers. I would definitely stay at this hotel again.\n\nReview 29:\nThankfully I was redeeming Marriott Reward Points and did not have to pay for this hotel because most college dorms are nicer. Don\u00e2\u20ac\u2122t be fooled by the curb appeal of the public spaces like the lobby. Rooms are in DESPERATE need of a refurbishment! The Mattress and furniture are deplorable as were the window treatments, bathroom fixtures and lighting. Equally bad were the guest room hallways. They are very musty and OLD Holiday Inn\u00e2\u20ac\ufffdish\u00e2\u20ac\ufffd. Front desk staff was pleasant, when they happened to answer the phone, however, the Doorman and Bell Staff were the most UNFRIENDLY people I encountered in all of Amsterdam. I\u00e2\u20ac\u2122m not quite sure how Marriott allows this hotel to continue to run under a Renaissance flag. I know that Marriott Hotels can sometimes vary in quality but this hotel should be listed as a motel with a nice lobby and meeting space. I will go back to Amsterdam, but I will not stay here again, free or otherwise. This hotel does have a great location and you can easily walk from the central train station. However, they neglect to mention this on their web site. ***NOT A FOUR STAR HOTEL***\n\nReview 30:\nDecent location minutes from the railway station. Amsterdam is small and you can get about without a car. The hotel is swamped by groups/conference delegates/airline pilots who seemed to be more important than us. We were made to wait 3hrs as the room was not ready before we checked in @ 1730 and then given a room above the staff exit to compound our misery as the door kept banging throughout the night.Complaints were pointless as the hotel was full. I would definitely not recommend this place unless you have money to waste.\n\nReview 31:\nThis property is about what you would expect from a Marriott Renaissance. High quality furnishings, good location, excellent club lounge, attentive personnel. However, this property also has an outstanding concierge named Leo. He Is an American who studied Dutch history in Holland and is wonderful at sharing his knowledge with guests. Please make sure if you stay here, that you allow him to plan a walking trip for you, particularly if you enjoy history. One negative. The directions on the website are very confusing coming from Central Station. Get better directions or spend some time wandering around, like we did.\n\nReview 32:\nWe enjoyed our stay in Amsterdam however this hotel failed to help us when the air conditioning unit broke down. We were not offered a room change and had to stay in a very hot and stuffy room. The following morning we were promised that an engineer would visit the room and mend the air con unit that day. We returned to find the window open and the ac unit still not working, we later discovered that this is a common fault in the hotel, thanks to a helpful security guard. We complained once again, and were finally offered a room change which we took. Unfortunately to compound issues, we have now realised that the hotel has charged us a significant amount a week and half later for no apparent reason. We are very disappointed and feel that this whole experience has been a nightmare. Avoid!\n\nReview 33:\nBooked the hotel via the Marriott website which was easy to use. Excellent location, very near to the central station - we walked to the hotel from the station in only a couple of minutes. Reception staff were friendly but not the friendliest we've encountered but no complaints. It was our wedding anniversary and without us asking we received a free upgrade to a deluxe room which was spacious, very clean and had everything required of a 4 star hotel. We also received a welcome / congratulation bottle of wine upon arrival! A very nice touch. The hotel is very near the main attractions and only a short walk to Dam square and the red light disctrict. It's also near some very good restaurants including Gouchos just across the road which we used and would recommend. We didn't have breakfast at the hotel (which was quite pricey) but ate using a local delicatesen just around the corner which was lovely. Canal boat trips are next to the builing - ok but a bit boring. Would recommend this hotel and if we revisit Amsterdam we would stay here again. Typical 4 star hotel - very nice.\n\nReview 34:\nIncredibly poor level of service: trays with rests of breakfast still in the corridors at 7:00pm, total unability to deal with large arriving groups making your check in/out a nightmare, restaurant's food **very bad**, internet at 20\u00e2\u201a\u00ac per day (yes, twenty euros per day...), very small rooms and loooong corridors to reach them, low quality soaps in the bathroom, disturbed twice during my stay by maids willing to make up the room even though I had put a do-not-disturb sign at my door. What else ? they lend you umbrellas when it rains, but most of them are broken. One more ? ok: we had a seminar room so close to the elevators we could hear distinctly all the discussions of the clients => we had no privacy either during our meeting, of course. Terrible experience in every sense!\n\nReview 35:\nSometimes the service you receive from the staff at your hotel can make your trip so much better. Advice and guidance from concierge at the Renaissance in Amsterdam absolutely made our trip. We only had three days to see amsterdam but with the help of the concierge we had a wonderful trip. He outlined a combination of locations we could easily access on foot (the flower market, Dam Square with the royal palace, etc.) and sites to access via canal boat (museums, parks, etc.) that allowed us to see many of the sites without a lot of stress. From now on I'll make sure I put the guide books down long enough to consult the true experts, the locals. The hotel is also an easy walk from the central trainstation.\n\nReview 36:\nWe were looking for accommodation in Amsterdam for a weekend and there didn't seem to be much available. The location was good as it was only a few blocks from the main train station. The lobby looked lovely and staff were very helpful, but once we reached our room, we were a little disappointed. It appeared that the hotel is undergoing renovations and our room obviously had not benefited from that yet. Furnishings were tired looking and the bathroom needs a makeover. All of this would have been acceptable, but this hotel was significantly more expensive than where we stayed in the rest of Europe, including France, Germany and italy.\n\nReview 37:\nThis is a very good business hotel. Excellent location 5 mins from Centraal it has all the standard features expected on a 5* hotel. The service is good, the rooms are well appointed, maybe on the small side but very clean and comfortable. I was extremely dissapointed about the restaurant however: the sublime taste of the carpaccio was spoilt by some kind of cocktail sauce and the parmesan shaves were so frozen I couldn't taste anything. The risotto equally failed to impress with a rather soggy texture and lack of taste.\n\nReview 38:\nStayed in the hotel for two nights, very comfy, modern rooms, if a bit low ceiling. Location is great, short walk to pretty much all attractions and Central Station. Hotel staff is very friendly, great concierge at the lobby giving advice on shopping and restaurants. Lots of cosy places nearby, try Kobalt cafe, away from backpacking crowd.\n\nReview 39:\nBooked the Visa special offer for 135,- Euro per night including breakfast for 2 persons. The lobby is big, nice and comfy, the staff very friendly and helpful. Our room was very spacious for Amsterdam, with a kingsize bed, iron/ironing board, Tv with Internet and even Playstation, BUT unfortunately we could see and smell the age of the room. The curtains were yellowed, the furniture had little scratches, and the bathroom had just 80's \"charme\" with a bathtub with stains and little mold on the shower curtain. The amenities were ok. Try to get an special-offer including breakfast, it's really delicious (but 21 Euro per person is just overpriced) Our resume: Rooms need to be renovated in order to call the Renaissance a real 5 star hotel.\n\nReview 40:\nThe Renaissance is in a great location, in a nice quiet street, nearby in the tourist areas and also near the Central Train Station. Room was clean and comfortable, stuff were very helpful and friendly. Scossa restaurant was amazing, great food at a good price and i also enjoyed the lounge, which has nice atmosphere and very good service. I would stay there again gladly, there is nothing to complain!! !\n\nReview 41:\nStayed here with family for two nights. We were able to walk to most sites in Amsterdam from this hotel. The rooms are clean and modern, nicely appointed and quiet. My only complaint would be that there is just one computer available for use by guests of the hotel and it was often tied up for an hour or more by just one person. Free breakfast was great! We had an early arrival and they were able to get rooms for us so we could rest right away after our long flight.\n\nReview 42:\nBooked 3 nights in this hotel on the hotel website, but this did not stop them from checking us out each day, meaning our door cards which give access to lifts, rooms etc, were cancelled each day. The first morning we received a phone call from reception telling us to leave the room as we were supposed to checkout. Despite providing our booking confirmation, they were adamant we had to leave. This happened the next morning as well, without apology. The rooms are generally very dated and lack tea and coffee facilites. As for the onsight bar or Kopel Cafe, the staff were rude, unhelpful and hard to find. It took over 20 mins to get served on the saturday night and then we could not have the drink we wanted as they had run out of glasses!! Overall, for the price, not very impressive.\n\nReview 43:\nThis is a big, modern hotel in an old historic dam building within an easy walk from Central Station. It definitely caters to business people (it's owned by Marriott) and has the minibars and business centers to serve that market. The staff was absolutely lovely and helpful, and I enjoyed being able to get museum tickets at the concierge's desk. The main restaurant and bar are very hotel-like, but there's an adjacent cafe in the hotel that actually feels authentically Dutch. Although it's definitely a chain hotel, there are touches of charm. The room was comfortable, clean and very modern. The neighborhood, while touristy, is very convenient and walkable to many great attractions. I did ask the best way to get to the airport, and the concierge suggested a $50 Euro cab as opposed to a very nearby and cheaper train, but that seems to be a Marriott thing. Also, things that are free at less slick hotels (like WiFi) often cost money, but you just need to be aware of that.\n\nReview 44:\nWe stayed 3 nights with my wife for EUR 155 per room excluding breakfast which is below the list price of ca. EUR 250. The hotel worth a 4 star grading, nothing, special typical international hotel. The pro side is nice breakfast, 4-star services in general, good location (3-min walk from Central Station, 10-min from main square) the con is the relatively small size room and a bit uncomfortable bed. Maybe 1 more downside: concierge was available 1 time out of 4 as we wanted to have concert&museum tickets.\n\nReview 45:\nStayed here for weekend in June 2005, nice room but no safe in room, which was a shame. Aircon was not that good either. Staff at reception were excellent as were all others. Good breakfast buffet. Someone complained in earlier review that a five star hotel should not have bare brick walls. It wasn't that bad really, just a design of the period, probably late 80s. I found it quite charming. Good security in hotel.\n\nReview 46:\nI stayed at the Renaissance Amsterdam on business. This is without a doubt the nicest hotel in which I've stayed in Europe (at least so far). The hotel is beautiful. The staff is very friendly and helpful and go far behind the minimum requirements in helpfulness and friendliness. The bed was comfortable and I was able to control the temperature in the room (I'm very hot-natured, so this is an issue in some hotels). The bathroom was small, but certainly not cramped. There was ample space for me to work at the desk. The hotel is within easy walking distance of central station, so it's great for business trips. I suspect it would be nice for a vacation as well. The location is also close to a number of restaurants so you can walk for dinner (or hop on the train or tram if you want to go somewhere else). I would highly recommend this hotel.\n\nReview 47:\nWhen I review the Renaissance I must point out that I didn't actually experience too much of the food so my comments are based on the accommodation only. The rooms are a great size, very clean and full of the necessities for a week away from home. Yet everything comes at a price; the wireless is extortionate and I hate to think what the minibar stock cost, but a more luxurious hotel has a higher price band. Position wise, the hotel was in a great position. It's a stones throw from Central Station and on the right side of the Damrak. A quick stroll and you find yourself in the wonderful Jordaan area and away from the tourist areas that we all love to hate. A great hotel, thank goodness my company paid for it.\n\nReview 48:\nThe location is really 5 min walk from Central station and 2 min to the busy central district, but still secluded from the noise of vibrant Amsterdam. Stuff was very helpful and polite and met all our needs. The rooms are great and very comfy - the beds and pillows at Marriott are always ensuring best sleep ever. Breakfast is good, but very pricey- 25 EUR. There is a great dinner deal, though (especially compared to breakfast) - 32 EUR for a 3 course meal with 2 glasses of wine. And the food was really tasty!The only downside is no free wi-fi, ridiculous priced at 20 EUR (or more, can't well remember) per day.\n\nReview 49:\nMy daughter and I stayed at this hotel for three nights during winter break. It was just great and I would recommend it to anyone going to the wonderful city of Amsterdam! Excepitional comfortable beds, friendly staff, clean, trendy and great location\n\nReview 50:\nThe hotel is conveniently located for all of the sights. Being just a short walk from Centraal Station it is quick and easy to get from the airport to hotel without the added cost of a taxi. The rooms are well maintained and to a high standard. The staff are without exception very friendly and welcoming and the food exceeded that which I have received in more 'expensive' Amsterdam hotels! Great base for a trip to Amsterdam and good location to meet up with Amsterdam based friends for drinks and dinner.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29454, "query_start_index": 29456, "query_end_index": 29456, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 554, 941, 1847, 2450, 3147, 4056, 4468, 5427, 6283, 6542, 7280, 7548, 8407, 8957, 9248, 9939, 10193, 10940, 11198, 11576, 12376, 12733, 13257, 13560, 13952, 14120, 14343, 14754, 15880, 16423, 17057, 17867, 18968, 19768, 20494, 21148, 21687, 22041, 22799, 23218, 23700, 24504, 25498, 26021, 26451, 27312, 28042, 28672, 28936]}
{"id": "189041", "pid": "189041", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe Hotel itself isn't the best looking from the outside. The reception staff were friendly enough and helpful. The room was absolutely fine - it was clean and warm. The location of the hotel is basically why I would return to it - it's literally a 2 minute walk from Russell Square Tube Station which is one stop from Kings Cross in one direction and a couple of stops in the other for Covent Garden and Leicester Square. We were booked in for Bed & Breakfast but due to huge queues for breakfast decided to give it a miss - there are signs telling you to go around 9.30am but this seemed to be it's busiest time - maybe be better getting there for it opening - or order room service. A good tip for travelling in London is to buy an Oyster card, cost you \u00c2\u00a33.00 - which you can get refunded if you choose to return the card at the end of your trip - but your tube fares are more or less half of what they would be if you were to buy a ticket each time.\n\nReview 2:\nThis is a perfectly adequate hotel for a few nights stay in London. Very good position, walking distance from Kings Cross, St Pancras and Euston stations, and also within walking distance of many theatres and attractions, so saving on transport costs. Clean room, decent beds, good bathroom. English buffet breakfast was ample, with enough choice for most, and special offer of a free evening meal on the first night if two or more nights booked was very welcome. Just a couple of criticisms 1) There is no hairdryer in the bedrooms, but one can be obtained from housekeeping after paying a deposit. This is a bit of a pain - surely a hairdryer should be standard nowadays? 2) The only toiletry provided is soap - so remember to bring your own shampoo and shower gel. 3) Only sweetners, not sugar, provided at breakfast. These are only minor points, and would not deter me from staying again.\n\nReview 3:\nWe stayed here for 1 night as part of a weekend break away. Its in Russell Square which is a good location as it is in walking distance of the touristy places. We walked to the Thames and in the other direction we walked to Covent Garden / Leicester Square / China Town which took about 20 mins. I would recommend.\n\nReview 4:\nbooked a two night stay at the president through superbreaks , the hotel is very dated and needs an overhaul. our room had scuff marks along the wall where people had dragged their suitcases through the door , dont expect nice fluffy towels they are awful small and smelly not to mention dirty . only soap in the bathroom and the cleaners try to clean your room from 8am. as for breakfast its a disgrace , lukewarm and lack of choice not much good if you are a vegetarian or like me a vegan even though i was told we would be catered for . you have to share your table at breakfast unless you get down early ie. 7am.the sleep quality is not good we even heard the people next door unzip their sitcases the walls are that thin .there is doors slamming constantly and people talking in the corridor . we would stay somewhere more central next time as its too far too walk to anywhere decent , i wouldent stay here anyway as im sure you could find a lot better else where\n\nReview 5:\nStayed in this hotel as part of a Superbreaks weekend. Rooms great, roomy enough for 3 single bed and room to move. Busy at breakfast time but got a table eventually and food good and plentiful. Near tube station and 10 mins walk to Covent Garden and theatreland. A few good eateries around the square. All staff very friendly. Would return.\n\nReview 6:\nFriendly staff but more 1970s hostel than hotel. Wouldn't go again.\n\nReview 7:\nTake your own shampoo and shower gels. Tea and coffee facility - 'mean' to say the least. If you like nice fluffy towels - take your own. If you ring down, housekeeping do bring the little extras, that is not what one wants to do after a long journey and a busy schedule. A very busy hotel and multi national. I do not like to think of visitors to this county going away with the impression that they are being ripped off.\n\nReview 8:\nHad a weekend visit staying at the President Bed & Breakfast only. It gave us a place to lay our head for the night but that's about the only thing going for it. The breakfast was awful (buffet style) but it looked like it had been there for days and the dining room staff, a couple of whom who had hygiene issues, would take your plate halfway through you eating it (Probably for the best really), however they didn't even ask if you were finished....bad manners! One other thing that bothered me was that the bathroom was dirty and moldy. My partner and I went for late night drinks to the Imperial next door which seemed a lot nicer but I don't think I would take the risk of staying there thanks to my experience at The President.\n\nReview 9:\nArrived to the smell of what i can only describe as stale chipfat. Checkin staff very un helpfull. Room on the first floor was pokey, smelt the same as the hotel with the dirtiest windows ive ever seen. My room and the inlaws room over looked the atrium, the wifes room was above the papershop and bus stop. They stated they had fridges for medical supplies, which turned out to be 2 small fridges the staff used to keep their lunches in, and were rather dirty. Ended up taking medical supplies to the local childrens hospital. Within 45 minutes we had checked out and into another hotel. Far too over priced, better suited for backpackers and third world country visitors. The imperial and bedford weren't much better. If you see the white sailing ship logo avoid.\n\nReview 10:\nmy heart dropped as we rounded the corner to this hotel. everything was drab, lifeless and everything was poor quality, including the reception staff. the porters were the only good thing about this hotel, they were always helpful and courteous. The room was horrible. our sheets and blanket were old and torn, the towels were threadbare and the toilet looked like hadnt been cleaned since it had been installed. overall i would not recomend to anyone\n\nReview 11:\nMy girlfriend and I stayed at The President on the weekend of the August Bank Holiday for four nights. Although obviously not a five star hotel, the room we stayed in at The President was spotlessly clean, quiet and all we could have asked for. The hotel is well placed for the Piccadilly Line and was an easy half hour walk to Westminster. The breakfasting room at the hotel was basic, but the food was good and there was plenty of it. We didn\u00e2\u20ac\u2122t use the bar, but it looked nicely done out and comfortable. I would not hesitate to recommend the hotel to other travellers.\n\nReview 12:\nMy Husband and I were booked into this hotel via a travel agents to see one of the Theatre shows. When approachign the hotel I thought the inside could not be as bad as it looked on the outside! How wrong wa I? The staff were unfriendly, the rooms were small and very basic. I was woken up at 6.30 am the following morning by a couple arguing in the corridoor outside my room. I got up and opened the door to find the couple agruing were actually two members of staff! Horrified is an understatement, needless to say we got up had breakfast, if you can call it that? and we left for an early train home. I will certainly do my homework before booking into any of the Imperial Hotels!\n\nReview 13:\narrived after a 8hr flight from jfk new york was not impressed with hotel the lower toilet was cosed and you had to go to the hotel on other side or to your room. we wer offered a small room on 6th floor when we got there the hallway smelled of strong fumes from varnish and all you saw was flys buzzing about and maids carts. we entered the room not impressed the bed looked like an elephant slept in it. no bin in the toilet and a tiny closet. we asked for a better romm was told all rooms were the same. got anothe room on the 5th floor.bed was better but some noise in morning. had to go to the imperial hotel next door for the safty box open from 9.30am to 6.30pm the imperial hotel was much nicer was offered a executive room with a king bed double bath flat scrren tv and very quite much worth the \u00c2\u00a315.00 per night extra. nicer bar and resterant and staff and there was a gala casion next door small but nice\n\nReview 14:\nWe stayed at the President December 28-January 4. Maybe because we paid full rack rate we got extra good treatment. The double room was exceptionally large for a tourist class London hotel. The room was not fancy - for Americans, think Motel 6. There was plenty of hot water. Although we used the stairs mostly, we noticed the lifts were working whenever we went thru the lobby. The room was on the first floor (one flight up from street) overlooking a quiet back garden. The weather was cool during our stay, so double glazing helped keep the room warm. Free wi-fi is available in the lobby of the Imperial Hotel, which connects to the lobby of the President. Any breakfast that includes English bacon is ok with us, but the full breakfast buffet was outstanding. In America we don't usually have stewed tomatoes, baked beans, and fish for breakfast, but we certainly enjoy the variety when we are in London. We didn't need a snack before noon with the buffet full breakfast. We definitely will stey at the President Hotel next time we are in London.\n\nReview 15:\nbeen to president for the last five years. basic but nice and clean. breakfasts lovely nice back bacon. just a nice stroll to covent gardens and embankment. hope to go next year but will have to see what price is with the games been on.\n\nReview 16:\nStayed for 1 night to be as central as possible in London. It is in a perfect location in Russell Square to get to everywhere; walking distance from Kings Cross/St Pancras, Oxford Street, Picadilly Circus, Covent Garden, Theatreland/Shaftsbury Avenue and more. The rooms are basic but adequate, clean with comfortable beds and plenty of space. The english breakfast included in our room rate was well worth going for - lots of hot and cold food all buffet style and you could go back for seconds if you so wished (we didn't indulge but we saw a few who did!). Concierge, porters and reception staff were all helpful and seemed pleased to see you (a rarity in the capital) and there are plenty of lifts to get you to the higher floors, we never had to wait long for one. I recommend the Night and Day pub attached to the hotel for a cold drink after a hard day's shopping or sightseeing, sit outside and watch the world go by. All in all a good stay, no complaints and I would stay again for value for money and excellent location.\n\nReview 17:\nWe stayed for two nights andf found the Hotel well located for Tube Station but Noise levels are horrendous at 6 o'clock in the morning!! Vehicles reversing beeps/ Bottle Banks being emptied/ Metal being clashed about/ Trolleys clashing on concrete floors. Made worse by having Single glazing, still loud with the windows shut. Decor is dated, staff not fully conversant with Tube Station locations. Breakfast is a shambles with not enough cutlery being available, food only luke warm, trying to get a hot drink whilst getting past the queue for the hot plate, dirty tablecloths, and the hotel reception, bar and dining room constantly smelling of Kippers! Definitely needs updating and getting some natural light into everywhere, dark and dingy.\n\nReview 18:\nmy family and I stayed in london for 4 nights and travelling with 3 kids found it difficult finding a hotel to accommodate 5 at a reasonable rate. The president rented us 2 rooms that joined in the middle, one a double the other a twin with extra bed put in. The rooms were clean, both with showers and toilet facilities, hair dryer, kettle and tv. beds were very comfortable. road noise was quite loud but totally expected being right on russell square. Breakfast was a good selection, good service. I dont have anything negative to say about the hotel. The location was great, 2 mins walk to the underground station that will take you anywhere you need to go in london. Tesco express directly across from the underground. shops and eating places on the same street and cabs everywhere. would definatly go back there as its a great base for good clean standard and value for money. hope that helps.\n\nReview 19:\nWe stayed 2 nights and found this hotel to be more than adequate. The room was very clean, breakfast good but had to share table with strangers. We were in a very noisy position (traffic) so would ask for a different bedroom if we stayed again (probably will). Best thing was the position, 15 min walk from Oxford St & Theatres. Book in/out very efficient and staff pleasant. To all Americans out there who complain ........... we have smaller rooms here and not as much luxury.....GET USED TO IT!! !\n\nReview 20:\nI've stayed in quite a few hotels around Russell Square, and this has to be the worst. The decor is pretty awful, breakfast was bad and our room wasn't a very pleasant place to be. The view over Russell Square was good, however. As there are loads of hotels in this area, I would recommend trying another.\n\nReview 21:\nMy partner , our daughter and I stayed at the President for 3 nights recently, and coul not be more pleased with the hotel. The place itself is within walking distance to most places in London City, and having our 6 year old with us, this really helped. The hotel was spotless which is a credit to the staff who keep up the high standard of cleanliness. The breakfast was very good and there was plenty of it. Our meal on the 1st night was also excellent, with a three course carvery dinner. The staff were also friendly and did not hesitate to change our room when we had requested a double but given a twin. On the whole a very nice place to stay and I will recommend this hotel to my friends and family, and would go back in the future. PS. the website photos do the hotel no justice. It is much nicer in reality.\n\nReview 22:\nJust got back from 2 nights in London. Booked by Thomas Cook/Super Breaks. Speedy check in. Room very good, although could do with having a hair dryer in. Had a meal on the first night. A bit standard with very little choice of veg with the carvery. Breakfast ok in view of the amount of people they have there. Full english missing black pudding and hash browns! Food warm and plentiful. Language barrier a problem with the staff(asked for a a cup and was given a spoon) Easy access for the tube. Would definitely go again and recommend to friends.\n\nReview 23:\nWe stayed in the president for the week end. The location is very good. Near to all sites in London and a quiet and calm area. Hotel price is high for what you get. Compared to other European destination its max, a 2 star hotel. Rooms are clean and o.k. Continental breakfast is very, very simple. So we did'nt go on the 2nd day. The rooms are sticky and noisy, lots of trucks coming in the early morning and collect rubbish and ... Would not recommend this hotel but I think it could be even worse in London.\n\nReview 24:\nLocation was good, the room was very small, no hairdryer had to pay 10 pounds (20 AUD) as a deposit !!! 5 pounds (10 AUD) for a jug of tap iced tap water to be brought to the room. Tea and coffee facilities terrible kettle was disgusting. The shower was like a tap and then flooded the bathroom, we reported this and were told housekeeping would fix it but of course they didnt !!!! !\n\nReview 25:\nThis was a last minute selection as the original holiday i had booked with a coach firm to Germany had cancelled due to a poor booking response. The holiday was an 80th birthday gift to my mother and as she has never visited London i booked this trip. To be fair i booked through a travel agent and it was a bargain break, however by the time you take single room suplement into account it wasnt that much of a bargain. The hotel was idealy situated off and not in Russell Square as stated by the travel-rep but was less than 5 minutes walk to the tube. I would not recomend eating at this hotel other than the breakfast which to be fair was very good. The room had a stale tobacco smell and a little off-putting but was tidy. On one evening the Electricty was off and this meant a walk up six flights of stairs not a mean acheivement to an 80 year old lady. another time the water was turned off.\n\nReview 26:\nStayed in this hotel for a short weekend break. Good location but badly in need of an update. The rooms were very basic, paper peeling off the wall, mould on the ceiling, really worn carpets, reminded me of a hall of residence. But.. the beds looked clean, the breakfast was OK, and lets face it, staying in London you dont spend much time in the room.Definetely would not stay here again, but if youve already booked ...its OK ? just dont expect too much !!!! !\n\nReview 27:\nThis hotel is simply terrible. It clearly hasn't been decorated, or cleaned for that matter, since the 70s. Thankfully I was there for only 1 night on business, but the fact that it cost \u00c2\u00a395 a person was daylight robbery. I don't mind a cheap, no frills hotel as long as it's clean and there's good service, but the President isn't cheap and I could compliment it on one thing only....... the location. And don't bother going to breakfast - the restuarant is dirtier than the rooms and the food is pitiful.\n\nReview 28:\nHad a nice stay , Room was very clean ,new bath, everything was great except the bed was a bit hard. My partner was comfy but due to my small frame I felt as if their was a pea under the mattress. Great location staff was great , of course they were very busy while we were there during mid term. I will stay there again for sure. Looking forward to it. Close to the tube lots of great stuff in the area.\n\nReview 29:\nIf you can't find a crack house that would allow you sleep for a few hours this place will provide you with all the style and ambiance you are missing out on. As budget London hotels go this one is pretty awful, you would be much better off and feel safer in a hostel.\n\nReview 30:\nWe stayed at the hotel for 3 nights. Excellent location near the tube station, good continental breakfast (have to pay 5 pounds more for English breakfast), cozy & clean rooms.We would go there again! !\n\nReview 31:\nWe were more than happy with our stay at the President Hotel on the 30th June. The Hotel is basic and in need of modernisation but the reality is that it serves a purpose in providing budget accommodation in Central London at a reasonable rate. The tube station is only a matter of steps away enabling guests simple access to the underground network. I think that many people have the wrong perception of properties like this. If you are looking for a 4 or 5 star property, source one! The President is an ideal base for tourists and business professionals alike and if you go with that view, you won't be disappointed. The staff were helpful and the breakfast was adequate, so we had no complaints whatsoever. If I was being really picky, there was a bit of early morning noise but you are in a Central location so perhaps not totally unexpected. I have no doubts that this hotel will fall short of some peoples expectation levels but perhaps in some cases they are unrealistic ones.\n\nReview 32:\nMy husband and I stayed at this hotel for a London break. The decor was dated and the room quality was basic. We did not pay very much for this hotel admittedly but the standard was none the less poor. The room was basic with few amenities, no toiletries apart from soap and an uncomfortable bed. Our breakfast experience on the Sunday was quite something. Never have I seen such a crowded dining room. People were queuing for the second rate cooked breakfast. We were sat near the door with people crowded around us queuing. Not the intimate breakfast experience my husband and I would have appreciated. All in all I would recommend you avoid this hotel. It was dated, not very clean and it seemed very overcrowded, particularly at breakfast.\n\nReview 33:\nthe hotel represents great value for money, rooms were clean and tidy. Very good breakfast and pleasant friendly staff\n\nReview 34:\nHad asked for quiet room away from lifts, ice machines, kitchen exhaust fans. Got single room located in block between lifts, but have to say did not hear on account of: All day until five sounded like a demented dentist drilling in room above. nearby staff told me had suffered for two years while hotel being refurbished. On return to room which faced internal courtyard was directly above dock where vehicles reversed into for loading/unloading. screech of brakes and noise or reversing warning systems. This did fade away in evening to be replaced by noise of fans somewhere. In the end I pretended to myself was on the new A380 air bus and flying somewhere glamorous. Woken in morning by vehicles again reversing into dock. I was on first floor, several floors up would have been better. Breakfast was English and quite OK. Redeeming feature was cost nearly half of what have previously paid in London. When refurbishment finished would stay again. johnep\n\nReview 35:\nOnce again the President has provided me with clean, comfortable, safe and reasonably priced accommodation. I will definitely stay again!\n\nReview 36:\nRooms on the front are ok but highly sought after. This is because the rest of the rooms are overlooking the service yards and kitchens and are very noisy and really smelly! My first room had noisy pipes which sounded like a fire alarm, so I was moved into a room which stank of stale shepherds pie. I was told this was because it was only on the third floor! My third and final room was on the 5th floor and less smelly. I was woken throughout the night by lorries, clanking, trolleys etc and finally at 6am by the laundry delivery truck. Sleep was impossible. In the morning I asked to speak to the manager and was told to fill out a form and that someone would contact me. Needless to say, they haven't. Stay in a Premier Inn or a Travelodge - or anywhere really.....\n\nReview 37:\nI have stayed in many hotels in London. This one is small but its more that the staff is rude. They knock on the door at 8am to clean the rooms. There was never any \"privacy please\" hangers for the door. So EVERY cleaning lady knocked this early on a Sunday morning. I complained to one of them in the hall way and they were mean to me and blamed my guest for the noise?????? Beds where horrible. I have barely enough room to turn around in the room. The breakfast was the worst. They sat me at a table where many have sat before. There were stains everywhere. I thought it was a joke. Your really seating me in this mess of sauces all over the white table cloth?? I would never go there again even if it was free or someone payed me.\n\nReview 38:\nOn a positive note shower was very effective and room was fairly quiet for central London, The hotel is convenient for the major tourist attractions and the newly opened Brunswick opposite Russel Square undergroud station gives options for dinner. On a negative note, the room was very basic with hardboard used to make the matress firmer. Pillows were lacking in filling and were stained. Towel (yes, just the one) was nearly as thin as the holey sheet. Black mold apparent around the bath. Breakfast was basic at best and the mystery of the pervading smell of fish throughout the hotel was cleared up - it was the poached haddock! Complimentary facilities in the room consist of a plastic bag with tea bag, coffee, powder creamer and sugar. In the bathroom you will find two guest soaps and a clear shampoo/shower gel. I would not recommend this hotel to anyone.\n\nReview 39:\nSome of the staff, young englisch girls, in the reception was rude when we arrived. The maid on our floor, was sweet and helpfull. The beds are very short =175/180 centimeters. If you have breakfasts included, it is just not the English breakfast, you have to pay 4,5 Pound every day - if you want other stuff than very poor toast bread. And there is no cheese or ham etc. It's a waste of money. The Internet wi-fire doesn\u00e2\u20ac\u2122t work at all in your room. If you want to leave luggage the day you checkout, you also have to pay for each item. This is not a 3 star hotel: It's old and and monyemaker!\n\nReview 40:\nI used this hotel for Bed and Breakfast. I had an excellent spacious single room. The breakfast was toally self service andquick.The food was good. and adequate for me but one could eat as much as required. I liked the bar at night. It had no T.V. no machines of any kind, the prices were cheap for London and one could have a drink in peace. The room was excellent, comfortable bed and good shower. Plenty of towels and cupboard and drawer space\n\nReview 41:\nStayed here for one night before travelling to Bruges on an early morning train (8.30am). The check-in was ok but very impersonal, the room was small and clean but very basic - no hairdrier or toiletries. The breakfast room didn't open until 7am so we asked for an early breakfast in our room because we had to leave at 7am but were told we'd have to pay for it, despite the fact that the cost of the stay included breakfast - we didn't bother!\n\nReview 42:\nWas very unsure of how good this hotel was given previous comments but i was pleasantly surprised by the cleanliness and professionalism of the president, The Hotel is in good condition with lots of ammenities the only down side was the breakfast wasn't very good but all in all for the price this was a great hotel.\n\nReview 43:\nI stayed at this hotel from 4th - 7th June travelling by train from Aberdeen with my daughter in law as a treat for her, the hotel is extremely well situated just round the corner from the tube station, we were in Room 673 which was a twin bedded room but was certainly on the small side it also overlooked the back of the hotel probably would like another room if we stay again. That said everything else was fine, clean sheets and towels every day , we found the staff cheerful and helpful the breakfast in the morning was absolutely fine, something for everyone - will return to London with my husband in October, would definitely stay here again, we also discovered the tube comes straight into Russell Square from Heathrow which is a bonus\n\nReview 44:\ni stayed in this hotel , staff very helpfull and friendly, food excellent i couldnt fault it in any way\n\nReview 45:\nThe hotel room was sparse to say the least with SMALL beds that were the perfect size for a 10 year old that were covered with a blanket that had been washed into oblivion, I hope. the room had no hair dryer and none of the usual amenities as; shampoo, conditioner or lotion. In addition the room was facing the street and the outer windows wouldn't close so the street noises made it extremely noisy. The breakfast was a joke and the service was horrible. Did you also know that your room key was given to you on a 12 inch metal rod that had to been turned in at the desk when you left the hotel and picked up when you return. There was no wifi and there were no facilities to get your boarding pass printed even if you ask the front desk to do it for you.London is wonderful this hotel is not.\n\nReview 46:\nWhile not the worst hotel I have ever stayed at, this was far from the best. Staff seemed focused on THEIR convenience, not the guests. For example, housekeeper was banging on my door at 8:00am to clean my room even though I was not due to checkout until the next day. Housekeeper returned at 8:15am and again at 8:30am. When I went to breakfast at 10:30am, I put the card on my door requesting my room be cleaned, but I had evidently missed my single opportunity for service. My room was never cleaned. Staff at breakfast was intent on clearing the dining room promptly at 11:00am, snatching salt & pepper, sugar, etc. from tables while guests were still eating. Vacuuming the dining room while guests are still eating is just not right. Staff made it abundantly clear that breakfast was over and guests were to leave. While the hotel provides wired internet service in the rooms, MANY websites are blocked. This can be very annoying if trying to check e-mail or confirm travel plans. All in all, a great location but would def skip this hotel in the future.\n\nReview 47:\nTaking into account hotel prices in London, this is a great-value choice. Very good location, close to British Museum & a metro station on the corner. Clean, good space in the rooms, safe area. Very complete buffet breakfast, you almost don't need to have lunch! No doubt I will return. People complanin about the key! yes, it is big, bu't you never have to carry it outside! think about what is important, and these things are very well covered at this hotel.\n\nReview 48:\nTravelled in July 2003. The only good thing about this hotel is that it is situated opposite a tube station. The hotel is old and dirty. The front desk looks like something out of a bad 1940's movie. The elevators are filthy and emit disgusting odours. The rooms are small, windows don't open, bathroom is falling apart, and carpets dirty. Maybe it as just my room :) The breakfast was very bad, it tasted like bad canteen food. The staff are friendly and willing to assist but overall the hotel is bad.\n\nReview 49:\nJust returned today from 2 nights at this hotel. The location is excellent and really near the tube. Our room was tidy, clean and roomy enough. However on the 2nd day while we were resting in our room two women walked into our room using another key claiming that this was there room?!? I complained to reception and we were moved to the 7th floor for the 2nd night which was card opening floor only and not keys. I would recommend people ask for that floor otherwise your possessions might not be secure!! We found this quite distressing as it just seemed very strange. Other people have mentioned the breakfasts and how bad they are - we totallly agree!! Pretty horrible and also prepare to queue!! Also, the tables arent very clean and it all seems very chaotic!! If your looking for a budget hotel in a good location - this is hotel for you - however watch out for strangers entering your room!! !\n\nReview 50:\nThis was the worse hotel i have stayed in. We stayed in a double on the 3rd floor. What we were not told is that the entire 4th floor was being renovated. The workmen started at 7am right above us \u00e2\u20ac\u201c and then the power drills began at 8am. I refused to pay for this room and will never return. Terrible food at the restaurant to boot (service pretty good). For a good nights sleep and customer service integrity, stay clear of this place.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30776, "query_start_index": 30778, "query_end_index": 30778, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "44%", "inner_docs_start_indices": [176, 1142, 2046, 2372, 3352, 3705, 3784, 4218, 4964, 5741, 6205, 6791, 7487, 8416, 9480, 9729, 10772, 11531, 12443, 12956, 13274, 14103, 14665, 15187, 15584, 16494, 16969, 17489, 17906, 18187, 18402, 19399, 20155, 20286, 21259, 21409, 22192, 22939, 23816, 24425, 24884, 25341, 25670, 26427, 26543, 27351, 28423, 28896, 29412, 30326]}
{"id": "301414", "pid": "301414", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAmazing place to explore the city. We had a side harbour view room and we could plan our days by looking out of the window. It's 2mins walk from causeway bay mtr station and a myriad of shops is right on the doorstep. The Cantonese resteraunt on the second floor is under going refreshment at the minute but the only thing that gave this away was the note in the lift. If you come out of the lobby and turn right there is a street full of quality restaurants a very short walk away, anyway. The only very minor observation I would make is the hotel decor feels slightly dated. That's not to say its shabby (all very clean and well kept) just feels a bit 1998. All the modern facilities are there though and the rooms themselves are faultlessly clean, well appointed and well laid out (desk over looking the harbour? No problem!). Make sure you visit the rooftop bar at night. Don't worry about buying a beer... just savour the view. Its very special and puts the cherry on top of what was an excellent place to spend 3 days of our honeymoon\n\nReview 2:\nThe hotel is well located for both business and tourism. Friendly and helpful staff and the room is a good size if just a tiny bit on the tired side. The breakfast makes up for everything though. There is a fantastic choice and juice combinations of your choice are pressed freshly for you as you wait.\n\nReview 3:\nWhenever I am in Hong kong, i always stay in Excelsior hotel in causeway bay. location-wise,it is very convenient, supermarekts, MTR, bus stops, malls, restaurants are within the vicinity. The rooms are clean, the fixtures also(some hotels get renovated but skip to change the fixtures, eg. shower, faucets, lighting), but the room is quite small compared to others.they have friendly staffs too. overall\"excellent\n\nReview 4:\nWe booked this hotel for a 4 night stay while returning to the UK from Oz, we had also stayed in Singapore on the way over so were really looking forward to the hotel and Hong Kong. Upon arriving we upgraded to the executive floor but were a little surprised at the size of the room! Although comfortable and very clean it was very small - but the service and exec lounge access made up for this. The best things we found about the hotel were the level of service, range of restaurants, the quality of the room service (food great!!!) and the friendliness and helpfulness of the staff. Although we are fairly well travelled we still found Hong Kong a very unusual place to stay. Be prepared for the smog/pollution, grumpy but cheap taxi drivers and the anti-climax when you reach some of the tourist attractions. Best thing about HK is definately the shopping - visit all the malls and markets to experience the full effect.\n\nReview 5:\nStayed here in November 2008. The lobby is nice, but do not let that fool you. The rooms are outdated and need remodeling. I have stayed at 5 star resorts in beijing, shanghai, and bangkok, but excelsior looks like motel 6 next to those resorts. The rooms were small, but I expected that considering how densely populated hong kong is. Location is descent as there is a shopping mall across the street and some local street vendors, dessert place, and crepe place. But that's about it for the positives for this hotel. Otherwise, stay at four seasons (right on the water) or the peninsula in kowloon.\n\nReview 6:\nThe moment you walk in you can tell that this hotel caters to the guest. The staff is very friendly and efficient. The food is very good, fruits are delicious. Great place to stay as you can relax after a day of running around. Would highly recommend getting a massage in the health club.. Was so relaxing that I fell asleep during it.\n\nReview 7:\nThe hotel is right next to the causeway bay shopping area- so if you want to be near there- there is the one plus of this over-priced hotel. Rooms are really dated and tired- you do not want to spend much time in them.. Bathroom- ok with crabtree items but still looks tired.. The executive lounge also is very basic and not as good as many in asia and elsewhere. The spa looks ok and massage was good- just shortened by the lady doing a barely disguised hard sell of products which was pretty damned annoying....up to 20 mins lost of the hour... I wld not go back to this hotel- tried to get in nearby Crowne Plaza but it was full hence ended up here..\n\nReview 8:\nI must have stayed at a different Excelsior. I asked for a king and got a twin bed room. A hard sell at the front desk to upgrade. The lobbby is like a train station. The rooms are dated and walls as thin as a cheap motel. You hear every bathroom moment your neighbor has. This must be my 50th stay in HK and Kowloon is a much better place and value for hotels.\n\nReview 9:\nIt was the week of ITU Telecoms, and all hotels were booked. This was the only hotel I managed to get, and even then at some extremely exhorbitant rate. The Excelsior is sorely in need of a refresh, although it is smack in the middle of Causeway Bay. Service staff were fine, unlike what was said in the other reviews. The bay view is nice, although the rooms are smallish and old.\n\nReview 10:\nStayed recently for 5 nights on our way to Macau. Unfortunately this was 4 days to long in Hong Kong. Like the City itself this motel is way overpriced for what you get, the rooms are very tired and are need of an upgrade for sure. Stayed on the Executive level and well that was a waste of time and money for sure. Sorry but just can't recommend staying here, must be better options elsewhere, saying this probably best to just by pass this overpriced City anyway\n\nReview 11:\nThe Excelsior is part of the Mandarin Oriental hotels group and is easy accessible by all means of transport. This hotel has no pool but its bigger brother the Mandarin Oriental Hong Kong does have a pool. If you like shopping in Hong Kong this is without doubt the hotel you need! The rooms as you would expect in Hong Kong are small but very comfortable. The breakfast is fantastic and well known by the locals. I have never seen so many choices. To name just a few Chinese, Japanese, Thai but also English, Dutch/German, French/Continental or fish, salads, hamburgers, cold bakery items and sweets. There are all sorts of freshly made to order vegetables juices as well as the normal fruit juices. All staff are very keen to help you and I nearly forgot to mention the harbour view for all hotel restaurants. In the basement is a busy bar to sit and relax with a drink when back in the hotel. I give this hotel 10 of of 10. Well done!\n\nReview 12:\nThis Hotel is in a very good location with regard to shopping and restuarants etc and has lovely views of the Harbour,but the rooms are dated and require a little TLC. We had reqested a Deluxe Room with Harbour View and got a Harbour Room but certainly not a Deluxe Room. The Tea and Coffee making facilities were of an absolute minimum and were pushed into a tiny space within the mini bar.We were on the 31ST floor which was because we asked for a smoking room.Ok so being so high we didn't expect the windows to open fully,but were suprised to find they didn't open at all!...Not even an inch! Reception area was very clinical and reminded me of a low end Supermarket . Breakfast however was great,and being a buffet style one could eat as much as you liked.The choice was astonishing and the food itself was excellent.\n\nReview 13:\nThe location is very convenient since it is in the center area of HK. They have very accommodating staff in the lobby as well in the reception area. They serve good breakfast in the mezzanine floor and dinner at Totte's Bar in the penthouse level-nice view as well, overviewing the bay at night. The service is very good, in terms of changing the sheets and cleaning your room.\n\nReview 14:\nI stayed here, and loved the hotel and location. Get a harbour view room when checking in. The hotel is very close to the subway, and right in the shopping district. The staff were very friendly and helpful.\n\nReview 15:\nI have been staying at the Excelsior off and on for over twenty years. It has always been good. My most recent stay was in February 09 and I was not disappointed. Although the hotel may need a refurb its customer service does not. It has always been a feature for me as well as the fantastic harbour view rooms. On this occasion, the staff at all levels went out of their way to assist me and my wife, to such an extent that in two cases we were literally 'amazed'. The hotel is owned by the Mandarin Oriental group and it shows. My favourite hotel is the Mandarin Orientel in Manila, and it only just shades the Excelsior. A great location and fantastic service!\n\nReview 16:\nA beautiful facility . The rooms are small in comparison to North America, however, all amenities are provided and the room is certainly comfortable. If you are fortunate to have a room facing Victoria Harbour, all the better for the amazing view. The restaurant is amazing with more than enough choices of delicious food. The English pub downstairs is also very good. The location is very convenient for shopping and excursions as well. I would definitely stay here again.\n\nReview 17:\nTo put it bluntly the Excelsior is a dump and needs a major renovation. I am really surprised that the Oriental hotel group doesn't have a problem attaching its name to the property. The one exception is that the service from the staff was up to Mandarin Oriental par. The rooms were really quite small, run down and not the most comfortable. I ate in the hotel once at the buffet for lunch and was not thrilled. Decent location, good business services, good car service although it is prohibitively expensive. I would only stay there again simply because the rates tend to be much better than most other Hong Kong hotels.\n\nReview 18:\nGood spot in CWB but so dissapointed by rooms. Small ,sheets damp, aircon was poor quality and furniture was damaged and needs replacing. Pity they only refurb the lobby and TOTTs. Will not go again as the tiny rooms were so bad. Not worth paying for.\n\nReview 19:\nReturning to the Excelsior for the 1st time for 3 years we realised that it's still our favourite upper-mid range hotel in Hong Kong. It's brilliant location at Causeway Bay next to the shops & MTR station & across the road from the Noon Day Gun is unbeatable. The service is still first class. A pre-booked trip with the concierge had been arranged for us and was confirmed on arrival (at 01.00 am! ).The in-room breakfast is good value & although the rooms are a little dated, the side harbour view of Kowloon & The Convention Centre was spectacular & more than made up for the decor. We love Hong Kong (most exciting city in the world) & we love The Excelsior too.\n\nReview 20:\nA great view from the bar on the 34th floor is about as good as gets for this hotel. Land is incredibly expensive in Hong Kong and so you don't expect the kind of room you might get else where in the East but... Expensive, noisy, small rooms (avoid corner rooms ! you have never seen anything so pokey! ), staff that really couldn't care less with the sole exception of Robert the concierge. If you like the feel of airport check in's then this is for you! A real shame.\n\nReview 21:\nWe had a harbour-facing room on the executive floor. It was large, comfortable, clean and well-equipped. We ate in the Yee Tung Heen restaurant which served good Cantonese food with excellent service. We found the Expresso coffee bar useful and enjoyed the Dickens Bar in the basement which was a well-done approximation of a British pub with good pub grub; it even had English bitter and was clearly popular with expats. The roof terrace and night club looked good. There were several other very popular restaurant choices in the hotel. Service was good despite a lot of coming and going; they were used to handling crowds. Causeway Bay shops and Wan Chai traditional markets within easy walking distance and public transport close by. Land reclamation and associated building works in front of the hotel made the Star Ferry less accessible but doubtless that will pass.\n\nReview 22:\nExcellent location, top of the line service. I would recommend spending a bit more and use their Executive rooms. The service you'll get at the lounge will make it worth the cost.\n\nReview 23:\nMy wife and I booked for 4 nights through a travel agent as part of a 25th wedding anniversary trip and needed to extend our stay by one night. They charged us about $100 more for the 5th night than we paid for the other nights and when I quizzed them about it, I was told \"that's the hotel rate\". There was no effort made to try and meet halfway or recognize our predicament. I got the feeling that they knew we didn't have many options so why would they even try to help us.\n\nReview 24:\nMy group of 4 went to Hong Kong during the Easter holidays and we stayed in The Excelsior. Although there was a queue to check-in, the reception was pretty fast and we had our rooms, upgraded to a higher floor. The ambience was excellent and everything was orderly. In fact, I left an umbrella behind after checking out. The hotel wrote and offered to post it to me (at a fee) and this little detail impressed me too. Integrity and attentiveness. Another points worth mentioning is that this hotel is centrally located, just a minute walk to the MTR station. Shopping and dining outlets are all at the doorsteps. Brilliant!\n\nReview 25:\nHello, stayed here for one night living in the most expensive suite ... the cateogry below presdential suite... The suite is rubbish... dirty torn toilet and rooms.. the suite was quite big around 950 square foot.. service is excellent.. but the suite was really really rubbish.. harbour view was very nice... IF they renovate all the rooms then this place is excellent to stay but till now... dont stay there.. unless you want good service and just a place to sleep because most of your time is exploring then come here... the location of course is perfect... in the busy causeway bay life...\n\nReview 26:\nThere is no better location than this hotel in HK! Though room is a bit old, check in takes a long time and room is not ready when check in...I still love it because you can just step out of the hotel and find everything from food, shopping to entertainment at your finger tips! Best view ever to see the countdown firework on New Year eve too.... If you are not spending too much time in the hotel (who does that in HK anyway?) stay here and you will know what I meant! Concierge service is a plus - for arranging my airport shuttle bus at only HKD150, on time, hassle free!\n\nReview 27:\nI stayed at Excelsior for couple of nights in a business trip. From outside the Hotel did not seem so great but they have done an excellent job in perfecting it from Inside. Its close to the business district and the station is also at a walking distance. Had little bit of struggle with Dinner but breakfast spread was good. Though it is a little far from Airport but I am guessing that would be the case with all hotels which are closer to the Business District.\n\nReview 28:\nWe had a room on the 31st floor as asked for a Deluxe Habour view room which was well worth the upgrade when we booked. Excellent view over the habour and the whole of Hong Kong. Rooms are very clean and plenty of space especially with 3 suitcases with us. 5 minutes walk to the Causeway Bay tube station and 4 stops to Central. Very much in the centre of the shopping district of Hong Kong Island. Not tried the food in the hotel apart from the breakfast which was very good and lots of options. Great it is also available until 11am which was lucky as laid in a couple of times with the jet lag. Good location, nice staff, expensive for drinks etc but it is a quality hotel so what do you expect. Go to the 7 Eleven store 2 minutes away for your cheap water and drinks! !\n\nReview 29:\nI haven't stayed here for many years but returned over the New Year period. Stayed on the Exec floor and it is worth the extra money. The hotel is always busy but the Exec Club makes things just that little bit different. Evening drinks/canapes were always available and the Exec Floor staff really attentive. Dickens bar was great, as usual and the Hotel is in a very convenient position for MTR, Shopping etc The staff were all so helpful and freindly.\n\nReview 30:\nThe Hotel is well placed in Central Business district, had everything what is needed for a business trip. The staff are very accomodative and is also at the heart of Causeway Bay.\n\nReview 31:\nYou can't do better than The Excelsior in Hong Kong. Great staff, great room, great breakfast and the Dickens's do a fantastic curry buffet.\n\nReview 32:\ngot a chance to stay at Excelsior for a night and it was indeed a wonderful xperience. everything is efficient about it the staff, conciergem check in , check out . was on the 28th floor and the view was superb. the rooms were small but had every amenity, including a IPOD docking system.fortunateley i had access to the executive lounge and spend quite a few hrs there just enjoying the quietness and the tasty tit bits along with the view. In teh evening had a quiet walk around victoria park too Overall it was a great experience and the charges were reasonable by HK standards\n\nReview 33:\nWe stayed one night at the Excelsior prior to boarding a ship for a Far East cruise. Check in was quick and efficient. The lobby area isn't that big but all you need. The room wasn't that big but perfectly adequate for one night. Good comfortable bed and nice bathroom. We had breakfast served in the room. The Japanese breakfast was lovely as was the traditional one. The hotel is well situated to explore Hong Kong and we would recommend it.\n\nReview 34:\nGiven this is badged as Mandarin Oriental I was expecting a pretty top rate hotel. How wrong I was. Other than the great TOTT restaurant / bar at the top, there was nothing to commend this place. The room was really poor - looked untouched from the 1980's. Bathroom in a poor condition, windows were so dirty you could barely see out of them. Walls are paper thin. No wifi in room. Bedroom was scuffed, torn wallpaper. In short, really poor for the money. Practically impossible to get a cab in the morning. I am shocked MO allow this hotel to use their brand - they should be ashamed. Checked out after 2 days to a much better hotel - JW Marriott. I do not recommend this place at all.\n\nReview 35:\nWe stayed in The Excelsior in July 2011 in a \"Superior\" double room. The hotel was in a perfect location with Causeway Bay MRT being just two minutes walk. There was also a large shopping complex with floors and floors of shops and restaurants. There was also a Starbucks directly across the road. The room was small, as you'd expect in a city hotel. The breakfast buffet was expensive (HK$350 for two) but good! The Cafe on the 1st floor was reasonably priced however the Italian was very expensive (although lovely). We had a 3 course meal and a bottle of wine and the bill was HK$1400. The Italian meal gave us food poisoning, possibly due to the weird vodka-olive concoction we got after our main course...\n\nReview 36:\nlove the room, the bed and the bathroom! breakfast was very good and tasty the location also suitable with the shopping center\n\nReview 37:\nExcellent service . warm welcome. terrific view from window. superb service. It was too cold and since I was not carrying more warm clothes as I came from singapore , the hotel staff promply found a room heater for my room . the service and cleanliness was too good & the front desk was very cooperative\n\nReview 38:\nI love to stay here, it was near shopping centre in causewaybay, the room was great,comfy and clean, the food was AWESOME, bless the chef! Its a small hotel but i had very good experience here...\n\nReview 39:\nI had to stay at this hotel for a recent business trip to HK, as part of my employer's cost cutting initiatives. The hotel is very tired, the lobby is swarming with truckloads of noisy tourists from mainland China and the rooms smell musty! It is a nightmare getting a taxi in the morning from the hotel. I ended up jumping on the Airport Express bus to get to my office (it's right near the HK Airport Express station). Needless to say, I won't be going back there. If you are thinking of staying there, my advice is: DON'T!\n\nReview 40:\nGreat location but if you dont get a harbour view room which is priced much higher than the standard room then i wouldnt expect much. our view was of an adjacent concrete wall and from all accounts from friends we made in the hotel a lot smaller. The furniture was definately dating but outside the room you wont be too dissapointed. the sports bar is a great (if expensive) place to sit on a night for a good atmosphere and the buffet on the first floor is great. Make sure you get to mong kok market on kowloom side though and dont take the first second or third price they give you! !\n\nReview 41:\nMy visit to this hotel really was quite faultless. The hotel organised a car to pick me up form the airport and the driver telephoned ahead when we were nearly there so that a manager could assist me with check in at a separate desk to save me queuing up with the other arrivals. This was appreciated after a 12 hour flight from the UK The Excelsior is right on the habour, and the room afforded excellent views over to Kowloon. All the staff I came across at this hotel were excellent. The hotel has a great Chinese restaurant on the 2nd floor, where a set menu will cost about \u00a320 a head. There is a rooftop bar as well that has live music, but the drinks prices were quite dear here, as they seem to be in all hotels. Overall I really enjoyed my stay here and would definately book again the next time I visit HK.\n\nReview 42:\nWe went to Hk and stayed in this hotel for 3 nights. The services we experienced during our visit was excellent, from airport limo. transfers to the hotel, check-in, reception, concierge & etc. Location is great, next to World Trade Centre, walking distant to Sogo, Times Square and many other shops. Therefore, lots of shops and restaurants nearby and there is a supermarket in the basement of Times Square with a food court. Access to many types of transportation, taxis are everywhere and very reasonable, except for traffic which may not be too great during peak period. We took taxis every where we go as it is the most convenient way for us, travelling with an 83 year old mother with a cane. We just have to step right outside the door of the hotel and the concierge will get a taxi for us. Rooms are clean and not too small even with an extra bed as there were 3 of us. We will stay in this hotel again is we are in HK.\n\nReview 43:\nIt's the 2nd week I'm in HK and moved from Cyber Port to Causeway Bay. It's very convenient location to everywhere and I booked sea view room in this hotel. All the staffs are nice and helpful. There're always crowd of people in the lobby check-in & check-out and noisy sometimes, but it doesn't matter. The sea view room is great:comfortable king size bed, cozy sofa, convenient working stations. The only one thing I have little concern is that the bathroom is not such big. Considering I'm in Causeway Bay area, it's not a big deal. All in all, it's a great luxury hotel in a very convenient location and have wonderful sea view rooms.\n\nReview 44:\nThis was our first experience in Hong Kong and we were impressed right from arrival. We arrived early from the airport at 8am and they had a room ready for us by 9.30 (Deluxe on 10th floor). Our first impression was that the room was bigger than it appears on the photo. We had a fantastic view of the Noon Day gun, the Victoria harbour and could see along to Central skyscrapers. My wife spent about half our visit just staring out of the window. The room was spotless and the king-size bed extremely comfortable - the best in our four week holiday. Air-con effective and quiet. Hardly any street noise despite the busy roads outside. Very handy for transport links (MTR, buses, tram). All staff very friendly and extremely attentive, always leave 'evidence' of a room service (e.g. left bookmarks on our books). We had the buffet breakfast included which was a great banquet - however the cup of tea we had one day was overpriced at HK$45 plus tax (each). We used Dickens Bar for one meal which was good food and OK price-wise. Hope to visit again sometime when we come back to Hong Kong.\n\nReview 45:\nI stayed there for 7 nights (8th Oct - 14th Oct 2007) in an Executive Suite. I would say my overall experience was good. I am impressed with the room size, cleanliness, amenities and the view. I felt comfortable, relax and always look forward to coming back to the room after a long day outside. It was excellent. The only negative comment I have is regarding the daily fruit basket that was in my room. The first 2 days was good in terms of quantity, variety and presentation. After that the fruits delivered to my room is not in its basket anymore. The quantity and variety is not there. The fruit was just \"chuck\" on a tray and one day there was no knife given! I called to complain on the knife. The next day, the presentation is back. Phew! One last comment is for the reservation personnel. They are really efficient in answering all my emails. Good work! Finally, if I ever come back to Hong Kong....I will definitely stay here. Keep up the good work...Excelsior!\n\nReview 46:\nWe stayed at this hotel January 5-8. Prior to arrival, I spoke with the concierge several times. He confirmed my stay, set up airport transportation, and arranged tours. Everything was perfect when we arrived late at night. Our room had a fabulous view overlooking the harbour and Kowloon. The bed was comfortable. The shower was a little slow to drain and had some stains but fine otherwise. THe biggest downfall for us was the internet. The business center charges 100 HKD for 15 minutes even if you use 2 minutes. That's really expensive compared to everything else in Hong Kong and it's hard to find any internet cafes in the city. Also, upon receiving our bill, a room and service charge was added that seemed kind of high. Overall, the hotel was very nice, close to the MTR, and service was great. I'd stay here again if the price was right.\n\nReview 47:\nWe stayed here in January 2010 and decided to return to celebrate my birthday this January 2012. This hotel does not disappoint - the Concierge's department is superb the best one I have ever encountered - nothing is too much trouble for them to help you with and advise. The staff in the Dickens Bar are great - if you go there ask for Shanti, Carol and Demi as they are so nice to deal with and so helpful. The food in the Dickens Bar is fine - very English based for when you have been eating Chinese Food for a while! The breakfast however is far too expensive but there are several cheap places around the corner. Room quality is excellent with really comfortable beds and pillows, room service is terrific and they even gave me a cake for my birthday and a birthday card! Causeway Bay is the best situated hotel for a lovely stay and good access to the rest of Hong Kong side and access to Kowloon side and beyond - forget the other hotels stay here!\n\nReview 48:\nI used to stay in Prudential whenever I go to HK yearly but no, I think I may pay more and come to Excelsior. Beautiful room with a great harbour view both in day and at night. We upgraded to the superior harbour view room and were not disappointed. The location is fabulous if you are thinking of food and shopping. Across the street, you get good buys (in small lane) and trendy shops for the young and hippies in shopping centres surrounding the hotel. There is a cheap Japanese restaurant and a Korean restaurant serving authentic Korean food, not to mention 24hr eateries all nearby. Hotel is also near ferry terminal to Macau and HK central Station, so it is convenient to take a train to to HK station and then take a cab here. Its easy and fast and cheap too. I would not hesitate to stay there again.\n\nReview 49:\nThe hotel is located at Caseway bay, very close to time square which is one of the best shopping district in HK. I stayed here for two nights, and the room we were given overlooked the ocean. The view of the ocean was absolutely gorgeous, and we were also able to see the kowloon side from out room. We were also lucky enough to experience the symphony of lights from the kowloon side. It was definitely one of the best light show I have ever seen. Will def recommend this hotel\n\nReview 50:\nThe Excelsior in Causeway Bay was an excellent choice for this family of four. My husband & kids had not been to Hong Kong before and the Excelsior was perfectly located to be our launchpad. We had two adjoining rooms which were very large by Hong Kong standards, the beds were extremely comfortabe and the staff were very helpful. The first morning we had the buffet breakfast which was outstanding. We also had dinner in the Cantonese restaurant one night and were very pleasantly surprised by probably our best Canonese meal of the trip!!! Very good value, but ensure you book a harbour view as the view the other way is a bit grim.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 29426, "query_start_index": 29428, "query_end_index": 29428, "truncation_seperator": "... 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{"id": "232859", "pid": "232859", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nRest assured that you will make an excellent choice with the Residenza Cellini. A dream holiday in Rome can quickly turn into a nightmare if you have booked a sub-standard hotel. When I travel I want accommodation that is spotlessly clean, a large and comfortable bed with quality bedding, quiet and bright surroundings, unobtrusive yet knowledgeable professional staff, a location where you can feel the pulse of the real city, convenient to transit...and all that and more at a fair price.The staff and owners of the Residenza Cellini work very hard to exceed their guests' expectations, and they definitely exceeded mine. Our family of three adults stayed in a triple room for nine nights in November and December, 2011, and we thoroughly enjoyed our home-away-from-home. We appreciated Rome all the more knowing that a great rest awaited us at the end of a long day of walking and exploring, and knowing that the next day would begin with a lovely, homey breakfast buffet. Many thanks to the Residenza Cellini for all their care and attention to detail. We look forward to our next visit to Rome, and our next stay at Residenza Cellini.\n\nReview 2:\nWarning! While planning our honeymoon we contacted Cellini based on Rick Steves and Tripadvisor reviews. All seemed well - until we emailed to re-confirm our reservation that they suddenly lost. Interesting that we were quoted a discount rate from the Rick Steves book and then suddenly forgotten about during high travel season. A #1 rating should be earned through follow through and service. Not accepting credit card information and then losing it. We're quite disappointed indeed.\n\nReview 3:\nI chose the Cellini based on all the wonderful reviews I had read on Tripadvisor. I was extremely disappointed and agree with everything said in the honest negative reviews of the hotel. This place is nothing special and needs to do a lot more to regain its #1 rating on Tripadvisor! I stayed in a Junior Suite with my family. The room is not a Suite it is a room with a king size bed and two single beds! It is a family room and nothing more! It was not filthy dirty but it could have been cleaner particularly in the bathroom. The hotel staff did no more than they should have done for us. The breakfast was poor and the cold meat and cheese looked as if it had been there for months. I would not stay there again. I really cannot understand all the positive reviews for this hotel on Tripadvisor, this hotel is far too expensive for what you get! I have travelled all over Italy and have stayed in Rome many times, try the Hotel Sant Anna in Borgo Pio, near the Vatican same price but 100% better!\n\nReview 4:\nWonderful hotel. Staff very friendly and helpful. Needed to call US. Suggested phone card, where to purchase, and helped with use. Computer available without charge. Wonderful breakfast with wide variety of choices. Nice outdoor, covered deck/patio for evening drink or take-out dinner if too tired to go to a restaurant. Great location, near train station. Good market several blocks south on Nazionale for fruits, vegetables, wine. Room has safe, refrigerator, wonderful shower. Room and bath comfortably large. Area feels very safe to walk at night. One tip: if paying with cash for the 5% discount, I had problems with several ATMs. They would not accept a request for OTHER amount, larger than 250euro. Had to make multiple withdrawals for 250euro to get desired amount. Highly recommend.\n\nReview 5:\nThis place is a wonderful oasis in the chaos that is Rome. It is well positioned near to the main station, underground trains, and major sites. The staff were wonderful - friendly and always keen to assist with advice and reservations. The night porter, Pietro, is a real gem. Our room was comfortable and quiet, althought the airconditioning did struggle a bit in the heatwave. Breakfast was great, and with only six rooms, it is a friendly environment. We will definately stay there again if we ever visit Rome in the future.\n\nReview 6:\nStayed at Residenza Cellini in November for 4 nights. Not only was this hotel close to the major sites but great location for the railway too. Although it was quite centrally and pretty close to the hub, there was hardly any noise. The staff were extremely helpful and knowledgeable coming up with ideas/suggestions and recommendation - very useful for a first time visitor to Rome. Will highly recommend Room 6 which had a view of the courtyard and very quite. Would definitely recommend this hotel :)\n\nReview 7:\nStayed 4 nights at the Cellini in early Sept. and enjoyed it very much. Thank you Trip Advisor reviewers for helping us find this gem. The Cellini is a small hotel located in a building it shares with a couple of other small hotels. The Cellini's rooms are on two of the floors in the building. Some have lamented about the small antiquated elevator but I found it kind of adds to the charm of the place. A few general statements about the hotel: The front desk staff could not have been more helpful, professional and friendly. Rooms not huge but more than adequate and very clean. Like all the hotels we stayed in in Italy, the beds seemed a little harder than we are used to in the states but comfortable enough. The hotel's location is very good located right near Piazza Nationale and a not too distant walk from the train station. It's located in a quiet neighborhood but not far from sites, shopping and good restaurants. We ate at the nearby restaurant Target and found it quite good. Reasonably priced by Rome standards, well located, clean and friendly, I would not hesitate to stay here again.\n\nReview 8:\nLook, it is difficult finding a quality hotel under 250 euros in the center of Rome in season and we found this hotel via TripAdvisor and we were delighted with the results. We chose a mini suite for a little extra money and it was well worth it. The staff was super friendly, the breakfast was adequate and the location is quiet and central. Plus they have a small terrace on the 5th floor if you want to sip a glass of wine. Lugging suitcases up in a very small elevator was no fun but it seems a lot of small hotels have this problem. This was the perfect hotel to end our 7 day trip of Italy!!! !\n\nReview 9:\nGreat place to stay! we stayed at their apartment and had a very nice vacation, Gaetano and Barbara are very nice and helpful. They run to help me every time I called them. I will definitely recommend their places. Thank you for a nice visit to Rome\n\nReview 10:\nWe spent one night at the Residenza Celllini in May 2002 before heading to the countryside. Our stay there turned out to be one of the highlights of our 3 week trip. The proprietors were exceptionally warm, gracious and helpful. The accomodations were very tasteful and comfortable and far exceeded our expectations. Our main goal was to rest up after our long flight from the west coast. The bed was certainly the most comfortable we've encountered in our European travels. And the bathroom was a dream come true. I am glad to see from these reviews that there have been many more people after us who have had similar experiences with this outstanding establishment. We already know where we will stay on our next trip to Rome!\n\nReview 11:\nMy wife and I stayed at the Cellini for four nights during the snow storm of 2012. It had not snowed in Rome during the prior 26 years. The Cellini was a great place to call home during those bitter cold days. The place was always attended, always warm, and they had an assortment of umbrellas to choose from. We loved their old-fashioned lift with the wrought iron gate and glass double doors - it was very nostalgic. This place is within walking distance of the train station and is very near Line A of the Meteo. The staff at the front desk spoke English which was a bonus. The breakfast was of coffee to order, pasteries, fresh fruit, yoghurt, cold cerial , and a meat and cheese platter in a nice sunny room with classical music in the background. The rooms are spotless and the bathrooms have a towel warmer and bedet. It is secure since the front door has a buzzer security system. Also, the wi fi was flawless. We very much liked this place especially for 110 euro per night (off-season rate).\n\nReview 12:\nMy family and I stayed at Residenza Cellini for four nights June 3 - 7. I can't say enough of this place. It was impeccably clean. The service was second to none. They were very helpful and attentive to our needs. Our room was very large and beautifully decorated. The bathroom was huge and modern. It has the comforts and look of a luxury hotel, but with a personal touch. The breakfast is plentiful and served in a cozy and elegant setting. They made cappucino for us every morning. I would highly recommend this place to anyone. If you are a family of four like us (2 adults and 2 teenagers) their family suite is perfect. Also, the location of the hotel is very convenient.\n\nReview 13:\nHaving stayed in many hotels in Rome this is absolutely one of the best. My wife, sister-in-law and niece finished up a Tuscan holidy by spending 2 nights in Rome prior to our flight home. My wife and I had room #2 and the others were in #6. I can't heap enough praise on the staff at this fantastic, 6 room, property. They are courteous, helpful and truly concerned about your comfort and well being. Clean, comfortable and quiet. Lovely breakfast and free internet via the laptop in the breakfast room. A metro stop is a block around the corner. You can walk to this property from Termini station but I suggest a cab if it's your first time in Rome. Thank you Rezidenza Cellini...we'll be back !\n\nReview 14:\nThis tiny hotel was a wonderful experience. The most amazing thing though about this place is the +++ service. Everyone was absolutely gracious and very helpful ( night and day). I have travelled quite a bit but have never seen such good service. Our room (503),on the 5th floor, was not huge but very very quiet with a little patio. The bedding was excellent but very firm. I would recommend rooms on the 5th floor ( as opposed to the 3rd) as the breakfast room and reception desk are on the 3rd. The breakfast buffet is not huge but has essentials. In short , I would highly recommend this place for its service, location ( central, close to subway, buses, 15mn walk to the Trevi fountain, 10mn walk to the Quirinal) and its charm ( beautiful marble floors, nicely decorated rooms\n\nReview 15:\nSimply the best place to stay in Rome. Small, spotlessly clean, quiet and located near the Metro and great shopping. There are not enough superlatives to describe the staff. They are always available and make extraordinary recommendations for dining and entertainment. They even purchased our opera tickets, which were waiting for us when we returned to Rome. We cannot imagine staying anywhere else in Rome.\n\nReview 16:\nBefore booking, I checked at least 50 other hotels but did not find anything worth it in price and location. After staying in Residenza Cellini, I would do it again. Beautiful, silent rooms, very practical location, very good breakfast and great service! I cannot think of a better location because it is accessible by bus (so many lines that is amazing), metro, train and taxis. In addition, the rooms are cute, beautiful and the service is wonderful. During two occassions they provided me with very early breakfast. Thanks Residenza Cellini! I had a wonderful time! Very relaxing! !\n\nReview 17:\nVery clean, comfortable rooms. Bedroom was fairly large for European standards, although the shower may be a little tight if you're on the larger side. Location was fairly busy, but our room was very quiet, we slept great. The owner and staff were all extremely friendly and helpful and pointed us in the right direction every time for restaurants and sight-seeing. It's a short walk from the train station and every other site you want to see. We're walkers, so we barely used the bus passes that we got - although they did come in handy at the end of the day. The 40 and 64 bus lines stop right behing the hotel and get you everywhere you need to go if you don't mind walking a few blocks from each stop. We never spent much time at the hotel other than sleeping, but there was a great little common balcony outside the rooms that offers a nice place to relax in the shade if you need it in between outings.\n\nReview 18:\nWe've stayed at the Residenza Cellini twice and absolutely love it! The staff is truly wonderful and always go the extra mile to make sure you are happy. The offer excellent suggestions as to restaurants and great places to shop. We had a fabulous stay both times and would be glad to stay there again should we return to Rome, which I hope we will.\n\nReview 19:\nBenissimo, great, unreal!!! !I love this hotel. Great personal, great room, great everything...Great Manager=)Thanx for all Maria from Russia\n\nReview 20:\nStayed with brother and wife for a second time which was equally as good as the first time. Perfect location, super friendly staff and excellent quality and services. I wouldn't want to experience Rome any other way and it is located close to everything. Thank you to all the staff for another wonderful experience.\n\nReview 21:\nOn your first full day get a Roma pass. This gives you unlimited travel on bus/metro and you will need it as you will walk mega-miles even with transport. It also gives you free admission to 2 museum sites. Save one for the Colosseum as this allows you to jump the queue which will be long but you will not realise this until you get near the ticket office.So get one and save an hour. The hotel is wonderful, the staff are so helpfull and the room we had,junior suite, was quiet and very comfortable and spotlessly clean.We spend a lot of time in hotels and this one is right at the top of the list.Well done Residenza Cellini.\n\nReview 22:\nThis serene, immaculate, cheerful, central spot is a priviledge to stay at! The Owner family are charming, you could eat off the floor it is so clean and as a woman traveling alone it is more secure than any other venue I know about.\n\nReview 23:\nWe are a family of 5 that stayed in 2 rooms at the Residenza Cellini at the beginning of August 2007. I booked the hotel because of all the reviews I read on Trip Advisor and I was not sorry. The review before mine pretty much tells the whole story. The hardest part for us was getting the luggage up and down because there was a lot of luggage and a very tiny elevator. There were also some steps at the front of the hotel. You do need to do this all yourself. But other than that, the stay was quite pleasant and the people were as well. I found the rooms quite spacious ( I can't remember the actual type that I booked). When I arrived, the hotel booked a tour of the Vatican Museum for me for the following day. The hotel is about a 15 minute walk to the Spanish Steps and Trevi Fountain. The breakfast was simple - enough to hold us over. It was a very good choice and I recommend it.\n\nReview 24:\nWe booked at the Cellini because of the reveiws in TripAdvisor. We were not disappointed. This small hotel is in a great, central location. Yet it is a quiet neighborhood. The room was handsomely decorated (next time we'll reserve a junior suite for more space, but it was fine). The staff couldn't have been more helpful. They helped us book a guide ahead of time. They made reservations for a tour to Tivoli and for local restaurants. The breakfast was perfectly adequate and will probably be even better in the soon-to-be-open bigger breakfast room. And the price is very reasonable for such a good accommodation in Rome. We'll go back.\n\nReview 25:\nThoroughly enjoyed our stay, we had the juniour suite which was spacious and very Roman. Staff were very helpful. Location was good.Breakfast was plentiful, but breakfast room very small. Perfect if you are looking for B and B type accommodation.\n\nReview 26:\nHaving read previous trip advisor reviews we decided to stay in this hotel - a very good decision. It is very well located for exploring Rome, with a lot within walking distance. The rooms were clean and a good size. The friendly and helpful staff were always available to advise on how best to get around, where to go and to help with travel arrangements.\n\nReview 27:\nThe rooms are so clean and the hotel is so comfortable. The staff is so helpful and friendly...probably the best hotel staff I have ever encountered! The only slightly negative thing I have to say about this hotel is the pillows, they are not very comfortable. Highly recommended!!!!!!!!!!!!!!! !\n\nReview 28:\nWe have just returned from a 4 night stay at this wonderful hotel. Our room was beautiful as was the bathroom with the jacuzzi. Francesca could not have done enough for us, recommended and booked wonderful restaurants during our stay. The hotel is in a fantastic location, just off Via Nationale and very close to all public transport links. Will definitely return to this hotel on our next visit to Rome.\n\nReview 29:\nStayed 4 nights over a long weekend in a junior suite. From initial enquiry through to being dropped back at the airport could not fault hotel, staff or services. Hotel was a very pleasant change to chains. The hotel and rooms had character and quality. All staff were extremely helpful and gave clear and useful advice. Asked for a reccomendation for a traditional Trattoria and had the best meal of our trip there. Nothing was too much trouble and everything we asked was done without issue. There maybe better located hotels in Rome but everything was either within walking distance or accesable via Tube or bus both 2 mins walk. All in all an excellent stay and would return and reccomend.\n\nReview 30:\nWith only 11 rooms, the very hospital staff cater to your every need, even offering to bring us a cappucino at 4 am before our departure. Jerry, George and Francesca are perfect hosts to the guests and will gladly help you find our way around Rome. Many great restaurants nearby. Great to have a free computer to use. The decor is so elegant, beautiful draperies and gorgeous marble and wood floors. And everything is spotless! Thank you so much, Carol and John, Vancouver Canada\n\nReview 31:\nThis was a return visit to Residenza Cellini. The staff makes settling into Rome very easy with their knowledge, gentle voices, fluency in English. The room decor is sophisticated and well coordinated; the jacuzzi and high quality bathroom fixtures feel regal. The common areas are filled with blooming orchids. It's placid and alive at the same time. We like the location. There's a metro within 2 blocks and several bus lines that run along Via Nazionale, about 1.5 blocks away. We walked from Termini to the hotel with our luggage. We walk to the Spanish Steps, though as we get older the walk seems a little long in winter, maybe 15-20 minutes. We've stayed at other nice hotels in Rome near this location and elsewhere, but this hotel is the best for us in every way.\n\nReview 32:\nWe booked this hotel on the back of the positive reviews we had read on this website, and were not disappointed. We stayed in room 504 on the fifth floor. room was large, airy and quiet for the centre of a city. The staff were extremely helpful, recommending restaurants, and helping with buses. I would stay here again and would recommend it to anyone.\n\nReview 33:\nWe just returned from our stay at the Residenza Cellini in Rome. The quad room was large enough for a couple with children or four individuals who know each other very well. the bathrooms were beautiful, clean and efficient. The staff was helpful with reservations at local sites. The fifth floor terrace was a real treat after long days site seeing. Breakfast was excellent in the small breakfast room. Free internet was also very nice.\n\nReview 34:\nOur stay at the Cellini was very good. The room was nice, bigger than I thought it would be and the bathroom was excellent and very updated. The staff(family) were so friendly and helpful and I loved the location. It is 2 blocks from the Republick Square where we found a beautiful fountain and ate at an outside resturant over-looking it. The area was not so crouded and touristy like at the Spanish Steps Etc. So if you like a more genuine feel, this place is perfecty situated. The hotel always came running with hotwater when I asked and even gave us a complimentary bottle of wine and glasses our last night there. The only downfall was that there wasn't any area to sit and relax outside of your room. All the other hotels that we stayed in later either had a terrace or sitting area. We really did miss that. Overall it is a wonderful place to stay. We even ran into Rick Steve's there.\n\nReview 35:\nWe stayed here 4 nights and it was fantastic. They've taken one floor of a historic building with a lot of character and turned it into a beautiful sanctuary. If you've stayed at one of the upscale-boutique Kimpton brand hotels in the U.S. you'll find Residenza Cellini pleasantly familiar. Our large, king-bed room was spotlessly clean, elegantly decorated, and extremely comfortable. The location was central to everything we wanted to see and in the heart of Rome, but our room was very peaceful and quiet. Barbra and her staff provided impeccable service to include bringing cappuccino to our room every morning, providing fresh flowers, and even a complimentary bottle of Spumanti. Robert and Margi gave great restaurant recommendations and went out of their way to make sure we were comfortable. We got an off-season rate of 110 euro (paying cash) that included breakfast and internet. This hotel was by far the \"best of the best\" for value, quality, service, and location. We'll definitely be back!\n\nReview 36:\nIf you are traveling in a group of 3 or more, be sure to ask the hotel about their apartments. We stayed in one near Piazza Cavour, and would highly recommend it to anyone. It was very clean, tastefully decorated, spacious, and the beds were very comfortable. Our family was able to \"spread out' and not be cramped together in one or two rooms. It was priced very well, considering how many people we had...5 then later 6. The hotel owners were very gracious in helping us with anything we needed, and our kitchen was even stocked with food! We were very impressed with their property.\n\nReview 37:\nWe had a truly wonderful experience at the Residenza Cellini. It is well located, within walking distance of Rome's major attractions. The facilities are attractive, and the staff was as nice and accommodating as any I have seen anywhere. The rooms are generously large and are attractive and recently renovated. Very clean. It was very nice to come back to the hotel at night. They make you feel like family. I would describe it as a hidden gem.\n\nReview 38:\nStayed at this hotel last week 1st to the 3rd March - had a suite room with a jacuzzi bath and was amazing was concerned when booking that it was near to termini and not near any of the sites were were totally misguided on arriving there via the transport arranged through the hotel we were blown away... the hotel is imaculate and the service is out of this world. We managed to walk to most of the sites from the hotel and found the staff at the hotel very friendly - defo try their capuccino they are the best in rome - trying to get my boyfriend to make them back home it just isnt working ha ha They really look after you and make your stay in Rome very memorable\n\nReview 39:\nWe stayed here for three days and enjoyed it . we had a quiet room overlooking a courtyard.The staff is extremely accomadating.If you want an elegant small place with personal service this is the place.They will keep your luggage ,let you check in early,give you advice or just chat..the breakfast is great and the computer is there for your use. This place's main problem it is so far from the sites you must take public transportation..and that can be hectic..also there was no tub in our room. with the euro the rate it is this place is a bit high but othere than that ..it's great! !\n\nReview 40:\nA friend and I stayed in this hotel from Dec 30 to jan 4 2009. The service was really good. We didn't ask for much but when we did ask they did great. I even used the mini bar and they didn't charge me! The beds were set everyday and the room was cleaned very well everyday. They even left us chocolate in the room everyday after cleaning it (except for last day :-) but no big deal). I think the only downfall to the whole place is the price but you get what you pay for and we payed well and were treated well, on my next visit to Rome I would definitley stay here again.\n\nReview 41:\nThe staff was warm and welcoming, our room was ready when we arrived at 9:30 a.m., our room was immaculate and, for a European hotel, fairly spacious. The hotel is 5 minutes from the metro and within fairly easy walking distance to most sights. Breakfast was standard but good.\n\nReview 42:\nMy partner and I spent five nights at this wonderful quiet place beginning on June 26. We stayed in a junior suite which was worth the extra Euros. The location is unbeatable with a nearby metro stop, the termini train station, and plenty of places to eat. Don't be mislead by the comments about the neighborhood. It is quite safe and the locals are great . The staff is very helpful, the breakfast was really good.\n\nReview 43:\nThis hotel is a great find. Very close to Termini train station and reasonably close to all the sights (about 10 to 15 mins walk). It is a bit out of the way, so therefore more quiet than traditional Rome hotels. It is a small hotel, and therefore has great friendly service. The rooms are larger than average. We had a quad room for a family of four, and it was clean and spacious. Would highly recommend this hotel, as a peaceful haven\n\nReview 44:\nStayed 3 nights prior to cruise. Lovely accomodation and friendly/helpful staff. Very clean and spacious rooms. Great location close to transit and good restaurants. Coming off an overnight flight from Canada we were so glad we pre-arranged with the hotel to be picked up by car service. Worth every penny. The english speaking driver was waiting for us, assisted with luggage and we were off to the hotel with no worries of trying to find a taxi and then the taxi finding the hotel.\n\nReview 45:\nAn oasis of pleasure in the middle of Rome. All the staff were unfailingly helpful and friendly and made us really feel at home. Good rooms and breakfast.\n\nReview 46:\nI travel a lot and this is ONE of the BEST small hotels I have stayed with my family. This hotel offers a very good size CLEAN room. good beds, clean layout, HOT water with good pressure, iron with stand (with request), FREE wifi , GOOD italian break fast, Facility for same day cleaning for cloths,,,,list goes on! The staff is great....Feels you are staying with a RICH family in Rome with all the comforts.....very good with recomendations for food....buying good quality Italian made shirts and ties...... This was my first visit to Residenza Cellini and will return again...HIGHLY RECOMENDED. Special thanks to Barbara, Donato, Georges, Robert and Magarita.\n\nReview 47:\nThis hidden gem is immaculatly clean with impecable service and conveniently located to all the attractions and the metro.\n\nReview 48:\nResidenza Cellini is the place to stay in Rome! If you are looking for a quiet, clean, elegantly furnished, comfortable and spacious room (even by American standards) with very well appointed private bathroom, then look no farther. A warm welcome is just the beginning of a stay in this fine roman hotel. The English speaking Owners (family) and staff of this wonderful 6 room hotel are extremely attentive, courteous and informative. Whether asking for directions, restaurants, sightseeing, trains, buses, drivers, scheduled events, or perhaps just a simple cup of coffee; Barbara, Donato, Gaetano (the owners) and Pietro are patient and insistent that you be well taken care of. A European breakfast awaits you each morning. Meats, cheeses, breads, pastries, cereal, yogurt, fruit and juices are delightful and very substantial. The coffee is made to your individual taste. The location is excellent, one block off the Plaza Republic on a quite side street (Via Modena) near the Ministry of Defense. Well within walking distance to public transportation, trains, churches, museums, restaurants and most of the major attractions. This is truly an intimate and relaxing enclave from the busy streets of Rome. A very pleasurable and memorable stay!\n\nReview 49:\nMy wife and I just returned from a week in Rome. We decided on Residenza Cellini based upon the reviews and we were delighted with our room, the ambiance of the hotel and the bend-over-backwards niceness and helpfulness of the staff. We have traveled quite a bit and stayed in some extraordinary places, but this really did turn out to be the perfect place to stay in Rome. Although we were concerned about the location, it turned out to be ideal. Not only is it easily accessible to bus and metro lines, the area itself was terrific. We would highly recommend this place!\n\nReview 50:\nThe Residenza Cellini is a welcome haven from the busy city of Rome, which can be gritty, hot, crowded, and generally overwhelming at times. The hotel is located on two floors of a building that houses other hotels, businesses, and residences. Our room was big and lovely, and the bathroom was gorgeous. Perhaps the best part is the staff: Gaetano, Barbara, and Francesca, as well as the other personnel, always had a smile for us and were helpful in every way. The breakfasts were good, with delicious cappucino. There is a pretty outdoor patio in progress; this may be a future option for al fresco breakfasts. Location is convenient - just tell the taxi to drop you off at Piazza della Reppublica nearby and walk the rest of the way. The hotel is close enough to walk to many of the major sights. The train station is within walking distance, too. I would stay here again.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30234, "query_start_index": 30236, "query_end_index": 30236, "truncation_seperator": "... 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{"id": "2515005", "pid": "2515005", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nService was excellent nothing was a problem even to printing off boarding passes for ongoing travel. Room was well maintained and comfortable. Close to local sights such as Notre Dame and Louvre and close to the Seine for that romantic stroll with your partner.\n\nReview 2:\nIt is a nice cute hotel with great central location. The rooms are not big but it is comfortable and clean. The decor is very nice with a romantic touch. The breakfast is very very good and highly recommended. I would have rated this hotel above average except for one thing, one of the staff. I was kind of shocked by the unfriendliness of a certain staff. Especially after I read all those reviews about how great the service is. Most of other staffs are very helpful but everyone there seemed to lack smiles on their faces. The service issue became even more apparent after I stayed at the Royal Magda Etoile and felt like a king there. My recommendation for this hotel is that if the management care about the reviews and ranking, they should get rid of this person. It is awful to have one bad apple destryoying it all.\n\nReview 3:\nMy wife and I have lived in NYC, Chicago and SF for the past 18 years and are very use to small spaces and city noise. We read about this in advance about Britannique but thought it wouldn't be too bad. We were wrong. The walls are paper thin and the unfortunately too many people use their televisions or talk too loudly. We had to move after 4 nights. The people were nice however the music in the breakfast room was a bit bleak (not charming). For less money we found 3 different hotels on the left bank, St. Germain that were much larger, more stylish and with equal or better location.\n\nReview 4:\nFirst of all... Big thanks to the Trip Advisor community... You always steer us to the gems and Paris was a delight with your guidance. Highly recommend this sweet place located in the middle of all the action for day trips and evening neighborhood walks. Staff were very helpful and there are no problems when you slip back into speaking English. Room 55 was large (relatively speaking) quiet, clean and comfortable. Welcoming small hotel.. Would come back for sure. Ou\n\nReview 5:\nMy husband and I recently stayed at Hotel Britannique the last week of October. We are from Virginia and found their website online. We were pleased to see the location is central to one of the biggest metro stops in Paris, and also within walking distance of many cafes and Notre Dame. My husband and I barely used the Metro because the hotel was centrally located. It was safe, very clean, and even included a Romance Package with flowers and champagne to celebrate our anniversary. The staff was kind to us, because we are not fluent in french. They even helped provided us with an adapter so that we could charge our computer in our room. Very friendly, clean and would stay there again. Rooms are small, but it added to the charm of the hotel. Would also recommend to any friends that will be going to Paris.\n\nReview 6:\nLocation, Location, Location.. Recent stunning refurb although cramped. Excellent ZIMMER restaurant across the road and fabulous bakery around the corner. Staff very friendly, helpful and apologetic when we highlighted the walls were paper thin and were kept awake till the small hours by the couple making out next door!! Tea and coffee provided in room but no kettle or hot water as this has to be obtained from the lobby - bit tricky if staying on the 5th floor\n\nReview 7:\nA really good location for the major sights. FREE wifi (really good). Very helpful and friendly staff. Our only serious reservations were the fact that (as mentioned in one or two other reviews) the sound-proofing of the walls is really not very good, and we had to let our neighbours know that we could hear them talking, and then it was fine. It wasn't a problem getting to sleep and the location is actually quite quiet, being off the main busy street. The only other slight reservation was the choice of English TV channels. BBC World News would have been good, especially as we were there during the UK election - instead we only had CNN (better than nothing). Facilities are very much 3 star rather than 4 or 5 but that's fine. I'd certainly think about staying again.\n\nReview 8:\nWhat an adorable hotel! The location is AMAZING -- we walked everywhere: the Louvre, the D'Orsay, the Marais, and Notre Dame, which was REALLY really close. Service was fantastic. It was nice that the staff was fluent in English. They made reservations for us at a restaurant we really wanted to go to, which was difficult to get into, and found us a great restaurant another night. My room was well sized by European standards and the view was lovely (on the sixth floor). We had no problem with noise, and the bathroom was actually fairly sizable. The lift is VERY small, but that's Paris for you. Overall, the place is very very charming. Hotel's breakfast was ample and delicious. I was not charged for the mornings I did not partake, unlike an earlier reviewer. I will absolutely come back.\n\nReview 9:\nNice central location- close to the Metro. Rooms small as expected but nicely furnished. We had some problems with controlling the heat- the room tended to be too warm even though it was cold outside. Also, note that they will add a charge for breakfast even if you don't go.\n\nReview 10:\nThis was our second trip to the hotel and the service was superb! The staff is refined and attentive, always eager to assist. The housekeeping staff was also most excellent and the rooms wonderfully maintained. Quite simply, a great value, a great location and great service. Looking forward to returning this summer on our next trip to Paris.\n\nReview 11:\nA small, elegant hotel centrally situated in a quiet street close to the River Seine, Notre Dame and Chatelet. Metro is close by, easy access from airports too. Good local restaurants. One of my favourite hotels.\n\nReview 12:\nNothing to say. Each time the same quality, same kindness.\n\nReview 13:\nStayed at this hotel for 3 nights of our two-week honeymoon. Perfectly located in Paris - completely accessible by foot down Rivoli to the Louvre, Notre Dame, Hotel de Ville, surrounding shopping and endless amounts of restaurants, boulangeries, Metro, etc. Staff were very helpful for directions, recommendations and even made a few reservations for dinner for us. Requested a king-size bed and received one, but it took up the room. Room and bathroom were small, but the hotel has been around since 1861; what would you expect?! Balcony had a lovely view. Don't take the elevator if you're claustrophobic - it is something like 2.5 feet by 3 feet inside. Take the stairs. Walls are thin, but again the place is 150 years old. Light sleepers beware - you're in a downtown metropolis; Paris in fact! Would/will stay again for the location alone.\n\nReview 14:\nExcellent service from the staff. We could walk out the door and be at key spots on the Seine in a few minutes.\n\nReview 15:\nThe hotel has a romantic athmosfere, above all it is very clean. The room elegant and quite, the staff very polite and helpful, the breakfast not too various but of high quality. Sure I'll return there!\n\nReview 16:\nThe staff at this beautiful hotel were some of the most lovely and helpful that I have ever come accross, they were happy to assist in any way they could to make our stay most enjoyable. Nothing seemed too difficult for them to assist. Would happily reccomend this hotel to anyone visiting Paris The location was also sensational. Lisa\n\nReview 17:\nWe stayed in Hotel Britannique in Nov2011. Location is perfect at Chatlet metro station, walking distance to les halles, hotel de ville, convenient to visit both left/right bank of Paris. Room is 'compact' parisien standard with very comfortable bed. Bathroom is relatively small, however provide \"Annick Goutal\" bathing set. There's a balcony overlooking chatlet area. The only bad thing is you can hear noises from other rooms, lift or water pipes sometimes.\n\nReview 18:\nAfter much searching to find a hotel to stay in in Paris within the 1st arrondissement we settled on this one. Our criteria was largely based on decent reviews, access, price and quiet. For those light sleepers who want to be in the center of Paris, the double paned windows at this hotel on the street side are incredibly effective. They are also operable, so as to let the breeze in. Good night sleep in great beds with quiet - check. Otherwise the hotel has a convenient city run bike rental kiosk http://www.velib.paris.fr/ directly outside, with subway access across the street to get you to and from the airport. 24hr concierge so you never have to carry your keys with you, great access to The Marais and the Louvre. Let me see what else...clean, quiet (I mentioned that already), Fantastic place\n\nReview 19:\nMyself and three others (girlfriend, Mother, Sister) stayed here for three nights, four days over a long weekend. The hotel is lovely, and is in a brilliant location. The staff were very helpful, spoke English if and when we needed it (we tried some French occasionally for simple stuff). The rooms were lovely - clean, bright, nicely if ornately decorated. Good size for Paris (regulars in Paris will be used to the size of both hotel rooms, and hotel lifts). The hotel lift is the classic \"one super-large person only\" size :-) We didn't have breakfast there, so can't comment on that. Location is amazing; walking distance to basically everything. We walked over to Notre Dame, Ile de Saint Louis, Louvre, Tuilerie Gardens, Marais district etc. Took the Metro up to Montmartre :-) And to Roland Garros (French Open was on while we were there). There's a nice few places for breakfast or dinner very nearby, and the hotel itself is in a kind of cul-de-sac which makes it very quiet directly in front of the hotel. There's also a Velibe (bike stand for rentals) 20 yards from the front door. Highly recommended, and very impressed.\n\nReview 20:\nWe took the RER (train) from CDG without a problem and the location of the Britannique is perfectly central to seeing Paris. The rooms were very nice - large for Paris and the staff was very helpful. Bus 69 is close by and gives a quick tour of Paris on the way to the Eiffel Tower. After buying a carnet, our teenage grandghildren wanted to use the bus system even more than the metro so they could see the sights.\n\nReview 21:\nWe have had a wonderful time in this lovely hotel for the second time now. It is a very nice decorated place, perfectly clean, well managed, and most of all with an outstanding staff! Everybody was so friendly and polite, that we (my family and my friends) could all experience the positive vibrations of the team and feel'd very welcome and respected all the time.\n\nReview 22:\nA wonderful small Parisian hotel on a lovely street, close to the Seine and museums. Walking up to this hotel in June was a treat, surrounded by flower venders, plant shops, and pet stores. The lobby and lounge was cozy and quaint, the staff extremely helpful, and the breakfast buffet a treat. Our room was large by Parisian small-hotel standards and was quiet, but the \"view\" was non-existent. My wife and I agreed that this is the best hotel we've found in Paris at the three-star level.\n\nReview 23:\nWonderful atmosphere, service, decor and location. We could not have asked for more.\n\nReview 24:\nThis is a charming hotel with outstanding staff in a fantastic location - quiet, but steps from the metro (Chatelet) and easy walking distance of Notre Dame, the Louvre and the Champs Elys\u00e9e. Nothing was too much trouble for the staff, who charged our appliances when our adaptors didn't work, booked an airport shuttle and rescheduled it when our flight was changed, and even organised a surprise gift for my mother after I mentioned it was her birthday in passing. It was this warm and personal service that made our stay. The rooms were beautifully appointed with comfy beds and high-quality linen, spotless bathrooms and free wi-fi. We would definitely stay here again, and mention it to any friends travelling to Paris.\n\nReview 25:\nStayed for 5 days in April. The rooms were small as expected in Paris but spotlessly clean and nicely appointed, everything you need really. Bathroom gleamed and hot water a plenty. Lovely breakfast area and sitting area The staff were OK some more friendly than others but cracking a smile is obviously quite rare in Paris so overall pretty good. Best about the hotel is the location, right in the heart of Paris . 5 mins walking distance from Notre Dame, Pompidou, Louvre, Seine, Metro, Batobus, Les Halles, Town Hall, RER trains, Rue de Rivoli shopping. Couldn't wish for more. Worst about the hotel, thin walls. You can hear everything through the walls so if you dont mind the odd conversations and bonking noises coming through its fine. Breakfast was not worth the euros as there are better cafes that do breakfast within a stones throw. All in all I would recommend this hotel highly for the location, comfort and cleanliness.\n\nReview 26:\nWonderful Hotel and location, just as advertised, staff helpful and friendly, within short walking dictance of enough main sites to make this the ideal base for your trip, cannot wait to return and won't consider staying anywhere else.\n\nReview 27:\nHotel Britannique was just what we wanted; extremely well located - walking distance to just about everything and Metro across the street; warm, cozy, clean and comfortable; courteous, friendly staff; and it didn't burn a hole in the pocket either. The breakfast could improve easily though - same thing each day got a bit tiresome. Overall, we had a fabulous stay and we'd stay here again.\n\nReview 28:\nAfter reading many TripAdvisor Reviews, we chose Hotel Britannique, and it was everything we expected. The hotel was extremely clean, room small but nicely done, the bathroom immaculate and the staff extremely helpful with directions, calls for dinner reservations and the like. In addition one could not ask for a better location: 1 block from a major Metro stop(direct trips to DeGaulle, Arc du Triomphe, Gare Lyon, Gare Nord . . . ), a block and a half from the Seine, less than 10 minute walk to Notre Dame and the Louvre. Hotel Britannique was central to a wonderful three days in Paris. We highly recommend it.\n\nReview 29:\nMy Wife and I had an absolutely fantastic stay at the Hotel Brittanique!! The hotel staff were very warm (do not underestimate the effect of trying to speak French no matter that yours might not be good-attempt it anyway and ask them to help you with it! get a little phrase book too.) Fodor's said this too as well as rating the Hotel \"most charming\". The room was wonderfully clean and well done up every day. It is in a wonderful location maybe 500 feet from the Seine, 5 min. walk to Louvre 10 min. to Notre Dame. Zimmer's was a fine moderately priced restaurant about 1 minute away. Make sure you have a picnic lunch on Ile de la Cite ( little park as you go over the Pont Neuf Bridge). If you don't have a fantastic time here, don't call the front desk-look in the mirror!!!! We have been married 25 years and (even) kissed each other while riding the Metro in the morning-Paris-yes, it is that romantic if you allow yourself. Bill and Nancy Hall Perth Ontario\n\nReview 30:\nI stayed here in July 2008 for a weekend and it was a perfect hotel for the experience I wanted. The room was spotlessly clean with a charming view of of the square and the city. The room wasn't huge but was ideal for just me. The location was great and I walked everywhere in Paris I wanted to go. Overall, I am in love with not only Paris but the hotel Britannique as well and can't wait to return to both.\n\nReview 31:\nOur stay at the Hotel Britannique was simply delightful. The hotel was very clean and nice and the staff at the front desk could not have been more helpful. They assisted me with my tourist plans and logistics and helped me manage through a transportation strike as well. All were very helpful but a special thanks to Magdalena and Aime for their special attention to our needs during our visit. Tres Bon!\n\nReview 32:\nThis was where was stayed on our first trip to Paris. The hotel was a great choice! Fantastic location, the hotel staff was great. They even helped when I fried my converter. The rooms were huge but nicely done. The bathroom was big and clean - no tub, only a shower. Our room overlooked the street but the noise wasn't bad. They had blackout shades and we accidentally slept until noon one day! Cafe Zimmer is right at the end of the street and is a great place for dinner. If you leaned out out window and looked down the street you could see Hotel de Ville. Beware of the elevator - it is tiny!!!! We ended up taking 2 trips.\n\nReview 33:\nExcellent service, location, comfort. You can see the accuracy and the love that the staff use in managing the hotel. The best: the breakfast, including a coffee selection really unique in Paris!\n\nReview 34:\nI could not have asked for a better hotel than Hotel Britannique! The location was perfectly situated near the metro, many major attractions and lots of fun food and shopping options. The staff was extremely friendly and helpful in providing restaurant reservations and travel directions. The hotel is clean and lovely, providing a sense of comfort after a long day of sight-seeing. We absolutely loved it!\n\nReview 35:\nWe stayed at Hotel Britannique for our honeymoon and we loved it. The location was perfect. We were a 5-minute walk from Notre Dame, a 10-minute walk from the Louvre, and adjacent to a major Metro/RER hub that could get us anywhere in the city and beyond. The hotel itself was charming. Rooms were, typical to Europe, smaller than American standard, but definitely larger than what I expected. We stayed in room 51, which was at the end of the hall and had a balcony with a small table and two chairs. We had a bathroom with tub/shower. The front desk staff all spoke English. I would recommend designating \"breakfast not included\" when you book. Their buffet breakfast is lovely but very expensive at 16 Euros per person (about $24 American at the time of our stay). We partook twice but generally got a cheap breakfast of a crepe or croissant elsewhere.\n\nReview 36:\nOur rooms were more spacious than expected. The location was convenient for travellers who want to explore the City. Staff was very friendly and helpful.\n\nReview 37:\nGreat location, friendly helpful English speaking staff!\n\nReview 38:\nThis is the second year in a row we stayed at this hotel -- last year just the 3 of us; this year we dared to bring our extended family for a total of 4 rooms. As before, the location is perfect to walk to many traditional attractions and the metro stop is on the corner to get to the rest. The front desk staff is gracious and helpful to a person and all speak English. Rooms are small but sufficient and scrupulously clean. And the breakfast -- especially when included in the room price as with the internet special -- is truly excellent with many warm and cold choices and sufficient tables. The croissants there ruined me for any offered state-side. If I get to return to Paris again which I hope, I would not even consider going anywhere else.\n\nReview 39:\nExcellent, I was here for the European Heart meeting. It was Mike coming home.\n\nReview 40:\nWas there with my wife on honeymoon from Sept 9-Oct 4. Location's superb with Chatelet Les-Halles around the corner connecting major lines. The room is small as most people have already mentioned, but, everything is neat, tidy & working perfectly. My wife was very pleased with the pretty well decorated room. Will be back again. Regards, Bernard\n\nReview 41:\nStayed here for a couple of nights, March 22nd and loved it!! Very close to the Metro, eataries across the road, Notre Dame 2 minutes walk! Rooms lovely, with excellent bathrooms and very,very clean. We found all staff friendly and would recommend this hotel. Beds very comfy and romantic, will stay again.\n\nReview 42:\nWe loved our stay at Hotel Britannique and will definitely stay there again! The staff was helpful and shared in our excitement from the time we walked through the door. The front desk team went out of their way to make our stay special when they found out it was our honeymoon. The first night we were upgraded to the presidential suite - it was fantastic! It was not available the rest of the week, though we would have loved to stay in it the remainder of our stay. It was very spacious with 1.5 baths and a view of the street below. We didn't hear any outside/hallway noise when sleeping. The remaining 3 nights we were in a deluxe room and the day manager surprised us with rose petals, bouquets of roses, and chocolate. This room was very comfortable and offered space to move around. I loved the rain shower heads in the bathrooms and the geraniums outside our windows. The location of the hotel is outstanding! We walked or took the metro station a couple of blocks away - perfect for us. This was a great find for us - a jewel.\n\nReview 43:\nWow! My husband and I just spent a six night honeymoon here and loved it. We had room 52, which was AMAZING with a big (but narrow) deck with a peek-o-boo view of the Eiffel Tower, a comfortable bed, and an immaculate bathroom. The staff was incredible, and even had a note, roses, and chocolates in our room at check in. The location was unbelievable, and we walked everywhere, hardly ever took the metro. We will never stay anywhere else in Paris.\n\nReview 44:\ni am in my late 30s and have wished to visit paris - and the eiffel tower in particular - since boyhood. when the opportunity arose to visit this amazing city i followed the advice of a trusted and good friend - THE most travelled person i know - and stayed at hotel britannique as he did several years before. i emailed the hotel and requested a great view. upon arrival i was greeted by friendly and attentive staff - the entire time - and a charming little room on the 6th floor overlooking the street and all paris. most amazing was the view of the eiffel tower from my little room. each night i drank wine with cheese and crackers and enjoyed this view. each morning i had a lovely little breakfast at the property, also. YES. there are bigger hotels. there are more luxurious hotels. there are more design oriented and slick hotels. BUT... i will return to the warm and traditional charm of hotel britannique for my return to this stunning city. the location was central and could not be beat. overall a wonderful and charming experience i will never forget. never.\n\nReview 45:\nThis is a gem of a place--terrific location, lovely sitting area, beautiful and clean rooms, outstanding breakfast, nice staff. We thoroughly enjoyed our recent stay and would go back in a heartbeat. We were celebrating a major wedding anniversary and the hotel provided treats which were greatly appreciated. After many trips to Paris and hotel experiences that did not add to the pleasure of such a wonderful city, this is the place to stay!\n\nReview 46:\nMy wife and I just returned from a wonderful 7 night stay at the Hotel- Room 52. The balcony overlooks a small one way street with a view of the hotel de Ville to the left and the top of the Eiffel Tower to the right. AWESOME The staff was incredibly helpful and polite. The breakfast, though substantial, could probably be skipped and instead grab a great croissant and cafe cream out the door right- the quick right on first block. If you dig mussels- try a late night moules de jour and a nice beer around the other corner. The metro Chatelet is right across the street and is the hub of all Metro (subway) stops including the airport.- however many things like the Notre Dame are in short walking distance. My suggestion- plan your trip around the full moon if possible- Nothing more magnificent then seeing the Giant moon creep up over the louvre from the Pont Neuf- Eiffel tour to your back.\n\nReview 47:\nThis boutique hotel is excellent in every respect. I always try to stay there when I am in Paris. Lovely rooms, a very helpful staff, a great breakfast and a prime location--what else can you ask for in Paris? I'm not making this up--I've been traveling to Paris for thirty years and brought some of my students with me to this hotel in June, 2012. They thought it was great, too. Stephen Husarik\n\nReview 48:\nStayed at this hotel for 25th wedding anniversary and could not be more pleased. The staff always helpful and spoke english, location close to everything. Boutique feeling and rooms well decorated and comfortable. Would not stay anywhere else when we return. Love this hotel and you will not be disappointed.\n\nReview 49:\nFinding a hotel in Paris that combines very good service, great location, good value, and reasonable-to-good room dimensions is a hard 'nut to crack'. Hotel Brittanique does it. We stayed four nights during the cold and snow of mid-December 2009, including an extra night due to the Eurostar debacle, and we absolutely enjoyed the Hotel as our base. This is truly a great location, the area is also not noisy, the rooms are very good, and the staff were excellent. This will be our hotel of choice in Paris for the future....we couldn't recommend it more.\n\nReview 50:\nMy husband and I stayed at the Hotel Britannique for 3 nights. We arrived about 9:30am and we stored our luggage in their storage room and when we came back at 1 pm our room was ready. We stayed in Room 55. The lift was quite snug but adequate. A fruit basket was provided. The bed was extremely comfy and the bathroom was very nice. The window looked out into a tiny courtyard and allow nice natural light in. The hotel has a lovely lounging room downstairs and is cozy and pleasant. The reception folks were very accommodating. This little hotel is located on a quiet little street about a block from the Seine and 2 blocks from Notre Dame and only a 2 minute walk to the Metro. The decor mixes French and English styling nicely with lots of JMW Turner prints. Nice touch; umbrellas are provided. I would highly recommend.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 26365, "query_start_index": 26367, "query_end_index": 26367, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "94%", "inner_docs_start_indices": [176, 449, 1285, 1887, 2369, 3194, 3670, 4456, 5263, 5550, 5906, 6131, 6202, 7060, 7184, 7399, 7747, 8220, 9036, 10181, 10609, 10987, 11490, 11587, 12324, 13271, 13519, 13922, 14551, 15530, 15951, 16369, 17010, 17218, 17637, 18505, 18671, 18740, 19502, 19593, 19952, 20271, 21320, 21782, 22866, 23322, 24232, 24641, 24962, 25530]}
{"id": "208453", "pid": "208453", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nPerfect for first timers! This hotel was everything we hoped it would be. Perfect location for sightseeing with nearby subways. Friendly, efficient check-in and check out took less than 5 minutes. Room on the 42nd floor with great views of Manhattan and the Hudson. Large, spotlessly clean room with contemporary decor and very comfortable king size bed, plush towels and robes and tea/coffee making facility, albeit in the bathroom! Hardly heard a noise even though we faced 42nd street!We are quite self-sufficient travellers and so didn't require any of the hotel services, neither did we use the bar or restaurant which looked OK but a little staid for us.Overall I would say the hotel is above average, although not luxurious or grand. We had a fabulous stay and would definitely consider this hotel if we return to NY. I would recommend it to anyone looking for a great location, large modern rooms and great views from the higher floors.\n\nReview 2:\nNot worth the price, beware of bogus charges!! At $500/night you expect something better than a painfully average room with an uncomfortable bed. Yes, the location is good, but there are so many other hotels in New York and in Times Square for that matter. Seriously, for that price you could stay at the Ritz.My husband and I stayed here on business and they added a $50 charge from the lobby bar that we never made. It took 30 minutes for them to agree to remove it and they were somewhat rude about it. Our colleague had secured a special corporate rate and when he checked out they told him it was an error and tried to make him pay another $200 even though he had a confirmation with his rate on it. Again, it took 30 minutes and much arguing for this to be resolved.Is it dirty or run down? No. Is it the worst hotel in NYC? Not by a long shot, but if you are going to dig deep into your pockets, do yourself a favor and stay somewhere worth it.\n\nReview 3:\nGreat location, poor quality We have stayed 3 nights at this hotel with my husband and I am so glad we booked it through priceline. If I would have to pay 400 usd fo that room I would be mad... the quality was very poor, service not very friendly, to take breakfast in the morning you have to wait in long lines... beds were extremely unconfortable. Maybe Hilton should purchase some of the swedish Hastens? Only strong point is location, but nevertheless I would never ever stay in this hotel again.\n\nReview 4:\nSpacious, with a great view We stayed here as a 'reward', earned with the Hilton Honors American Express, and found the rooms spacious, particularly for New York. The view was amazing, of the city and the Hudson River. The Lobby was bright and sophisticated, once you took the elevator to get to it on the 34th floor. The location can't be beat for theater, and was close to the subway and Port Authority. The nicest stay in New York I've had in a while.\n\nReview 5:\nGoing Down Hill Have stayed at this hotel about 4 times over the past 2 years. This hotel has been my preferred spot due to location, clean rooms, friendly staff and great breakfast buffet. This pass visit, the staff was professional but not at the friendly level as before. The furniture had numerous mars, chips and scratches and the shower in the bathroom needs replacing. The next morning I became ill after eating at the breakfast buffet which previously had more and better tasting selections. Time to find another hotel!\n\nReview 6:\nHorrible Service, nice rooms Rooms were recently renovated, but the service was lousy at best! Had to wait for 15 minutes at bar before we were acknowledged by bartender because she was busy speaking with a tall darkskinned employee in grey. He looked at us as if we owed it to them to be there. None of the staff from check in to check out smiles except for the bellman who expected a tip for the mediocre service he provided. Managers were non existent to provide feedback to. Upon inquiring, found out that this is not a true Hilton hotel - its franchised to Sunstone - which then all made sense. This hotel does not meet the service standards I have experienced with other Hilton properties. Will not stay here again and would not recommend!\n\nReview 7:\nJackhammers at 7 am My daughter and I just booked one night (8/1) on Priceline at a 3-star hotel, midtown in NYC. When our price was accepted, we were upgraded to a 4-star hotel, which turned out to be the Hilton Times Square. Great location, nice hotel, but guests should know that there is major construction (jackhammers) going on next door, the hotel has no control over when they start (can be as early as 7 am) and if you're in NYC for the nightlife, you may want to stay elsewhere. Sleep is not an option when the construction starts, it vibrates the walls of the entire building. The front desk picked up the tab for our breakfast when I complained, but I would rather have had a little extra sleep. It's not noted on their website, and they say they have no control' over it, but the Hilton and Priceline should be up front about the fact that the property is not as advertised. Hilton gives you a letter saying you may be awakened by construction noise in the packet with your room key, at which point it would be a major inconvenience to back out.\n\nReview 8:\nHeart of Times Square......Brillient Loved the Hilton. All the staff were really nice and helpful. The hotel rooms are really big and the beds.......Heaven, after all the walking around the Big Apple!!! !Will deff stay there again when we visit New York! Plus you feel really really safe as there are handsome mounted police right outside the entrance!!!!!! !\n\nReview 9:\nSurly Staff, Maid Was Lazy, Hallways Blocked by Beds Being Changed-out... Ahhhhh... what memories: the condescending staff, the barely-there maid service (if we used coffee, then YES, we need more coffee... same with creamers, sugar, stir-sticks... TOILET PAPER(!) etc. ) and of course, that particular week they decided to change-out all the beds in each room on our floor... blocking the hallways all the way to the elevators AND stairs... over most of two days! We wondered what would have happened if there was a fire during the day, or GOD FORBID, if we had brought our wheelchair-bound daughter with us. And, lest I forget, the constant hum of a jackhammer in the street below, beginning at 7:30AM each morning!Good location, though - although the Hilton Garden Inn, on I believe 45th, is even better location-wise. Madame Tussuad's House of Wax is next door to this hotel. Decent breakfast bar - don't order ala carte... it adds up QUICK when a cup of coffee alone is 4.25!! Room was fairly large, but the maid was lackluster, at best. So is her supervisor... I wouldn't stay here again... next time, I'll try the Hilton Garden Inn.\n\nReview 10:\nTwo-star experience-four star price Front desk staff were indifferent as to our existence. Bathroom grouting in the tub was brown and missing. Valet parking is on 41st not 42nd! Be CAREFUL! I got a $115.00 ticket. convenient location, but not really the four-star experience I paid for.\n\nReview 11:\nDo not book there please! Folks...a word of warning, booked for one night at the Hilton Times Square on the way to Houston. I booked a smoking room which was a mistake since it smelled like an ashtray. The service at the restaurant was mediocre at best. The only good thing about the hotel was the reception, which was manned by efficient personnel. There are better choices in Manhattan for the same money spent, Millenium by the UN Plaza for example, but that will be said in another review.\n\nReview 12:\nnot impressed i took my girlfrind for her birthday as we where coming from ireland, and the price i paid for the hotel which was bed only i was expecting it to be a fantasic room. i was surprised to arrive to a very average room. this hotel was way over priced and would not recommend anybody to stay. and the price of the food was absolutely rediculous.\n\nReview 13:\nLocation is a plus Times Square is the best place to stay so this Hotel is rated based on that, for the most part. For the full paid price I paid, as I stayed there on business, it was just average. For in excess of $300 there should be more amenities, especially for a gold Hilton member. The door men were just ok and seemed to take too long to get transportation. When you are needing to get to a meeting, time is of the essence.\n\nReview 14:\nPretty Good At Hilton Times Square       4nd Street Entrance\n\nReview 15:\nhighly recommended\n\nReview 16:\nFab! Fab hotel. Everything about it was great. From the minute we arrived the staff were great and instantly made us feel welcome. The rooms are clean and modern and the view from our room on the 42nd floor, where we could see the Empire State Building was brilliant.Originally we were going to stay at a hotel overlooking Central Park but Im glad we chose this hotel instead as the location cannot be beaten. We felt we were central to everything and there is such a buzz day and night in Times Square. It is also extremely near to Port Authority where we got the bus to Woodbury Common (a must for shopaholics)We will definitely be coming back to New York and without a doubt we will be staying here again.\n\nReview 17:\nSales Dept is AWFUL We attempted to host a meeting at the Hilton Times Square. WHAT A NIGHTMARE. They changed our contracted rates, our sales rep changed almost daily and our meeting room rental fee kept going up. They originally tired to say the list price was $4000 per day for a room big enough for 50 people. We cancelled our space due to lack of communication and organization on the hotels part. The hotel has sent multiple bills for $13K in damages, however the meeting was held at their sister Hilton property. I left 6 messages for the general manager--it took him 3 weeks to call me back. The hotel is a nice property- -just make sure you have everything in writing....especially if you think about conducting a meeting here.\n\nReview 18:\nloved the Hilton Just returned from a four night stay and had an incredible time. Cant fault the Hilton..... location great, rooms spacious and very clean and staff very helpful. Had a room on 33rd floor with fab views of the Empire State Building. Our first visit to NY so ther was much to cram in. Particularly enjoyed views from the Rockefeller building. Weather was great which made everything seem even better.Would love to go back to NY and would definitely stay at The Hilton again.\n\nReview 19:\nLoved the view We wanted a hotel close to Times Square and this hotel fitted the bill. We could walk to anywhere in Times Square. There is a Starbuck's across the street, an Applebee's in the lobby of the hotel. You can walk to many of the theatres as well. I should warn you not to remove anything from the bar unless you plan to pay for it was it is on a sensor and you are charged for it even if you put it back. Our breakfast was not included and were told it would cost us $25 if we wanted the buffet. So ask about it when you check in, whether it is included or not. We did a bus tour and they stopped close to the hotel as well. Walked to the harbor for the harbour cruise, as it is only 4-5 blocks. I would definitely recommend this hotel and stay here again.\n\nReview 20:\nNot worth the $$ What a dissapointment... I booked on priceline and even at that price I was unhappy. First I called to request a non-smoking room, which they can only request but not guarantee. When I arrived I was told the hotel went completely non-smoking some time ago. Upon entering the room, I realized it was previously a smoking room and had to open the window to breath. The bedside lamp was broken, bathroom door lock broken and shower head not working correctly. maid servie knocked three times before 9am to see if I had left and the noise heard through the vents from neighboring rooms was horrible. The lobby bar was dirty and service BAD, front desk and doormen were fine. I will NOT return to the Hilton Times SQ.\n\nReview 21:\nGreat Location\n\nReview 22:\nGood but not Cheap I loved the Hilton in Times Square its a lovely property , the rooms are spacious and desiged for the business man on the go The hotel bar was nice but the elderly bar man was far from friendly but i could not fault the rest of the hotel staff , the location is second to none but these guys know how to charge , check your bill before departure Would stay again\n\nReview 23:\nlocation great no problems with this hotel, the location is great for access to times square, all the broadway shows and the open top bus tours,view from our north facing room was good,currently building work going on next door to the west of the hotel but none of the rooms face that way.\n\nReview 24:\nNice Hotel, Poor Restarant Service -- \"Nickle  Nice hotel overall, good location, friendly desk and concierge staff. Wait staff for breakfast needs help, took 15+ minutes to get a cup of coffee.... could not get check to pay so walked over to manager to advise. Manager was more concerned about what my room number was than the issue. Next day got coffee immediately but had to hunt waiter down to get tea .. after making request and waiting 10-15 minutes.Nickel  dime type charges -- asked for late checkout - $25 p/hr, wanted to use business center $2.99 for login etc etc.These are annoying type charges and poor service not worthy of an upscale hotel.\n\nReview 25:\nGreat Place We stayed at the Hilton Times Square for 10 nights and were very satisfied with our stay there. Our room was located on the 38th floor and we enjoyed unobstructed views to the Hudson River and the Empire State Building. The room was very big, equipped with contemporary furniture, a nice big screen TV and a complementary tea/coffee maker. The beds are the most comfortable we have ever slept in. We would stay there again in a flash and can highly recommend this hotel to everyone who wants a truly beautiful place to come to after a long day in the Big Apple and who is not afraid to pay for it.\n\nReview 26:\nExcellent. Especially w/ Priceline rate The people who complain about this place need to be staying at The Plaza or something.It's clean. The rooms are large. It's central to the theatre district.We had a relatively low floor but still enjoyed a view of the new Westin (with the funky light) and the river.I paid $110 on Priceline. I guess if I paid $250 or something, I'd be underwhelmed.I would definitely come again, even at a somewhat higher price.\n\nReview 27:\nGreat Location Stayed at the Hilton Times Square for 5 nights on the last week of our holdiay. We arrived quite late and the only room available was a smoking room (we are both non smokers), the receptionist advised that he would change us the next day into a non smoking room and had housekeeping freshen up our room until we were moved. The rooms were spacious and clean, although found it quite strange that the tea and coffee facilites were in the bathroom!! You are best to request a room on a high floor facing 42nd street which has a great few of the broadway lights at night. the other side has a building site across the street. The hotel is in a great location, just a few steps from Broadway. The bellboys were great, really friendly and helpful. I would definately recommend this hotel to anyone visiting NY.\n\nReview 28:\nNice rooms, Terrible front desk staff Hitlon Times Square has nice rooms.But,,......terrible front desk staff ,,especially in regard to follow thru.They dont end up doing what they say they are going to do, nor do they know. The concierge is worthless.Housekeeping is poor also..found old clothes of a previous guest under the bed in one of our rooms. room sevice pizza is GROSS. We were very disappointed in the service at this place. Other reviews had left us hopeful. But the hotel needs better management, seriously.\n\nReview 29:\nCan't fault it We stayed at the Hilton Times Square from Feb 19th to 22nd and thought it was great. The staff were excellent, as was our room. We were on the 41st floor and had a great view of 42nd Street and beyond. Although it's very close to Times Square, we didn't feel unsafe at any time due to the security presence. I must mention one of the doormen who was prepared to lend us money out of his own pocket when our transport to the airport fell through. That's the sort of staff employed there and I would definitely go back.\n\nReview 30:\nGive this hotel a pass First the good: hotel is well-located and the rooms are large, especially for Manhattan. My room had a great view.Now the bad: The room, while large, was not in the best shape. It needed to be painted. The bathroom was gross-lots of hair on the walls and in the bathtub. The walls were thin, too. I was kept awaken by television  loud chat most the night.Reception was not up to snuff. My room was not ready until 4pm, and my first two attempts at using the key were unsuccessful. Reception apologized - a large group had checked out late. In fact, housecleaning was still at it with other rooms on my floor. Was this my fault?There similar noise issues at a recent New York Hilton stay. I would avoid both. By contrast, my Sofitel stay last August was perfect from check in to check out. No view, but it was clean, quiet, and the check-in staff perfect.\n\nReview 31:\nWorst Customer Service Never have I seen such poor customer service. I have stayed at Hilton many times for business and never had to ask for a change of service. I will never recommend this chain to anyone again.Even being a gold member they would not change the date of reservation. As a scientist, trainings are mostly subject to change due to personnel's schedule at a major hospital such as Mt Sinai. You would think a hotel of this prestige and name would be top for customer service. They have lost one member and anyone else who heeds my advice.\n\nReview 32:\nAWSOME ! I have stayed at this Hotel Twice in the last 2 years and am in the process of booking AGAIN ! Yes the Hotel location is fantastic and the staff great but the main reason we stay there is the disabled access.Before we booked the first time i was looking at the internet sites for MONTHS trying to find a hotel with good disability access and a good location and i even E - Mailed around 30 hotels for information regarding disabled access and the ONLY hotel that answered me was the HILTON ! This is why we ONLY stay here and we dont care that we can find cheaper ! When we were there last year they even got me 2 New York Giants game tickets so i was Exited ! I never thought I'd get the tickets ! Thats How good they are on front desk !There is no better Hotel ! In the whole of NYC !\n\nReview 33:\nGreat Location - Good Place To Stay I just returned from 3 days in NYC. THe Hilton was clean and nice and the staff was most helpful. The Conceirge is kind and knowledgable. The Hotel is located in a great place. Not far from the subway, broadway,  all the sights and sounds of what makes NYC a great place to be and visit. The security measures of the Hotel were also reassuring and you have to show your room key to gain access to the elevator that takes you to the lobby, which means that not anyone can just enter the hotel and stroll around. We were on the 31st floor which gave us a great view of the City and it was very quiet.I am a big fan of the Hilton brand name and particularly love the Hilton's buffet breakfast. Although the buffet was adequate it was not on par with the ones served at the HIlton in Chicago or Washington D.C. Would definitely stay there again!\n\nReview 34:\nRefreshing abundance of Quality My wife  I recently stayed in Times Square - Sept 3rd - 7th 2004. The Hilton is in a fantastic hotel tucked neatly away off 42nd street. Great location for NYC night-life, broadway shows, central to tourist attractions, and of course my wife's shopping adventures. The front office staff service was impeccable and the room had tremendous views over the NYC skyline. It is not often I am willing to recommend somewhere, so if you are debating where to stay ... Hilton Times Square is a sure bet.\n\nReview 35:\nFeel Cheated at the Hilton Stayed here for a convention. In every way we felt taken advantage of. The hotel is so overpriced for what you get. It felt like a giant factory where no one really cared about us as guests. Everything was extra. It is unbelievable that a hotel charges guests to use the hotel gym. Two years ago the hotel charged $12. Now they charge $18. That's a 50% increase. On their website, they mention that guests enjoy 24 hour access to the fitness centre but fail to mention that they charge $18 to use the facility. To check a bag is $3.50 a service that most hotels even in New York do fo free. I left feeling taken advantage of and a bad taste in my mouthStaying here has tarnished the Hilton name for me. I would not stay here again.\n\nReview 36:\nLove this Hotel!! We have stayed at this hotel twice in the last year. We were staying at this hotel last summer when the black out hit. The staff was incredible!! Our elevators worked because the hotel has a generator for emergencies. You can not beat the location right in the heart of Times Square. The rooms are large and comfortable. I highly recommend this hotel! !\n\nReview 37:\nExcellent stay I stayed at the Hilton Times Square with my boyfriend on our first trip to New York. We loved it. The location of the hotel is perfect and the beds were the most comfortable either of us have ever slept in. There was no noise once inside your room which was perfect after a busy day sightseeing and shopping! We found all staff at the hotel to be most helpful and polite, particularly the concierge who arranged our bus transport to Woodbury Common (a must for hardcore shoppers! ).It was just a shame we didn't get time to fit everything we wanted to do in during our 4 night stay....shame, that means we'll have to book to go back! When we do, it'll definately be at the Hilton Times Square.\n\nReview 38:\nGreat value Stayed at 40th floor using HH points for 2 nights x 3 rooms! well apointed, upscale and looks newly redecorated. Polite staff and secure - cant pass the security guard by the elevator without a room key. Prob why lobby not crowded at all like other hotels. Theatres nearby. Great experience for us.\n\nReview 39:\nExcellent hotel, excellent location Just came back from a week-long reward stay at the Hilton Times Square.Everything in this hotel was perfect.Especially the room which completely overgone my expectations.Very big.Beds were extremely comfortable, and the chocolates and bottled water left in our room after turndown service was a very nice touch.The staff couldn't have been friendlier.Room was very quiet compared to the noise on the street.I couldn't have found a hotel with a more convenient location than this.Best choice for anyone.\n\nReview 40:\nGreat Choice for a Times Square hotel My husband and I booked on Priceline. Having read some previous reviews about negative treatment of Priceline customers, we were surprised by the considerate treatment we received when checking in. We were allowed to check in at noon. Without asking (I wouldn't have dared! ), we were upgraded to a Deluxe King on the 38th floor. The room was huge and in perfect condition. The view was spectacular.It was very quiet. We never ate at the hotel nor did we spend any time at the bar area because there are too many other great options all over Manhattan. We would be thrilled to stay here again.\n\nReview 41:\nFANTASTIC HOTEL The Hilton Times Square is fantastic. Stayed there in April with our 1 year old son. The staff were helpful and friendly and could not do enough for us. Ten minutes after arriving in our room, the cot (crib) was delivered, completely made up. The room was spacious with a king size bed and the housekeeeping was second to none. Would not hesitate to recommend this excellent hotel. The location is unbelievable and the subway station is very close by.\n\nReview 42:\nNice spacious room and convenient location Stayed one night at the Hilton Times Square. AAA rate was $369 U.S./night - about average for a decent hotel in the Times Square area. I stayed on the 28th floor so street noise was not apparent.The room was spacious, clean and the bathroom was well appointed. Good quality (Evelyn Crabtree) and complete set of toiletries including mouthwash, a sewing kit and shoe cleaning cloth - these items tend to be missing in a lot of hotels.Highlights:- Large LCD TV- Very spacious office desk and comfortable ergonomic chair- Comfortable bed- Clean and well furnished bathroom- Great location - 42nd near Broadway. Given the central location, there was no need to use the hotel restaurant - tons of good places to eat nearby to suit almost any palate.Negatives:- Internet access was $13.95/day - Shower head was quite old and should have been replaced, but water pressure was okay\n\nReview 43:\nExploring NYC from Hilton Times Square       The Bedroom\n\nReview 44:\nAmazing Hotel This Hotel is amazing, the location is the best for a great base in NYC, the service was fantastic and the room was massive.I am going to return to this hotel very soon.\n\nReview 45:\nDo not stay here!!! Horrible experience!!!! This hotel is run down... the beds are extremely soft-- hotel made excuses and said  Well sir, we are now installing these soft beds Could not sleep at all -- bed too soft for your back. Very rude front desk staff that were not accomadating -- all they did was put boards under the mattress. Had to leave hotel and check into Westin. I will never stay here again and I am a Diamond elite member with Hilton.\n\nReview 46:\nwonderful stay stayed at the Hilton Times Square for 4 nights October, 2006. Rooms were very clean. People were wonderful. The beds were the most comfortable I have slept in for a hotel. They have nightly turn down service which was very nice. I would definately stay here again.\n\nReview 47:\nHated the Hilton Times Square Location good for Broadway and Macys but would not recommend to people who dislike noise or crowds . Times square was very claustrophobic . We had deluxe room which was extra large and a nice view from the 33 rd floor and well soundproofed . Room very clean . All the staff were helpful especially the bell boys . The air conditioning in the public lobby which served as a reception , a bar and a restaurant was inadequate and the area was often stuffy and suffered from food smells coming from the restaurant area. The drinks were unispiring and expensive and not a patch on the exotic cocktails available at half the price in a restaurant over the road . Dinner menu was expensive for what it was and the braised vegetable that came with our steak was bitter and inedible . I would not stay in the Times Square area again and in fact preferred the Radisson on Lexington Avenue\n\nReview 48:\nTime Square Hilton checks good As stated before you can't get more central to Times Square unless you sleep in the square itself. The hotel staff is very courteous and the rooms are standard Hilton fare which is usually a cut above average. They have the new 3 foot HD flat screen TVs. I have read this hotel charges a lot for amenities but I did not use any and cannot comment on that information. Like most of NYC the bar and menu are pricey but the food is very good and a step up from the regular hotel fare. The bus terminal is 1/2 a block away and makes for easy access to the city. Clean and quiet rooms in the middle of the tourist action.\n\nReview 49:\nClose to the center of everything touristy       Entrance was under the Clock!\n\nReview 50:\nWant To Go Back! Stayed in a Deluxe Room with full American Breakfast  bottle of sparkling wine, cost $229 per room per night (plus taxes). Our room was on the 34th floor and had fantastic views of the Hudson River and Times Square. Lovely modern, spacious room. Had room service dinner (from Hilton's restaurant 'Above'). Delicious! I can recommend the prawns  avocado - biggest prawns i've ever seen. Lovely burger for main course and yummy strawberry cheesecake for dessert. Used the Concierge service a few times as we had never been to NY before so needed advice on how best to get to places, where to go etc. Excellent service, very helpful and SO polite. Cant wait to go back one day!Also went to see Chicago which was brilliant....\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28504, "query_start_index": 28506, "query_end_index": 28506, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "64%", "inner_docs_start_indices": [176, 1132, 2095, 2607, 3073, 3612, 4369, 5439, 5810, 6961, 7260, 7766, 8133, 8578, 8651, 8682, 9403, 10151, 10653, 11433, 12175, 12202, 12596, 12898, 13566, 14188, 14653, 15486, 16019, 16564, 17454, 18020, 18828, 19718, 20258, 21029, 21413, 22134, 22457, 23008, 23652, 24132, 25061, 25130, 25326, 25790, 26082, 27003, 27663, 27754]}
{"id": "238031", "pid": "238031", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis was our first visit to Rome and we only had 1 day/night to enjoy the city. The Hotel Modigliani was perfectly located in an area where we could walk to the many sights near the Spanish Steps. The hotel staff were exceptionally friendly and helpful. The room, although tiny was spotless and quiet. We chose to enjoy our morning breakfast in the courtyard. The entire experience was fantastic. Our only wish is that we could have stayed longer. We will be returning to Rome and will most certainly stay at this terrific hotel again.\n\nReview 2:\nIn January I arranged for a party to visit Rome. We were caught up in our outward bound flights being cancelled due to snow and subsequently arrived 1 day late. I advised the hotel immediately of the problem and asked for the reservation to be updated. When I arrived at the hotel I asked to speak to the manager about the cancellation invoice I had received for 1 nights cancellation for every room. I was advised the manager doesn't work Saturday or Sundays. I asked the hotel to show some discretion, we have booked several rooms and spent a considerable amount of money. The receptionist would not put me in direct contact with the owner and acted as a go between. The owner refused to discuss further stating that its the policy. I think the hotel could be good if the owners brushed up on their customer service skills, they are at best poor. The hotel is good unless anything goes wrong, then good luck!\n\nReview 3:\nWe stayed in the Hotel Modigliani for 3 nights, we only wish we could have stayed longer! Rooms were not as small as we had feared having read previous reviews (although the showers were tiny!). Elegantly decorated throughout, airy, fresh and spotlessly clean. Great air con system. Breakfast (continental) was good - capuccinos were great. Lovely outside area for eating in, again spotlessly clean and well laid out. The indoor breakfast room was lovely; light airy, clean, white linen, flowers, great pictures on the wall. Perfect location (just 2 mins walk from Spanish Steps!) but quiet enough not to be disturbed during the night or early morning. Staff were all very friendly and helpful. We will definitely return to Hotel Modigliani on our next trip to Rome and highly recommend this hotel.\n\nReview 4:\nI booked the hotel based on their website - what a pleasant surprise. We stayed 4 nights. Hotel staff was wonderful - friendly, courteous and owners very pleasant. European breakfast indoors or outdoor courtyard. Close walking distance to many sites, we felt very safe walking and hotel staff was accomodating with directions. Would stay again - and recommend to others.\n\nReview 5:\nMy friend and I stayed at the Modigliani at the beginning of August for 4 nights. I stayed in a double room on the fifth floor, my friend had a room opposite, also in a double room. We both used the rooms as singles. We can't speak highly enough of our stay there - the staff (especially Stefano) was really helpful and friendly and relaxed, the rooms were nice and perfectly clean - mine was quiet even though facing the street , my friend had a georgous view from her tiny balcony over the rooftops of Rome! The breakfast had everything that we wished for - both fresh pastries and breads,cereals and plenty of coffee, juice, joghurt, well the lot really for a continental breakfast. It was a personal ambience, with family photos on the walls, but still managed to be stylish at the same time. The location was absolutly perfect, not three minutes away from the spanish steps, and close to many other attractions - we really did do a lot by foot. As first timers to Rome a thoroughly enjoyable experience, one we won't hesitate to recommend to you all!\n\nReview 6:\nMy wife and I stayed for three nights with two grand daughters aged 8 and 6. We used the garden suite which was ideal with young children The hotel is in an excellent location with all major sites within walking distance even for a 6year old . The Metro is very close . Also the Villa Borgese is near which the Children enjoyed particularily the rickshaws . Children can have to much of monuements . The accomodation is fine and the staff are very friendly and helpful . For us it was a very good choice\n\nReview 7:\nHotel Modigliani is a small hotel in a very convenient location. It's a short walk to the Piazza Barberini, but far enough up the hill to be away from all the hustle and bustle and it's not far from the Spanish Steps. The staff is friendly and eager to please and the rooms are clean. We stayed on the top floor with a wonderful view of the city. The breakfast was just ok. We enjoyed our stay and would return.\n\nReview 8:\nThis hotel was well located and well appointed. The staff is always courteous and interested in making your stay in Rome the best it can be.\n\nReview 9:\nThe positives about this hotel are that it is conveniently located near the Spanish Steps and the air conditioning worked well. Other than that, there was not much to make this hotel special or unique. The staff was OK but not especially helpful. This hotel seems to cater to Americans (most of the guests were American). So if you're looking for Italian style and flavor, this hotel is not for you. The rooms were very small and more expensive than other hotels in the area. The general opinion we had of Hotel Modgiliani was that it's OK but check around first before booking here. There are lots of better choices.\n\nReview 10:\nThis is not a good hotel. From the time you struggle to get your suitcase down the front door stairs into the hotel, while the staff stands by and watches with no assistance, to the ride in the smallest elevator ever, where you each have to take turns riding up with your luggage , this place stinks. The worst part is the so called \"conceriege service\" . They do not know what is going on in Rome..they are no help. We missed out on seeing the Vatican Museum because they reccommened we go with a tour on Friday only to find out on Thursday afternoon that the Vatican was closed. Friday..yes we missed it. The street is noisy, the room temptaure is not easy to control, the rooms are incedibly small. Do not waste your time or money here, there as so many better small hotels that know what is happening in Rome.\n\nReview 11:\nHave just returned from a 4 day break to the eternal city - other than all the usual stuff about how fantastic & lovely it all is. Our top 4 favourite personal things were (it could be a long list): 1. The hotel's apricot croissants - my partner who is an expert on these matters rated them the best ever. 2. Giovanni's win bar - a great place to both drink and eat. The food is lovely, the wine fantastic and Giovanni the perfect host who will help recommend unusual wines for you. Located in Piazza delle Coppelle. 3. Santa Cristina restaurant - the zuccini pasta starter is as good as everyone says - my favourite dish of the holiday. 4. Santa Cristina restaurant - my partner raved about the apple & custard cream cake. Grazie Mille Roma\n\nReview 12:\nThe positves: Great staff Excellent location Delicious Breakfast The Negative: We stayed in the garden apartments. It was dark and sparse and the bathrooms were tiny. I imagine if we had stayed in the main building our experience would have been different. One day the cleaning lady did not clean the bathtub. Rigid check out time We were 25 ate for check out and were giventhe distinct impression that we needed to exit rapidly.\n\nReview 13:\nIn february me and my wife visited Rome for the first time. We choosed Modigliani for its central location and for the reviews we read about it on this side. We where not disappointed. - Visiting Rome means a lot of walking to get to all the \"must see places\". And after \"a hard days walk\", you feel that you have to get off the crowded streets for a while.- Take a time-out. And what you need then is a siesta in a peaceful place with a comfortable bed just to rest your weary legs. Modigliani got what you are looking for. A nice clean room, friendly staff, and I must not forget to say the breakfast is good too. It`s a quiet place in a quiet street. Even though the walls beetween the rooms could have been thicker. Quiet, exept for the hairdryer which sound like a Stuka comming down on your head. But if you are not a dive- bomber, you don`t have to use this machine all the time. Our stay in Rome was an unforgettable pleasant experience, and Modigliani was a part of it.- This hotel is a Pearl. Kurt. Larvik. Norway.\n\nReview 14:\nSourced this hotel from Rick Steeves \"Rome\". Excellent 7 night stay, very helpful staff and small but beautiful hotel. We had one of the two large rooms on the top floor with a balcony and distant view of St Peter's and other city landmarks,(beautiful at night! )Lovely to be able to open the two sets of french doors onto the balcony. Very comfortable bed, two large sofas and coffee table and lots of storage made this a perfect spot to relax after a long day sightseeing. Small but immaculate bathroom with shower and towels changed every day. Loved the elevator to get to the 6th floor! Enjoyed the free wi fi in the attractive mirrored lounge. Amusing and very useful newsletter on arrival. (Use the reccomended restaurants) Good European style breakfast in lovely mirrored breakfast room. There is also a small walled garden where you can sit and have a glass of wine..We thoroughly enjoyed our stay at the Modigliani, and although somewhat over our planned budget, we felt it was excellent value for location, service offered, feeling of safetyand comfort. We willdefinately return and reccomend it to our family and friends.\n\nReview 15:\nThe Modigliani is a very nice traditional Italian hotel, in a perfect location near many of Rome's highlights. The staff was always very helpful, it was nice to leave the key at the front desk each time we left, and the staff was especially patient with us when we returned very late a few nights since we were enjoying wedding festivities all weekend. The shower was a little small (for a guy who lifts weights), but the room was spacious and certainly a good value. They serve contintental breakfast like most, and it was nice and clean. It is the best value in the best location!\n\nReview 16:\nStaying in a room three minutes from the Piazza Barberini, and subway station, made seeing the sites of the city center a breeze. The hotel is very clean, and attractively decorated, while our room was clean and bright, with reasonable space and appointments. The staff is fluent in English, and very friendly and helpful. Making reservations, calling taxis, getting directions were all done quickly and efficiently. We even were able to get last minute reservations to the Galleria Borghese because Stefano was kind enough to wait to see if there were any cancellations on the days that we could go.\n\nReview 17:\nWhat a great hotel. The Hotel Modigliani is situated up a side street just off a busy square with banks,bars and shops.It's a peaceful haven from the hubub of Rome as excellent double glazing and the quiet street mean restful silence when you return to your room after a hard day of sightseeing. The reception and breakfast room staff were very attentive,friendly and helpful (especially Giuseppe). Restaurant recommendations were all great especially Ciampini at the top of the Spanish steps. We had a superior room on the sixth floor which was spacious with a queen size bed,sofa and 2 armchairs and in addition a small balcony terrace.There wasn't a great view but it was useful to step out from the airconditioned room and judge the temperature of the day or soak up the late afternoon sun. The air conditioning was totally controllable by the guest and in early September we needed it for the first three nights as it was still quite warm. We loved this hotel and will go back when we next travel to Rome Lorraine and David Fitches\n\nReview 18:\nI stayed my first two nights in Italy at this hotel. First impression is deceiving as you pull up this side street and see the entrance. Once you walk inside, you are greeted by a friendly staff member, immediately notice the well appointed decor/ cleanliness and have a sense of comfort. The location was excellent for visiting all the majors sites, the hotel staff was very helpful in arranging tours and the internet connection in the lounge was very dependable. The free breakfast had a nice variety and staff was always welcoming. I returned at the end of my touring around Northern Italy to the hotel for two nights. This time my daughter was with me. The room we received was a little larger than the first. Even though it faced the street, it was quiet and very comfortable. I would definitely recommend the Hotel Modigliani and would stay again if my travels take me back to Rome.\n\nReview 19:\nWe stayed here upon the recommendation of a doctor we know. It was the most reasonably priced hotel in Rome that was in a central location. The bed in our room was broken (we stayed in one of the rooms in the \"apartment\" off the garden) and after a few long distance phone calls with the manager upon our return to the US, he did refund 1/3 of our room charge (although we wanted a full refund). Apparently, the front desk person could have offered for us to stay at a different hotel and I think they would have paid the difference, but that was not offered to us. It worked out ok in the end, but it was a frustrating experience as all you want is a good bed - they were unable to move us to another room as the hotel was booked. I would recommend the hotel, but unfortunately we didn't have a good night sleep.\n\nReview 20:\nOur flight from the US was canceled because of the volcano in Iceland. The hotel CHARGED US FOR THE NIGHT anyway. Once we finally got there, the room was small, noisy and furnished for the 12th century!! There was no place to put our clothing and the room was tiny! Go somewhere else. Anywhere else is better.\n\nReview 21:\nHad a room here with broken A/C and the sun made the room very hot...in October. Breakfast was mediocre, front desk could not make change for me for 2 days??? Our room also smelled bad and they were not able to move us.\n\nReview 22:\nMy partner and I have just got back from a trip in Italy. We only had one night in Rome and booked here based on the location and the mostly glowing reviews. I can't possibly begin to say anything that hasn't been said in all the other reviews except that from the moment we arrived, we were treated as if we were family. After a few hours in Rome, we realised that we hadn't scheduled enough time in such history and splendour, and will definitely be heading back....... Where will we stay? Hotel Modigliani of course! Location is superb, staff are incredibly helpful, rooms were clean and in keeping with European City sizing.... We loved our time in Rome and it all started at the wonderful Hotel Modigliani.\n\nReview 23:\nRome is quite an expensive city when it comes to finding a good place to stay. It all happens in the center of the city, and the center is not very well served by transportation: the bus services is dense yet difficult to master, and the metro is basically running on the outskirts of the city, but not in the city. So the best option is to rely on natural transportation: your legs. Then you have to find an hotel which is in the center, yet quiet enough, and with good value for money: clean, good bed, good breakfast. The Modigliani is an adequate place to stay, it is confortable, the staff is helpful, you have got what you need as a basis to visit Rome.\n\nReview 24:\nWe stayed for four nights in Rome at the hotel Modigliani. The staff was very friendly and helpful. Breakfast was great and the internet service one of the best throughout our entire italy trip. We would definitely stay there again and recommend the hotel to everyone. The hotel has no pool and we didn't eat there, so no idea about that. Neither did we have a car in Rome. We asked the staff and they recommended the sight seeing busses. Go for the one that has more frequent pick ups. Same price and same stops as the others. We had no problem to communicate in english and once you're there go to the restaurant 21 just a few meters from the hotel. Great food and decent price. Cheers to all, Thomas\n\nReview 25:\nWE were very disappointed in this hotel, rooms on the lower floors facing the street which we had were noisy and dark. We had one on the 2nd floor and found it to be sparsely furnished, our luggage had to be put on the floor and we had to get on our hands and knees to access our clothing from them. Tried for an upgrade (told them we would pay extra) but they wouldn't hear of it. It was our anniversary trip to Rome and this hotel was a real \"downer\". Jim Packard\n\nReview 26:\nWe spent an idyllic weekend at this hotel which is centrally placed, reasonably priced and really made by the staff, who are extremely helpful, very friendly and speak excellent English - who knew a hotel like this existed in Rome? The rooms aren't that big but are clean, quiet and have everything you need. I hope I'll go again - and I'll certainly ask for one of the rooms with a balcony over the courtyard. This was my fifth trip to Rome and by far the best hotel I've stayed at.\n\nReview 27:\nThis hotel was a great find in Rome. Having read reviews before travelling, our expectations were high. We were not disappointed. The staff were very friendly on arrival, and upgraded us to a room with a balcony and seating area. It was simply decorated, in calm tones. We were given a newsletter which contained biographies on all of the hotel staff and recommendations of good restaurants and amenities in the local area. The breakfast was simple and tasty. The hotel is within walking distance of most of the major sights, the nearest being the Spanish steps. We would recommend this hotel to any friends or family travelling to Rome. It makes a great retreat from the crowds, and is a great price for a city centre hotel. They even left chocolates on the pillows!\n\nReview 28:\nThe hotel was a great base for our visit to Rome. The staff was very friendly and helpful, with good recommendations on tours, etc. Room 602 was spacious by European standards, comfortable for our family of 4, with a lovely balcony that offered views from the \"wedding cake\" building to St. Peter's. The breakfast was delicious.. italian pastries, fresh cheese, salami, yogurt, coffee...more than enough for a great start each morning. Superb restaurants in the neighborhood... located between the Trevi Fountain and the Spanish Steps! Try the Hostaria Goia Mia, just a few blocks away.... we dined there twice! When we return to Rome we will return to Hotel Modigliani!\n\nReview 29:\nChose this hotel after reading reviews on this site - lived up to all expectations. Staff very friendly & helpful, room great and even had a small balcony. Despite the hotel being very central, the peace & quiet sitting on the balcony late at night was unexpected. Good central location within walking distance of all the major attractions - we didn't use public transport once! Would definitely stay here next time we go to Rome.\n\nReview 30:\nWe had a wonderful time in this perfectly placed hotel. Stayed in room 602 on the top floor which has a terrace with table and chairs, where you can sit and drink wine as the sun goes down over the humped and dome skyline of Rome and St Peter's lights up. Very comfortable room with a double bed, two sofas, fridge, tv, etc, and some colourful modern paintings on the wall. Not quite Modiglianis but cheerful. The staff were a joy and made our first visit to Rome (even more) memorable. Go! Enjoy.\n\nReview 31:\nWe were expecting a typical European small hotel in a side-street, but we walked in to a lovely, welcoming small hotel in a quiet but convenient side-street. Admittedly we had the top floor balcony room, but we couldn't fault the stay. Breakfasts were small but varied and good (except the coffee - the espresso was so bad I was forced to drink \"Cafe Americana\" - yes, it was that ordinary). Staff were always friendly, and as we were there a week they ended up having the room key ready for us when we walked in the door. Americans - take the concierge's advice. There are better restaurants than those near the Hard Rock cafe / American embassy and Via Venuto. Free internet, comfortable lounge, air-conditioning that worked, welcoming staff in a quiet location, but close to sights and metro (a rareity in Rome). It really made the stay to have a hotel you wanted to go back to. We actually had lunch / dinner on the balcony a couple of times.\n\nReview 32:\nWe stayed 3 nights. The rooms were clean and bigger than I expected. The staff were really friendly and helpful. It was great to have internet access freely available . It is really well located - very close to many attractions and the metro. Excellent value for money. Would strongly reccomend this hotel\n\nReview 33:\nSmall boutique hotel in a great location not far from the Trevi Fountain and Spanish Steps. The staff are very welcoming, helpful and able to recommend some very good restaurants. Thank you Francesco on the reception. The rooms are very small but well equipped with a TV and mini bar although the showers are a challenge for those above average height . Our room 502, had a wonderful little balcony overlooking the roof tops and terraces of neighbouring properties. Perfect for a pre dinner Prosecco. With so much to do and see in this wonderful city the room size was not a problem for us. The breakfast buffet was good and plentiful with enough choice to set you up for a days sightseeing. Thank you Modigliani ,if we ever return to Rome we will certainly look you up.\n\nReview 34:\nThis must be the best two-star hotel i've ever been to. I would easily give it three. why not four? Because of the overall standard, and the breakfast. But w.t.h. its a two-star. The room and bathroom were clean. The staff were super helpful and nice. The location vs prise ratio were well above expectations. I'd absolutly stay there again. If you haven been to Rome, and dont want to pay too much, but still want cleaniness and location this is the place for you. You are in walking distance of everything. id have to say its cozy\n\nReview 35:\nThis is a very good hotel when u measure price for what you get. Great location and friendly staff. I wish they would give you advice for less \"touristy\" places to eat. Also, bathroom is very small (specially the shower), so if you are a big frame person, it will for sure be uncomfortable to take a shower. Good hotel nonetheless.\n\nReview 36:\nMy husband and I, along with 6 friends recently stayed at Hotel Modigliani. It was a great experience. The hotel is charming. The location is perfect and breakfast was delicious. The rooms are a good size; extremely clean and very comfortable. The staff were terrific, always pleasant, informative and very helpful to tired tourists. If I ever return to Rome, this is where I want to stay.\n\nReview 37:\nLocation is everything in Rome and in the Hotel Modigliani you not only had Location but a small friendly, Quiet and clean hotel. It really is only minutes from the Trevi Fountain and the Spanish steps. You want to do some shopping in Rome? this is the Location, all the designer wear you wish for. . We will stay here again. The Lambe family Ireland Dec 07\n\nReview 38:\nHotel Modigliani in Rome was the perfect hotel to stay in to see all of Rome's greatness. It is in a perfect location near the Spanish steps and in walking distance of two subway stations. It is surrounded by fine restraunts that suit couples to families. Fantastic shops surround the hotel also. The hotel itself has moderatley sized rooms that can comfortably fit two or three people. The staff were most helpful and would attend to your every need promptly. One of the best aspects if the hotel was the breakfast which was available every morning. It was delicious and there was always a staff member on hand to attend to you. All in all I definatly recconmend Hotel Modigliani to anyone who is traveling to Rome. I would definatly stay there again.\n\nReview 39:\nWe searched a long time for a hotel for our Roman trip, finally choosing Modigliani and we totally made the right decision. The hotel is in a great location, near Piazza Barberini (w/ a Metro stop) and the Spanish Steps and surrounded by good shops and affordable, quality restaurants. The hotel is clean and modern with a friendly, though small, staff. The hotel doesn't have many rooms, which we found a good thing. We received a free room upgrade since it was our honeymoon and the room was spacious, comfortable and had an outrageous view of the city. The hotel may be hard to find (it's on the left side of a side street off Barberini) but is totally worth tracking down and enjoying.\n\nReview 40:\nWe struggled with our choice of hotel in Rome and switched to the Modigliani at the last moment after a reading reviews on this site, so pleased we did. A lovely hotel close to the Spanish Steps, best continental breakfast in Europe. The rooms are large with basic furnishings, good bathroom & tiled floor. If you are looking for a fancy hotel dont stay here, if you are looking for a good clean room in a fantastic location stay here.\n\nReview 41:\nWe enjoyed a gem of a hotel in Rome, thanks to a recommendation from friends. Great value. Very clean and quiet. Excellent staff. Really deserves a four star rating. Well-placed, just two blocks from the Metro. What a wonderfully memorable stay. Thanks Giuliana and Marco and staff. We will return. Sheila and Mark Gregory. Burlington ON Canada\n\nReview 42:\nJust came back from 3 days spent in the best city and best hotel! The staff was wonderful Stefano and Andrea know how to make you feel at home, our room was big enough for European standards, clean and quiet. I 'll reccomend this hotel to everyone Ren\n\nReview 43:\nWhat a gem! This perfectly located boutique hotel fulfilled all of our expectations after reading the rave reviews on Tripadvisor (which is how we selected it). The hotel was clean and the staff was very friendly. The location couldn't be better - walking distance to practically everything, and public transport just around the corner. Yes the hotel is a little noisy (earplugs can solve this issue) and the bathroom was a little tight but we felt welcome and \"at home\" and it was a wonderful place to take an afternoon siesta when we returned from our daily trips around the city. We had a very nice room on the fifth floor with a balcony which overlooked the city and the garden below. I highly recommend this hotel - you won't be disappointed!\n\nReview 44:\nWe stayed at the Hotel Modigliani and were very pleased with the accomodations. The bathroom is modern and sparklingly clean. We had a very spacious room (hard to come by in Europe). What made the hotel so exceptional was the view. Because it is on one of the hills, it is highup. Our room had a large balcony with a spectacular view of Rome, St Peter's Bascilica and Emmanuelle's Palace. It is in the main part of Rome, but about 10-15 minutes uphill past the Spanish Steps. You can walk to all the sites, but it is a little further than some hotels. The benefit is the spectacular view and being in a more upscale residential neighborhood instead of a \"tourist trap\" area. We thought walking a little further was worth the more quiet feel, the more Italian feel, and the view. The staff were also exceptionally polite and helpful. Breakfast was filling, delicious. The cappachino coffee was great.\n\nReview 45:\nHotel Modigliani is a small hotel in an ideal location, within walking distance of most 'big' sights, paricularly the Spanish Steps, where there are a good selection of restaurants and shops close by. The staff were very welcoming and friendly, and keen to help. The rooms were comfortable and clean, although one of our bathrooms was very compact, which, had you been on the large size, might have proved difficult. We booked online and the rates were very reasonable.\n\nReview 46:\nHotel Modigliani - Rome April 2007 We have just returned from a wonderful break in Rome. The hotel's location was very good, near to the very expensive hotels on the Via Veneto, the Spanish Steps and the Trevi Fountain on a very quiet back street. The hotel was sparklingly clean, and the staff were helpful, informative and polite. I would recommend this hotel to everyone. It is a gem.\n\nReview 47:\nMy husband and I stayed here four nights in October. The location is fantastic -- just steps away from the Spanish Steps. A great location to visit many of the attractions. Our room was small, but comfortable, with a tiny balcony. The breakfast, included in the price, was quite nice. And the staff -- well, we couldn't say enough nice things about them. Everyone at the front desk is extremely pleasant and helpful and all seem to really enjoy their job and meeting people. If we return to Rome, we would definitely stay again!\n\nReview 48:\nHotel Modigliani was a very good hotel for a very affordable price. The rooms are small and plain, as is the norm for most hotels of this price in Europe. But more importantly, they are clean and equipped with all the basics you could need. As mentioned in other reviews, the walls are thin and hallway noise was somewhat annoying, but hardly bothersome enough to keep me awake. The hotel is located near the Spanish Steps and Trevi Fountain, as well as the Metro, with access to the rest of Rome. After staying near the Vatican for the first leg of our stay, this was a good central location to see the east side of the city. The staff is professional, extremely helpful, and accomodating.\n\nReview 49:\nI have yet to come across reception staff as helpful as Dario etc. Free wi-fi was appreciated as is the humour of the hotel owners. On the negative side, noise is a bit of an issue. If people leave or arrive on your floor, you will more than likely wake up. Room decoration was a tad too austere as well. But for the location and the intimacy, we would probably re-visit it. Cost 378 euros for 2 nights in standard room inc breakfast. I would suggest HM reconsider their recommendation of a restaurant called 'Girarrosto Fiorentino' which was thoroughly overpriced for very underwhelming food. AD\n\nReview 50:\nMy husband & I booked this hotel for a 2 night stay after reading all the excellent reviews on Tripadvisors. It is indeed a lovely, clean & extremely friendly hotel, with a personal touch.The staff on the reception desk were very polite, interested & helpful. The waiter/waitress were efficient although not overly friendly. Breakfast was adequate, the coffee, made to order,wonderful. Now to the down side! I think we were unlucky with the room we were given, room 101, it was right next to the wooden staircase so the noise in the morning was horrendous. The room was on the small side with a tiny shower cubicle, it was overlooking the garden which is pretty. Rome is wonderful, the Vatican museum & St Peters a must. Would we stay here again? Yes definitely, providing we weren't in room 101! !\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31340, "query_start_index": 31342, "query_end_index": 31342, "truncation_seperator": "... 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{"id": "2515601", "pid": "2515601", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThis hotel and it's surrounding area is a great alternative to the strip; it feels more like Phoenix than Vegas, and I loved it. It's quiet, feels fairly small, and is well kept up. The service was only slightly sub-par, with a few small details lacking, but overall I think this is a great place. If you're looking for a strip casino, this isn't the place, but if you're looking for a quiet, classy alternative, this is for you.\n\nReview 2:\nThis property is absolutely gorgeous; we had a one-bedroom suite, beautiful view of mountains, 1-1/2 baths which came in hand travelling with kids; bathroom in bedroom was just beautiful - marble everywhere; beds very comfy; suite was huge, beautiful pool, waterfall, dining by pool, etc. If you're looking for quiet away from the Strip, this is the place. Our only drawback is that we didn't find it very kid friendly - no arcade or anything to do for kids if you want to go to casino in hotel. About 20 minute drive to strip. Other than that, no complaints.\n\nReview 3:\nStayed two nights at the resort. It is not 15 minutes to the strip. More like 20-25 depending on traffic, minimum. Nice rooms. Rooms are large. Bathrooms are very nice. Breakfast was good. Everyone very friendly. Check to make sure all golf courses are playable before you reserve a room. Nice place to stay if you want to be way off the strip. We are used to staying at Four Seasons. No minibars.\n\nReview 4:\nMy wife and I stayed Feb 17 to the 19th. The bed was very comfortable. The room, 3227, was clean and neat. Hotel staff were,5 star, friendly. Didn't have chance to use any of the amenties, golf, sauna,etc it was to cold. The grounds were kept clean. There wasn't even trash or cigg butts any where inside or outside of the hotel. They even have a 24 hour Starbuck's in the hotel,which my wife visited often. If you stay Monday it's steak night. The Sunday breakfast buffet was good. They had crab, omellettes, fruit, Champagne and much more for 14.00 a person. The only problem with the room was that the French doors looking out over the grounds leaked in cold air. Would I stay there again? Yes we are.\n\nReview 5:\nI have stayed at this hotel before, only because my client has a corporate account here. I have never thought is lived up to the Marriott name, but my last trip was my last stay in this over priced motor inn. It started at check in, where my reservation was not shown as prepaid and then continued with them attempting to charging me a rate that was almost double our corporate rate. The front desk staff was snooty and apparently thought they were working at the Ritz. In the middle of my four day stay, I was locked out of my room and told I had checked out that afternoon. It was an embarrassing situation that was played out in front of a lobby full of guests. In addition, there restaurants are mediocre at best and their casino looks like something you would find in a downscale local neighborhood. I will never stay in this hotel again and am doing everything in my power to ensure my company closes their account here and moves to a hotel that appreciates customers. Do not waste your money or time here.\n\nReview 6:\nThis facility is beautiful. My room was gorgeous I felt like I was on a tropical isle somewhere (until I hit the strip malls down the street!) Everything was pretty much perfect in this hotel. I spent 2 hours in the jacuzzi tub every day I was there and took 5 showers with the rainfall shower head. It was typical desert heat when I stayed and I just loved this location. I would totally stay here again. Food was good. Service was excellent, they have every amenity imaginable Valet is free, parking is free - is this vegas? Car rentals are cheap in vegas (full size car was like $40 for the weekend! ), when you go to the strip just valet it at one of the hotels.\n\nReview 7:\nGreat Property. Close to several fun resturants, etc. Off the strip, in a fun location. Great pools, hot tubs, etc. The room was good. Bathroom was big and spacious, great soaking tub. Spa and Fitness center is awesome. Spend some time relaxing and enjoying the Fitness Center and locker room. Great place to relax. The grounds are well groomed and well taken care of. Beautiful resort. Rooms are good but not fantastic, nothing special. Customer service was OK, not that great for a JW resort. You will like your stay if you want to get away from the strip and relax.\n\nReview 8:\nWe stayed here for three nights at the beginning and end of our Grand Canyon adventure! This place was great. The rooms are HUGE and luxurious!! The Irish pub in the hotel is the BEST place to eat if you want typical Irish pub fare. We went here two out of the three nights. The cafe is GREAT for breakfast and far more reasonable that the other restaurant in the hotel. The pool was somewhere I could have hung out all day if I had the chance and they have a menu there where you can order food if you want to spend the afternoon. The only thing I didn't like was the $10 charge for internet - its a bit ridiculous considering the price you are paying for a room. Other than that though, I would highly recommend this place. We didn't want to stay on the strip as we were travelling with our son. We had a car but they have a shuttle that you can take to and from the strip. I would love to go back to this hotel!! !\n\nReview 9:\nThis hotel is billed as a nice resort in Vegas, but it's anything but. I was surprised to find that there is no option for wifi, at least in the palm tower. The rooms have ancient tube TVs, and the remote for my room did not function. There was also a stench of open sewer throughout the building the weekend of my stay. The free parking for the Palm tower is a long walk from the front door. Your other option is paying for a valet with tips. The rooms a a good size, and the restaurant area is pretty nice, but to be honest, the place feels deserted - almost too empty. It feels dead.\n\nReview 10:\nMy mom, sister and I came to stay at the JW Mariott in Aug. 2010 for a fun girls weekend. We had a blast while in Las Vegas. As we were traveling home i realized some small bumps on the back of my arms but didn't think anything of it. When i got home and really examined the bumps i kept finding more and more, all over the back of my arms, back, neck, chest and face. I got online to figure out what the bumps were and found out they are BED BUG BITES!!! So i called the JW Mariott to let them know about the bites. The manager told me they didn't have bed bugs and thinks it was a spider that came into my bed. A SPIDER??!! I have over twelve bites on my face alone and am covered in them from the waist up!! She was rude and inconsiderate when all i wanted to do was report the bites. Don't stay here, there are plenty of other places in Vegas that care about the business.\n\nReview 11:\nBeing one of the best cities in the US, i especially chose to stay in the best hotel !! It was a marvelous experience, a breath taking one. The rooms were spacious and well lit. the room overlooked the city and by night it looked gorgeous. the staff was always smiling and this made my stay even more memorable.\n\nReview 12:\nRecommend for convention & weddings, not weekend or spa get-away. A la Vegas style, all access to conference rooms and restaurants are via Casino but with a very steep ramp. If you have difficult walking or wheelchair user avoid this hotel. Service great, rooms large, too many mirrors in bath. Secluded from strip, pricey food & spa.\n\nReview 13:\nWas here for a conference. The rooms are huge and very clean and comfortable. The beds are comfortable but the pillows are so small that it was hard to sleep comfortably. Every staff person was very friendly and accommodating. The hotel caters to conference and over 65 crowd so I would not stay here if you don't fit into one of those categories. There are plenty of restaurants and a small casino on site (all seemed rather quiet). Iris about a $45 ride from the hotel to the strip.\n\nReview 14:\nPros: - some eco friendly elements (e.g., the room lights turn off when you leave, but come back on exactly the way you left them when you return). - Terrific lamb chops. - was upgraded for no apparent reason to a huge, stunning suite with Strip views and an enormous, luxurious bathroom with a comfortable 2-person jacuzzi. - great towels and robes - very friendly and helpful valet and bell staff - beautiful, spotless property and grounds. Cons: - No minibar! - toiletries were not refreshed at all during my 4 day stay - some of the front desk staff were cranky - No balcony furniture - food (besides the lamb chop) not up to par for a property of this kind also, it's quite far from the strip - more like half an hour than the advertised 20 minutes.\n\nReview 15:\nI stayed here Jan 3-5, 2007. They were almost finished with a complete lobby renovation, and it will be fantastic. Too bad the rest of the property is not getting the same attention. The rooms are OK, but at $299-$314 per night, not a good value. The hallways and door frames are very tired, and the elevator in the back, looked like a freight elevator - as it was so beat up. I don't think its worth the price.\n\nReview 16:\nWe stayed at this resort for 4 days. It was so nice to get away from the craziness of the Strip. The pool area is beautiful, the spa is clean and restful, the room was huge, especially the bathroom. The best thing about this resort though is the staff! Every single person I interacted with was friendly, knowledgable, accomodating and seemed to be truly interested in making my stay a great one. I wouldn't hesitate to stay there again. If you need some time away from the Strip, this is a great place to stay. If you rent a car, you can drive to many restaurants in the area, there's a great variety. Parking is free, valet complimentary. We also took a drive to the Red Rocks area, beautiful! Don't be afraid to stay at the JW Marriott.\n\nReview 17:\nRooms are very roomy and the bathroom is impressive. I stayed on the 3rd floor with a balcony and patio furniture..the only positives about this hotel. Location is too far from everything nice. You have to take a taxi everywhere. The restaurants were sub-par. The hotel only provides shuttle to the strip every 2 hours and it fills up very quickly. You have to be in line about an hour to guarantee a shot on the shuttle. They never mentioned on the phone or disclosed on their website that there's a $50 incidental charge per night of stay when you use your debit card at check-in. They also failed to disclose a $25 charge per person for the shuttle to the airport. This is my second visit to Vegas. I'm glad it wasn't my first, because based on this hotel, I wouldn't come back. I stayed at Green Valley Ranch in 2005. It far exceeded my expectations. I recommend GVR if you are looking for a wonderful stay, being close to the strip and more bang for the buck. Don't waste your time at the JW Marriott Las Vegas...\n\nReview 18:\nWe stayed 4 days/3 nights at the J.W Marriot and was definitely impressed. I have never written a review before but I thought I had to give this hotel one. I initially booked the hotel to get away from the crowds along the strip. It was the best decision I made. We also attended my kids AAU Basketball tournament at the Cashman Center which was only 10 mins away. The strip was only 10min to 15 min away. It is conveniently located. The hotel was beautiful, not to mention the hotel grounds. The breakfast at the Ceres Restarant was great. I highly recommend it. I did not care for the lunch buffet at the Rampart Buffet Restaurant. Swimming pool was beautiful. It wasn't crowded at all. The kids loved it. I plan on coming back to this hotel at my kids next basketball tournament. Stay at the J.W. Marriot. You won't regret it.\n\nReview 19:\nwhen the crowds and the glitz of the strip get a bit too much, go to this beautiful hotel in what seems like a suburban community, the rooms are large and well equipped, the grounds which include world class golf are beautiful and the service great. the casino is used by locals as well as guests and is quite pleasant. the marriott- two for brakfast- gets a good morning buffet. the pool is not crowded and very nice. travel time to the strip is 12 minutes by freeway ( not rush hour) or 25 minutes by surface street. enjoy.\n\nReview 20:\nWe only stayed at this hotel for one night in August, but we throughly enjoyed our stay. Had an incredibly large room, and an even more impressive bathroom (jacuzzi tub with a separate shower). The beds were a big plus - very comfortable and plush. Also, there was no charge for overnight valet parking, which was nice. I will definitely stay at this hotel when I go back to Vegas for business.\n\nReview 21:\nWe've stayed at many 3-5 star Hotels since Mar 2004. We have not found anything as nice or as classy as JW Marriotts. We are still talking about that resort. I'd highly recommend it to anyone. We look forward to going back.\n\nReview 22:\nHotel has some nice amenties and service was good. Rooms are very nice except the TV's are old. Pool area was nice. Drive to strip is about 20 minutes.\n\nReview 23:\nFantastic place to spend some leisure time. Relaxing, Entertaining and what a room! One of the most enjoyable and restful stays my wife and i have had.\n\nReview 24:\nI was disappointed resort does not live up to number 2 rank hotel in Las Vegas. I've been to many hotels on the strip that are far better . Rooms in Spa Tower have worn out feeling . Good for families AND conventions . Pool area OK but pool service inexistent . Little action at the casino . Certainly not for people looking for \" fun\" in Las Vegas , deserves 3 stars not more . I will not return . FO\n\nReview 25:\nI have stayed here a number of times of the years and this is my favorite hotel in Vegas. I am not a big fan of the casinos. The smoke and the constant assault from the noise is too much. The JW has a casino but it is small in comparison to the strip and the clientele is older. This makes this hotel great for families with kids that are not interested in the skin the strip offers. There are plenty of restaurants within a mile of the hotel and the rooms are always clean and spacious.\n\nReview 26:\nMy wife and I stayed here for 4 days. The buffet breakfast, which was part of our room package was way below par. We came to find out that the buffet was cut back to accomodate a convention. When we complained we got back the cost of the buffet, but were told that the convention was more important than us. An additional complaint letter to Bill Marriott resulted in a form letter response. This whole expeience has ruined the Marriott Brand for my wife and me.\n\nReview 27:\nGreat hotel, casino not the largest but enough. Incredible pool, qulaity food. free shuttle to the strip lots of times daily. Rooms huge and very clean\n\nReview 28:\nI was a huge fan of this JW. The previous management team was awesome for the guest. It appears they are under new management with more of a Casino culture vs. a traditional JW culture. The front desk management team needs immediate improvement. Sorry to loose them as one of my choices, many good memories at this JW. Wish them the best. A huge a Marriott fan. Moved to the Renaissance near the Convention Center and very happy! !\n\nReview 29:\nI have stayed at JW Marriotts all over the world-Lima, Rio, Hong Kong, Singapore to name a few and this one doesn't EVEN come close. You could choke to death in the casino because of all the smoke. I walked in, looked around and was out in ten minutes or less and absolutely wreaked of cigarette smoke-to the point that I went to the room and immediately took a shower. As far as the rooms are concerned, they are dull and unexciting. They upgraded me to a suite and it was the ugliest thing I've ever seen. The furniture was scratched, the carpeting was stained and one of the lamps didn't even work! This is definitely the dog of JW Marriotts. Book it only if you can get a good price!\n\nReview 30:\nThis JW Marriott is the best place off the strip, if you have a car you can run in to see shows and the night life along the strip. There is a casino on the grounds plus a good spa and golfing. The hotel is a 6 story 2 building resort. Try to stay in the spa tower\n\nReview 31:\nThis hotel is great, we loved it form when we arrived to check out. The pool was nice and big with great service. The buffet was excellent and the service was great. The rooms are nice and big where you can spred out. I think every room has a big soaking tub and a seperate shower. Parking is a 2 minute walk. The staff was one of the best . Now listen to this, the strip is 15 minutes away so don't stay here if you want the glam and glitz of the strip. The Suncoast is right next door if you want a mega casino. There is shopping 2 minutes away. The new Red Rock is 8 minutes away and Red Rock Park is 20 minutes away, Far enough away but close enough to the Strip. Enjoy and relax. PSC\n\nReview 32:\nI did not stay at this hotel but my boyfriend was there for a conference while we stayed at the MGM. Since he was busy with meetings all day I decided to come with him and use the pool facilities. The management had no trouble what so ever and was nice enough to add my name to the list so no one would hassle me. When I arrived at the pool area and hotel my breathe was taken. It was gorgeous. Full of palm trees and tropical covered walkways. The pool had enough lounges and cabanas to use. When I asked for a towel I had explained I am not staying there and no questions were asked and I was told to enjoy my visit. In the background was wonderful Hawaaiin music sung by authentic muscisians. The pool is huge and has a great waterfall that you can walk under. Also the casino is a bit smaller but if your willing to travel off the strip the tables are lower and the dealers are willing to explain any card game if they're not busy. Theres tons of evidence that shows how this hotel is rated #1 in Vegas!\n\nReview 33:\nI was recently at this location for a conference and I was most impressed by the size of the rooms. I was upgraded to a one bedroom suite and it had 3 bathrooms!!! I am not sure what 2 people are supposed to do with 3 separate bathrooms but it was fun to have none the less. The double jacuzzi tub was so big that when you filled it up and got inside you actually floated! The hotel rooms are very quiet. I never heard anything from any room around or below us. I would very much recommend this hotel for a luxurious relaxing vacation off the strip. The service was fantastic at this hotel. Most of the times I was interacting with the banquet staff but the speed in which they addressed our concerns or needs was remarkable. I did not get any opportunity to really use the pool or spa but they looked very inviting. All and all, I would come back to this location for a conference. It is clean, very nice rooms, great service and well worth the price we paid.\n\nReview 34:\nStayed for 4 nights for business conference. Lobby has rustic interior design. Room spacious with king bed, desk, and love seat. Bathroom had double sinks, shower and separate bath hot tub. The resort has casino, conference center, and collection of restaurants, all in separate wings. Japanese restaurant offered fresh sushi and reasonable prices. Had lovely courtyard where a wedding was being planned. Had spa, golf and tennis which I did not use. Paid $189 rate for conference attendees. Room was in corner of top floor of tower by lobby. Very quiet. Hotel has 2 towers of rooms. Hotel has shuttle to the Strip which is about 15 minutes away. If you have been to Vegas before, this hotel would be a refreshing change. I would stay here again.\n\nReview 35:\nWhen I travel to Vegas I usually stay here. As a matter of fact, whenever I take someone there for the first time...they always go back!!! I was a guest most recently for NYE and once again it was a wonderful stay. The rooms are huge, the hotel always honors my requests and it keeps me coming back. It is off strip and is very quiet. This is the type of property that I prefer. I think that it is very soothing to return to my quiet room after a day on the noisy strip. I will be returning this June to have a spa weekend with some girlfriends. If there is any complaint about the property I would say that it is the $25 fee to use the spa fitness center. Other than that I have none.\n\nReview 36:\nThis resort property is very large, but it doesn't really feel like Vegas because it is so far away from the Strip. You could have a similar experience in Palm Springs at a resort with a golf course. The rooms were beautiful, new and very large. It just didn't feel like Vegas, most everyone at the hotel was over 50, it is not the plae to go if you are in your 20s and looking for a \"Vegas, baby, Vegas\" weekend.\n\nReview 37:\ni picked this hotel from reading the reviews. it was nothing as i expected. the lobby looks good, but the room is empty and nothing special, large bathroom again sort of empty. our room looked nothing like the picture on the internet. the casino is horrible - old and tatty. we paid $249 for room and breakfast,plus $10 for internet. infact i was so disappointed we left the next day for the venetian which was cheaper and much nicer. it is a fair drive from the strip - 20 minutes maybe more depending on traffic. we stayed in jw in mexico city and the standard does not even compare - the mexico city one is 10 times better.\n\nReview 38:\nAbsolutely wonderful. The spa was superb, the Italian restaurant was delicious, the cafe by the pool was fantastic, the staff was amazing, the dealers in the casino were all great, and don't get me started on the room. And if we're talking about the room, we can not not mention the bathroom with the waterfall shower and the spa bathtub for two. We were worried about staying off the strip, but now we find that we may never stay on the strip again. If you do choose to go to the strip for a show or dinner, we found that it was quite easy, just go before rush hour and it's real quick. I can't say enough of this resort. And I can't wait to go back!\n\nReview 39:\nDeluxe king rooms are extremely comfortable. Great bathroom with jacuzzi tub and separate shower, comfortable beds. Didn't use services (spa, exercise room, pool, restaurants) but looked nice from afar. We had a very pleasant stay (on 2 seperate occasions). Highly recommend if you don't care to be close to the madness of The Strip. Close to Red Rock Canyon.\n\nReview 40:\nAs a platinum marriott member who has stayed over 200 nights at marriotts last year, this one is very typical of Marriott golf resorts. The rooms are larger with older style decore to appeal to golfers. Angel park is across the street and you can play at the Las Vegas TPC, not the Summerlin TPC. The hotel provides a shuttle to Angle park. I have stayed here many times to keep my kids away from the strip, it is a wonderful location for golf and plenty of room for the kids to run. Our last stay was in the main Spa tower ground floor with large patio that was great for the kids to run. My favorite stay is actually in the annex palm tower across the other end of the Rampart casino, with a room overlooking the man made creek water element. The service could improve at the reception desk, as staff appeared distant and unwelcoming compared to past stays. The main hotel has a nice weekend breakfast buffet. Being platinum only gets me free internet, check in points, use of spa...no breakfast. The rooms need a high end tech panel, this was disappointing. Great golf and relaxing stay.\n\nReview 41:\nHad to stay at this hotel for a group function. The room is average with extremely uncomfortable beds. Front desk was not helpful just abrasive and rude. Everyone said the hotel would be nice but I have stayed at much nicer hotels in Vegas. Plus I could have gotten more bang for the buck on the strip or anywhere else in town. The shower head made noise when you turned it on. You could even hear others taking a shower. Plus the rate & fees were increased at checkout. Also they charged for a water that I didn't even use.\n\nReview 42:\nSpent a long weekend there in February and really enjoyed the hotel and casino. The hotel was very clean, the rooms are very spacious and the bathrooms are wonderful (loved the very large jacuzzi tub). All the staff was courteous and helpful. Great selection of restaurants. Found that the casino dealers during the day were much more friendlier than the ones at night (spent 50% of our time at the craps tables). Pools are closed this time of year, they are not heated. did not use the free shuttle to the strip, we had a rental car. The complimentary vallet parking was fantastic. We had a wonderful time. The only downfall is that it is too far from the strip, probably 20 minutes and the traffic to get to the strip is horrible. Next time we will probably stay at a resort within 5 minutes of the strip.\n\nReview 43:\nThis hotel is fantastic. Great way to end a week in Vegas. We spent the week on the strip and moved over to the Marriott for the weekend. We had a car, so getting around was easy. This property is located in a beautiful area of Vegas, with great restaurants and shopping close by, and the strip is only approximately 15 miles away. The staff is wonderful, the rooms are great, and the pool is the best. No crowds to deal with, very relaxing. We truly enjoyed ourselves at the J.W. Marriott, and would definetly recommend this hotel.\n\nReview 44:\nOverall we had a great stay. I would recommend exploring the company's website to get the most out of your stay...forget the strip everything you need is here!!! If you need to go on the strip you will definitely be reminded that you got the better place to stay!!! Our only complait was the valet service. IT was complimentary but we all know to tip. That notwithstanding, they dont open doors for you (as a female standing while my husband loaded our own luggage into the truck-waiting for my door to be unlocked)....that aspect they could improve. Just park your own car and enjoy your stay. Great food and loved the Irish pub (a bit pricey but great nonetheless).\n\nReview 45:\nUsed to be a great property. I have stayed here about 15-20 times. Service is AWFUL. Not the typical Marriott experience. Great location near Whole Foods, The Cheesecake Factory, BJ's, etc. Also, convenient to Red Rock casino. Nice to avoid the chaos of The Strip..20 minutes away. Large rooms, nice pool a very quiet property. Service is so bad it trumps all that is good with the property. Stay elsewhere!\n\nReview 46:\nThis JW is perfectly nice, but it looks like it needs to be spiced up. There were only 2 other couples in the Ceres restaurant for dinner, and the place is huge. Even the casino was not jumping. We did have an excellent lunch in the Irish Pub, good burger and pastrami sandwich. The room was very nice, huge bath with a jetted tub. Shower with two heads, the overhead one which dripped cold water even though it was turned off, rather unpleasant. Even though the room was over the entry area (4th floor) it was pretty quiet. Also a little heavy on the extra charges, $25 to use the fitness center in the spa (there is a free one too) and $30/person for the shuttle to the airport. As others have mentioned this hotel is not on the strip, and I would be bored staying there for more than one night.\n\nReview 47:\nMy husband attended a business conference at this hotel and we (the rest of the family) tagged along for fun. This was our lst trip to Las Vegas (husband has been many times for various conferences and stayed in several other LV properties). The JW Marriott was a perfect way to experience Las Vegas without having to stay in the midst of all the crowds and noise at the strip. The rooms were huge and the whirlpool bathtub was perfect for soaking in after a very hot day walking on the strip. The pool and hotel grounds are beautiful - it's obvious they spend alot of time and money making it not look like it's in the middle of the desert! The gorgeous grounds and pool helped me forget that it was about 110 degrees most of the time we were there as well! If I ever go to Las Vegas (and have to spend my own money on a hotel which I didn't do in this case), I'd stay here again!\n\nReview 48:\nI can't really add much to what's already been said, warm, friendly staff. I only have one criticism - the Sushi bar was awful. but the Ceris restaurant, whilst not cheap, was first class.\n\nReview 49:\nCheck in was a breeze, they cater to your every need. Breakfast buffet was amazing. Omelet station and waffle station....chefs went out of their way to get to know you and ask how you were and if there were any recommendations they could make for sightseeing. Rooms were amazing, jacuzzi tub with separate rain shower and down comforters on the bed....600 square feet in the room! Ate at the Irish place, good food. Ate at the Italian place Speidini, excellent!!! Cigar bar was nice for an after dinner drink. Pool was beautiful. Resort was just far enough away from the madness of the strip. I won this trip through work and could have stayed anywhere and looked at many hotels on the strip...none were comparable to the JW!!!! You will not be disappointed!\n\nReview 50:\nWe made our first trip to Vegas for my husband to attend a conference at the Marriott. This is a very nice hotel - beautiful large bathroom and comfy bed. They could update the TVs and toiletries, but we got a great rate due to business travel. The Irish pub in the hotel has a wonderful happy hour on weekdays, and the appetizers are terrific. If you have a car or are willing to taxi, Lindo Michoacan is delicious Mexican not 6 miles away. This hotel is in Summerlin, quite a distance from the strip. They do provide a shuttle to Fashion Show Mall, and you can then walk, or take a bus up and down the strip ($7 for 24 hours).\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 30150, "query_start_index": 30152, "query_end_index": 30152, "truncation_seperator": "... 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{"id": "2515988", "pid": "2515988", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nThe key to this hotel is the location. If you have kids this is a great base for exploring San Francisco. You can walk to nearby attractions or take the cable car across town. The hotel was slightly dated, as most Hyatt's are these days, but the room was nicely decorated and the linens were luxurious. Parking is expensive, but convenient.\n\nReview 2:\nWe stayed a couple of nights at this hotel on a stopover in San Fran. The hotel was well located, in a quiet street a few minutes walk from Fisherman's Wharf. Check in was straight forward. We stayed in a quiet room on the top floor (5th floor), and found the room to be tidy and a good size. A fridge & mini bar would have been a bonus, but wasn't really missed. We didn't have room service but enjoyed breakfast one morning at Knuckles. Just to point out to prospective visitors - all the hotels in Fisherman's Wharf are quite low level (5-ish levels), so the views will not be extensive. The city was in fog most of the time we were there anyway!\n\nReview 3:\nThis hotel is the reason I stopped using priceline to book rooms. It was filthy! Dried urine on the floor in the bathroom, stained carpets, dust an inch thick on the bathroom lights, and mold in the shower. I travel frequently to SF and recommend staying away from this hotel. I wish I had my camera to show the filth. With all the other wonderful hotels in SF, I would stay away from this one!!! You couldn't pay me to stay there again. Oh, and as compensation for the dried urine on the floor, I was given a \"breakfast ticket\" for the following day. Priceline also gave me a credit for misrepresentation (it was supposed to be a 4 star hotel).\n\nReview 4:\nWe would recommend the Hyatt at Fisherman's Wharf for first timers to San Francisco like ourselves. We couldn't have asked for a better location, it was within easy walking distance to the shops and restaurants on Pier 39, the ferry terminal for Alcatraz and the cable car turnaround for Chinatown and Market Street for some retail therapy. The room was large and clean, with a few basic toiletries provided. The staff were polte and helpful, check in and check out went without any problems. We didn't eat or drink there but there is a nice cafe just across the road! A couple of negatives, wifi isn't included in the room rate, which we found as standard in most other hotels, and I found it a bit chilly in the shower because there was just a screen, no curtain or cubicle. Apart from those couple of minor things, we really enjoyed our stay and would stay there again.\n\nReview 5:\nThings to watch for: -$45 per day parking -$10 per day internet -No bathtub - shower only -The shower-head come out of the ceiling - makes it tough to wash your back and butt -The hear/air units are old and loud - we changed rooms twice before they placed us in a room with a new unit. - You must request daily for room service I would look at the Marriott or Holiday Inn which are next door\n\nReview 6:\nIt still surprises me that in this day and age there are hotels that feel they can get away with charging for internet access. I can live with this but this hotel has the worst customer service I have ever come across. Not only do you have to pay for wireless internet access it's for one device only - so if you have a notebook computer and/or an iPhone/Ipad you have to pay for the each one if you want to use them. There is no printing at all and when I asked the concierge if I could get a theater ticket printed he at first said yes but then said that is computer was not accessible so he couldn't get my usb key into it and that was then end of it. If you are a business traveler this would have to be one of the worst places to stay. It's a great location but the rooms are pretty ordinary more like three or four than five star and all the facilities are very basic. If you do stay here I suggest using the free program \"Connectify\" which allows you to share internet access with your devises.\n\nReview 7:\nThis was our 2nd hotel in San Francisco and once again - disappointing (especially as all the other accomodation on our Californian/Nevada trip was far better and cheaper). I requested a pool view or courtyard room on a lower floor as I do not use elevators. I clearly stated this in my request. We got a room overlooking a roof on the 4th floor and I was told at first that I could not use the stairs as they were for staff only. Eventually, they agreed to let me use the stairs but only if I was accompanied by a member of staff - another tip - no way! The location was good but there were other hotels in the same area which were cheaper. I chose the Hyatt via TA and based on its reputation but think I would stay elsewhere next time and save some money.\n\nReview 8:\nI have stayed here before and it is a great hotel. The staff is friendly and helpful, the valet parking is fast, the rooms are spotless and well appointed and the location is good for walking to different places near the Wharf.\n\nReview 9:\nThe hotel is located near Fishermans close to cable car turnaround. The hotel was fair with a reasonable room size and the usual tips applied to the staff. Requesting a fridge by maintenance staff was provided and due to the fridge noise was not used during our stay. There was no view from the room which looked out onto other rooms and it was quite dark. We had breakfast on our last morning which overall extremely disappointing with a poor selection of hot food. On the plus side the check staff were very friendly and helpful. Next time we visit we would stay downtown close to Union Square.\n\nReview 10:\nroom was very nice but the internet was $10 a day then it didnt work??? they didnt charge us for it 'geez...thanks?...\" but then I had to use the \"business center\" in the lobby and they charge $6.95 for 15 minutes?? parking was a joke at $39 a night!! No mini bar just had 2 bottles of water that were $5 each?? first time I have ever had to pay for water!\n\nReview 11:\nAfter travelling around the west coast of United States as a group of eight i would have to say i was very disappointed with the food that was attached to the hyatt hotel. Room service was the most expensive we had experienced throughout America. We had 3 burgers and three cokes and the room service bill was over US$80.00 .If anyone is staying there i recommend the little cafes across the street(food was quite good). Hotel was fine but a long walk to the elevators from your room and a bit of a rabbit warren. xx AUSSIE TRAVELLERS.\n\nReview 12:\nI stayed one night and never have I wasted money worse in my life. When I arrived I pulled up and asked the Valet if this was the proper place for me to park and check in and he responded \"where else would it be\". Once I pulled up no one helped myself and my girlfriend in. No one came up to the car to valet and I had to find the 3 valet guys sitting talking to take my keys. I would of parked myself of course but Valet is your only option. When I checked in still holding my bags I watched the bell boy text on his phone. The man that checked me was rude and short. He finished checking me in by leaving the key cards on the desk and walking away. No have a great stay or even tell me my room number. THE WORSE SERVICE EVER.\n\nReview 13:\nThe Hyatt was in a perfect location as a base for exploring San Francisco. Two blocks from Fisherman's Wharf and right at the Cable Car turn around for the Powell/Mason line. I suggest going to the Wharf and for a cable car ride; both are touristy, but still quite fun. The hotel staff were incredibly nice and upon check-in offered us a valet parking rate for the self-park rate (still $36/day, but that's what it'll cost in San Fran for parking anywhere). The hotel room was nice, with comfortable beds and very clean, but it's beginning to show a little wear and tear. We booked this hotel because it has a pool, not many do in San Francisco, and the courtyard with the pool was nice and we swam, even in February. This area is starting to show its age as well. We ate at the attached Knuckles restaurant and the food was quite good, with some nice wines. Go for the AAA-rate with breakfast included and this hotel is a fair deal.\n\nReview 14:\nJust arrived home from a long weekend at the Hyatt, I spend alot of time researching hotels before travelling. You will not be dissapointed even with the perk of a great price on Travel zoo, including breakfast. We found all the staff very accomendating, not one issue. If you are travelling with a family of four, reserve the oversized room, lots of space. Fisherman's Wharf is really a one day event, but traveling to Union Square is easy, either by taxi or cable car. The cable car is expensive, but really you have to say you did the ride. Next time we will stay in the Union Square area. There is a safeway store two blocks away if you would like to pick up grocery items, a fridge request at the hotel is a great help.\n\nReview 15:\nHaving been to the Hyatt in Australia I had high expectations coming to this one, unfortunately the level of quality and features was very disappointing . The room lacked the following : 1- no mini bar fridge ( useful when you want to store your own drinks and food ) 2- no iron included 3- tv reception on many channels was bad 4- no bath, just shower Final verdict, I would have chosen holiday inn express opposite it for half the price as I stayed in there last year so could compare the 2\n\nReview 16:\nSpent one free night there using Hyatt points. Check-in and check-out were fast and easy with self-serve kiosk. Clean, modern room was quite large. A comfortable king-size bed, a couple chairs, and a desk with a rather small flat-screen tv were the furnishings. There were plenty of lights, and the temperature controls worked fine. We were near the elevators, but never heard any noise in our room. The bathroom was a bit weird--It had a very shallow sink with low-pressure faucet built more for decoration than utility. Also, there seemed to be enough space for a tub but there was only a large shower. The shower head was a small square in the ceiling that swivelled a bit so you could adjust the aim slightly if you were tall enough. At 5'11\" I could reach it, but my wife (5'3\") could not. The hotel is in a great location a couple blocks from the wharf, and convenient to two cable car lines, a streetcar, and several buses. It was a typical Hyatt, so no cheap meals or free breakfast. It's a good place for business travelers or couples; no so much for families.\n\nReview 17:\nMy stay was disappointing. Bed sheets were torn. The bed was out of shape and uncomfortable. Breakfast was overpriced. Across the road we found a little coffee shop where we had a filling tasty breakfast for $10\n\nReview 18:\nI had paid for a room for two and two breakfasts. As I went by myself I asked if I could have credit for the breakfast for internet etc. No go unlike the classy Grove Park Inn in Ashville that offered me dinner for the same arrangement. I then moved to the Handledy(sp) and had a bigger, nicer room for less money right on Union Square.\n\nReview 19:\nHyatt is generally a good choice, and this was a good place. Not great, but if you want to be in this area, fine. No real problems, just not fabulous. Very slow elevators. The pool was very chlorinated and uniformly 3 1/2 feet deep - so: good for kids, awful for adults. There is a limited time of day when to sun reaches it, so you have to work out your swim time accordingly. The restuarant was really a sports bar, which I found truly off-putting. Nevertheless, the waiters were very friendly & helpful, and the happy hour calamari and wines were excellent. Comfy beds, good white ginger soaps, coffee maker in room.\n\nReview 20:\nGreat Location.You can walk around Pier 39. Lots of restaurants close by. Service was good. Room was clean. Gym and pool were nice. Great deal with Travel zoo coupon. Free breakfast and Wi-fi. Parking was 50% off.\n\nReview 21:\nThe Hyatt at Fisherman's Wharf was amazing. The beds are comfy, the rooms are clean and very quiet. We stayed for 5 days and didn't want to be eating out the entire time so we requested a refridgerator and went to safeway (just a couple blocks away) to buy some groceries to save on a few breakfast meals and snacks. During our stay we went to see Beach Blanket Babylon, it's a hilarious play and we'd recommend it to anyone. Overall, we had a great time in San Fran and loved our hotel.\n\nReview 22:\nMy wife and I had a business conference in Vegas and came to San Francisco for a long weekend afterwards. We like being in the Fisherman's Wharf area and chose the Hyatt as the nicest hotel in the area. I can't say enough about how helpful and accomodating the entire front Lobby staff was. Everyone went out of their way to make sure the room had all the amenities that we needed. The hotel itself was clean, recently updated and in a perfect location. Short walking distance to many major attractions in additon to a Safeway, Trader Joes and numerous family type restaurants. A great stay in a great hotel.\n\nReview 23:\nEveryone we encountered was courteous, friendly and helpful. We ate at their Knuckles restaurant the night SF Giants won the pendant and the food was good, portions substantial and our waiter was great even with all the noise and excitement. The only down side was our \"view\" which was of two homeless people on the streets.\n\nReview 24:\nWe had a wonderful weekend stay at this Hyatt. We were surprised how clean and modern the room was in the touristy fishermans wharf area. The bed was very comfortable. The location was great. We liked that it was not right on the wharf (3 min walk) but central to everything you want to see in san fran. It was close walk to the north beach neughborhood (little italy) which has lots of restaurants followed by union square with lots of shopping. My husband went running the other direction along the bay towards the golden gate bridge and towards the marina district. I walkedthis route and there were beautiful awe inspiring views. We found a cute coffee shop 2 min from the hotel with awesome chai and bagels etc. called coffee adventures. We also enjoyed boudins on the wharf for a casual lunch, they make their own sourdough bread.\n\nReview 25:\nWe changed our hotel at the last minute after reading dreadful reviews for one in downtown. The Hyatt was excellent, the staff were friendly and helpful and the room was excellent and it was only $10 more than the downtown one! The barman was great, super friendly and very organised. This hotel is a 2 minute walk to the wharf where there is heaps to see and do. My only gripe was that there was no mini bar, but on second thoughts that was probably a good thing!\n\nReview 26:\nThis is a nice hotel in an excellent location, near all the great attractions of Fisherman's Wharp, Pier 39, Ghiradelli, etc. Although I was on a business trip, I brought my family along (including 10 year old boy & 5 year old girl) and we stayed five nights. Overall, the service was outstanding. The valet parking was always prompt, and the valet attendent knew me by name by the second day. The front desk was very helpful with driving directions and getting information on road conditions for the remainder of our travel through California. The room was average size, sufficient for the four of us. The bathroom had an odd sink that was very shallow, causing water to spill over occasionally on my 5-year-old. My only real complaint is that there was no refridgerator in the room. This would have been nice for storing left-overs from the wonderful restaurants in the area. I would highly recommend this hotel for business travelers; at the same time, it is above average for tourists.\n\nReview 27:\nWe really like this hotel. The location is fantastic, the quality of the hotel is great - rooms great, bed great, breakfast buffet great and we find the service that the staff provide is really excellent. We always book a court yard, over sized room as there are 3 of us, including 1 teenager so the huge room is a bonus and being courtyard view these rooms are exceptionally quiet - no street noise, pool noise and we have never heard a peep from neighbors. Also have self serve laundry facilities is a huge bonus. Only 1 downside this time, the hotel has changed their decor for the most part to an utlra modern style - I really preferred the older, tradtional style - oh well.\n\nReview 28:\nGreat location. We had a basic room. We didn't have a view, but we were hardly ever in the room. The room was clean, the bathroom was a great size with a great shower. The bed was so comfortable. the service was great and friendly. Knuckles, the hotel bar was great and lively. Would definitely stay here again. The only downside is that there wasn't a breakfast included in the price, and Parking at $45 a day was a bit steep (apparently average for San Francisco), but we got a great price on the room and overall we were happy.\n\nReview 29:\nThis is a very clean modern Hotel. Walking distance to Fisherman's wharf and cable cars. The rooms are very nice, great shower & beds. I would have to say the only thing that stinks is the $39 car park fee per day. Oh well that's a big city !\n\nReview 30:\nThis is a great Hotel in Fisherman\u00b4s Wharf. With a confotables rooms and excellent staff attention. The breakfest is delicious. With location near Pier 39, Walgreens, parkings (if you rent a car). I recommed this hotel in SFO\n\nReview 31:\nI stayed at this hotel in august and found it to be one of the dirtiest i have ever stayed in. The blinds were full of dust, the floor not vacumed properly, noisy aircon, airvents full of dust (i have pictures), the bath was dirty, corridors uncleaned in 3 days etc etc. The so called restaurant is open to the public. I do NOT think this is worth the money but thats only my opinion I emailed Hyatts complaints office to which it took two weeks for them to reply. This type of service is quite shocking for what is a world known chain\n\nReview 32:\nThis Hyatt was very disappointing and quite expensive $260, even though they ugraded me to a so called $600 room it was worn and the furniture shabby. Certainly not up to the Hyatt standard. Would not patronize this hotel again.\n\nReview 33:\nThe only thing I was disappointed about was that I only stayed one night here. From the moment I walked in the door I was impressed. Clean, updated, and the amenities are amazing. Heated outdoor pool, jacuzzi, guest laundry room, fitness room etc. The room is gorgeous...the bath is gorgeous. The location is outstanding. We walked to Joe's Crab Shack, Pier 39, Gary Danko. The staff is friendly, helpful. This is now my go to hotel in SF. Absolutely loved it!\n\nReview 34:\nWe stayed in the Hyatt for three nights from april 30 until may 3rd and we loved the hotel! The room was very nice, with a wonderful king bed, big tv and great bathroom with an excellent shower. We overlooked the pool, which looked great, but we didn't use it. We booked the Hyatt through priceline and for the $65 a night we paid this was a great value. The location was great, only a 5 minute walk to Fisherman's Wharf. I rate this hotel 4 stars instead of 5 because they charge you $45 plus tax a night for parking, which I thought was really expensive. They also charge you $10 for using the internet. If they would change these things, I'd definatly give them the fifth star!\n\nReview 35:\nStayed here for one night and perfectly located right near Fishermans wharf and right near the cable car terminus. So when you've finished at Ghiradelli Square, Fishermans Wharf and Pier 39 you can catch the Cable Car to Union Square, Market Street or Chinatown. You can then catch the F line back around the esplanade back in a loop. Breakfast was included in my bill and was excellent buffet style. Room was nice, bed was king and roomy. I had the executive suite (upgrade) which had a sitting room. My only issue was that an occasional table had cup 'rings' on it where it hadn't been wiped properly from the previous guest. A bit unusual for Hyatt. Rest of the room was to Hyatt's normal high standards. Valet parking seemed expensive at $45 which was added about 30% more to the overall room cost. If you dont need a car then there are plenty of options to get around, but connection to airport would be a challenge from this lcation only using public transport. Would definitely stay here again.\n\nReview 36:\nI stayed at this hotel as part of road trip to Las Vegas and Northern California. I flew in from LV, and at cab is around $40 from SFO to hotel. Very efficent check in, with friendly staff. The location is very good, just two blocks from Fisherman's Wharf. Stayed in Rm 234, two double beds. Room was very clean, and large. Feels new. Large flat screen TV, with plenty of channels. Ipod , clock etc all there. Coffee making facilities in room,. Bathroom was fine. Great shower. Comfortable beds. There was a pool and gym, although I didn't use. Plenty of places to eat and drink nearby, i felt safe in neighbourhood. no problems. i would fully recommend this hotel.\n\nReview 37:\nI knew my stay would be a good one from the beginning. I called the Concierge desperately looking for a restaurant I had been to many years ago and she said it had closed, I wanted to find the Chef there and no one had track of him for a while. I left my phone number and she called me 20 min later and told me where he was. I have been trying to research for several months and got no answers. This lady has pull! She got us into the most difficult restaurants in the city (Gary Danko in a SNAP!). She definetly went above and beyond for us and we thought it is worth mentioning. The rooms are great, modern, comfortable. The plasma TV was great too! The hotel was very quiet and pleasant as well. Our overall feeling of this place was really good, friendly staff and they all seemed really happy there. We will definetly ome back to the Hyatt Fisherman's Wharf in 2008.\n\nReview 38:\n2 things I dd not like about this property - First: no parking - valet parking $45! a night AND it is full most of the time, so you have to park in a Parking garage 4 blocks away. Second: pool was closed for renovations, no prior warning, no price adjustment for that, instead we were offered to go 5 blocks away and swim at Radisson for free - inconvenient. If I wanted a hotel without a pool - I could've went to many of the other ones right there on Fisherman's warf for at least $50 less per night. Otherwise good beds, clean, updated, restaurant on property is really good. Suprisingly quet also, easy to sleep. Close to warf, cable car stop, sightseeing tours, etc.\n\nReview 39:\nGood hotel , room was clean staff was friendly . The only problems we had was no small store to get simple things being from the east coast and up at 430 am nothing was open and was starving. Also they took the morning coffee away to quick in the lobby .\n\nReview 40:\nWe stayed here because Hyatt was offering a special rate. The location is only a couple of short blocks from Fisherman's Wharf and other attractions. The hotel was nice, but the rooms looked a little worn. Valet parking is the only parking on site and is expensive (about $45/night). Watch the valets, as they marked my ticket showing damage to the car when they wasn't any damage on the car. When challenged, they gave me half off parking. Nice, but is this their standard MO for receiving cars? Buffet breakfast was nice but expensive.\n\nReview 41:\nOur room we had was very nice updated loved the brick walls in the room. We upgraded to a deluxe king it was more like a suite. It had a little sitting area and then your desk and then a table with two chairs and also a lounge couch. It had a coffee pot in room which I liked. The windows we had 9 large windows, it bought in a lot of light. Downfalls it was by the road so a couple mornings I could hear delivery trucks, my husband couldn't. All the staff was very helpful and friendly. I would stay again.\n\nReview 42:\nWe took our son and his family to SF for the weekend, and we had a great time at the Hyatt. It was a very comfortable and family friendly hotel. The great location was convenient to main attractions at Fisherman's Wharf. We all enjoyed our time there very much.\n\nReview 43:\nWe stayed at the Hyatt at Fisherman's Wharf in San Francisco for 6 days. The staff was really attentive and helpful. We loved this location because it was one block to the wharf but far enough away that it was very quiet. I would recommend this hotel without reservation. We had a great time.\n\nReview 44:\nWe stayed here for 5 nights in June, everything about the hotel is great, the location, staff and rooms etc. We had no problems with anything!! All I can say is please stay here and enjoy!! We booked via Expedia and got a good discount - the rates were much cheaper than booking with the hotel direct.\n\nReview 45:\nStayed at the Hyatt for two nights in July, got a great deal directly with the Hotel with parking and breakfast inclusive. We arrived slightly early but were handled really well by the door/parking/bell boy staff and by reception, although we stood in line to check in and our room wasn't ready we did not have long to wait and we were given discount vouchers for drinks and food at the sports bar, a nice touch we thought. The room was fine, spacious and spotless, the only complaint we had was we felt the sports bar let down the Hotel, we thought it was dirty/gruby, stained seats and carpets and a little basic which is not in keeping with the rest of the Hotel, I have to say though that at peak breakfast time it was extremely busy, the staff coped very well and waiting time was minimal, food was only ok. The pool and gym we felt were very token features, quite small and compact. Finally I would advise anyone taking a car to book the parking inclusive rate as parking is a major issue in the city and the hotel parking staff were very good.\n\nReview 46:\nThe Hyatt at Fisherman's Wharf was a very nice hotel.. The location to the Wharf is excellent. You can walk everywhere. The room was clean and comfortable.\n\nReview 47:\nOK maybe I've been spoiled. After my stay in LA's Beverly Wilshire, I came to Hyatt at the Wharf, I don't have much to say. It's a standard hotel, like the Westins & the Sheratons. To be fair, the hotel is clean & staff is friendly & courteous. Rooms are on the smaller side but adequate. Actually I don't mind smaller rooms - so that I don't have to hike 20 steps just to go to bathroom - as I did at the Wilshire. Bed was comfortable, my room is facing the pool so it was quiet & I slept well. I checked in late & left early to catch a flight, so I didn't use any amenities. The location is a bit far - 10-min cab ride on average to downtown.\n\nReview 48:\nEnjoyed our stay here. Staff was pleasant and was able to check us in quite early with no hassle. No fee for storing our bags until the room was ready. Our room faced the pool which was a bit strange as it was very crowded due to unseasonably warm weather. Beds were fine ... not great. Bathroom was the only down point. It is modern but not really as functional as it could be.\n\nReview 49:\nPerfect location on Fishermans wharf. Very nice rooms and bathroom. Flatscreen TV. We had a view of the city and we would definitely stay here again! :)\n\nReview 50:\nWhat a terrible stay. I'm a loyal Hyatt customer for years, yet this is the second time I've stayed at the Fisherman's Wharf location and had a horrible night's sleep. Most of the rooms are located on the busy North Point street with plenty of auto and bus traffic. Because we were on the 5th floor and the rooms aren't well insulated, we could hear every engine, drunk person and seagull outside our window. For the money, it's better to stay at the Hyatt Regency Embarcadero which is a short street car ride to the Wharf. Please note for Hyatt Gold Passport members, this location does not have a regency club nor a good restaurant.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 28169, "query_start_index": 28171, "query_end_index": 28171, "truncation_seperator": "... 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{"id": "120688", "pid": "120688", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nAlthough I made a reservation one year in advance, the check-in staff gave my room away so someone else. So at check-in, the clerk gave me a \"scenic view\" room instead of the \"partial ocean view\" room that I had reserved and paid for in advance with points. After a lot of discussions and three days of frustration, they finally gave me a partial ocean view room. It's shocking that Diamond Resorts International treats owners in this manner. It's obvious that being a member in good standing at this resort means absoutely nothing. DRI is more interested in trying to woo \"potential\" owners than keeping its current owners happy.\n\nReview 2:\nI cannot believe that this hotel was listed as a #6 because it definitely should be listed as a #1. My boyfriend I loved it there and till this day (since our visit to Maui was 01/99) we still rave about our experience there. The rooms were Clean (which is extremely important for me especially with the beds), housekeeping was excellent, and the rest of the hotel employees were awesome. They gave us a up grade from mountain view to ocean view without even asking. The morning buffet was delicious! I will never stay anywhere else when I go back to Maui, for my wedding.\n\nReview 3:\nMy husband and I just got back from there on June 25. We went there for our honeymoon and stayed for 5 days. The moment I walked into the room I wanted to leave. Yeah the room was set up as a suite, but smelled like urine so bad I had to open both sets of balcony doors to try and get the smell out. In our room we didnt even have a bathtub. All there is was a stand-up shower. The breakfast was terrible. The eggs didnt taste like eggs at all. The pancakes were dry. Good thing they had Rasin Bran and Milk. Cocktail reception shouldve been watered-down drinks reception. The hot tub was filled with teenagers the whole night, not some where me and my husband wanted to be. At the grill by the beach, the waiters took their time and it took us about an hour to get our dinner and 2 drinks. Next time I'll stay at a Shearton! !\n\nReview 4:\nHaving stayed at the former Embassy/Sunterra version in Poipu, we were expecting comparable things from the Maui property. We were quite disappointed; our kids, ages 13, 15, and 17, said that they wouldn't go back. Our room, 603, was terrible - no tub, cheap shower curtain, broken telephone-style nozzle with clogged holes, minimal water pressure. Access to the bathroom was only through the bedroom. During the timeshare presentation on day 5, we realized that we were in a handicapped room that hadn't yet been renovated - our bad luck. The standard rooms are really quite lovely, not that we got to try one out. Hotel has a policy regarding towels, each of which requires a $50 deposit. Two days into our visit, my sons put their towels on a pool chair and went for a swim. Thirty minutes later, the sacred towels were gone, along with a room card. The concierge was unsympathetic, so there we were, down $100 already. Timeshare salespeople were fierce. After 3 hours, the saleswoman went into the lobby and tried to sell to my kids. I still can't believe it!\n\nReview 5:\nDo not, I repeat do NOT go to the time share presentation. The promised 90 minute presentation was 2 1/2 hours. We were literally held hostage. After explaining we had to think about it, the salesman sent for the manager who was the most insulting verbally abusive man I have ever encountered, he kept getting us to buy, when we were finally allowed to sign out we were sent to another person with the same pitch of how we had to buy, had to get up and demand to sign out AGAIN, only to be sent to another person for a final signing out. Unbelievable!!!! Do they seriously think you will buy from them with this abusive, insulting,accusatory sales pitch, never seen anything like it!!! If and when I buy a timeshare it will most definately not be with them. Stay away!!! !\n\nReview 6:\nThe property was very good .In this location you will need a car to go most places. The little grocery across the street was handy for any food items you might want . The wednesday market for fresh veggies was great. There is a good chinese place to the left that serves substantial portions for those hungry teenagers. The pizza at the property is very good. Good snorkeling at Black Rock and mile marker 14. We were there from 12/19 to12/29 and the weather was bad , windy and rainy. mahalo bill\n\nReview 7:\nOn the evening that we got to Ka'anapali Beach Club, we were informed that there was a booking problem with time share rentals, and they had overbooked some rooms. We were told that we had been rebooked and upgraded to the Honua Kai Resort & Spa. It was located just around the corner. We were not disappointed, it was a newer resort, the condo could not have been any greater, the cleaning, maintenance crews and staff were great. Christina Budrow at Ka'anapali Beach Clup took great care of us with this situation, we all make mistakes, I don't think that President Obama could have been treated any better, the staff and the great guys at the door were very sorry and they regretted what happen. Yes, if we return, I would stay at Ka'anapali Resort. Thank you again for seven great days and making this a great trip for my wife and I.\n\nReview 8:\nI have been an owner at the Embassy for the past 4 years. I've recently returned from a trip to the resort 8/04, and must say this was by far my worst stay...I'm embarassed to be an owner there. I was told during my last stay that the rooms would be refurbished and that many other changes were to be done. The room had a lovely view and was very clean, however, the furniture was in terrible condition and the balcony paint was peeling. The pool lounge chairs were so dirty we had to wipe them off before lying on them. The grill area was filthy and the employees at breakfast watched more of the Olympics than I did!! No t.v. and bagels are allowed for the employees in my office!! Trays were left outside rooms for days at a time....yum, flies on syrup! Happy hour has now been renamed \"unhappy hour\". Service is not the name of the game at the resort. The employees are running the show, not the management!!! !\n\nReview 9:\nI went with my fiance's family and there were five of us total. When we first got there, there were problems checking in and we had to wait over an hour despite being told that the check in time was earlier. The grounds were beautiful. They put us in the \"ocean view room\" we had reserved, where you could see a bit of the ocean way behind some trees and buildings. The room itself was okay looking but there were tons of ants getting in. Also the room had a musty smell and one of the people in our party has severe asthma, so this caused them some breathing difficulties (this is a problem they've had with certain hotels in the past as well). We were supposed to spend six nights there but after the first, we switched to the Marriot. The rooms there are roughly the same size as the ones at the Embassy, and had TWO bathrooms (which was a great conveniance to us). Also, for the exact same rate as the Embassy, we got an ocean view room that was directly ON the beach. The pool was amazing as well and the staff was very friendly.\n\nReview 10:\nWe were not informed by Robert - email address [--] - that we would not have access to use the pool during our stay. We have a swimming 3.5 yr old, that was tough to swallow being the pool was the main purpose for choosing KBC. No one seemed to care while we were there too. This guy Robert has to stop conducting business like this and preying on unaware travelers.\n\nReview 11:\nWe loved the Ka'anapali beach club. Wonderful staff, clean beautiful rooms, fabulous big pool with plenty of lounger chairs for everyone, and two steps away from the beach. We were there for our first week and then for our second week we went on to a more expensive higher star hotel and enjoyed it less. I would have rather have stayed at the Ka'anapali beach club. When we spoke to the activities centre we were asked to hear their time share presentation but when we declined they did not ask us again the whole time we were there. My kids loved their free fun things to do and we loved the laid back atmosphere.\n\nReview 12:\nStaff was super friendly and helpful but building is run down and filthy. Hallways were very dirty and room carpet looked disgusting! KBC needs to clean up their act to get up to the standards that were there when it was an Embassy Suites Hotel! Our kids used a rollaway cot which was as hard as the floor. No place to hang wet swimsuits and No extra outlets to plug in computers and phones. Our lanai used to have plants on it but now just dirt and cigarette butts cover the space. Bathroom was large and kitchen was adequate. Property was large but never enough places to sit by the pool or by the beach. We noticed several people from other hotels using KBC's pool and grills which left guests with nothing. We have been here 4 times and each time the experience gets worse...don't think we will be coming back.\n\nReview 13:\nThis is a wonderful hotel and highly recommend it. The staff was very friendly, and we were upgraded to a deluxe ocean view room. The room is the best I have ever seen. Very spacious, clean, and updated. We loved the breakfast, happy hour, pool and beach. I would say the restaurants are too expensive at the hotel, but there are plenty of less expensive ones close by. Great location.\n\nReview 14:\nWe have stayed at the KBC several times as time share members. No issues with the place - nice place to stay. As a timeshare owner, beware that from time to time you can be assessed yearly dues above the standard dues to cover large maintenance issues. My normal annual fee is about $1800 which is freaking expensive. Just got my 2012 fee - $4000!! And it is for a resort we have never stayed at in Kaui since this is a sister resort to that one. Think about how any nights you could stay at the Grand Waleai for that amount. I am trying to sell this $&#% thing now, because who knows what the fee will be the following year. They will suck you into a timeshare talk when there. Beware!\n\nReview 15:\nWe just stayed at the Embassy Vacation resort on June 24th for 4 days. It was a great place to stay and we would recommend it and stay there again. On the plus side, the scenery was gorgeous, the pool and grounds were beautiful, breakfast buffet was great and the room was nice. The concierge staff was great and can book all of your activities such as luaus, etc. Housekeeping staff was always friendly when you saw them in the hallways. Negatives-front desk not very friendly, just there looking uninterested in their jobs. Also, the timeshare presentation was a very high-pressure presentation and I would not recommend doing it unless you really are going to buy. All in all, a great resort, just skip the timeshare.\n\nReview 16:\nWhew ! Where do I start. We traded through RCI. They do tell you in advance that rooms are scenic view, however we knew ocean view rooms were available and they refused to up-grade because of contract with RCI. Most resorts up-grade if rooms available, not them. POOR CUSTOMER SERVICE !!. I asked about adding an extra day to my stay. One employee quoted one rate and another employee the next day quoted another rate, $100 higher the next day. Then employee proceeded to call me a liar, that there was no such rate. POOR CUSTOMER SERVICE !!. Pool was nice even though pool side service was non-exsistant. Beach was nice but not to suitable for swimming. Food at the breakfeat buffet was the worst I've encountered. If customer service and high standards are what your looking for-keep looking.\n\nReview 17:\nMy wife and I, and 2 daughters ages 6 and 8 stayed at the Kaanapali Beach Club July 29 - Aug 5th. We purchased this timeshare through a timeshare re-sale company last year, sight unseen. I must say that we were pleasantly surprised with this resort. I read many reviews complaining about the staff, we did not encounter any problems at all. We found them to be very pleasant and helpful. The location of the resort is just a few minutes drive from all the places we wanted to go like Whalers Village, Front Street, Kapalua etc. The longest drive we had to make besides to and from the airport was when we went to the Maui Ocean Center Aquarium, which was definately worth it. This resort may not be as large or as nice as the Marriott or the Westin, but it is well worth the trip and we can't wait to go back!\n\nReview 18:\nWe've now stayed here on three separate occasions under three different brands and its apparent the current owners are not investing much in service or infrastructure. On the upside, rooms are spacious, quiet and comfortable (renovated under the previous owners). Beyond the rooms, though, there really isn't a lot of positive to say. Service is almost nonexistent and unaccommodating (for example despite requests starting several months in advance and arriving exactly at the 4 pm check in time, we were lectured we should have requested \"connecting\" rooms rather than \"adjoining\" rooms; only the general manager was able to help us). Only half the elevators worked and not once did we see anyone repairing them. Garbage put outside the door stayed uncollected for almost 36 hours. Only two of the four outdoor barbecues worked. Plus they nickel and dime you for everything (e.g., $8/hour for a boogie board or snorkeling gear). PS - definitely bring your reef shoes for the beach, which is very rocky.\n\nReview 19:\nA must-do trip! Seriously, if you get the chance, GO! I will live there someday. I don't know when or for how long, but I love the Islands, the culture, the natural beauty, the people are fabulous! Spend at LEAST 10 days, otherwise you will feel rushed and the 9 hour flight will not have seemed worth it. Must go to Mama's! Best food, service, location combination that I have ever experienced ANYWHERE. Period. You will pay for it, but if you go, relax, take your time, enjoy! Aloha and Mahalo!\n\nReview 20:\nThis was a great place to stay! My husband and I went there on our honeymoon. We really loved the appreance of the rooms and the cleanliness. Everyone was very helpful and friendly. We highly suggest staying there for anyone. Our overall experience was perfect.\n\nReview 21:\nMy family returned yesterday from 8 days in Maui. Our stay at the Embassy was great. We found the service, the food and especially the pool area perfect for us. My husband and I ,along with our 16,13,and 10 year old visited several hotels along the same strip but found nothing as suitable for our family than this one. Please feel free to email me for more info. Iwould love to share anything to make your trip as wonderful as ours! !\n\nReview 22:\nWe really enjoy coming to KBC. There are a few things that I can tell you to make the trip better. The staff is awesome and very friendly. If you want a pool cabana ($60 day), call the resort a week before you go to reserve it. They book up early. There is a grocery store right acroos the street for all of your food. The BBQ pit is a great place to cook and hangout before sunset. Don't do the Luau. Just hangout at the pool and watch the show without paying $70 for a buffet. It is 2 miles up the road from the main portion of Kaanapali but it is worth it.\n\nReview 23:\nI have never been so dissatisfied with a hotel. There were four of us who had saved for a chance to spend a week in Maui. We arrived at the Embassy Suites. We were told we had a room on the sixth floor. We asked for a lower room. One of us has a problem with heights and anxiey attacks. The clerk on duty said your luggage is being sent up I can't do anything about it, come back down if you don't like the room it has just been remodeld. I repeated again it is up too high, we can not stay in that suite. She handed us a card and turned around. 10 min. later my sister in tears and face deathly white, we went back downstairs, she said thats all I have you'll have to find a room somewhere else. My sister and her husband went to a hotel called Paki Maui and had a much better room and service then we did.\n\nReview 24:\nThis was the ultimate hotel for our family of 5, kids are 15, 5, and 3. They have a full kitchen. The pool was the high light for the young kids and they loved the beach too, nice sand and calm clean water. The hotel is clean and layed out well. We love it here and will always return.\n\nReview 25:\nJust returned from a 7-day vacation in Maui where my fiance and I stayed at the Kaanapali Beach Club. First impression of the resort was great - spacious grounds, cool Hawaiian touches all around, really clean, open-air spaces, and awesome pool. Our 1-BR suite was huge and really comfortable. Bathroom had 2 sinks, soaking tub and separate shower, and the towels were nice and plush. The KBC feels like a resort, i.e. much more than a hotel. I gave it 4 stars instead of 5 because the hallways could use an updating.\n\nReview 26:\nWe stayed at the Ka'anapali Beach Club for six nights in February. This was our second trip to Maui. The last time we stayed at a very expensive hotel, this time we tried a less expensive route. We found the special on the hotel web site. I wasn't expecting much, but turned out to be very pleased. The hotel was very nice and offered everything that a nice hotel does (valet, two great restaurants, a snack bar, bar, gift shop, activities desk, pool towel service, beautiful grounds and very nice pool). Our room was a very large with very nice furniture. The only disappointment was the bedding. Our package included a free breakfast buffet each day that had made to order omelets, potatoes, freshly baked goods and fresh fruit. We also enjoyed the free two-hour happy hour. The complex is very large and the pool area / beach can get very crowded. The hotel does have a spa but it doesn't offer Oceanside massages. If you are interested the complex next door does. Our favorite part of the trip was the old lahaina luau. Make sure to book before you get to Maui.\n\nReview 27:\nGreat Hotel, nice pool area, rooms are clean and nice. Good, friendly service from staff. Been there 3 times - 30 days total\n\nReview 28:\nGreat hotel. Beautiful open air lobby. Beautiful rooms right on the ocean. Whirlpool tub the size of a bathtub.... separate glass shower. Huge bathroom - bedroom - & living room. Great FREE morning buffet!!!!!!!!! It has everything. Great food poolside. Try it... we didn't until the last day and regretted it. Great pina coladas served in pineapples! Great location, away from the hustle and bustle and touristy hotel chains on the Maui coast. It's not in Lahaina though. It's set closer to the Ritz Carlton than anything else. I wish I was there right now!A Maui tip: Plantation House restaraunt on the north side of the island. has the best food on the island.\n\nReview 29:\nStayed at the Embassy Suites for our Honeymoon from June 27th to July 6th. Had a room directly facing the ocean, great view. Excellent atmosphere at the resort. Very big room, enough for a family of four. Only complaint were the kids that were running through the resort unsupervised at all hours of the day and night. (Parents need to keep on eye on your kids with all the problems lately, Aruba) Not the resorts fault though. Overall, wonderful place to stay.\n\nReview 30:\nit all started as we arrived at 10pm after 24 hour flight from uk. the bar shuts at 945pm and there is only a small bar locally within walking distance after those hours that opens. the rooms are good very spacious and of good standard. we were not there as timeshare prospects as a friend booked it on his points system and therefore had no intention of booking any extra points. the resort is dead after 10pm at night and although we are not all night ravers we do like to be able to at least drink after 945pm in the hotel . the restaurant which featured in all the advertising moonlight beach setting etc was closed which left the beach bar to eat in where the staff are rude choice of food bad and again closes early. we found the staff unfriendly rude and when we checked out 4 days early to go to another hotel in lahaina there attitude was no better. if you want to sit on the beach all day and go to bed at 10pm it will be fine for you.but for for as a one time trip to maui never again\n\nReview 31:\nThis is an old Embassy Suites hotel so all the rooms are suites. The rooms have a full kitchen area, a family room area, a porch, and a huge bedroom. The pool is very large, gym isn't too bad and has a hot tub. The beach isn't huge but will work. For the price, you can't beat this hotel.\n\nReview 32:\nOne of the worst rooms we have ever stayed in! Room was for wheelchair use, so door to bedroom had to be closed in order for bathroom door to be opened. Single pedestal sink with no countertop in bathroom. Had to wash bottom of feet after walking around the room. Mattress an old tired, wheezing Hilton model with no support. Smelly room since is was above the kitchen vent below the balcony. No privacy in room; had to keep curtains closed since balcony was open to inside hallways between units. Poor service in restaurant; waited three hours to finally have food served in inside restaurant.\n\nReview 33:\nMy wife and I recently visited the Maui Embassy and we stayed in one of the renovated rooms. i must admit, the room was very nice and we had a nice view of the beach and ocean. My main problem is with the breakfast. Becuase most of the hotels in the area are open-air, meaning birds can fly in, you would think that the Embassy staff would be sure to cover the food that they serve.....NOT!! One morning when going to breakfast in the hotel the fruit was covered with sooo many fruit flies that it grossed me out and I did not eat any. The last straw for me was shortly after eating breakfast one morning my stomach starting giving me problems and I became very nauseous after eating the eggs and pancakes. That was the last morning I ate any of the cooked foods. The rest of the days I ate packaged oatmeal and cereal for breakfast. Great place to stay....bad place to eat!! !\n\nReview 34:\nThis place is very spacious and close to all the major attractions of Northwest Maui. We stayed January 18th-20th at this hotel. The staff was very helpful especially through the reventations of the hotel. I was very impressed at the level of customer service we received from the bellhops to the managers of the building. Several of the other resorts in Lahaina and Kapulua are just overpriced, rundown, and not very family oriented. One note when you do come just expect to have a great time. Aloha!! !\n\nReview 35:\nHi, we just got back from a stay at the embassy the beginning of June. We brought our two girls, ages 10 & 13 who had a great time. I was extremely happy with the beach, there was plenty of room and the girls boggie boarded most days, absolutely beautiful. The pool was great and not overly crowded, we didn't even have to try to save a chair as there was plenty of room for everyone. I thought the water slide could be bigger, but everyone seemed happy that used it. The rooms are fantastic, service was wonderful, they are updating a few things which was commented on in other reviews but didn't cause us any problems. We actually went to a timeshare presentation and are happy to say we bought one! Now we can visit the \"pink palace\" once a year! Don't hesitate to stay here, everything was great! Can't comment on the parking as we taxi'ed and that worked for us. You can walk to a small shopping mall and grocery store with a pizza place and Subway. Also a farmers market a few blocks away with lots of fun things to buy.\n\nReview 36:\nVacationed at the Embassy from July 15-24. We're every other year owners, so I was wondering if anything had changed over the past couple of years. Well, we had a great time. This is Embassy, remember, so it's a family oriented resort with all the plusses and minuses. We had 2 teenagers. The resort was in great shape, rooms were fine, everything was spotless, service was extremely courteous. food was good from the beach grill. Breakfast was fine, on par with a Denny's or IHOP. Happy hour was fine, and remember, free. Lunched twice at Bubba Gumps, one of my all time favorites. Dinner at Longhi's...great! Accross the street (walking distance) from the resort is a supermarket, Subway and Pizza / Italian. All good and very convenient. Sunrise ride down the crater on MountainRiders... great time, awesome experience. Recommended! I've always found Embassy a great hotel to stay with the family, and this one is no different. Highly recommended.\n\nReview 37:\nThe staff is soso friendly. The rooms are nice. when we were there, at the beginning of summer, June 17-22, the minature golf was closed,and the wind was blowing so hard you could not lay out at pool or beach. If you did you had to anchor everything down and the sand pelting you was not fun. The beach is not kid friendly it is rough waters. Half of the arcade games were not working. The food in the morning is Basic buffet food. No rice or noodles. And watch out for the birds bombing for food in the morning. The pool slide is for the young. Not a place for teens.\n\nReview 38:\nWhat an excellent resort. We come here every year, and have never been disappointed. The rooms have all sorts of room for a family of 5 even! My kids, ages 11,13 and 16 also had a great time. We stayed there over Halloween 2005, and had a great time on Front St. (just minutes by car down the road) on Halloween night! We loved the Complimentary Breakfast, and the Complimentary Manager's Reception. We would never stay anywhere else when in Maui!\n\nReview 39:\nWe were on the second floor with a view of the ocean. As others have described the rooms are quite large, the breakfast is certainly edible and plentiful. Happy hour is a nice addition as you get ready to watch the sunset. The only possible negative is the fact that the resort isn't attached to a beautiful beach. The pool is huge with plenty of chairs. The staff was as helpful as we needed them to be and would have loved to have bought a piece of the place but the trip is just too far from New Jersey to make on a regular basis. Otherwise this is a great hotel for families in particular. Large rooms with multiple TV's make it easy for children to feel at home. It's five minutes from Whaler's Village and ten to fifteen from Lahaina. The strip mall with grocery stroe and several small restaurants provided needed groceries and lunch fare. All in all a great time.\n\nReview 40:\nMiddle- to upper-Class Hotel on one of the finest Hawaiian islands directly on the beach. Great snorkeling area directly next to the hotel beach with low surf and shallow sandy beach which is safe even for children most of the time, unless warning posted. In the winter time whales can be seen from the rooms with ocean view or directly from the beach. Moderate cleanliness: Rooms are cleaned twice a week or daily for extra fee. Rooms have small kitchen; small shopping mall in walking distance with restaurants and food store open around the clock. Very friendly staff at the counter as well as in the restaurant.\n\nReview 41:\nBasically a timeshare resort. We stayed in a one BR that needed some upgrade but was basically adequate. Beware of constant hounding for timeshare purchase. Kitchen with no range was a disappointment. Pools and beach were great.\n\nReview 42:\nI recently stayed at \"KBC\" which is apparently what the locals call it. I had no issues with being harrassed to tour with the resort, in fact i actually was never even pitched anything until I seeked out concierge service. I did attend a sales presentation, it was very high pressure and took about 45 minutes longer that we were told. The rooms themselves were very nice and spacious. From the outside, the pink exterior made me think this would be an older resort, however once you get inside, the landscaping is beautiful, the rooms are very well appointed. There is no full kitchen however you can ask for a very large \"Electric Skillet\" which we were easily able to cook for a group of 6! We did have some issues with the front desk staff and some room mix ups but considering the size of the group, I was still overall impressed.\n\nReview 43:\nThe Beach Club rooms and facilities are nice. However- When booking a Ocean View room, keep in mind that the Beach Club's defination of Ocean View room is any room that you can see the ocean from the lanai. That includes a view of the ocean over the top of the roof of the condos next door! I booked 2 Ocean View rooms and one was surpurb and the other had an over the rooftop ocean view. Also, the front desk staff is totally inept at their jobs. They do not understand that the customer standing in front of them is providing them a job and an income. At every visit to the front desk, I learned not to interupt any conversations between employees (which are always happening) or any of their personel phone calls. If you happen to be rude enough to do so and ask for some service- you will recieve total rudeness in return, so be sure to wait till they are done!\n\nReview 44:\nJust returned from a week at the Embassy. Overall, we were very happy with the resort. The room was great, and so was our ocean view. Other than the front desk employees and Ohana Express employees (not at all friendly or helpful), we were extremely impressed with the service and friendliness of the staff at the Embassy. Poolside/restaurant staff as well as the valet service was outstanding and always friendly and helpful. We loved the pool and the lounge chairs available (free) oceanside. The food and smoothies poolside were very good, and the North Beach restaurant was also great, with a super view. Our only complaints are that we were not allowed a late check-out and there was NO attempt to work with us on this. Also, a breakfast tray was left outside our room from 9am one day to 10 am the following day. We reported it twice, and it was still not retrieved until the next morning. We were disappointed since the rest of the service had been so good. Overall, we really enjoyed our stay at the Embassy. The beach location is nice and relaxing, and not too crowded.\n\nReview 45:\nMy fiance and I stayed here back in June '07, and overall, we were pleased with the facilities and the staff. The rooms were very nice, though our room was directly above the hotel's massive air conditioning unit thingys; unfortunately, this is where the section with wheelchair accessible rooms & bathrooms are. Therefore, we really couldn't enjoy the balcony very much nor keep the sliding glass doors open because it was too noisy. The food wasn't too badly priced, considering this was Hawaii. One other note: apparently, there is a water waste treatment facility nearby. You could smell it sometimes when turning left off Honoapiilani Hwy onto Lower Honoapiilani Rd, but we never could smell it at the resort itself. Overall, it is a decent, clean place to stay.\n\nReview 46:\nIt has everything, for all ages, all types, on the beach, alot of the rooms do not overlook the water, so if you want that, make sure you request ( and pay ) for it.\n\nReview 47:\nJust returned from a week (nov 13th to 20th).The place was great.We was in a ocean front suite.Great room, great views.Would recomend for any size family.We were married there on the beach. And we are seniors.Great place to visit and stay.\n\nReview 48:\nmy wife and I stayed there two times now and loved it. a little bit pricy , but very nice, left a very good impression on us. close to everything.\n\nReview 49:\nThis was our third stay at this resort, this time during Christmas. Our room was spacious and had a small kitchen. Each of the rooms in which we have stayed have been similar. We had a view of the ocean and the pool area. The staff are always pleasant and helpful. We planned our activities via the activities desk, which was great. We rented a private cabana on the beach for a couple of days. While relaxing on the beach we ordered cheeseburgers & fries from the grill and I was very impressed. The view from the beach was awesome, we could watch whales breaching from the Pacific. During our stay we dined at the restaurant for breakfast and dinner. The breakfast bar had a great selection and the food was also good. I ordered fish and chips during our dinner and I was pleasantly surprised. I think these were the best fish and chips that I have ever eaten. Yes, there are charges for about everything but I don't mind paying when the food/spa/cabanas are such of high quality.\n\nReview 50:\nMy hubby and I stayed here May 12th-19th and it was awesome. The room was big and comfortable, the view was amazing, the staff was incredibly nice. It was very close to food, shopping, and attractions. The beach was calm and the water was clear. I would highly recommend this hotel to anyone traveling to Maui. Our stay was truly amazing and hassle free.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 33222, "query_start_index": 33224, "query_end_index": 33224, "truncation_seperator": "... 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{"id": "2514720", "pid": "2514720", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nMy family and I are planning our trip to New York from Ireland at the end of this month and we would not stay anywhere else but this hotel. It was recommended to us by a friend about 8 years ago and we have stayed there each time we visited New York since. We too have recommeded it to other friends and they were not disappointed. I could not fault it in any way. It is like home from home. The staff at the front desk are amazing eventhough they are so busy. The athmosphere, the cleanliness of the hotel, the breakfast, Brendan's Bar, its location, everything is top class. Roll on the next few weeks so we can start our holiday in the Big Apple.\n\nReview 2:\nBooked as part of a East Coast tour with Virgin Holidays we arrived after a lovely three star hotel experience in Boston and didn't bother to unpack our cases. Our room was on the 7th floor - and the entire corridor stank of cigarette smoke. Room stank in equal proportions, had blood on the duvet and the bathroom was miniscule. Front desk advised us the hotel was full, we had requested a smoking room (we had not) and we would have to wait until the next day for any chance of a room swap. After a couple of hours of ringing around we found a new hotel and moved out. Our new hotel was delightful and ensured we had an absolutely fantastic time in New York. I appreciate that in Manhattan your money buys less - but this was a truly awful experience. Okay, the location is good - but that is about it!\n\nReview 3:\nThis hotel is literally a sixty second walk from herald square and macys, which makes it ideal for times square, central park and all of the other main sights. The empire state can actually be seen from the back of the hotel! The staff in the main are friendly, there is free coffee in the lobby and the free breakfast is a useful. Note the breakfast consists of cereals, juices, bagels, waffles and toast (and cold boiled eggs for some odd reason) and not hot cooked food. The reason I've not given this hotel more stars and would not return is due to the fact that the hotel is freezing and noisy, and I don't mean from traffic outside. The pipes clunk all the way through the night so it woke me up at 2am and then hourly until 6am when we finally gave in and got up. This happened every night. Plus even with the heater on the room was unbearably cold. A shame really as the hotels location really is fantastic but it just doesn't provide it's actual purpose- the possibility for a good nights sleep.\n\nReview 4:\nthis hotel although only 2 star is in a great location turn left out of hotel and at end of block turn left and macys dept store is there out of hotel turn right end of block right again is empire state building, 10 mins walk to time square. The room was very comfortable we were on floor 3 overlooking the front of the hotel it could get a bit noisy when the dust carts came but this was only 1 morning so not so bad you have to expect a bit of noise in a city. The room had two double beds with very comfy mattresses and ensuite of adequate size. Another bonus was the free tea and coffee machine in the lobby 24hrs a day great for when you came in late. The free breakfast in the morning had cereals, toast, bagels,donuts, pastries tea coffee as much as you wanted a great start to the day. I would definitely stay here again if going to New York for a short break.\n\nReview 5:\nAfter reading some of the reviews before setting off i was a little concered. On arrival we were greeted (if thats what you can call it) by the staff who hardly spoke unless it was to each other!! Once we were in the room, we stayed on the 6th floor in 609 and it was lovely, Clean, nice size, Very comfy queen size bed, View of the empire state building. Flat screen tv, nice size bathroom, safe (which you have to pay $1.09 per day for) in all pretty good. We did not try the breakfast, room service or the connecting restaurant. The location was fantastic, right between Macy's and the empire state building. Subway station just on the corner which was very handy. A wicked pizza place on the same corner (try the pepperoni roll, very nice). The only really bad thing to say which wasn't the hotels doing, was behind the hotel they are building, and banging and drilling at all hours through the night. Don't let this put you off though because In all I would stay here again for its location and cleanliness.\n\nReview 6:\nStayed In the Comfort Inn Manhatten during a really cold snap in February 2005, we only had to put the heating on once, it was noisy but we were so tired from sightseeing we slept like babies. Its an excellent location and the bar downstairs is reallt handy. Great breakfast too if you need to fill up for the day. Overall I would definitely recommend.\n\nReview 7:\nStayed at this wonderful hotel twice. The last time was 4 years ago for my 50th birthday. Great hotel with almost everything you want to see in this incredible city right on your doorstep. You can perhaps tell that a 3rd visit to New York is on my mind, and this hotel will be the place I will be staying. Comfortable clean rooms, good breakfast and last but by no means least amazingly knowledgable and friendly staff. The beds are also very comfortable and every night, after I had walked my feet off....were very welcome.\n\nReview 8:\nThis was our first visit to New York stayed at this hotel with my son. Its perfectly located for getting about.Main attractions plus subway and tour buses all a within a short walk Room has everything we needed, fridge and microwave, air conditioning.Beds comfy, No complaints. My son loved the breakfast ,as many doughnuts and muffins as you want- as well as toast, bagels, cereal and fruit and a choice of drinks.All fresh.You can help yourself to coffee and tea from the machine in lobby also cold drinks machines and ice dispensers on floors.The staff were friendly and helpful. The Hotel is a great base for a sightseeing trip.Would return to New York and this hotel. We had a great trip.\n\nReview 9:\nWe arrived on the 28th Jan after booking with Virgin Holidays. We had room 1205 which was on the top floor with a really good view of the Empire state, Room was lovely very spacious and nicely done out and the comfiest Bed I have stayed in! The selling point for this hotel really is the Location just off of 5th Avenue and around the corner from Macy's. Would definetly return to this hotel and recommend to Friends.\n\nReview 10:\nThis hotel is all about location , everywhere within walking distance, no need to use public transport except to go to the outlets. Basic comfortable hotel with complimentary breakfast a real bonus as when you leave the hotel you are ready to go.. Rooms basic as in most standard affordable New York accommodation. Very suitable if the purpose is to visit the city that has everything to offer ie sight seeing and most importantly shopping.. Its a clean bed in a very central location to fall into after a busy day. Al in other reviews close to Maceys, Empire State Building etc. Also great selection of local bars which do evening meals at reasonable prices, so you can leave back the shopping bags and literally cross the road to eat good food at reasonable price. Have been in NYC on numerous occassions and can safely say it is the most convenient location i have ever stayed.\n\nReview 11:\n4 nights stay.in two rooms. , Entering one of the two rooms water was pouring from the ceiling,it was obviously an old leak as the ceiling paper was stained. Given another room with no apology whatsoever. The toilet in this room flooded on the last day. In the second room the key card did not work most of the time which resulted in having to go down to the lobby each time to get a new card, again no apology. The heating packed up in the second room. This was reported but nothing was done about it, again no apology. One of the two lifts broke down for a day. The attitude of the staff left a lot to be desired. The whole hotel was shabby except for the lobby and dining room. Would not recommend this hotel to anyone.\n\nReview 12:\nI was disappointed with my 5 night stay at the Comfort Inn Manhattan. The hotel was in a desperate need of updating, the rooms were small, the noise from the pipes kept me awake most of the night, the reception staff were unhelpful (with the expection of one man) and the bathrooom needed a good clean. On the plus side, the hotel is in a good location and the bar next door was nice. I did not feel that this hotel was good value and would not consider staying there again.\n\nReview 13:\nWe recently stayed at this hotel and had an absolutely wonderful time. The location is ideal. Just one block away from the Empire State Building and a five minute walk to macy's and times square. Although the rooms can be a little small, they are spotless and comfortable. The free breakfast is excellent. A wide range of bagels, cereals, toast, juices, porridge, coffee, teas and doughnuts and you can eat as much as you want. The perfect start to the day as it can be quite dificult to find somewhere for breakfast in this city. We had a room on the top floor so it was very peaceful at night. The staff are extremely friendly and helpful. This is a wonderful hotel and excellent for the money! Already planning my next visit!\n\nReview 14:\ngreat hotel located very near Macys one block away. The empire state building is in the other direction one block away. You can easily walk to times square in about 15-20 mins. The hotel has a great restaurant and bar, there are loads of different restaurants in the area if you fancy something different. Great base for exploring the Big Apple, i would definately stay here again\n\nReview 15:\nMe and friends decided to spend a week over New Years in this hotel and was very pleased. The room was basic but we expected it to be due to our budget and the title of the hotel. We had everything we needed though. The staff we so helpful as this was our first time in New York the receptionist got a map out and spent the next 30-45mins showing us where to go which was nice as we had in our heads what to do but he showed us the best way of doing it in the time we had. We had breakfast included in our deal which was in the resturant next door. The buffet offered everything you could think of tea, coffee, juice, bagels, toast, ceral the lot!!! The hotel was in a prime location with only a short walk to all the main sights. I would definatly think of staying here again due to the friendly staff and price.\n\nReview 16:\nExcellent location around the corner from Macy's and a few blocks from time square. Very comfortable beds and great breakfast. would definatley return.\n\nReview 17:\nI came home from a weekend in New York with a surprising souvenir: tiny, itchy, red bites all over my legs. I suspect that my bed at this hotel was infested with bed bugs. The sheets on one bed also appeared to have blood stains on them. Further, the second bed in our room was a pull-out couch, which would have been fine had there been any form of support accross the bottom of the frame to hold the mattress up. Unfortunately, the botton two feet of the mattress were unsupported and it fell through the frame with the slightest pressure. To add insult to injury, one morning the cleaning staff decided not to make up our room. The only good thing about the stay were the pleasant and helpful front desk staff.\n\nReview 18:\nLocation \u2013 excellent. Airconditioning-very old and noisy. Make sure to check if there is one. Our room did not have one. Thanks good they moved us to another room. Rooms- small and smelly. Our room was very dark. The pictures on web site can easly confuse. It looks nice but are not reflecting the true. You can easly \u00ab survive \u00bb one night. I would think about the second, third\u2026if you sensitive to smell. In general the Hotel clearly is using past\u00ab award\u00bb success in order to bring attention to potential guest. staff- very friendly trying the best\n\nReview 19:\nA four day trip to New York was greatly enjoyed with thanks to the staff at this hotel! Very close to the subway, walking distance to Macy's and fifth avenue. Hotel has well stocked bar, comfortable rooms and a good restaurant.\n\nReview 20:\nMyself and my partner spent 8 nights here from 20th December 2011 - 28th December 2011 and it was an ideal hotel for what we needed. It is located in a perfect location. The Empire State building is on the next street and we even had a few of it from our very spacious room. Macys is at the end of the street along with a subway station that is very easy to use where ever you wish to go in New York. Penn station is only a couple of blocks away as is Times Square. Everything is within walking distance of this hotel. Free tea and coffee was provided which was useful and also the free wireless internet access was great. The brakfast in the morning wasnt great and there was always a massive queue but it was a busy time of the year. The breakfast was enough tho to get us through to lunch time and saved us probaby about $20 a day. For the price of the hotel I would definately recommend this hotel to people.\n\nReview 21:\nOn arrival I was struck by how grubby the room was, there were hairs in the bed and around the bath. The shower, basin and toilet were stained and coated in lime scale. There were bags of rubbish in the hallway outside our room when we arrived which were still there the next day, over 12 hours later, making the hall smell awful. Add to this the cockroach I stepped on in the dark during the night and found dead by the bed the next morning and it doesn't really make for a very comfortable stay. The continental breakfast consisted of stale bagels and mouldy oranges. The location is good though and the staff were helpful. If you have the choice stay elsewhere, but if you've already booked here I'd advise taking cleaning products and scented candles to make your stay more tolerable!\n\nReview 22:\nBrill location for time square and Macy's hotel very clean and the beds are so comfy breakfast is continental and good Brendan's bar food excellent and 15% hotel discount well worth a try best wine bar for a glass at the end of the day is metro bar across the road excellent wine and service staff brill in hotel and nothing is to much trouble for them well worth a vist is this hotel\n\nReview 23:\nWe stayed here for three nights as part of our first-year anniversary trip to America and I have to say I was not really impressed. The best things about this hotel are the location (right in the centre near Macy's), free wifi and maybe the bed which is huge (like in most American hotels really!). The hotel is dated, the rooms are dark and lighting is dingy. The bathrooms are old and did not seem clean - there was a layer of grime on the tissue box! Also on the second day we found a half-eaten hamburger in the corner of the room under the curtains, yuk! The 'free' breakfast is appalling - plastic cutlery, polystyrene bowls and paper plates. Service is not existent! Felt like we were staying in a youth hostel, not a three star hotel in the centre of Manhattan! Would love to come back to NYC as we loved it, but would not stay here again. We complained to Virgin Holidays but they weren't interested! They obviously rely on tourists and not repeat business!\n\nReview 24:\nI stayed at this hotel due to not being able to get a room at the other NYC hotels I usually use. That turned out to really be too bad. I paid $270 plus all taxes. The lobby is small and dirty, ditto the elevators and my room was dusty, smelled of old smoke (opening the windows never got rid of the smell) and had a small couch in it that looked like it hadn't been vacuumed in weeks. There is no gym or arrangement with a nearby gym. The staff is particularly apathetic and did not pay attention to my payment by way of my office when I checked in, which caused me a lot of inconvenience. Did anyone care? Not really. I felt sorry for the British tourists staying there, but maybe they got a better rate. I will avoid Comfort Inns in NYC at all costs from now on. The only good point is that this one is very near Penn Station. If they redid the rooms, some of them are corner rooms and COULD be quite nice.\n\nReview 25:\nStay at this hotel if you simply can't afford NY hotel prices. Rooms are small and dark.\n\nReview 26:\nwe stayed here for 3 days and it is a beautiful hotel. The room we stayed in 403 was very cleas and spacious with 2 beds. The bathroom was spacious as well. The empire state building and macys is one block down and the subway to take you uptown or down is right there as well. Good restaurant and extensive free breakfast was great here is a pic\n\nReview 27:\nwe stayed there 3 times in total,a girlie trip,a part honeymoon trip. and a cuppels trip, every thing is with in walking distance,easy to get around, a great base , getting to and from. would like some tea and coffee making facilities that would be haven on earth after sight seeing and shopping all day,also set you up first thing in the morning,with out having to go down bug eyed to breakfast, having said all that , i would go back there again after all, its location, location,location\n\nReview 28:\nWe were unlucky enough to pick this hotel for a one week stay. The only good points I can say are that the location is within walking distance of many attractions, the hot water came quickly for showers, and when we asked for a refrigerator it was delivered right away. However - the front staff was stand-offish. Only one very tiny, very slow elevator was in commision, and we usually had to climb the extremely narrow and dirty stairs. Our biggest complaint was that we had a \"non smoking room\" that reeked of smoke. We complained (since our daughter is asthmatic) to no avail. The room had one small window overlooking a brick wall. The hotel itself was grimy (we saw peices of trash - including a green M&M that sat on the stairs all week- in the same place the entire time!). The floors were dirty and were in need of replacement. We tried to spend as little time as possible in our hotel room as there were few creature comforts.\n\nReview 29:\nArrived at the hotel after driving from Philadelphia, the staff were very helpful, however, the room was very disappointing. gloomy, very small and the noisy A/C drowned out TV. Needed to switch off A/C to get any sleep, no A/C in temperatures of c 90 degrees - no sleep. Reminded me of Bates Motel! Room very gloomy no lights, light switch on wall but no ceiling light, two reading lamps and bathroom light only. the bathrrom was tiny, could only swing very small cat with great care ! Tried to get bigger room as we were staying 5 days, surprised to hear form staff that fully booked and that our rooom (301) was one of the larger rooms. Didn't spoil the New york experience but would not stay here again!\n\nReview 30:\nThis was my 3rd visit to New York and the best location, the hotel was alittle dated but in all excellent value for money! our bathroom was rather small but the rest of the room was a good size & the bed was very comfortable (which was well needed after a long day of sight seeing and shopping) our room was on the 10th floor, which was good for noise reduction. Brendans bar was great for the evening meal and the 15% off of food for people staying made it great value! The free cooked breakfast on the first morning was fabulous! and the help yourself continental breakfast was a good to start to the day. I have stayed in better hotels before but personally I would go back to the comfort inn for the location and the friendly bar & hotel staff. Machines with cold drinks were on every other floor on the stairs along with ice machines.\n\nReview 31:\nMy mom sister and I stayed for two nights. We arrived around 12:30 on the 30th of October and checked out on the 1st of November. First off the staff was great! They were helpful from the very start, took our luggage more than 2 hours before check in so we could begin to enjoy the city. Always willing to guide us in getting around. We were very grateful for the size of the room. Only complaint was the pull out couch drooped, on the plus side, taking the mattress out and sleeping on the floor is always better anyway in order to avoid the bar from the pull out. The room, we were on the 12th floor, was clean and accomodating. The breakfast was fine with me, I had a bowl of raisin bran and a doughnut along with some great coffee. There was a variety...typical continental breakfast. Reccommend taking the ferry tour, ask someone at the front desk about it. Great location. Always felt safe. Alex, you were wonderful!!! Thank you for all of your help. May the peace of Christ be with you. Sincerely, Mrs. Pamela Miller (nose ring girl, lol) Loganville, Ga (metro-Atlanta)\n\nReview 32:\nI stay in Manhattan freqently and I'm a Choice Hotels Platinum member. In July my flight was delayed and I had a room reserved on my credit card. When I arrived NO ROOM WAS AVAILABLE. They did automatically bill my credit card. I was on the phone for hours trying to find a suitale substitute - nothing was available. I slept in the lobby until 5:00 am. The Hotel conviently 'split' my bill -- auto bill for the 'full night' and a paper receipt for 1 night upon check out (in total violation of Choice Hotel standards according the to rep I spoke to). I wrote to the manager - who responded to me and Choice Hotels International with 2 paragraphs full of OUTRIGHT LIES! I was outraged - by November - I was finally refunded my money - by Choice Hotels - not by the LYING manager. Other GREAT choices in that part of town -- Hotel 414, The Belvedere -- they're cheaper, on far nicer streets, better staff, and PRICE too! Besides the rip-off - the hotel is very mediocre and expensive. The street it's on is not nice and the traffic is choked.\n\nReview 33:\nVacationed here a few years back in March 2008 with my school. The location for the money can't be beat and in general the look of the hotel is quite clean and nicely decorated. There is a lot of street noise coming into the hotel rooms and I found troubles sleeping at night but it is probably a New York thing and any hotel is going to have the noise. Our rooms were very small and dark, in fact the entire hotel is quite narrow with little to no windows but being in this great location I can almost guarantee you will not be spending enough time here to notice. It's definitely not a dream hotel but it's a nice hotel. Overall I would recommend this hotel and I would stay here again!\n\nReview 34:\nWe were leaving from Penn Station the next morning for Niagara Falls (very scenic and inexpensive train journey if you have the time) and this Comfort Inn was close and less than $200 a night (which is great for NYC). Surprisingly the room was huge and the building was an historic one with curved marble staircases. The staff were helpful and restaurants are nearby (also Macy's Herald Square and the Empire State Building). We were even able to hail a cab in the rain during rush hour in the morning so we didn't have to drag our bags to the train station!\n\nReview 35:\nJust back from 6 nights at the Comfort Inn. Brilliant! The room was spacious ( by NY standards), cosy, warm, safe and very clean. We were in Room 803, which looked out onto the front of the hotel. Everything worked! The free breakfast was a complete bonus and my only negative and thats cos I'm a bit of a snob is that the breakfast was on paper / plastic plates.... and I believe that God gave us china, knives and forks and we should use them! ( only joking! :) Will book here again for my trip next year. The location is fantastic.... and here's a little tip...... go into Macys at either the beginning or end of the day..... its empty! ENJOY\n\nReview 36:\nWe stayed at the Comfort for 4 nights and had a great time even though it rained every day. The staff at the hotel were very helpful and friendly, Alex gave us plenty of tips. We had a room on the 4th floor which was clean and tidy although we had no view as the only window led to the fire escape but that was not a problem. The breakfast was good and set us up for the day of sightseeing. The location of the hotel is excellent and all the sights are in walking distance. We would definately go back again. Had a great time.\n\nReview 37:\nI book this Hotel at the last minute. The Hotel is in great location and area, the staff was friendly, room size was good and the bed too, but the SMELL was HORRIBLE, the bathroom smell very bad like an old molding mop very nasty, hairs hanging from the wall and all over the bathroom floor. I had go to the pharmacy across the street to buy a canddle and bathroom spray. But then the rest was just OK, also the price. The cleaning people should do a better job cleaning this nice Hotel.\n\nReview 38:\nI just stayed at this property last night - It was one of those times when most other hotels were so booked up the prices to stay were prohibitive - so i tried this property, even though I still had to pay $244. The place is tired - My room was very small, and had an industrial odor - There are two small elevators - which are shared by the hotel staff and guests, so although I was staying on the sixth floor - i ended up using the stairs 4 times as the elevators were just not available. The breakfast is extremely uninviting - like they just put something out to say they have it. The worst nit picky thing though is the bill includes a $1.04 charge for in room safe warranty - doesn't matter if you use it or not, you have to pay it. It is an odd fee - and a bit insulting I would not return\n\nReview 39:\nI travel to NYC often but rarely overnight. However when I do stay I always look for this hotel as it is convenient to mid town Manhattan AND is always a great stay. The hotel is quaint, yet updated to typical Comfort Inn standards. Price? Always a great deal!\n\nReview 40:\nI'll start with the positives - Cheap considering location - Great location (beside Macys) - Free breakfast which was fine The negatives - Check in was fine but the heating system in our room never stopped banging. We lost a full nights sleep due to it. I'm a heavy sleeper but this noise was horendous to say the least. When I raised my concern I was told that this is an old hotel and problems with steam heating buildings were common!!! Alls they could do was turn it off the heating in the room which didn't really stop the problem!! So next day we went and got earplugs!! What a joke. - Its very run down and shabby - Staff not the most helpful My advice would be look for another hotel! !\n\nReview 41:\nCracked sink, hairs in the bed, dust everywhere need I go on. Throughly disgusting hotel that nearly ruined holiday but luckily 6 hours after arriving virgin holidays moved across the road to the hotel metro. If you want to enjoy New York then DON'T STAY AT THIS DUMP!!!!!! !\n\nReview 42:\nMy husband and I stayed at the Comfort Inn, Manhattan last month for 4 nights, it was our second time to stay there and we were once again impressed. We had a great room on the 12th floor with a view of the Empire State which we loved. NYC was roasting when we were there and the air conditioning in the room made it a cool oasis from the city heat. The room was clean, the hotel is in a great location, the staff are helpful and the breakfast ample. What more could you want?! We will definitely return to the Comfort Inn on our next trip to New York.\n\nReview 43:\nStayed here for 5 nights Aug 30- Sept 4. The location was great close to shopping and most of all the subway is only down the street. The room we had, had 2 beds and a real good size bathroom. My only issue was there breakfast. It had to be one of the worst I have had. Other than that the Hotel and the staff were all great. I would definitely recommend this hotel.\n\nReview 44:\nOn checking in, the staff were unwelcoming and dismissive. On the journey to our room on the fifth floor, it became apparent that this hotel was in major need of redecoration and maintenance. After just 30 mins in our room, water started to pour from the ceiling. We went back down to reception to report this and were offered another room. No apology. The street noise is very noticeable if your room is situated to the front of the building and I would advise taking earplugs just incase. The heater was on for far too long and the air con was noisy. Surprisingly, the breakfast was pretty good, but you have to be there at 7 am in order to find somewhere to sit. On the last day, I flushed the loo and it emptied the contents and quite possibly the contents of some of the other guests toilets into our bathroom. I reported this, again no apology. Although this is a budget hotel and it does have a good location, the financial saving simply is not worth the hassle and disappointment of staying here. My advice, stay somewhere else!\n\nReview 45:\nThis hotel is perfectly located in Manhatthan, close to the subway and ESB. The service was fine, when our tap was broken, they fixed it right away. Breakfast is simple, but fine. I would definitely recommand this hotel!\n\nReview 46:\nWe stay 2 nights in New York at the Comfort Inn Manhattan - 42W 35ST, New York. What a great place to stay. We were 4 mins walk to the Empire State Building and 2 mins walk to Macy's. We took a walk to Time Square and could not believe how close it was. Less than 10 mins and we had to boys 11 & 8 with us. The room was fantastic, very clean and also quite roomy for New York. We had a queen bed and a sofa couch/bed for the children. We had lots of room with the sofa not set up and still plenty of room once it was converted to a bed. Beds were very comfortable also. Lots of storage space for your clothes. We had a small walk in cupboard where we could hang up clothes and also store our bags, plus lots of draws to put things in. Had an ok view out our window. The pizza shop across the street had great New York Pizzas. Price included a buffet contint\n\nReview 47:\nThe staff was not helpful, the room was tiny and not what I had reserved. Very run down, needs a lot of work.\n\nReview 48:\nWe spent 5 nights at the Comfort Inn over Christmas. And I would NOT go back! We booked through Virgin Holidays and thought that the hotel would be value in a good location. We arrived on Christmas Eve and were put in a smoking room (with asthma) with no alternatives. The next morning after a large fuss we were moved to a similar non smoking room (which had been available the night before apparantly). We skipped the breakfast as the room looked as dingy as the rest of the building - dark and doomy. The hotel is in serious need of a make over. And the staff are extremely unfriendly. The only redeeming feature is the great location.\n\nReview 49:\nMy overall experience at Comfort Inn was fine,until the last day. I left my luggage in locked up room downstairs for about 8 or so hours, when I returned My I pod,and jewelery was not there. There is no disclaimer saying that you leave luggage at your own risk, and I have left luggage numerous times at other hotels/hostels. The reason that I am so angry is that after contacting the Hotel no one is willing to help me.\n\nReview 50:\nSpent one night in this hotel and can't wait to do it again. The staff went out of their way to make us feel welcome. My wife had a problem with her coat zipper, instead of sending us to someplace to fix it, Matthew the doorman went out of his way to fix it for her. The room was comfortable and clean. I would highly recommend staying here. The restaurant, Brendans was outstanding.\n\nPercentage of Positive Reviews:\n", "document_start_index": 176, "document_end_index": 31765, "query_start_index": 31767, "query_end_index": 31767, "truncation_seperator": "... [The rest of the reviews are omitted]\n\n", "output": "60%", "inner_docs_start_indices": [176, 837, 1653, 2669, 3549, 4573, 4937, 5473, 6178, 6607, 7500, 8235, 8722, 9463, 9856, 10682, 10846, 11572, 12134, 12374, 13299, 14100, 14497, 15476, 16398, 16499, 16857, 17360, 18308, 19028, 19880, 20969, 22023, 22724, 23295, 23953, 24492, 24992, 25801, 26074, 26781, 27069, 27634, 28013, 29062, 29295, 30165, 30287, 30938, 31371]}
{"id": "2514584", "pid": "2514584", "input": "You are given a list of reviews about a specific hotel. Each review is either positive or negative. What is the percentage of positive reviews (e.g. 60%, 34%, etc.)?\n\nReviews:\nReview 1:\nHotel was beautiful, clean and modern. Rooms were basic but very clean, all staff were so helpful i couldnt of asked for anything else.\n\nReview 2:\nDont stay here if u dont want to be a feast for mosquitoes! My 14yr old daughter was terrified after all the disease she knows that mossies carried, and she could hardly sleep. Also, u can hear either the police, fire engine and ambulance siren passing by every 2hrs or so! There were homeless folks outside the hotel asking for money as well. For USD200 per nite, honestly, there are dozens better hotel to stay in. We didn't hv a choice coz we were cheated by Priceline.com & made a bid on the website for what they claimed u will receive 50% discount or more but in actual fact, we paid more for the room than what we cld hv paid if we book directly with the Hotel! Be smarter!\n\nReview 3:\nWe went to the Raddisson Lexington over New Year Eve. First at all it is not a Radisson. I think the are franchised or something. When we got there we couldn`t check in because the rooms were not cleaned. That was on 4.30 pm! So we waited 1 Hour. Nobody felt responsibile for it. The rooms are very,very small. Even for New York too small I guess. The breakfast was okey. We wanted to ask a concierge for a reservation, but she was very unfriendly. we know that the people in NY in the service are quiet unfriendly, but we are Guests in our hotel! and Guest is King! We will never go back there for sure! And people do go there! You will be dissapointed for sure...\n\nReview 4:\nI came here for a birthday weekend. I stayed in a Junior Suite which was small by my standards but comfortable. A sleep number bed made the sleep relaxing. The down part is the price of food in the hotel and the adjacent restaurant called Razzle. This place gouge you for the food so I suggest you go across the street to the Deli which has the best food I tasted in a while. The selection is vast and the value is good plus it is open 24 hours. The fitness center is well equipped but a little small. I did get a good 45 minute work out though. Very good location, around the corner from the Rockafella center and other attractions. We had a wonderful time shopping on Maddison Ave and was 10 minutes driving to Broadway when we went to see the play Fela.... Which I give 5 Stars to see......\n\nReview 5:\nBooked it through ebooker got a good deal hotel was good for the value for money.\n\nReview 6:\nI am not one to write negative reviews, or reviews of any kind for that matter, but this hotel deserves a negative comment. For starters there was no cover on the bed and the bathroom sink was almost completely plugged. Got a deal on the room so that's no reason to gripe. Then however the staff gave the room we were occupying to someone else at 4 in the morning and this person was only prevented from walking into our room by the security latch. On top of that housekeeping called our room at 8 in the morning, waking us up again and knocked on the door. Best to make very sure that the guests have checked out if you are going to clean a room at 8 in the morning I would say, never mind the do not disturb sign on the door.\n\nReview 7:\nThe room was dirty, some of the towels were dirty, the ceiling in the bathroom was falling down and the service was non-existent. More one star than four star.\n\nReview 8:\nThe location is nice but thats the only nice thing about the actual hotel (the employees were also nice). Its run down but doesn't appear so at first glance since the clearly decorated it nicely. Yes the rooms are small (its New York), but the rooms were also dirty (sheets stained-had been washed just clearly not bleached), the bathroom had mold on the ceiling (I was on the third floor, next to the gym-a very bad choice with banging from people lifting weights), additionally the bed linens were cheap and I'm pretty sure the one extra blanket I got hadn't been washed. Mind you it was New Years so they were really busy but still! Don't stay here! I payed over 300/night for this place and if you are considering paying over 100/night DON\"T DO IT!!! I honestly think it would have been better to stay by the airport and take a taxi in everyday (40-50 bucks, each way; or the bus-20 each way).\n\nReview 9:\nI stayed there on July 1st to 3rd. I hadn't been to New York in almost 20 years. I loved it and enjoyed my stay at the Lexington. Great hotel, close to everything. Service was really good especially the guidance I got from the concierge Martha, who was a myriad of information about New York. If you stay there see her for great tips and tickets for tours and tickets to attractions. Room was very comfortable and clean. A great experience overall. If you want to visit the Statue of Liberty and Ellis Island, go nice and early to avoid the long cues.\n\nReview 10:\nAt first we were concerned about coming to the Radisson as there were some bad reviews. However, they seemed to relate to a period a few years ago. That period now seems to be over. We had a great time and stayed - owning to the volcano - twice. Second time the room was a bit small - though they had warned us about this. I have to say the service and staff were great. the place is central and reasonably priced. I would make sure i got the room i wanted before booking but all in all we were impressed and enjoyed both our stays.\n\nReview 11:\nHi. We are travelling to NY and staying at the Radisson in September. 5 Nights. My Travel Agent told me it was a 4 Star rated Hotel and that we would enjoy the stay there. Now the reason we are going to begin with is to go to the NY Jets vs Patriots match at the Jets Stadium. Because the Tickets can only be shipped to a USA Postal Address, I have contacted this Hotel so many times. Customer Care have even given me their Direct email address to the Front Desk Manager. NEVER received a reply. So I complained to Customer Care. Was going to change Hotels, but because of some UN Convention on that weekend, the cheapest Hotel would now become more expensive now, if we were to change. If this is the service I am getting from the Radisson NOW, GOD only knows what the stay is going to be like. And looking at the previous reviews here, I most certainly am not looking forward to our stay. 5 nights and return flight from Dublin \u20ac2550. NFL tickets NOT included!\n\nReview 12:\nHaving read some of the other reviews of this hotel , my wife & I were slightly apprehensive , but our fears were unfounded. The hotel is in a great location , a few blocks from the Rockafeller centre & ideally placed for the subway at Grand central , it is within walking distance of Times square 5th avenue etc . The staff were extremely plaesent & helpful particuarly the concierge's , the rooms were cleaned to an excellent standard & all staff said hello etc whenever you met them. The hotel can be a bit noisy durung the night as the rooms are tigthly packed & the traffic is constant but I would be suprised if that wasnt the case in all areas of NYC . We would definetly visit both the city & this hotel again & would throughly recommend it.\n\nReview 13:\nchecked in for 3 nights. since day 1, the ac was not working well. we had to call engineering to check the ac. HE said it was working fine but clearly the thermostat wasnt right. he advised us to OPEN THE WINDOWS if we wanted cooler air. the toilet flush wasnt working so they had to send up someone everytime we used the toilet. imagine the hassle. we paid 300+ per night because we wanted a 3 star hotel quality but to our dismay this was way worse than the service of a cheap hotel. on the 2nd day i finally went to speak with the hotel manager, irina. she was not very helpful. they said they were fully booked so they couldnt move us to another room. she was not very accommodating and was rolling her eyes every so often. we tried to talk to her in a polite manner but we did not like the way she treated us generally, the location was good but better find a hotel room near the area but dont book with radisson lexington! the experience was horrible\n\nReview 14:\nStayed in a superior king suite. Stayed for two nights, and hardly got any sleep daily construction noise from the adjacent building even at the 19th floor was awful we had to be moved. We were placed into a room on the 24th floor next to an elevator shaft (not any better!). The staff was very pleasant which was good. Both rooms had sleep number beds and I have to say it was the worst sleep I have ever had. both nights I woke up with a back ache. We have stayed at other hotels in New York and we stayed at the Distrikt and it was 100% more clean and quiet with a more comfortable bed. Here's a tip if you are the manager of this hotel 1) get better beds those sleep number beds are atrocious 2) get ice machines on all the floors (no one wants to go 10 floors down to get ice) 3) check out your competition and see what they are doing for the price.\n\nReview 15:\nAfter a last-minute schedule change Amex got me a room here. For the price it is a very good hotel. You can get plusher but you pay much more for it. The room was a \"large\" category and had two king beds and two bathrooms. The location is excellent. Easy walking to most of the places you want to go to and subway to get downtown. The only downside is the poor restaurant but there are plenty of options nearby. Will stay again.\n\nReview 16:\nI would definately stay there again. It was close to the subway & close to my shuttle bus which was near the Waldorf Astoria. Room was small and a little noisy but it was clean and had plenty of hot water. A decent value! The small restaurant downstairs was amazing! We had breakfast vouchers - and the service & food was great! Eggs, bacon, potatoes, coffee, juice, toast - all came promptly and very tasty (not greasy!! ) Amazing service & food! The service staff at the restaurant are definate workers!\n\nReview 17:\nI picked this hotel primarily due to the location and we weren't disappointed. It was perfect for walking to all the main attractions. I had emailed the hotel in advance to say it was my boyfriends birthday and to our surprise when we checked in we were given an upgrade. The receptionist and all other staff could not have been more friendly with the exception of the girl who checked us out whom was extremely bored and rude. The rooms were a good size for New York. Yes the rooms are a bit dated in that there are chips in the bathroom and the decor could be updated but they were spotlessly clean and the bed was comfortable and for the amount of time you spend in the hotel it was perfect. It has a Starbucks in the lobby perfect for early morning coffee in bed! For what we wanted out of our NY hotel and for the price we paid I couldn't fault this hotel and would definitely stay there again.\n\nReview 18:\nThe lobby isn't bad but don't be fooled, the rooms are sad and dumpy. Opened the door to faded carpet, a view of some heating equipment buzzing right outside the window and a very uncomfortable bed. The towels had stains and crusty things on them and the maid in the hall insisted on coming in and adding blankets when my girlfriend was changing. I had to tell her 3 times to come back later before she stopped knocking. Stay somewhere else. We did, we turned right around and went across the street to the Marriott. Much nicer. One plus, a Starbucks in the building.\n\nReview 19:\nIt's adequate. I have a favorite hotel I normally stay in when in NY for business, but it (as many) hotels were full as it's December in NY. I had to ask to change rooms as the initial room had so much damp in the walls the paper was bubbling and peeling. Ick. I was 'taken care of' by getting the exact same (small) room minus the damp. Am sitting in the lobby writing this rather than go to the room - it's not inviting. As a tourist this would be a good central stop if you just need a room to sleep in (I assume it is less expensive at other times). For a tired business traveller, the damp wall experience will mean I will never be back.\n\nReview 20:\nDimly-lit oppressive corridors led to a room which had seen better days. There were no duvets on the beds and only one towel in the bathroom and we ended up waiting an hour for these to be fetched. The man at the door passed them to us and we were left to make the beds ourselves. Oddly another member of staff arrived for a 'room check' and we never did discern the true purpose of his visit. The window wouldn't shut, and to our horror, the shower and bath didn't work. A stand-up wash proved equally difficult as the sink wouldn't drain. The pillows smelt musty and we woke every morning with bad allergy symptoms. Starbucks downstairs was the only consolation - and we certainly needed the caffeine after a night in this room!\n\nReview 21:\nThe Radisson Lexington expects two grownups to share a twin bed. That is unacceptable in my opinion and the only answer the lady in the reception could give was \"you get what you pay for\". The bathroom was smelly and full of mold. Would not stay there again.\n\nReview 22:\nstayed at lexington New York for my 50th birthday expected lots from description boy what a disappointment never saw the latin club on site diner gave a choice of 6 things for rooms that came with breakfast not good ,and deluxe room that i paid extra for was on 6th floor facing street where construction was loud asked manager for higher room and didnt get it she advised staff too tell us they were to booked BS, lONG STORY SHORT VERY DISSAPPOINTED. Stay at marriott or intercontinental all on same block.\n\nReview 23:\nI was a little surprised at the size of the bed in the room which appeared to be small but actually was probably average for a New York hotel. The bed gave me a great night sleep after a long day of work.\n\nReview 24:\nI stayed only 2 nights in this hotel on august 2010. The lobby is good, but my double rooms use single was very small, with mold smeel. Also the bathrooms was very old. With a free business center. I suggest to customers without expectations and who are in transit.\n\nReview 25:\nThe rooms are very clean and comfortable. Although the mini bar is dangerous as it is basically just a tray with items on it and if you remove the item, you instantly get charged for it! Great central location for Chrysler building, Rockfeller centre, 5th Ave shops, Central Park. There are some great local cafes nearby so i had no reason to try the food.\n\nReview 26:\nCheck in on 11/13/11 for a one-night stay at the bargain price of $119. I also will collect 50,000 Club Carlson points as part of their Big Night Giveaway Promo. Greeted warmly at the front desk by a lovely clerk name Nora. Am a newly-minted Club Carlson member with no status but was upgraded to a 24th floor large corner business class king (from a petite room) with a microwave, refrigerator, and TWO marble bathrooms! The room was fine but had an odd stale odor and I could hear noise from the room above me. It also had a Sleep Number bed, but I couldn't get the remote control to work to adjust the firmness. All in all, the stay was more than satisfactory and I would stay again at a rate under $150.\n\nReview 27:\nI was a little worried after reading some of the reviews on here about the Radisson on Lexington Avenue. On arrival the room wasn't ready and my friend and I had been booked into a double and not a twin! We were asked if we could come back in half an hour and they would try to change rooms for us. We went out to begin our sight seeing, when we returned 4 hrs later, the room had been changed and we were given a \"free\" voucher for breakfast for the inconvenience. The room was a little on the small side, but comfortable and for the amount of time we spent in it, fine for our needs. The staff are friendly, concerige helpful and there is a Starbucks attached (what more could you want or need). Located on 48th, we were well placed for Grand Central Terminal, Chrylser Building, Empire State, etc. Don't go here if you want 5 star luxury, but if you want a fair priced 3/4 star then I would recommend it.\n\nReview 28:\nIrina Borukhov was the definition of a hospitality manager. Absolutely enjoyed my stay because of her efforts. A+ to her. Room was a decent size for the city. Only complaint was cab horns blaring. But a very nice hotel in a great location overall.\n\nReview 29:\nI travelled to New York as a disabled traveller, i stayed at the Lexington hotel, i found the hotel to be very clean, the staff were very helpful, and friendly, the food in the Raffle resturant was very good, and reasonably priced, all in all a wonderful stay.\n\nReview 30:\nvisited the radisson at end of august for 7 days. service and advice was excellent . the staff who cleaned the rooms on the 12 floor were top quality the door staff were very good at getting a taxi for you and giving you advise.the hotel was close to time square and rockerfellar centre and grand central.. hope to use the radisson hotel in the near future\n\nReview 31:\nWe stayed here a few years ago and was not disappointed. Great location and a short walk to Grand Central Station and Central Park. The reception area is very grand and you feel a little disappointed when you reach the rooms however, the rooms were still excellent and excellent value for money. Room service was pretty good too. We were too tired to go out for dinner one night and ate in the room and the food and service was good. Very helpful staff which helped us organise our journey back to JFK airport. If you are looking for a good base to explore NY then this hotel is for you.\n\nReview 32:\nRecently had a 3-night stay here for the first time... Overall disappointed. Room and bathroom size aside (typical NY.. quaint..), a few things stuck out in my mind that will cause me not to return there... There was only a sheet on the bed (and that little footer cover). No quilt/comforter. I know its summer, but come on. Towels - might as well been sandpaper. And there are no hand towels - just 2 bath sheets and 2 washclothes. Odd... Service staff started cleaning at 7:30am..... either make it quiet or don't use the vacuum until later.... Noisy - road noise was above average for being on the 24th floor... windows drafty it seems. Cleanliness - some mold growing in the corners of the bathroom... Lights haven't been dusted in years...\n\nReview 33:\nI was there with a group of friends. Excelent location and very friendly staff. Steps away from a subway station.\n\nReview 34:\nArrived on 25th February in middle of snow and more snow. Hotel staff courteous and friendly. Room clean and comfortable and less noisy probably because we were on the 22nd floor. Raffles was speedy, efficient and really great quality for service and food and price reasonable. Housekeeping in particular was first class. Our experience was an excellent oneand we would have no hesitation in returning when in New York. Jim and Moira Fergie from Edinburgh\n\nReview 35:\nGreat Hotel, well located and confortable. Not so roomy, but who stays on bed at Manhattan anyway?Clean and a cosy service. Booked from Sao Paulo, Brazil. Worth the value. Few blocks to Times square, Central Park and Museums.\n\nReview 36:\nstayed at the above for 4 days, room clean & fit for purpose. lobby staff friendly & helpful depending who was on duty. whilst it was in NY to walk to times square was at least 20mins, if you can't walk very far at one time like my spouse it meant taxis all the time. I would reccomend somewhere like the Wellington near central park, at least its near times & there are a lot of coffee shops to stop at. The Raddison is in what I would call a very corporate area, lots of offices etc. but, they have a coffee shop attached to the hotel called Raffles, prices very expensive, breakfast costed at least $50 dollars & that was for scrambled eggs & toast, a cheesburger & frozen chips for two + 1 beer 1 glass of wine $80 dollars!!!! wouldn't have minded but the cheese was slices not even grated cheddar. Not a lot of cheap deli's near by. the other problem was they decided to set up road works on sat night! all night! the same again on sunday night, it was very noisy & impossible to sleep.\n\nReview 37:\nWe spent 5 nights at the Raddison and were very impressed with the hotel. The lobby is smart and very clean, the reception staff are very helpful and friendly. We were on the 3rd floor, we were pleased with our room. It had a flat screen TV, had a comfortable bed and the room and bathroom were very clean and tidy. The bar in the hotel is expensive (1 x beer and 1 x cocktail came to $23!) The resturant Raffles is also expensive but lovely! We had waffles, pancakes an OJ and a coffee which came to $50 odd dollars (including a tip). I would recommend it, we ate there twice. The staff here are very friendly. Check out San Martin (Italian) on 49th between 3rd and Lexington and Mama Mexico on 49th between 2nd and 3rd, both do lovely food and very resonable price wise. I would def stay here again and would recommend it to anyone, it is a very nice hotel and centrally placed for everything.\n\nReview 38:\nThe resort was very convienent. The only issue I had was upon arrival I was given a smoking room after requesting non-smoking. They did move me,\" said it was a non-smoking room so the preovious guest will be charged.\" What I dont understand it should of been cleaned and inspected prior to my arrival. They did have a service to hold your luggage after check-out which was convienent.\n\nReview 39:\nI was assigned a room so small that I could barely move around in it. But at least it was clean and I was only there for one night so I made no complaint. It was when the door slamming, knocking and wild laughter from the two (connected) rooms across the hall started that I began to complain and, eventually, to lose hope. I finally asked to be moved (at about 1 a.m.) but the new room to which I was assigned could not be entered with the card key. The second \"new\" room was a seedy, dingy space with two small twin beds, a bathtub with a peeling bottom, a sink drain that would not flow and anything but the \"renovations\" which this hotel advertises. The clock radio was unplugged but there was no outlet into which I could plug it. The place was, simply, a disaster. The staff seemed to want to help but was, ironically, apparently helpless under the circumstances.\n\nReview 40:\nMy husband and I recently stayed at the Radisson Lexington Hotel, and all I can say is the hotel is first class all the way!!! Our stay was enjoyable from start to finish. We were upgraded to a King Executive room and not only was it very clean, but sooo spacious. The customer service is top notch, too. We've stayed here many times before, and not only is the location great, but the hotel staff goes out of their way to help you with all of your needs. I would highly recommend this hotel to anyone who is considering planning a trip to NYC!\n\nReview 41:\nThis is a great hotel for the price. It is not a budget hotel but unless you go to the Ritz you are not going to get much more than that. The room is great , the location on Lexington and 48th street is very central without being on Broadway with all the tourists and the bustle. They have a paying internet, they definitely should give that for free. I think all hotels should include a small charge in their rate and give that as part of the room, just like you don't expect to pay for having a TV in your room. Don't expect the staff to recognize you, this is a semi large hotel. But everyone is professional.\n\nReview 42:\nThe location of the hotel is absolutely great. Close to the subway and in walking distance to many of NYC attractions. However, the hotel is in desperate need of refurbishment. While the double rooms are small, more concerning was how dirty they were and remained that way for our entire stay. The front desk staff need to understand the concept of hospitality and when asked where's a nice place for weekend brunch not simply point to the 2 places that are within the hotel! fyi Penelope's at 159 Lexington Av is a fantastic place for brunch and only 25 mins walking distance from the hotel!\n\nReview 43:\nWe booked this hotel back in January, and spent two nights during the weekend. The standard room is clean and very nice, just like in the hotel website pictures. It is cozy but just perfect for two people! Bathroom is also standard, but clean and functional which was perfect! Room does not have a mini-fridge though. Time Square, shops on 5th Ave and Central Park, subway station are walking distance. Lobby has wi-fi, concierge is very helpful. TIPS: booking in January after New Year's has the best deals for the month of January and February! the hotel room was 76$USD a night (regular 229$USD), and with a valet parking package, it was 96$USD a night! Also, make sure to book directly from the website and not from other hotel search engines, it will come out less expensive!\n\nReview 44:\nThis hotel has really great location, everything is close in walking distance, when you want to get to the downtown, subway is just two blocks from hotel. We appreciated very good choice of restaurants in the hotel - Sushi bar at hotels lobby was great, probably best sushi I have ever eaten, staff there was incredible, as well in Cuban restaurant in the hotel. Our room was spacious and very good equipped (we had junior suite). We asked for the highest possible floor and we got 26th floor which offered us really great views throughout Lexington avenue and surrounding streets. Our friends got junior suite on 23rd floor and they had two really huge terrace with great views.\n\nReview 45:\nWe booked ( directly at the hotel internet site ) an \"executive room\" bigger and more expensive than a \"superior room\" ( both with king bed). When we arrived, they gave us a very small \"superior\" room, but at the end of our stay, we payed it as an executive room! Useless complaints! Second, and very important, on 2 over 4 days, they didnt' clean the room! Hotel to avoid\n\nReview 46:\nI stayed at this hotel last month while visiting my parents. I was VERY apprehensive after reading some of the reviews on Tripadvisor. I experienced none of the problems described by other travelers. The Front Desk was very nice to me, and I enjoyed having a free gift as a \"Goldpoints\" client. I have stayed at Radisson hotels around the world, and though this building is slightly older, the room decorations and \"benefits\" are all up to par. I thoroughly inspected my room each night, due to the comments on this site. I found nothing. I enjoyed the plasma TV in my room, slept well every night, as it was actually quiet for a New York Hotel. (I recommend requesting a higher floor as you are in the \"heart\" of New York\". And every morning, I slipped down to Starbucks on the ground floor for a nice coffee. The best thing about this hotel is the location. It is central to everything if you are visiting New York. My family actually came to my hotel on our way to Central Park one day.\n\nReview 47:\ni had one of worst experience whole my life. Somebody open and step into my room when I was sleeping, then front man called after minuit. Asked me somebody name then just hung up. I could not even have sleep. I made claim when I came back to hotel next day after I went out, mgr also need good training, he talked over me did not listen,,,, room did not clean at 7 pm, fry was buthering me in the room, could not even have shower,,,, more and more,,, I have been traveling and using hotels all of the times. But never had this much problem. I strongly say You should not use this hotel. You won't be happy. I do not want any one have same problem\n\nReview 48:\nWell maybe it's just that everything in Mid Town Manhattan is expensive, but I've never paid so much for such a small room. Beautifully done out, very trendy feel to the lobby and small bar. Internet didn't work at first, couple of calls to get it fixed and I wasn't charged for it so no harm done. Location impeccable for mid-town, three blocks to the metro and a steady stream of cabs outside, so made the trip very easy. First room I was offered was miniscule and opened out onto the whirring aircon extractors, I asked to change and got one higher up on the 10th floor which was much better. Staff all very helpful.\n\nReview 49:\nThis is our second time at the Radisson Lexington and again we have enjoyed our stay, with welcoming staff and clean and comfy rooms with plenty of room to relax, after a days exploring or shopping. Starbucks within the hotel is a bonus and the Deli across the road is worth a visit for breakfast or even a pizza. The Radisson Lexington is in a great location for exploring New York and all it's attractions and also close enough to shop till you drop for Bloomingdales and Macy's and all designer shops or bargain shops and plenty of places to stop off for a bite to eat, though we did find New York expensive this time to eat out. All travellers must get the discount travellers card from the Visitors Centres within Macy's and Bloomingdales.\n\nReview 50:\nWe booked this hotel during the sale for my 27th birthday and would highly recommend it. Superb location within walking distance of grand central station, rockafella centre etc. On arrival we were told we had a free upgrade as we were goldpoints members - this isn't as fancy as it sounds it was a card we got free of charge for staying at a radisson in Birmingham, so get one if you can as we really appreciated the upgrade. Room was spotless and though not spacious by other city standards, for NY was really quite roomy! Trip was amazing - everyone should visit New York at least once. My only complaint was that the concierges didn't seem to know what they were takiing about - although the porter was good. 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